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Reviews of Best Western Plus Chena River Lodge

2.5 out of 5
Best Western Plus Chena River Lodge
1255 Tvsa Way, Fairbanks, AK

Reviews

8.4

Very Good

Rating 10 - Excellent. 456 out of 925 reviews" "
Rating 8 - Good. 282 out of 925 reviews" "
Rating 6 - Okay. 107 out of 925 reviews" "
Rating 4 - Poor. 51 out of 925 reviews" "
Rating 2 - Terrible. 29 out of 925 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time!!!!
Stayed 2 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 18, 2024
James, We are glad you enjoyed a wonderful stay at the Best Western Plus Chena River Lodge. We hope you will return to Fairbanks and our hotel for another visit soon.

6/10 Okay

Katelin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 16, 2024
Thank you for your rating, Katelin. We hope you will reach out to our team and let us know what we can do differently to make your next visit more enjoyable. It is our mission to provide guests with a pleasant experience.

6/10 Okay

Maryann

Traveled with family
The rooms are quiet at this hotel with how they have the rooms set up.
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 10, 2024
Maryann, Thank you for your review of our hotel in Fairbanks. We are glad you had a peaceful experience at our location and look forward to hosting you for an even better visit in the future.

8/10 Good

Hily

Traveled with group
Liked: Staff & service, amenities
Staff was excellent, friendly, always helpful. Breakfast was wonderful every day. The location was great for its proximity to the airport and other means of transportation. The hotel is due for a 'face lift' though it was perfectly good for our stay, save the notes below. I would be fine to stay again without a second thought. Consider before you book: no airport shuttle services. If you are willing and able to haul yourself and your bags up to the 2nd or 3rd floor .... you're great. However, if that isn't you; do one of 2 things. Either make certain you have a ground floor room OR book elsewhere. The elevator stopped working several times during our 5 day stay. It was an issue that canceled our Aurora viewing plans for that evening. Upon arriving, we found that our bathroom had not been fully cleaned. We took care of it and the rest of the stay in that regard was great. Our TV wasn't working for the first 2.5 days. Eventually either it was cured or replaced. Either way we enjoyed TV while we were at the room the rest of the time.
Stayed 5 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 22, 2024
Hily, We are sorry for those issues you encountered at the beginning of your visit to our hotel. The elevator repairs are complete, and we apologize for inconveniencing our guests. Thank you for the helpful travel tips you shared in your review, and we hope you will return to visit us again.

6/10 Okay

Brenda

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The front desk staff was extremely nice and very helpful. I don’t think there is any sound insulation in the walls or ceiling. It sounded like a basketball team was running around over us every night! The hotel was clean, especially our room, but the lobby floor had so much trash on it.
Stayed 3 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 17, 2024
Thank you for your feedback, Brenda. We are glad you enjoyed the room's cleanliness and our staff's excellent service. We apologize for the noise from the guests above you. We are happy to ask others to be more respectful if they are being disruptive. We would love to share a more restful experience with you in the future.

4/10 Poor

Barb, Trapper Creek

Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Mar 21, 2024
Barb, Thank you for posting your rating feedback. We would love another opportunity to share a better visit with you at our Fairbanks hotel.

10/10 Excellent

Lisa

Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Jan 10, 2024
Lisa, It was a pleasure to welcome you to the Best Western Plus Chena River Lodge Fairbanks. Our team is glad you enjoyed a wonderful experience, and we look forward to sharing another fantastic stay with you again.

6/10 Okay

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Customers have to deal with no sleep.
Myself and my husband has stayed at this location several times. We actually love the free breakfast and beds so we’ve come back even after having nights that ended up sleepless due to people being loud, heater not working, people outside being loud ect.. I let the service people know and they didn’t seem to care either time. This was the last time we attempted to stay. I’m pretty upset because if there wasn’t any weird sales going on between vehicles that stay running till 4am with cutoff mufflers I would have had a great anniversary but again it was a waste of money. From now on we will choose another hotel to have our monthly stays at.
Stayed 1 night in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 13, 2023
Dannielle, Please accept our apologies for the activities of others that disturbed your stay. We are also concerned you feel that our team seems to be uncaring about the issues you have reported, and we will meet with our team on the matter. While we are happy to address any issue inside the hotel, actions outside will be investigated further. We are eager to hear from our guests if they feel the authorities need to be contacted. Please reconsider your decision not to return to enjoy another stay with us.

