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Reviews of Best Western Cordelia Inn

2.5 out of 5
Best Western Cordelia Inn
4373 Central Place, Fairfield, CA

Reviews

7.8

Good

Rating 10 - Excellent. 236 out of 733 reviews" "
Rating 8 - Good. 295 out of 733 reviews" "
Rating 6 - Okay. 126 out of 733 reviews" "
Rating 4 - Poor. 43 out of 733 reviews" "
Rating 2 - Terrible. 33 out of 733 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Octavia, Richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager and staff were great all around. I go to this location often and will definitely be back!
Stayed 1 night in Apr 2024

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, property conditions & facilities
I like
Stayed 1 night in Feb 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Hot tub should be open till 10 on weekends
Stayed 1 night in Feb 2024

10/10 Excellent

LYNNETTA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CHEAP AND FRIENDLY
Stayed 2 nights in Jan 2024

10/10 Excellent

Gabriel

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

allan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Nov 2023

6/10 Okay

Roy

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Dayana

Traveled with partner
Rooms clean staff supper nice quiet place
Stayed 1 night in Nov 2023

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick vacation
The check-in was flawless, the rooms were newly renovated and so clean. Housekeeping were on point, with all our requests, the breakfast was surprisingly really good. This hotel would definitely be my first choice.
Stayed 6 nights in Oct 2023

8/10 Good

Margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Getting waked up at 4 am due to something not our problem!
Stayed 3 nights in Oct 2023

10/10 Excellent

Ulhas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and comfortable.
Stayed 1 night in Oct 2023

10/10 Excellent

Eddie Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Veronica was extremely helpful and courteous.
Stayed 5 nights in Sep 2023

6/10 Okay

David

Disliked: Property conditions & facilities
In walking distance to things I needed
Stayed 1 night in Sep 2023

10/10 Excellent

Anne

Traveled with family
Very clean and well cared for. Staff very helpful.
Stayed 8 nights in Sep 2023

6/10 Okay

teresa

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Gustavo

Business traveler
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
THE ROOM WAS THAT MUCH CLEAN, THERE WAS A PIECE OF A ZIP TIGHT NEXT TO MY BEED THAT I COULD HAVE STEPPED ON. THERE WAS A THONG FROM A PREVIOUS GUEST HANGING IN THE DOOR OF THE BATHROOM, THE GIRL FROM THE LOBBY BEHAVES LIKE A BRATT. THE BATHROOM HAS THE SMALL TOILET SEAT. THE ONLY GOOD THING IS THE BREAKFAST. IS HAS MANY CHOICES, BREAD, WAFFLES, EGGS, BACON JUICES MILK, AND CEREAL.
Stayed 1 night in Aug 2023

8/10 Good

Shelley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was nice and fairly convenient for a good price while staying and traveling to events for family wedding in Napa on 7/29 - 8/1. Good options for restaurants etc within walking distance at hotel too. You might want to rethink options for hanging clothes in the remodeled rooms though. Hanging multiple clothes on the back of the bathroom door was slightly problematic
Stayed 4 nights in Jul 2023

10/10 Excellent

mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good , work was being done and conex boxs filled a lot of the front lot .
Stayed 1 night in Jul 2023

8/10 Good

Julie

Traveled with group
Liked: Cleanliness, staff & service
The window doesn’t have thick curtains because it was too bright at night.
Stayed 4 nights in Jun 2023

10/10 Excellent

Vitali

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Lauricia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean spacious room.
Stayed 2 nights in Jun 2023

8/10 Good

M

Stayed 2 nights in Jun 2023

2/10 Terrible

Imelda H.

Traveled with family
Disliked: Property conditions & facilities
Place on renovation, shipping container all over parking lot. Room is old. They don’t replenish the breakfast
Stayed 1 night in Jun 2023
Response from GM on Jun 28, 2023
Dear Imelda,We appreciate your feedback regarding your recent stay at our property. We would like to take this opportunity to address the concerns you have raised.Firstly, we apologize for any inconvenience caused during your stay due to the renovation work being carried out. We understand that this can be disruptive, however, we are taking the necessary steps to minimize the impact on our guests.Regarding the shipping containers, we would like to clarify that they are being used for storage purposes as part of the ongoing renovations. We apologize if this has caused any inconvenience or detracted from the aesthetics of the parking lot.Regarding the room, we are actively working on renovating and upgrading our rooms to provide our guests with the best possible experience.As for breakfast, we apologize for not meeting your expectations for our replenishment process. We will be sure to review this process with our staff to ensure that our guests are always provided with ample breakfast.We appreciate your feedback as it helps us to better understand the areas we need to improve in.

