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Reviews of Clarion Hotel & Suites Fairbanks near Ft. Wainwright

3 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 316 out of 1003 reviews" "
Rating 8 - Good. 417 out of 1003 reviews" "
Rating 6 - Okay. 167 out of 1003 reviews" "
Rating 4 - Poor. 58 out of 1003 reviews" "
Rating 2 - Terrible. 45 out of 1003 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Seungpil

Liked: Cleanliness, staff & service
The bed was soft and the bathroom was in good condition.
Stayed 6 nights in Mar 2024
Response from Guest Services Representative on Mar 27, 2024
Thank you for leaving us a review. Glad you enjoyed your stay.

8/10 Good

Richard A

Traveled with family
Liked: Staff & service
A bit worn and dated. The staff, though, was not; they were very friendly, helpful, and accommodating.
Stayed 3 nights in Mar 2024
Response from Cass Housekeeping Manager on Mar 27, 2024
Thank you for the review. We are working on updating as we are able. Glad to hear the staff was helpful during your stay.

8/10 Good

Kelsey

Traveled with family
Liked: Staff & service
Disliked: Amenities
We stayed 6 nights recently. All staff members were welcoming, accommodating, and helpful. Bed sheets did have stains upon check in. Limited dining both inside and around the property. Breakfast only served from 6-9am and then dinner served from 5-9pm. Off property options are a little bit of a walk.
Stayed 6 nights in Mar 2024
Response from Guest Services Representative on Mar 27, 2024
Please let us apologize for the sheets upon check-in. Will work with our staff to do better checks while making beds.Thank you for choosing to stay with us here.

4/10 Poor

sarah

Business traveler
The basement level (interestingly called the 4th floor) did not get Wi-Fi. The bicycle, treadmill and elliptical machines in the gym were all broken. There are no free weights/dumbbells. There is not hot water at high usage times for showering (8:30pm).
Stayed 5 nights in Mar 2024
Response from Guest Services Representative on Mar 27, 2024
Sorry for the issues you had during your stay. We are currently waiting for new equipment to arrive for the gym. We are also working with a new internet provider and awaiting install.

8/10 Good

Alicia

Stayed 1 night in Mar 2024
Response from Guest Services Representative on Mar 27, 2024
Thank you for staying with us.

4/10 Poor

jay dee

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Guest Services Representative on Mar 27, 2024
Sorry you did not enjoy your stay.

10/10 Excellent

Hua

Traveled with family
Liked: Cleanliness, staff & service
WiFi is very pool
Stayed 1 night in Mar 2024
Response from Guest Services Representative on Mar 27, 2024
Thank you for your feedback. We are currently in the process of working with a new internet provider for the building.

10/10 Excellent

Apurva

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room were spacious and clean. The food at the restaurant was actually good, deserves better than review on google. The staff was very helpful and welcoming.
Stayed 1 night in Mar 2024
Response from Guest Services Representative on Mar 27, 2024
Thank you for leaving a review. Glad you enjoyed your stay.

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location
Stayed 4 nights in Mar 2024
Response from Guest Services Representative on Mar 27, 2024
Thank you for leaving a review. Glad you enjoyed your stay.

2/10 Terrible

Jae Young

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was very nasty
Stayed 1 night in Mar 2024
Response from Guest Services Representative on Mar 27, 2024
Sorry you did not enjoy your stay with us.

8/10 Good

katie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel was nice. Easy to get into town. Parking was fine. Noice level was alright. Mostly people in the hallways slamming doors & talking loud.
Stayed 3 nights in Mar 2024
Response from Guest Services Representative on Mar 27, 2024
Thank you for leaving a review. Sorry for the noise level.

2/10 Terrible

Lynette

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
We checked in on Friday to no water in the shower and a nonworking tv. Shower finally fixed Saturday afternoon. General Manager offers to comp HALF a day. UNACCEPTABLE!
Stayed 2 nights in Mar 2024
Response from Guest Services Representative on Mar 27, 2024
Please let us apologize for the issues you experienced during your stay.

2/10 Terrible

Lizzie

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude awakening from management
Stayed 1 night in Mar 2024
Response from Guest Services Representative on Mar 27, 2024
Sorry you did not enjoy your stay with us.

