Ratings based on 70 Verified Reviews
They paid and stayed. We double-checked.
3.7 Room cleanliness
3.3 Service & staff
3.6 Room comfort
3.0 Hotel condition
They paid and stayed.
by A verified traveler
Nice hotel, close to clifton suspension bridge,
Posted Jan 17, 2013
Pros: Tidy, luxury, historic elements to building, gardens, woodland
Cons: Lack of care about engaging with guests from staff.
Location: Lovely and green
The double room was clean tidy and pleasant. We were very dissappointed that the pool was much smaller than it looked in the pictures, and decrepid. The sauna and steam room were out if action...the main reason we booked this hotel was for the leisure facilities..but rhe hotel itself was lovely. The staff let it down by lack of interest, and commitlent to customer service.
by Bob from St. Ives, Cornwall, UK
Redwood Hotel June 2013
Posted Jan 14, 2013
Pros: The crisp white bedlinen and the food
Cons: It is clearly run down and will need some work to restore the infrastructure of the building which gives the place a run down look which is deceiving
Location: Good for Bristol and the towns to the south west Clevedon and Weston Super Mare.
On arrival I was greeted by a very helpful and informative Manager Andrew who told me that the hotel is about to undergo a very expensive refit which it needs badly. My room was clean and pleasant but the bed was knackered although the bedding was crisp and delightful. The food was very tasty and well cooked and there was a reasonable choice of starters mains and desserts. The hotel accepts tour buses and on the second and third nights of my stay the hotel was much busier and the restaurant service much slower but the quality of the food was as good. The hotel clearly need money spending on it to restore it to a high standard but the staff are all helpful and friendly despite some language limitations and overall I was pleased to have chosen this hotel for my visit to the area. I will definitely stay again. I feel compelled to mention the reviews on trip Advisor. Some paint the place in a dreadful light and I would suspect strongly that those responsible for such reports would want to find fault wherever they go. Obviously there are problems especially towards the end of the last management administration before they went into liquidation. I would urge those who may be put off by Trip Advisor to go and make your own mind up based on your own experiences as the new management team and staff are working very hard to improve the place and I think it will get better almost daily. I hope I am right that the restoration can take the hotel to a new level of excellance.
by Maud from Wales, UK
Average to good.
Posted Jan 12, 2013
Pros: Location and style.
Cons: Long walk to rooms.
Location: Great for travelers to Bristol, Somerset and West Country in general. Nearby Clifton Bridge is a must stop.
Average to good. Long walk from reception to the room. Negotiating stairs and doors whilst carrying luggage require some fitness. Good bar service.
by A verified traveler from birmingham
good value and quality
Posted Jan 24, 2013
Pros: location and staff
Location: set in the countryside with easy access to the town and main areas
I found the location very pleasing and easy to access the City, Staff were helpful and co operative. Rooms clean and spaceiouse
by charles from essex uk
dont stay there
Posted Jan 18, 2013
Cons: room and bed plus shower not working
shower no good just a tricle sheet did not fit bed matterss not good elictric room key kept going wrong dust on copbards breakfast always cold and cheep cuts of meat thats if there was any in susages meat that is just tasted of rusk. windows in need of repair none
by Kitty-Jay from Lincolnshire, UK
Great location,.. but rather jaded and faded
Posted Jan 3, 2013
Cons: Smelly; decor very 'tired' and faded.
Location: Brilliant location, in good quality air - well away from the usual Bristol pollution.
Great location with easy access to Clifton, Ashton Park and the golf course, but rather a tired and faded feel to the hotel, areas of which smelled very strongly of drains and poor plumbing. The staff were generally friendly and helpful, however, and apologetic for any delays. The chef(s) made an effort even with the basics such as Welsh rarebit; nothing adventurous on the menu, but I'm sure they know what their clientele prefers.
by Charlotte from Basildon, Essex, UK
Brilliant hotel for families, and couples!
Posted Jan 20, 2013
Pros: The size our room was lovely, the TV had a lot of channels so there was a lot of variety, and the swimming pool :)
Cons: The shower in our room was not very powerful at all, and the temperature was not set right either.
Location: Location was perfect for me as I spent a lot of time in Bristol which was only 13 minutes away from the hotel,
My boyfriend and I, spent 3 nights at the Redwood hotel and country club, we both really enjoyed our stay. Staff were very friendly once we arrived to check in, the staff explained the facilities which are on site and the opportunities that we had, our room was a very nice size, very clean, always smelt nice and fresh, everyday house keeping arrived around 12pm, after our long day it was lovely to come back to fresh bedding and a nice clean room! Only fault I had was the shower, it wasn't powerful at all, occasionally the water would run down the side of the bath and onto the floor so we had the move the shower head to face the wall, also the shower would come over freezing and then boiling hot, on our final day the temperature was just right, other than that, the hotel was very nice, and I would stay here again!
by A verified traveler from Frimley
Ok if you get it cheap.
Posted Jan 19, 2013
Cons: Swimming pool disappointing as looking forward to sauna after a busy day.
Location: Ideal for visiting national trust properties Tyntersfield and Clevedon. Out in the country so fairly quiet.
Staff were all very friendly and helpful. But as with lots of hotels things are not kept up to scratch a bit run down. Everything was fine, but you couldn't call this a luxury hotel. The swimming pool area was really disappointing, changing rooms like an old school gym, pool chilly, sauna not working loads of kids either having lessons or playing in pool; so decided not to use it. We got a good value deal £80 for the two of us dinner, bed & breakfast so can't really complain.
by A verified traveler
Posted Jan 6, 2013
Pros: Ok for a short stay
Cons: Language barrier
Hotel was OK Biggest problem apart from reception staff all other people didn't speak very good English Bar and restraint staff very slow and had to keep explaining things to them
by A verified traveler
Posted Jan 18, 2013 on Hotels.com
The place is starting to look a little outdated and tired, probably needs to be refurbished and modernised. The restaurant is expensive and not very good. The gym is ok but a lot of the equipment is old and not working. The shower in my room was terrible, barely any water coming out of it. I think a working shower in a hotel room is a basic standard that this particular hotel does not meet.