6/10 Okay

Sarah

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room worked but was dated, had dirty carpet and was dusty. Half of the motel is under construction and much of the parking spaces have construction containers. My room was not an updated room. It worked for an overnight but I would have stayed somewhere else had I needed a room for longer. Motel is close to lots of dining options and close enough to freeway for easy access but it’s far enough that you can’t hear it. Breakfast was basic but worked. Check in clerk was very nice.
Stayed 1 night in Jun 2023
Response from GM on Jun 28, 2023
Dear Sarah,We appreciate your feedback regarding your recent stay at our property. We would like to address some of the concerns you have raised.Regarding the room, we are actively working on renovating and upgrading our rooms to provide our guests with the best possible experience. We apologize for any inconvenience caused during your stay due to the renovation work being carried out. We understand that this can be disruptive, however, we are taking the necessary steps to minimize the impact on our guests. We apologize the shipping containers have detracted from our aesthetics.Again, we appreciate your feedback as it will help us better understand the areas we need improvement in.

10/10 Excellent

Roger

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
convient to road. nice rtooms
Stayed 1 night in Jun 2023
Response from GM on Jun 28, 2023
Dear Roger,We thank you for taking a moment to provide us with your feedback. We appreciate your time.

10/10 Excellent

Robert, Phoenix

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet. Good bed. One of my preferred hotels to stay in on the road. The staff was enthusiastic. Thank you.
Stayed 3 nights in Jun 2023
Response from GM on Jun 28, 2023
Dear Robert,Thank you for your feedback! We appreciate you taking the time to share your thoughts. We hope to welcome you back every time you're in our area.

4/10 Poor

James, Harold

Business traveler
Liked: Cleanliness, staff & service
Very noisy from room above late at night. Possibly by long-term guests.
Stayed 2 nights in Jun 2023
Response from GM on Jun 14, 2023
Dear James, We apologize your experience was hindered by the noise from the guests above your room. Please know a staff member is available at the front desk at all times, they are able to assist with all noise complaints. We hope you give us another opportunity to provide you with a better experience next time your are in our area.

10/10 Excellent

Dennis, Santa Rosa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jun 2023
Response from GM on Jun 14, 2023
Dennis, Thank you for providing us with your rating. We appreciate the feedback.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2023
Response from GM on Jun 14, 2023
Thank you for the rating. Safe Travels!

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from GM on Jun 14, 2023
Thank you Sheila for taking the time to provide us with your rating. We appreciate you taking a moment of your day to provide feedback.

6/10 Okay

LYDIA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
If desperate stay here. Great and nice staff.
I get supply and demand, but this place has old and dingy rooms. Bring flip flops because the carpet is gross.
Stayed 2 nights in May 2023

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean, good breakfast, nice staff. Going through renovations so container boxes blocking may of the parking spots.
Stayed 2 nights in May 2023

10/10 Excellent

Vitali

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Vitali

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

8/10 Good

Nhuong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night on the road
It is OK hotel. Good compliment breakfast.
Stayed 1 night in May 2023

8/10 Good

Patsy

Liked: Staff & service, room comfort
The breakfast was good. The room looked nice. We had to get a plunger for the tolet. After that it was okay. Shower handle popped out. I sleep great! However, my husband didn't. The rug look okay. But when I walked barefooted. The rug had areas that were wet. My feet had mud or something that left marks on the top cover. I never put my shoes on the bed. My feet at home, doesn't leave my feet brown. It was a nice quiet place!!! Over all, I would give them a B-.
Stayed 5 nights in Apr 2023

8/10 Good

Takahiro

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good breakfast
It was very comfortable and full breakfast was very nice and taste good
Stayed 1 night in Apr 2023

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smile 😃
Very pleasant staff. Clean, affordable... would stay again
Stayed 1 night in Apr 2023

10/10 Excellent

greg

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great breakfast with many options
Stayed 1 night in Apr 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place!
Really nice staff and great room. A little dated(no phone charging lamps or outlets) but spacious and quiet.
Stayed 1 night in Mar 2023

10/10 Excellent

Neha

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Good breakfast. Safe and well lighted during night. Good rooms.
Stayed 1 night in Feb 2023

10/10 Excellent

Vishalini

Stayed 1 night in Jan 2023

2/10 Terrible

Lauren

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2023
Response from BW GM on Jan 12, 2023
Thank You for taking the time to provide us with your rating. On behalf of our staff I would like to apologize for not exceeding your expectations. Again, thank you for your time.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is completely dirty and not only that but it is definitely a prostitution drug infested hotel. The Room was absolutely horrifying disgusting that I had to pull out blankets from my car and lay them down so I could sleep. Definitely will not be staying here ever again
Stayed 1 night in Jan 2023
Response from BW GM on Jan 12, 2023
Dear Anonymous,Thank you for taking the time to provide us with your feedback. I apologize we were unable to exceed your expectations and in turn you did not have a pleasant stay. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Thank you again for your feedback.

8/10 Good

Rebecca

Stayed 1 night in Dec 2022

10/10 Excellent

Harold

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

8/10 Good

Shelley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We'll stay again
Bed was a little worn out, we both had stiff backs, but that's not unusual. Room was mostly clean, but there was "something" on the remote, but we washed it off. I'm disabled, and we appreciated the large, accessible bathroom. Blanket was a little thin for the end of November, but the heater was very strong. We stayed here the night before Thanksgiving to see family. We have already reserved the room again for Christmas Eve.
Stayed 1 night in Nov 2022