Ratings based on 255 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
for Business Travelersby Nikolaj from København
Sure investmentPosted Feb 12, 2015 on Hotels
Springhill Suites is always good.
for Everyoneby A verified traveler from Calif
Posted Feb 2, 2015
Pros: see above
Location: see above
From shuttle to location, staff, and cleanliness it was outstanding. Major bus hub just a few blocks away made it ideal to get around town with not needing a rental car. Great resturants all around hotel.
for Personal Eventby Lynette
Posted Jan 6, 2015 on Hotels
for Everyoneby A verified traveler
Posted Jan 3, 2015
It was adequate. Parking was a little tight. We enjoy the Fairbanks areaa lot
for Familiesby A verified traveler
Comfortable and pretty view!Posted Dec 27, 2014 on Hotels
I was in Fairbanks for a Celebration of Life for my sister. The Springhill Suites was a comfortable stay, with a beautiful view out my window on the 6th floor.
for Everyoneby A verified traveler from Fairbanks, ak
Nice looking hotel, great decor but....Posted Dec 23, 2014
This hotel had great aesthetics, and walking into our room brought us excitement and relaxation. There were a few problems though... the first problem was the massive ammounts of teenagers and kids running around the hotel. The teens were destructive and flipping people off, and they were not guest's at the hotel. The staff did not do anything that saw it happening and the girls behind the front desk couldn't do much because the teens had already left by the time I got there. The other thing was the pool/exercise equipment. The pool was cold and nasty, and the Jacuzzi was just warm and the water was a bit green... the weight room was pretty weak. Only 4 cardii machines and some dumbbells. Small and cramped....not a good place to workout. Overall, my wife and I came there to relax. Once we settled down in our room for the night, relaxing was finally possible. The only problem with the room was the bathroom light. It would turn off automatically after about ten minutes and then was hard to turn back on for some reason. Overall for out of five.
Comment from Hotel Management
Jun 27, 2015 by Ashley Gardner, Hotel Management
Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the SpringHill Suites Fairbanks. I apologize that your recent stay was not satisfactory and appreciate your feedback. I have shared your comments with the Maintenance Manager to address the pool cleanliness issue. I do apologize that the issue was not addressed during your stay. Once again, please accept my apology. We would like to regain your trust and we hope you will allow us an opportunity to provide you with an exceptional guest experience when your travels bring you back to the Fairbanks area. Lisa Simons General Manager
for Everyoneby A verified traveler from Los Angeles
Springhill Suite RevisitPosted Dec 11, 2014
Pros: Centrally located and is reasonable
Location: Visitor center is about 7 blocks away and the coffee house near 4th and Cushman is very good, especially their tomato basil and ravioli soup
I have stayed there a few years ago and just returned for a revisit and the hotel is still as good.
for Everyoneby A verified traveler from Jakarta, Indonesia
Feels like at homePosted Nov 28, 2014
Pros: Location and security of the hotel: only hotel's guests can access the back door and elevators.
Coming from a tropical country,I was welcomed by a cold and snowy Fairbanks.Plus the long-haul flight made me tired. I was greeted by the hotel's receptionists and check-in process was smooth and easy.My room was located on 5th floor, warm and clean.I felt homey immediately. Plus the view is breathtaking, facing the Chena river. The bed made me slept well, very comfortable.There are places to eat nearby the hotel and of course: gift shops! The bonus: I was able to see Aurora Borealis from my room's window on a clear sky of Fairbanks! Truly a memorable stay in Fairbanks.
for Everyoneby A verified traveler from Barrow Ak
Overnight stayPosted Nov 15, 2014
Pros: its clean, the breakfast was good and the restaurant was good.
Location: The location is downtown there are a lot of things to do and see in downtown Fairbanks. There are a lot of restaurants.
The hotel was nice and clean, the restaurant had great food. The only thing I didn't like is there are a lot of drunks outside yelling in the evening.
Comment from Hotel Management
May 30, 2015 by Ashley Gardner, Hotel Management
Dear Melissa, Thank you for your comments about your stay at the SpringHill Suites in Fairbanks. I'm glad you enjoyed the hotel, finding it nice and clean! Lavelle's restaurant does have great food. I'm sure you know that Lavelle's is owned by a local Fairbanks couple and they do an outstanding job! I'm sorry to hear there was a little more noise than usual outside the hotel. We do have security on staff and strive to ensure our guests are not disturbed. We look forward to serving you again upon your next visit to Fairbanks! Warmest regards, Jeannette
for Couplesby Chi Ho from Hong Kong
Good hotelPosted Nov 13, 2014 on Hotels
good location and it is clean