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Reviews of Wedgewood Resort

2.5 out of 5
Wedgewood Resort
212 Wedgewood Drive, Fairbanks, AK

Reviews

8.6

Excellent

Rating 10 - Excellent. 380 out of 716 reviews" "
Rating 8 - Good. 225 out of 716 reviews" "
Rating 6 - Okay. 69 out of 716 reviews" "
Rating 4 - Poor. 23 out of 716 reviews" "
Rating 2 - Terrible. 19 out of 716 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Jacqueline

Traveled with partner
Liked: Staff & service
The suites are dated but comfy; so-called queen bed more like a double or full size. Heat was difficult to control; radiator hot in living room but stone cold in bedroom. Curtains on sliding doors falling off rolling units. Needs some refurbishing, especially for the price paid,
Stayed 2 nights in Mar 2024
Response from KW on Apr 1, 2024
Jacqueline, thank you so much for your feedback. We will have our amazing maintenance crew looking into your room right away. Safe travels!

10/10 Excellent

Jane, LOMBARD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of room with a kitchen was nice. Close to everything but still secluded and quiet with hiking paths.
Stayed 5 nights in Mar 2024
Response from KW on Apr 1, 2024
So glad you enjoyed your stay, Jane, thank you!

10/10 Excellent

Siman

Warm and cozy
Stayed 5 nights in Mar 2024
Response from KW on Apr 1, 2024
Thank you Siman! Safe travels!

8/10 Good

kristi, jonesboro

Traveled with family
Liked: Property conditions & facilities
I liked that it was close to creamer field…a short walk to there and some hiking trails…the furniture was outdated…the mattress needed to be replaced. It wasn’t anything spectacular but i didn’t stay inside for long anyway. Definitely need a car to get around if staying at this condo.
Stayed 6 nights in Mar 2024
Response from KW on Apr 1, 2024
Thank you Kristi! We appreciate your feedback, and hope you had a wonderful time in Fairbanks!

6/10 Okay

J

Traveled with family
Liked: Cleanliness, staff & service
Noce stay for nature enthusiasts.
Stayed 4 nights in Feb 2024
Response from KW on Apr 1, 2024
Thank you J!

8/10 Good

Avei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roomy with an odor
Loved the room! It was clean and spacious. It had an odor when you walked in and also in your room. Overall, decent place to stay!
Stayed 2 nights in Sep 2023

6/10 Okay

lauren

woods, trails!
we stay here because of the easy access to the beautiful woods and trails. having use of a living room is fantastic. the bedroom is very small and cramped. seriously, there is about 1 foot of space between the beds. The kitchen is nice and well supplied. there is also a huge walking closet!
Stayed 3 nights in Sep 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Polly

Stayed 3 nights in Aug 2023

10/10 Excellent

Wade

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from Karen on Aug 16, 2023
Thank you, Wade! We appreciate it and hope you had a stellar time in Fairbanks!

10/10 Excellent

Anabella

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mariko’s excellent customer service and Juanita’s patience were very valuable to us! Charlie while providing us a safe shuttle service, was helpful in giving us general informations about Fairbanks! Thomas was also kind and helpful by us tips about preparing ourselves for wintertime in Fairbanks.
Stayed 8 nights in Jul 2023
Response from Karen on Aug 3, 2023
Thank you so much Anabella! It's always so special to hear amazing feedback about our wonderful staff. Thank you for recognizing them and we will be sure to pass along!

8/10 Good

Aj

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great. Great for getting away from busy loud hotels
Stayed 3 nights in Jul 2023
Response from Karen on Aug 3, 2023
Thanks for the wonderful review, AJ!

10/10 Excellent

Deborah

Stayed 1 night in Jul 2023

10/10 Excellent

Gary

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Such a wonderful experience, only sad that I didn't explore the sanctuary. Next trip will be a must.
Stayed 2 nights in Jul 2023
Response from Karen on Aug 3, 2023
Thanks, Gary! Yes, the Sanctuary is a special treat so we do hope you return to do some exploring!

6/10 Okay

Jennifer

Liked: Cleanliness
The property is clean, but we have stayed there twice, and the mattresses are so bad that there is no hope of sleep there. It’s unfortunate because it would be a nice property otherwise.
Stayed 5 nights in May 2023
Response from karen on May 24, 2023
Thank you for your feedback, Jennifer. We are sorry you were uncomfortable and will look to make improvements to that room. Thank you and safe travels!

10/10 Excellent

Andrew

Stayed 2 nights in Apr 2023
Response from Karen on May 8, 2023
Thank you Andrew!

6/10 Okay

Michelle

Liked: Cleanliness, room comfort
Very average overall
Very average overall
Stayed 5 nights in Apr 2023
Response from Karen on May 8, 2023
Thank you Michelle. I wish we could have know what we could have done better for your stay. We hope you had a wonderful time in Fairbanks!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and lots of space.
Stayed 2 nights in Mar 2023
Response from Karen on Apr 4, 2023
Thanks so much, Andrew! We're happy you enjoyed your stay!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing and affordable
Response from Karen on Jan 31, 2023
Thank you, Michael! We appreciate your stay!

