Ratings based on 232 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
98% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Springhill Suite Revisit

Posted Dec 11, 2014
Pros: Centrally located and is reasonable
Location: Visitor center is about 7 blocks away and the coffee house near 4th and Cushman is very good, especially their tomato basil and ravioli soup
I have stayed there a few years ago and just returned for a revisit and the hotel is still as good.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Jakarta, Indonesia

Feels like at home

Posted Nov 28, 2014
Pros: Location and security of the hotel: only hotel's guests can access the back door and elevators.
Coming from a tropical country,I was welcomed by a cold and snowy Fairbanks.Plus the long-haul flight made me tired. I was greeted by the hotel's receptionists and check-in process was smooth and easy.My room was located on 5th floor, warm and clean.I felt homey immediately. Plus the view is breathtaking, facing the Chena river. The bed made me slept well, very comfortable.There are places to eat nearby the hotel and of course: gift shops! The bonus: I was able to see Aurora Borealis from my room's window on a clear sky of Fairbanks! Truly a memorable stay in Fairbanks.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Barrow Ak

Overnight stay

Posted Nov 15, 2014
Pros: its clean, the breakfast was good and the restaurant was good.
Location: The location is downtown there are a lot of things to do and see in downtown Fairbanks. There are a lot of restaurants.
The hotel was nice and clean, the restaurant had great food. The only thing I didn't like is there are a lot of drunks outside yelling in the evening.
Comment from Hotel Management
Nov 25, 2014 by Ashley Gardner, Hotel Management
Dear Melissa, Thank you for your comments about your stay at the SpringHill Suites in Fairbanks. I'm glad you enjoyed the hotel, finding it nice and clean! Lavelle's restaurant does have great food. I'm sure you know that Lavelle's is owned by a local Fairbanks couple and they do an outstanding job! I'm sorry to hear there was a little more noise than usual outside the hotel. We do have security on staff and strive to ensure our guests are not disturbed. We look forward to serving you again upon your next visit to Fairbanks! Warmest regards, Jeannette
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Riverview - FL

Nice lodging

Posted Oct 26, 2014
Well located and very friendly staff Good option in Faurbanks
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney, Australia

Great base for exploring Fairbanks

Posted Oct 25, 2014
Pros: Virtually everything.
Cons: A perennial minor concern about most U.S. hotels which provide breakfast - disposable plates, cups, cutlery, the works; a worrying waste of resources.
Location: Great location: Fairbanks is so spread out, so a car is virtually essential, and the hotel is easily accessible. Chasing a sight of the aurora.
The hotel was of a high standard in every way. The suite was roomy, the bed very comfortable, the facilities excellent. Staff were friendly and very helpful. Breakfast provided was very good. The attached restaurant is clearly one of Fairbanks dining focuses; booking is advisable most nights. There is a generous parking area, and the free hotel shuttle service is efficient, and a real plus. We really enjoyed our stay in Fairbanks, and a significant factor in this was the hotel as a base.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Alaska

Jacuzzi, pool, and lobby

Posted Sep 29, 2014
Wonderful! Staff was nice and my guests were treated well.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 24, 2014
Loved this hotel. Easy check in, room was spacious, clean, and comfortable, and walking distance to a lot of neat sights, stores, and restaurants.
3 out of 5
Recommended
for Everyone
by A verified traveler

立地が良い

Posted Sep 23, 2014
Pros: チナ川が見える
Cons: 掃除が行き届いていない。白いタオルが変色している、キッチンの備品が明らかにチェックされていない(以前の人が使った跡がわかる)、毎日清掃をすることになっているがして欲しくない日もありそれを伝える手段(ドアノブにかけるとか)があると良い(時間になるとノックして入ってこようとする)、ヒーターが効かない。
ダウンタウンに初めて泊まりましたが、ダウンタウンの隅々それからホリデーインの方までなんなく歩ける場所で、私の行動範囲としては中間地点で良かったです。 スタッフの対応は普通です。 コネクティングルームだったからか、隣の部屋の音がよく聞こえました。また、排水の音も半端なかったです。 部屋は十分広く快適でした。窓からの眺めも良かったです。 エレベータや1階にあるトイレなど、ルームキーを使わないと使用できないようになっていました。 ただ窓が汚いなど問題点(改善すべき点)も多く、特に清掃頑張れ!というホテルでした。
Comment from Hotel Management
Sep 27, 2014 by Ashley Gardner, Hotel Management
Dear Yoko, Thank you for your review of the Fairbanks SpringHill Suites by Marriott. I am glad that the location of the hotel worked well for you, as we are centrally located in the heart of the Golden City. The river views are quite nice. We appreciate your feedback regarding the cleanliness of your room. I'll make sure to address each of your points directly with our housekeeping staff. Everything we do is aimed at providing you with an excellent hotel experience. We look forward to serving you again should your travels bring you back to the Fairbanks area. Warmest Regards, Jeannette Duenow VP Operations
3 out of 5
Recommended
for Business Travelers
by westonfrom LA

Its fairbanks AK

Posted Sep 19, 2014 on Hotels.com
It felt like I was in a old hospital staying there. Saff just kept to them self and where not to friendly. But again I was there on work. Oh and the beds.. They have to be 20+ years old. SUCKED
Comment from Hotel Management
Nov 29, 2014 by Tiffany, Hotel Management
Dear Weston, Thank you for taking the time to give us feedback about your stay. I apologize that your interactions with our staff were not as friendly as you (or I) would have liked. We take great pride in ensuring our guest's satisfaction. Unfortunately we did not meet your - or our own - expectations. We hope to be able to serve you again and make up for your experience should your travels bring you back to the Fairbanks area. Sincerely, Jeannette Duenow VPO Lodging/NMS
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel close to downtown Fairbanks

Posted Sep 19, 2014
Pros: The bed was Super comfortable!
The first night, I specifically asked Not to be located on the side where I can view the bars or hear the drunks hollering outside like last time I stayed there. I was put in a room facing the River. It was nice until I woke up at 2am 'cause of some guys being loud out in the hallway. The second night was way better. Comfortable room and clean kitchen with no noise from neighbors. I just didn't like that I got back to my hotel late in the evening and had to drive around just to find parking -the lot is very small and I didn't like the street people I had to walk by just to get back into the hotel, but it is downtown Fairbanks and I was aware of the area I was staying. Overall, the room was clean, the staff was polite and I'd stay there again.