10/10 Excellent

Melisa

Traveled with family
Liked: Amenities, property conditions & facilities
Breakfast was very good and was nice having restaurant in hotel Chris was are server and very nice . Make sure you make a your Hotel shuttle request 24 hour in advance or transportation will not be available .we did not have a car for our stay a thought we could depend on shuttle from train station at 8pm on a Saturday NOPE !!! That was my only issue
Stayed 3 nights in Mar 2024
Response from Cass Housekeeping Manager on Mar 12, 2024
Please accept our apologies for not having a shuttle available for your request. We are actively hiring for drivers and the management team is covering these when time and other things permit us to do them.

8/10 Good

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport shuttle service was great. The shuttle driver was really great, she gave us lots of great recommendations for dining and activities. Comfortable bed. Good breakfast
Stayed 1 night in Feb 2024
Response from Cass Housekeeping Manager on Mar 27, 2024
Thank you for writing a review. Glad you enjoyed your stay.

8/10 Good

Mary

Liked: Staff & service, property conditions & facilities
They had an ice sculpture of an eagle by the front entrance. This was during an ice sculpture competition and we enjoyed it. What I didn’t like was the extreme cold weather.
Stayed 1 night in Feb 2024
Response from DC on Mar 4, 2024
I'm glad you enjoyed the ice sculptures and competitions. Those things only exist in cold weather, luckily you weren't here for the -40.

8/10 Good

Naomy

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Cass Housekeeping Manager on Mar 27, 2024
Thank you for filling out the review.

8/10 Good

Vraj

Liked: Staff & service, property conditions & facilities
Availability of drinking water fountain or a cooler would definitely be a plus.
Stayed 2 nights in Feb 2024
Response from Cassandra Jensen on Feb 20, 2024
Please accept our apologies for the water machine being empty during your stay.We just recently renewed the contract with the water company.

6/10 Okay

Lee

Traveled with group
It is old looking and smells a little. Breakfast ok just needs some up dating. It may just be what you get in Fairbanks
Stayed 1 night in Feb 2024
Response from Cassandra Jensen on Feb 20, 2024
We are under new ownership, the hotel is an older building and we are working on updates.

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities
Great value, helpful staff.
Stayed 6 nights in Feb 2024
Response from Cassandra Jensen on Feb 18, 2024
Thank you for staying with us. Glad you enjoyed your stay.

6/10 Okay

Jiratha

Liked: Cleanliness, staff & service
Travel in winter with no car, this won't be the great choice. It's quite sm blocks away from foods, shops & cafe. But there's ubers, taxi, delivery that can be done. The room is spacious, has utensils, kitchetnetts & little electric stove, but it's quite dark esp. I got the 1st fl which I preferred not to open the curtain. There's also sm pipe or drain noise problem all days long (don't know about others). Water pressure with that shower head they got is 👎👎
Stayed 3 nights in Feb 2024
Response from Cassandra Jensen on Feb 8, 2024
Thank you for your feedback.

10/10 Excellent

Cristina

Traveled with family
Liked: Cleanliness, staff & service, amenities
My mom and I stayed in this hotel for five nights, which was great! The best part was the staff! The general manager, Daniel, was super attentive and drove us several times to the airport to rent cars for our trip. We also used their shuttle services and Eliza was sooo helpful with tips around what to do in Fairbanks. At the reception desk we has Kristal that was extremely kind and super helpful w/ tips!! Thanks to the staff for a nice stay! Also breakfast were delicious! Suepr recommend.
Stayed 6 nights in Jan 2024
Response from Brad on Feb 5, 2024
Thank you for your feedback, and we are happy you had a great time in Fairbanks! I'll be sure to pass the message along to everyone also.

8/10 Good

Cheryl

Traveled with family
Liked: Cleanliness, staff & service
We chose this property because it has a kitchenette. Most of the staff at the front were super friendly and helpful. The hotel could use some updating but it was clean. We stayed for a week. They were understaffed. They didn’t come to clean our rooms while we were there.
Stayed 7 nights in Dec 2023
Response from Brad on Feb 5, 2024
I want to apologize for us dropping the ball on cleaning your room. I hope we get an opportunity to change that next time you're here. Thanks for your feedback

2/10 Terrible

Kristen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smellled bad and not enough light but smelled horrible.
Stayed 1 night in Jan 2024
Response from Brad on Jan 15, 2024
I am so sorry for the odor in your room. I hope in the future we have a chance to change the outcome! Thanks for your feedback.