10/10 Excellent

Clarina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay. Spacious room with kitchen made it ideal for family visits. Comfortable accommodations made for a great holiday getaway, thank you!
Stayed 3 nights in Dec 2022
Response from Karen on Jan 31, 2023
Wonderful to hear, Clarina. Thank you for letting us know!

8/10 Good

HONG, WESTFORD

Stayed 10 nights in Sep 2022

8/10 Good

Debra

Traveled with family
Liked: Cleanliness, staff & service
Family time
Stayed 4 nights in Sep 2022
Response from Karen on Oct 10, 2022
Thank you, Debra!

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was extremely friendly. We arrived a day early for a cruise vacation and free shuttle picked us up. Great efficiencies that are very clean...but a little dated.
Stayed 1 night in Jun 2022
Response from Karen on Jul 20, 2022
Wonderful to hear, Jodi! And we appreciate the feedback!

6/10 Okay

Jennie

Traveled with group
Liked: Cleanliness, staff & service, amenities
Roomy and clean; however, the tv and internet did not work. Attentive staff. Nothing fancy but lots of room.
Stayed 2 nights in Jun 2022
Response from Karen on Jul 20, 2022
We appreciate the feedback, Jennie, and are sorry for the inconvenience. Safe travels!

10/10 Excellent

marisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommodations. Had everything we needed . Would recommend!
Stayed 4 nights in Jun 2022
Response from Karen on Jun 22, 2022
Thank you so much, Marisa! Safe travels!

6/10 Okay

Galina

Traveled with family
Liked: Amenities
Disliked: Staff & service
Housekeeping is terrible I paid a lot of money for my room and paid extra 10$ additional never get housekeeping service I stayed 7 days and every time I have to call to front desk to get clean towels garbage bags coffe and other stuff Resort definitely needs to improve housekeeping service Thanks
Stayed 7 nights in May 2022
Response from Karen on May 27, 2022
We are sorry to hear that, Galina. We will share this with our team. Thank you.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only bad thing I could say is I wish I had known before that there were no elevators. I should have done a better time researching but our stay was awesome
Stayed 5 nights in Apr 2022
Response from Karen on May 4, 2022
Thank you, Mark, for taking the time give feedback about your stay. We appreciate it!

10/10 Excellent

Kimberly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the front desk were super helpful! Even when I was checking in at 3:00 AM. The suite was spacious and had an unbelievable amount of storage. We were only there two nights, but really enjoyed our stay.
Stayed 2 nights in Mar 2022
Response from Karen on Mar 29, 2022
Thank is so wonderful to hear, Kimberly! It is always very kind to have our hard-working team get a special shout-out. We will be sure to pass it along! Safe travels and we hope your journey to Fairbanks was unforgettable!

8/10 Good

Dwipendra, Saginaw

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Specious apartment with living room, kitchen and good size bedroom
Stayed 6 nights in Mar 2022
Response from Karen on Mar 29, 2022
So pleased that you enjoyed your visit, Dwipendra! Safe travels!

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
March 2022
Family friendly, very clean, nice staff, close to modern conveniences but not in the middle of it. Decor needs updating but is very clean. Full working kitchen. Beds are too firm for my liking though.
Stayed 6 nights in Mar 2022
Response from Karen on Mar 29, 2022
Thank you Debra for choosing Wedgewood and for your thoughtful feedback. We appreciate it!

10/10 Excellent

colt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Karen on Mar 29, 2022
Thank you, Colt!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2022

8/10 Good

Adesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, spacious, good location !
The junior suite is spacious - it is an apartment - a little dated but comfortable. Kitchen has the needed dishes. Bed is comfortable. Service is great.
Stayed 5 nights in Mar 2022
Response from Karen on Mar 17, 2022
Thank you so much for your review, Adesh! We're pleaded that you enjoyed your stay!

10/10 Excellent

Lisa, Springdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2022
Response from Karen on Mar 29, 2022
Glad you enjoyed, Lisa!