10/10 Excellent

Anne

Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Nov 17, 2023
We are delighted you enjoyed an outstanding experience at the Best Western Plus Chena River Lodge Fairbanks, Anne! We look forward to hosting another great stay for you soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great as usual. Been there many times.
Stayed 2 nights in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 28, 2023
Thank you for being a member of our return visitor crew, David. It is always lovely to see you, and we hope to continue providing wonderful visits for you in the future.

10/10 Excellent

Madonna, Anchorage

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean and staffs are friendly. Breakfast option was great too.
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 25, 2023
Madonna, We are grateful for your excellent rating. Thank you for your kind comments, and we hope you will return to the Best Western Plus Chena River Lodge for another wonderful ex.perience.

8/10 Good

John

Traveled with partner
Liked: Staff & service, amenities
I like the breakfast, the property is little bit old n need a new carpet.
Stayed 3 nights in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 7, 2023
Thank you, John, for your great review of our breakfast service. We hope to begin a property refresh soon. We hope you will join us again for another wonderful experience at our hotel in Fairbanks.

10/10 Excellent

Michael Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast
Stayed 4 nights in Sep 2023
Response from Cyndy-Guest Experience Representative on Sep 29, 2023
Thank you for the excellent review, Michael. We hope our fantastic breakfast service helps to start the day on a positive note. We hope you will be our guest again at the Best Western Plus Chena River Lodge.

10/10 Excellent

ALEXANDRA, La Crescenta

Stayed 2 nights in Sep 2023
Response from Cyndy-Guest Experience Representative on Oct 17, 2023
We are glad you chose to stay with us at the Best Western Plus Chena River Lodge Fairbanks, Alexandra, and receive the best possible service from our team! Thank you for the excellent rating, and we hope you will think of us when you return to visit Alaska again.

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice clean hotel. Beds and pillows super comfortable. Great breakfast.
Stayed 1 night in Sep 2023
Response from Cyndy-Guest Experience Representative on Sep 22, 2023
Thank you for the wonderful review, Jeffery. It was a pleasure to make your visit to the Best Western Plus Chena River Lodge both comfortable and restful. We look forward to sharing our hospitality with you again when you are in Fairbanks.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Cyndy-Guest Experience Representative on Sep 22, 2023
Roger, We are thrilled with the excellent rating you submitted for the Best Western Plus Chena River Lodge. Our team is eager to provide an outstanding experience for our visitors, and we hope to share our services with you again.

10/10 Excellent

James

Liked: Amenities
We stayed at several hotels in the area. This was by far the best and the best value.
Stayed 1 night in Sep 2023
Response from Cyndy-Guest Experience Representative on Sep 17, 2023
James, We are delighted you enjoyed the Best Western Plus Chena River Lodge Fairbanks far and above your experiences at the other hotels in town. We hope you will return to be our guest again when you need lodging.

10/10 Excellent

Christopher

Stayed 4 nights in Sep 2023
Response from Cyndy-Guest Experience Representative on Sep 14, 2023
Thank you for the excellent rating, Christopher! It was a pleasure to welcome you to the Best Western Plus Chena River Lodge, and we hope to have another opportunity to host you again.

6/10 Okay

Shannon

Traveled with family
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Cyndy-Guest Experience Representative on Sep 6, 2023
We are grateful for your feedback, Shannon. We hope you will allow our team at the hotel in Fairbanks to provide a better experience for you in the future. We aim to offer the best experience possible for our guests.

8/10 Good

Matthew

Traveled with partner
Decent hotel. In good location. Some rooms seem to need basic revamp and updating. But the staff is nice and helpful. Good breakfast included is a positive.
Stayed 2 nights in Aug 2023
Response from Cyndy-Guest Experience Representative on Sep 2, 2023
Matthew, We are pleased you enjoyed a wonderful visit to our hotel in Fairbanks. We are looking forward to a property refresh scheduled to begin soon. We hope you will return to have another great stay with us again.