8/10 Good

Wella mae Borja

Traveled with group, Traveled with partner
Disliked: Amenities
What i like about it is the location itself its close to everything. Parking is easy. Staff is friendly. The place is a bit out dated. But the room is clean. Breakfast is good. And the bar.
Stayed 4 nights in Jan 2024
Response from Brad on Jan 15, 2024
I want to thank you for your stay, time and feedback! We hop to see ya again soon!

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very spacious and clean, but very outdated. The hotel itself was very outdated. The breakfast was definitely not worth bragging about. Luckily the Crepery was nearby. Overall it was a decent stay.
Stayed 4 nights in Dec 2023
Response from Brad on Jan 15, 2024
Thanks for the feedback!! We are actively working towards these kind of changes daily. Hope to have you back soon!

8/10 Good

stanley

Stayed 3 nights in Dec 2023
Response from Brad on Jan 15, 2024
Thanks for the feedback!! Hope to have you back soon!

8/10 Good

Autumn

Traveled with family
Liked: Cleanliness, staff & service
It’s an older building, but the staff is great . I’m very friendly. We drove in from Wasilla. Checking was fast was friendly service. The elevator has kind of a musty smell. The room was very clean. The beds were comfortable. The free breakfast was excellent. Overall, I would stay up this property again.
Stayed 1 night in Dec 2023
Response from Brad on Feb 5, 2024
We are so always happy when our guest are happy! This warms my heart and we would love to have you anytime! Thanks again!

10/10 Excellent

Brenda

Liked: Cleanliness, amenities
safe
Stayed 2 nights in Dec 2023
Response from Daniel on Jan 8, 2024
Brenda, thanks for the review and we are happy you felt safe while you were with us.

8/10 Good

Swaraj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Staff is friendly. Rooms were clean. Not a lot of crowds so may feel a little lonely.
Stayed 3 nights in Dec 2023
Response from Daniel on Jan 8, 2024
Thank you so much for staying with us, sorry you felt lonely, but happy that you enjoyed your staff interactions.

10/10 Excellent

Joshua

Stayed 1 night in Dec 2023
Response from Brad on Jan 15, 2024
Thanks for the feedback!! Hope to have you back soon!

6/10 Okay

Nancy

Traveled with group
Disliked: Staff & service, property conditions & facilities
Hotel offers shuttle service but it is VERY limited. We called as our flight was coming in late to let them know. They sent a driver at the orginal time, who waited a little bit then left. When we arrived we called and no shuttle service even tho the hours said they did. We had to get a taxi (no easy here) and they did not reimburse for the taxi. Next day we asked about a shuttle to go downtown, nope no shuttle. We only got a shuttle on our last day to the airport as we arranged it and checked on it every day including the morning we were leaving. Prior to stay was sent a note about the shuttle and where they could take us (some at an extra charge which was ok) but in reality they barely have shuttle service and will not go anywhere but the airport. Hotel is dated but not horrible. Beds were comfortable. Hotel room very dry, causing a nose bleed. Extra charge for towels. Guess we should have just put the towels by the elevator like others did.
Stayed 3 nights in Dec 2023
Response from Brad on Dec 12, 2023
I want to sincerely apologize for any inconvenience this has cause. I've taken the liberty of refunding the charge for the towels and hope that you will give us another opportunity in the future to make things right. We are working daily trying to staff accordingly in order to provide all services in the future.

8/10 Good

Donald, San Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities
The heat in the room was intermittent, sometime OK, sometimes not so good.
Stayed 5 nights in Dec 2023
Response from Brad on Dec 12, 2023
Thanks for your feedback! We are working daily, making changes to better suit our guests on future stays.

2/10 Terrible

Daniel

Disliked: Staff & service
Stayed 2 nights in Nov 2023
Response from Brad on Dec 12, 2023
I do apologize for any inconveniences you had with us on your recent stay. We hope to have you back for an opportunity to make it right!

10/10 Excellent

Juan

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Brad on Nov 27, 2023
We are happy when you're happy! Thanks for the feed back and we hope to have you back soon.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Brad on Nov 2, 2023
We are always happy when you the guest is happy Robert!! We really appreciate your business and hope to see you again sometime soon! Well wishes,

4/10 Poor

Doug

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Brad on Oct 31, 2023
I'm sorry to see the rating you've listed, we hope to be able to change that in the future. This isn't a standard we want to set for others with the quality of our establishment. Thanks for you're feedback.