6/10 Okay

Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property was good and clean. We liked the location next the Creamer's Field where we could walked over to see the northern lights. The biggest unexpected unhappiness was that they said they did not the two double beds' room we had booked and paid for, because Expedia had over sold their rooms. We could take a one queen bed room, go to another hotel, or cancel our booking. That was not acceptable. We made our plan weeks ahead. My husband has difficulty with sleeping. There was a reason we chose this hotel and a two beds' room. When you advertised one thing and we paid for it, we were given a different product. Is this business model even legal? Expedia and the hotel really have to talk about how to avoid this from happening again. If Expedia and the hotel are partnered to do business together, whatever you present to the customers, it has to be trustworthy. We were very unhappy about this. In the last minute, someone checked out early, and the hotel staff hurried up to clean that room and let us check in. The hotel staff did tried their best. I think whatever happened to us should not happen to any customers again in the future.
Stayed 1 night in Mar 2022
Response from Karen on Mar 29, 2022
Hello Lynn, We definitely appreciate your feedback about this ongoing situation. Since late February, there has been an ongoing technical issue with syncing reservations between 1) our booking engine, 2) Expedia, and 3) our inventory. The issue is between #1 & #2 and unfortunately, we were only made aware of this after repeated calls to them only a week and a half ago. So this issue certainly affected your reservation. Since we learned of this issue, we closed all availability on 3rd party sites to mitigate it. We sincerely apologize for this technical issue that blindsided us, as we do not work to present people with smoke and mirrors. Thank you for understanding and I do hope that your stay in Fairbanks was wonderful, regardless. Safe travels.

8/10 Good

Nana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for what we needed
This place was perfect for what we needed! There was a bit of a musty smell to the room but otherwise clean and comfy. Front desk was very nice and helpful and the shuttle was great and could pick you up from the room!
Stayed 1 night in Mar 2022
Response from Karen on Mar 29, 2022
It's wonderful to hear that you enjoyed your stay! Thank you for sharing your feedback!

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Home Away From Home
Home away from home! Felt like staying in a friend's apartment. Very comfortable and spacious. Full bedroom, full kitchen, roomy living room. Furniture and decor is dated but clean and functional. Service was very good. Convenient laundry. Good location near the river and open space. Easy parking.
Stayed 4 nights in Feb 2022
Response from Karen on Mar 29, 2022
Sounds like Wedgewood was the perfect place for you, Richard! Thank you for staying with us and hope you visit to Fairbanks was wonderful!

8/10 Good

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this was a nice stay, I'm glad I was on the bottom floor, as there didnt seem to be an elevator in our building. The room was great with a kitchen and a living room.
Stayed 3 nights in Feb 2022
Response from Karen on Mar 17, 2022
Thank you Samuel! We appreciate your feedback!

6/10 Okay

Loretta J

Traveled with family
i did not like the smelly used extra blankwt
Stayed 2 nights in Jan 2022
Response from Karen on Feb 10, 2022
We are sorry to hear that the blanket did not work out for you. I hope you alerted the front desk and asked for a new one. If not, please know that you can also reach out so we can try to rectify any issue. Thank you and safe travels!

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities, room comfort
Disadvantage was no restaurants within walking distance and we had no car Would not return here for that reason Wished it had been summer the place looked gorgeous The reception clerk was thorough but she was grumpy
Stayed 1 night in Jan 2022
Response from Karen on Feb 1, 2022
We're so happy you enjoyed your stay, Brian, and yes, the property is beautiful in the summer under the Midnight sun! We also appreciate you feedback about dining options and reception, as it helps us learn and grow during these still difficult times.

10/10 Excellent

Alexandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The layout was great and I loved the isolation while still being close to the city
Stayed 14 nights in Dec 2021
Response from Karen on Jan 20, 2022
Wonderful to hear, Alexandra! We believe that for those that like to be closer to nature yet close to our community amenities, it's a perfect fit. We appreciate hearing that! Safe travels and come back soon.

8/10 Good

Charles

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice, quiet & clean.
Stayed 5 nights in Dec 2021
Response from Karen on Jan 20, 2022
Thank you, Charles! So happy you enjoyed your team!

10/10 Excellent

Jennie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You all did great helping with these icy conditions Was nice to see your staff help get out of the parking spots😊
Stayed 2 nights in Dec 2021
Response from Karen on Jan 20, 2022
Yes, what interesting weather we experienced! Thank you for the shout-out to our amazing team here at Wedgewood. Safe travels and we'd love to see you back here anytime...maybe with less ice and rain!

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Karen on Dec 27, 2021
Thank you James. Safe travels!

10/10 Excellent

KITTY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to Creamers field and Wedgewood sanctuary. Also very roomy
Stayed 8 nights in Nov 2021
Response from Karen` on Dec 22, 2021
Thank you, Kitty! We are so pleased that you enjoyed your stay, and we look forward to hopefully hosting you again!

10/10 Excellent

Jennie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the spacious rooms and we were able to cook our Thanksgiving meal in the nice kitchen and had lots of room in the livingroom for family to visit and eat. Thank You
Stayed 2 nights in Nov 2021
Response from Karen on Dec 22, 2021
Thank you for your kind review, Jennie. We are pleased that you enjoyed your Thanksgiving in your suite with your family! Sounds wonderful! Safe travels and we hope to see you again!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and convenient location while visiting family.
Stayed 1 night in Nov 2021
Response from Karen on Dec 22, 2021
Thank you! We hope you had a wonderful time in Fairbanks. Safe travels!

2/10 Terrible

Teslin

Stayed 1 night in Nov 2021

8/10 Good

Steven

Stayed 1 night in Nov 2021
Response from Karen on Nov 12, 2021
Thank you, Steven!