8/10 Good

Sandra

Stayed 2 nights in Aug 2023
Response from Cyndy-Guest Experience Representative on Sep 20, 2023
Thank you for taking the time to rate your recent stay at our hotel, Sandrea. We are glad you enjoyed your visit and hope to host another wonderful experience for you again.

6/10 Okay

Andrew

Traveled with family
Liked: Staff & service
It was fine but felt quite expensive. Staff apart from check inn were excellent - could not do enough for us!
Stayed 3 nights in Aug 2023
Response from Cyndy-Guest Experience Representative on Aug 26, 2023
We are glad you enjoyed the service our team provides, Andrew. Please know in the peak travel season, we offer commutative rates that reflect the prices of similar hotels in Fairbanks. Thank you for taking the time to give us your valuable feedback. We hope you will join us again and allow us to host an even better experience for you.

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Comfortable Stay
Great stay. Clean room and common areas, comfortable beds. AC worked great (it was 87°F in Fairbanks when we arrived). Clean hot shower. The breakfast was above expectations. Staff was friendly and helpful. We’ll stay here again next time we’re in Fairbanks.
Stayed 2 nights in Jul 2023
Response from Cyndy-Guest Experience Representative on Aug 1, 2023
Brian, We look forward to sharing our hospitality with you again and are grateful for your wonderful rating and review of the Best Western Plus Chena River Lodge. Our team works hard to make guests feel welcome and at home during their visit.

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Cyndy-Guest Experience Representative on Aug 1, 2023
Thank you for the positive rating, Peter. We are glad you were comfortable at our hotel in Fairbanks and hope our team will have another opportunity to provide a 10-star stay for you.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Cyndy-Guest Experience Representative on Jul 15, 2023
We appreciate your excellent rating, Susan. We hope you especially enjoyed the complimentary breakfast and comfortable spaces at our Best Western Plus Chena River Lodge. We hope to share our hospitality with you again.

8/10 Good

Blake

Traveled with family
Liked: Cleanliness, staff & service
The rooms were clean enjoyed our stay.
Stayed 1 night in Jul 2023
Response from Cyndy-Guest Experience Representative on Jul 11, 2023
Thank you for a wonderful review, Blake. We are glad you had an enjoyable stay at our Meridian hotel, and we hope to share our hospitality with you again.

6/10 Okay

Verified traveler

Business traveler
Liked: Property conditions & facilities, room comfort
Some perks if you like cleaning and trash
I stayed five nights/six days and only had my room cleaned/serviced once even though I was told it would happen daily. I emptied my own trash, had to buy my own coffee and trash bags.
Stayed 5 nights in Jun 2023
Response from Cyndy-Guest Experience Representative on Jul 2, 2023
Thank you for the opportunity to address your issue. Please know we are happy to schedule housekeeping visits upon request by our guests. After recent events, we allow our visitors to determine if they want someone else in their room. We do service rooms after the third day of stay, and our friendly staff at the front desk is happy to supply any additional items you may need for your space. From towels to toiletries, coffee to condiments, and linen to laundry, We are available 24/7 to provide for your needs. Please allow us to host another, better visit for you soon.

10/10 Excellent

Kenneth

Stayed 1 night in Jun 2023
Response from Cyndy-Guest Experience Representative on Jun 24, 2023
Kenneth, We are excited to see the 10-star rating you submitted for our hotel. Thank you for sharing your experience with other Best Western Plus Chena River Lodge visitors. We hope you will join us again when you are in Fairbanks.

10/10 Excellent

Christopher

Stayed 1 night in Jun 2023
Response from Cyndy-Guest Experience Representative on Jul 2, 2023
Thank you for your magnificent rating, Christopher. We are thrilled you enjoyed a wonderful visit to the Best Western Plus Chena River Lodge Fairbanks. We hope to share our hospitality with you again soon.

