Redwood Hotel and Country Club

The double room was clean tidy and pleasant. We were very dissappointed that the pool was much smaller than it looked in the pictures, and decrepid. The sauna and steam room were out if action...the main reason we booked this hotel was for the leisure facilities..but rhe hotel itself was lovely. The staff let it down by lack of interest, and commitlent to customer service.

On arrival I was greeted by a very helpful and informative Manager Andrew who told me that the hotel is about to undergo a very expensive refit which it needs badly. My room was clean and pleasant but the bed was knackered although the bedding was crisp and delightful. The food was very tasty and well cooked and there was a reasonable choice of starters mains and desserts. The hotel accepts tour buses and on the second and third nights of my stay the hotel was much busier and the restaurant service much slower but the quality of the food was as good. The hotel clearly need money spending on it to restore it to a high standard but the staff are all helpful and friendly despite some language limitations and overall I was pleased to have chosen this hotel for my visit to the area. I will definitely stay again. I feel compelled to mention the reviews on trip Advisor. Some paint the place in a dreadful light and I would suspect strongly that those responsible for such reports would want to find fault wherever they go. Obviously there are problems especially towards the end of the last management administration before they went into liquidation. I would urge those who may be put off by Trip Advisor to go and make your own mind up based on your own experiences as the new management team and staff are working very hard to improve the place and I think it will get better almost daily. I hope I am right that the restoration can take the hotel to a new level of excellance.

Average to good. Long walk from reception to the room. Negotiating stairs and doors whilst carrying luggage require some fitness. Good bar service.

I found the location very pleasing and easy to access the City, Staff were helpful and co operative. Rooms clean and spaceiouse

shower no good just a tricle sheet did not fit bed matterss not good elictric room key kept going wrong dust on copbards breakfast always cold and cheep cuts of meat thats if there was any in susages meat that is just tasted of rusk. windows in need of repair none

Great location with easy access to Clifton, Ashton Park and the golf course, but rather a tired and faded feel to the hotel, areas of which smelled very strongly of drains and poor plumbing. The staff were generally friendly and helpful, however, and apologetic for any delays. The chef(s) made an effort even with the basics such as Welsh rarebit; nothing adventurous on the menu, but I'm sure they know what their clientele prefers.

My boyfriend and I, spent 3 nights at the Redwood hotel and country club, we both really enjoyed our stay. Staff were very friendly once we arrived to check in, the staff explained the facilities which are on site and the opportunities that we had, our room was a very nice size, very clean, always smelt nice and fresh, everyday house keeping arrived around 12pm, after our long day it was lovely to come back to fresh bedding and a nice clean room! Only fault I had was the shower, it wasn't powerful at all, occasionally the water would run down the side of the bath and onto the floor so we had the move the shower head to face the wall, also the shower would come over freezing and then boiling hot, on our final day the temperature was just right, other than that, the hotel was very nice, and I would stay here again!

Staff were all very friendly and helpful. But as with lots of hotels things are not kept up to scratch a bit run down. Everything was fine, but you couldn't call this a luxury hotel. The swimming pool area was really disappointing, changing rooms like an old school gym, pool chilly, sauna not working loads of kids either having lessons or playing in pool; so decided not to use it. We got a good value deal £80 for the two of us dinner, bed & breakfast so can't really complain.

Hotel was OK Biggest problem apart from reception staff all other people didn't speak very good English Bar and restraint staff very slow and had to keep explaining things to them

The place is starting to look a little outdated and tired, probably needs to be refurbished and modernised. The restaurant is expensive and not very good. The gym is ok but a lot of the equipment is old and not working. The shower in my room was terrible, barely any water coming out of it. I think a working shower in a hotel room is a basic standard that this particular hotel does not meet.