Ratings based on 623 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Arizona

Disappointing for sure

Posted Aug 28, 2014
Pros: The staff was friendly and did address most of my issues once I called their attention to them.
Cons: Hold the cleaning staff accountable for reporting maintenance issues with the rooms and their readiness for clients. This room was NOT ready for me.
Location: The hotel is across the street from a medical facility just in case you get hurt. Other then that I had to drive to pretty much everywhere
There were things wrong with my room that the maid couldn't have possibly missed, yet they were not repaired when I arrived. The toilet paper holder was laying in the middle of the bathroom floor, the lights didn't work in the sink area, the tub was plugged, the TV didn't work. The maid had to of been aware of most of these and simply not cared to take care of it prior to my arrival. To give credit once I told the front desk about it every thing other then the TV was quickly fixed. However, the point is that I shouldn't have had to tell them about their own issues in this room. This was my first visit to Fairbanks. The Hotel wasn't as central as I had hoped, but it was in a nice area just took some driving to get around.
4 out of 5
Recommended
for Everyone
by A verified traveler from wash DC

Holland America to overcharge me

Posted Aug 23, 2014
Holland America $300. Expedia $150. Cruise Hotel owned by HA. Cruise staging area. Hotel lobby seems to have the atmosphere of airport.
3 out of 5
Recommended
for Everyone
by A verified traveler

Towels with hair on them

Posted Aug 18, 2014
Towels with hair on them. Bathrooms were a bit gross. Staff helpful and awesome.
4 out of 5
Recommended
for Everyone
by A verified traveler

Love Alaska

Posted Aug 7, 2014
Had a great stay! Food is awesome!! I also stayed at the one in Anchorage, but was not pleased with that one.
4 out of 5
Recommended
for Everyone
by A verified traveler from Oakville, Ontario

Modern, clean hotel.

Posted Aug 6, 2014
Pros: Clean, modern and close to downtown which is a short walk away.
Cons: Better choices with the Continental breakfast buffet would have been welcome.
Location: Good tours can be booked right at the hotel, they have a tour office. The Riverboat tour and the Gold Panning tour were really well done.
Helpful staff, sorted out a slight complication in my booking (my own fault) We had a really good time here for three nights. A lot of customers are part of Land Tours from Holland America (who own the hotel)
4 out of 5
Recommended
for Everyone
by A verified traveler from alabama

Close to town!

Posted Jul 29, 2014
Pros: Location, breakfast is expensive but delicious
Location: Near everything
Very good place to stay right near everything. Comfortable, clean, safe area, walking distance from town.
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Good location.

Posted Jul 27, 2014
Pros: Friendly staff.
Cons: D├ęcor needs to be updated in rooms.
Location: There is not a whole lot to do in Fairbanks. Pioneer land and the salmon bake was good. Can take a bus to the North Pole to see Santa.
Our experience @ the hotel in Fairbanks was good. Friendly staff. Being able to check your bags at the hotel to be transferred to the airport was great. Food was very expensive in the restaurants.
4 out of 5
Recommended
for Everyone
by A verified traveler from Denver, Colorado

Nice hotel, but the rooms were a bit noisy!

Posted Jul 23, 2014
The hotel was great, staff was wonderful but my room was loud! I couldn't hear any outside noise, and the hotel is located in the business district, I could hear everything in the hallway and Everything from inside adjacent rooms.... EVERYTHING!
4 out of 5
Recommended
for Everyone
by A verified traveler from anch, ak

Fairbanks fun

Posted Jul 7, 2014
Everything was clean and very comfortable. There was a nice gift shop. There was two things I wish the room was a little bigger, there was barely enough room to walk between the bed and the dresser. The staff was good except for when I first walked in the front desk was short with me and instead of telling me a better place to park they said I had to move my car. The couple next to me was much older and the person they were dealing with was a lot more pleasant. Oh well had a great weekend anyway!!
5 out of 5
Recommended
for Families
by A verified traveler from Hershey, PA, Minneapolis & Rochester, NY

Nice hotel, close to attractions.

Posted Jun 30, 2014
Pros: The staff was helpful. We had night flights, and the staff let us extend our booked room in 1 of the same 2 rooms we had been occupying. Great!
Cons: Eggs Benedict were overdone. Early risers should be able to have hot cereal, not only cold cereal, before 10 am without paying for the whole buffet.
Location: The location was great. We went to the University of Alaska/Fairbanks with our rental car to visit the Museum, Experimental Farm and Gold Panning.
In house restaurants were convenient. Food was excellent at dinner, good at breakfast. Staff was friendly and helpful. Our whole family of 8--5 adults and 3 children under 10 years old found the 2 rooms spacious and comfortable. There is a lot to do. Jessica helped us rent a comfortable vehicle that accomodated all 8 of us comfortably for our sightseeing. Jessica was especially helpful to call for the reservation. Jessica called McKinley Lodge in Denali to alert them that 1 child had left a favorite blanket behind earlier in the day in case, if found. it could be put on a bus from Denali the next day.