10/10 Excellent

Michael

Stayed 1 night in Jun 2023
Response from Cyndy-Guest Experience Representative on Jun 9, 2023
Michael, Our staff at the Best Western Plus Chena River Lodge will be thrilled to see the 10-star rating you shared with other visitors to our hotel in Fairbanks. Thank you for allowing us an opportunity to welcome you, and we hope you will return for another visit soon.

10/10 Excellent

Chris

Stayed 2 nights in May 2023
Response from Cyndy-Guest Experience Representative on May 14, 2023
Thank you, Chris, for the 10-star rating! Having you as a guest at the Best Western Plus Chena River Lodge was a joy. Please join us when you visit Fairbanks, Alaska, again.

10/10 Excellent

Celia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the University
Stayed 2 nights in May 2023
Response from Cyndy-Guest Experience Representative on May 8, 2023
Celia, We are delighted the Best Western Plus Chena River Lodge was convenient for your visit to the University. Thank you for sharing your excellent rating, and we hope to welcome you for another great stay soon.

10/10 Excellent

Alaine

Stayed 6 nights in Apr 2023
Response from Cyndy-Guest Experience Representative on May 7, 2023
Thank you for the excellent rating, Alaine! It was a pleasure for the Best Western Plus Chena River Lodge staff to welcome you for a wonderful experience with us in Fairbanks. We are eager to share our hospitality with you again!

10/10 Excellent

Edgar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Cyndy-Guest Experience Representative on Mar 22, 2023
Wow! We love the 10-star rating you posted for the Best Western Plus Chena River Lodge, Edgar! Thank you for sharing your score with other visitors.We look forward to seeing you return to Fairbanks for another excellent stay in the future.

8/10 Good

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The room was clean and quiet. The bed was very comfortable. The breakfast was good. I liked the espresso option got coffee. It was great.
Stayed 5 nights in Mar 2023
Response from Cyndy-Guest Experience Representative on Mar 22, 2023
Thank you, Anne, for a lovely review. The Best Western Plus Chena River Lodge hotel team in Fairbanks is pleased you enjoyed a comfortable and restful experience at our property. Many visitors have also enjoyed the expresso option at our coffee bar.We look forward to sharing our hospitality with you again.

10/10 Excellent

Debbie

Stayed 2 nights in Mar 2023
Response from Cyndy-Guest Experience Representative on Mar 22, 2023
Thank you for the excellent rating, Debbie! We are delighted you enjoyed your recent stay at the Best Western Plus Chena River Lodge in Fairbanks. Please allow us to host another great visit again soon.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Cyndy-Guest Experience Representative on Apr 7, 2023
Kevin, Thank you for your superior rating for the Best Western Plus Chena River Lodge in Fairbanks. We are glad you enjoyed a delightful experience and look forward to seeing you again!

8/10 Good

Timothy R

Stayed 3 nights in Mar 2023
Response from Cyndy-Guest Experience Representative on Mar 18, 2023
Thank you for your rating, Timothy. We are glad you enjoyed a positive experience at our hotel in Fairbanks, and we look forward to sharing our hospitality with you again soon.

10/10 Excellent

Satish, West Lafayette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent, they have a great lobby with drinks and snacks at all times which is super useful for late night or early morning travelers and also for those who are just wanting to hang out or waiting for rides etc. Rooms are not fancy and are a bit dated, but have all we need including fridge and micro, so we were comfy. My only issue was with the remoteness of the location. It is a problem for winter when you do not have a car and cannot walk due to the compacted ice and snow. Taxis are expensive and Uber is hard to get here sometimes. Perhaps you could offer a shuttle service to malls and other places like downtown for people like us who felt somewhat stranded . Even if this is for a fee, I think it would be useful for guests and one more plus for the hotel. Overall, we had a great stay here and would recommend it to everyone.
Stayed 2 nights in Mar 2023
Response from Cyndy-Guest Experience Representative on Mar 15, 2023
Thank you for your informative review, Satish. We are sorry obtaining taxi and uber rides during your stay at our hotel was challenging. However, it is worth looking into providing a scheduled shuttle trip to a particular shopping area every few hours each day. We are glad you were comfortable at the Best Western Plus Chena River Lodge, and we hope you will return to visit us again soon.