10/10 Excellent

Christa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super friendly and helpful in every way. Everything was clean and well stocked, Plus you’re invited to a plentiful and delicious breakfast buffet in the morning. We’ll definitely be back!
Stayed 1 night in Oct 2023
Response from Brad on Oct 31, 2023
Can't wait to have you back at our hotel again soon!!! These sort of responses really mean alot to us here at the hotel.

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jessie(e?)
Jessie at the front desk was fantastic. Very helpful and friendly. We had an issue with our reservation and she went above and beyond to help us out. Made our stay in Fairbanks that much better. Thank you Jessie!
Stayed 2 nights in Sep 2023
Response from Brad on Oct 5, 2023
We are grateful we could please you on your stay! Thanks! Hope to see you again!!

10/10 Excellent

sarah

Stayed 1 night in Sep 2023
Response from Brad on Oct 20, 2023
We are happy to meet your expectations on your most recent stay! We hope to see you again! Thanks for staying with us!

8/10 Good

Vinod

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Old place but room was clean and tidy. Staff were very good. Service was great.
Stayed 3 nights in Sep 2023
Response from Brad on Oct 5, 2023
We are making changes to our property to make it look a little younger! We appreciate your feedback! Hope to see you again!

8/10 Good

Ronald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean , large room. Good breakfast and lounge.
Stayed 2 nights in Sep 2023
Response from Brad on Oct 5, 2023
Happy to accommodate on your most recent stay. Thanks for your feedback we hope to see you again!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
Great
Stayed 10 nights in Sep 2023
Response from Brad on Oct 5, 2023
Thanks for your feedback we hope to see you again!

10/10 Excellent

Raveena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok breakfast
Stayed 1 night in Sep 2023
Response from Brad on Oct 5, 2023
We are constantly trying to make changes to accommodate accordingly! Thanks for your feedback we hope to see you again!

10/10 Excellent

lingqi

Stayed 2 nights in Sep 2023
Response from Clarion Hotel & Suites Fairbanks on Sep 12, 2023
Thank you for taking time to review your stay with us. We are looking forward to hosting you again in the near future.

6/10 Okay

Lois

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Clarion Hotel & Suites Fairbanks on Sep 12, 2023
Thank you for taking time to review your stay with us. We are looking forward to hosting you again in the near future.

2/10 Terrible

Matt

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel manager was not customer serviced oriented in any fashion. Room was dated and had an odor. The Wi-Fi did not work, they admitted knowing about this problem, but had no desire to fix it. They advertise and even text you about the shuttle but it was not available during my stay. Worst hotel I have every stayed in. Breakfast was almost not edible
Stayed 3 nights in Sep 2023
Response from Clarion Hotel & Suites Fairbanks on Sep 12, 2023
Thank you for taking time to review your stay with us. We are looking forward to hosting you again in the near future.

6/10 Okay

Kyla

Selected this motel because they advertised “area shuttle” and shuttle to and from airport. I should have called to clarify and/or they should make their policies more clear online. There were shuttles for additional fees to specified area attractions (such as Chen’s Hot Springs) but not just “local”(for example I wanted to go to The Museum of the North at UAF). Shuttle service to the airport cut off at 6 pm but they didn’t tell me I had to get my name on a list, so when I wanted the shuttle I was told there was none available. Staff were friendly and room was decently clean though the halls were drab by and not very clean. Breakfast was decent. But overall I was disappointed. Do not recommend staying there if you don’t have a vehicle as it was not easy access to anything.
Stayed 1 night in Sep 2023
Response from Clarion Hotel & Suites Fairbanks on Sep 8, 2023
I was very disappointed to read about your experience at our Hotel. Please accept my personal apology for the shortfalls you have encountered.I can assure you that this does not represent the standards of the Clarion Hotel and Suites Fairbanks AK.

8/10 Good

MARIBETH

Traveled with partner
Liked: Cleanliness, staff & service
The location is quiet. The building is old and the rooms are outdated but not really bad.
Stayed 3 nights in Sep 2023
Response from Clarion Hotel & Suites Fairbanks on Sep 8, 2023
Thank you for taking time to review your stay with us. We are looking forward to hosting you again in the near future. Kindly, Matthew Moynihan

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Clarion Hotel & Suites Fairbanks on Sep 8, 2023
Thank you for taking time to review your stay with us. We are looking forward to hosting you again in the near future. Kindly, Matthew Moynihan