10/10 Excellent

Jolar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Cyndy-Guest Experience Representative on Mar 16, 2023
Jolar, We are grateful for your excellent rating! Thank you for taking a moment to share your thoughts on the service from the staff at the Best Western Plus Chena River Lodge hotel in Fairbanks. We hope you will return to be our guest again soon.

6/10 Okay

Karen, Seattle

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This was a fine hotel in a convenient location, however the heat was broken in our room. It was 89 degrees when we woke up. Needless to say, not a good night sleep. They checked the heater and found it was missing a part; moved our room for night two. Why was that room rented to us? We usually sleep at 65-68 degrees. Nightmares. No compensation offered.
Stayed 1 night in Mar 2023
Response from Cyndy-Guest Experience Representative on Mar 14, 2023
We apologize for an uncomfortable night, Karen. Please know we would never host a guest visit in a room with an inoperative thermostat. Our goal is to provide the most comfortable experience possible to our guests. We are grateful you allowed us to move you to a more acceptable space and hope you will give us another chance to welcome you for a worry-free stay in the future.

10/10 Excellent

Kathleen

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Cyndy-Guest Experience Representative on Apr 7, 2023
Thank you for the excellent rating Kathleen. We appreciate your letting us know we exceeded your expectations and hope you will return to visit us at the Best Western Plus Chena River Lodge in Fairbanks again!

10/10 Excellent

Atif

Stayed 1 night in Mar 2023
Response from Cyndy-Guest Experience Representative on Mar 8, 2023
Our Best Western Plus Chena River Lodge team is thrilled with the 10-star rating you posted for our hotel, Atif! It was our pleasure to make you feel at home and comfortable during your recent visit. Please enjoy another return trip with us soon.

10/10 Excellent

Lee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel b
Stayed 4 nights in Mar 2023
Response from Cyndy-Guest Experience Representative on Mar 7, 2023
We are thrilled you had a 10-star stay with us at the best Western Plus Chena River Lodge in Fairbanks, Lee! We hope you will be our guest again and enjoy another outstanding experience.

10/10 Excellent

Valerie, Fairbanks

Stayed 1 night in Feb 2023
Response from Cyndy-Guest Experience Representative on Mar 27, 2023
Thank you, Valerie, for the excellent rating you shared with other visitors to the Best Western Plus Chena River Lodge in Fairbanks. We are glad you enjoyed a wonderful experience and hope you will return for a future visit soon.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport
Stayed 5 nights in Feb 2023
Response from Cyndy-Guest Experience Representative on Mar 3, 2023
Mike, we are glad the Best Western Plus Chena River Lodge was convenient to the airport for you. We hope you could use our complimentary shuttle transportation to get you to your flight on time. Please join us again for your next trip to Alaska!

10/10 Excellent

jie liang

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 8 nights in Feb 2023
Response from Cyndy-Guest Experience Representative on Feb 27, 2023
Jie Liang, We are delighted you enjoyed a wonderful stay at the Best Western Plus Chena River Lodge hotel in Fairbanks. We are hoping to share our fantastic hospitality with you again soon.

10/10 Excellent

Wayne

Stayed 1 night in Feb 2023
Response from Cyndy-Guest Experience Representative on Mar 15, 2023
Thank you for the perfect rating, Wayne. Our Best Western Plus Chena River Lodge team is glad to provide guests with a comfortable experience. We look forward to sharing our hospitality with you again.

8/10 Good

lindy

Stayed 1 night in Feb 2023
Response from Cyndy-Guest Experience Representative on Mar 12, 2023
Thank you. Lindy, for taking a moment to rate your visit to our hotel in Fairbanks. We hope you will return to visit us again for another lovely stay.

10/10 Excellent

KARIN

Stayed 4 nights in Feb 2023
Response from Cyndy-Guest Experience Representative on Mar 12, 2023
Karin, We are glad you enjoyed an excellent stay at the Best Western Plus Chena River Lodge Fairbanks. Please allow us to welcome you again soon.