Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, wheelchair access
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Reviews of Gateway Inn Fairfield

2 out of 5
Gateway Inn Fairfield
2100 North Texas Street, Fairfield, CA

Reviews

4.4
Rating 10 - Excellent. 13 out of 144 reviews" "
Rating 8 - Good. 13 out of 144 reviews" "
Rating 6 - Okay. 18 out of 144 reviews" "
Rating 4 - Poor. 32 out of 144 reviews" "
Rating 2 - Terrible. 68 out of 144 reviews" "

4.6/10

Cleanliness

5.0/10

Staff & service

3.8/10

Amenities

4.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Shannon

Traveled with group, Business traveler
Disliked: Amenities
We had to switch rooms because the bathroom floor was full of bugs and the curtains were falling off the rods and the beds were sloppily made. So we moved to a slightly cleaner room but there was no soap no trash cans and no batteries in the remote. The cops have already been to the property once due to very seedy people hanging about the property. Worse place I’ve ever stayed in my life
Stayed 1 night in Jan 2024

2/10 Terrible

SERG

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Jan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

6/10 Okay

PHONG T

Traveled with family
Disliked: Amenities, property conditions & facilities
No discrimination here. But honestly speaking most motels managed by Asian Indians aren't perfect--old, little cared, no smiling.
Stayed 1 night in Dec 2021

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from chris on Dec 25, 2021
Thank you

10/10 Excellent

Tenisha

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Everything but the maids..
Everything is coo but I know one thing the the maids are lazy. Everytime I rented a room something is still dirty most of the time its the bathroom.. They never clean the bathroom it nasty it be hair everywhere from the previous people.. It just ridicoulous. So I figured that's why I saw a roach cause they won't clean up..
Stayed 1 night in Dec 2021
Response from Chris on Dec 5, 2021
we have discuss your issues with the maid and train them to improve in the service.

4/10 Poor

John

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Terrible
Very unsafe area of Fairfield. A lot of homeless and police activity all hours of the day. There was a man on a bike in the parking lot asking guests to purchase drugs. People in parking lot in their cars all night. The only hotel employee was very rude. The only thing he said to me was my room # and handed me a single card key. There is absolutely no reason I would ever stay here again.
Stayed 1 night in Nov 2021
Response from chris on Dec 5, 2021
Management has taken yur response seriousy. we have improved on the issues including starf training.

2/10 Terrible

Paulina

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

6/10 Okay

David

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Very run down
Very rundown, it's a 1-star hotel at best.
Stayed 1 night in Aug 2020

4/10 Poor

Edwin, San Francisco

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our room have bed bugs. Service is reasonable . Manager offers a change of room . The new room unfortunately has bed bugs too but not as severe as the 2nd floor room!
Stayed 7 nights in Aug 2020
Response from Ricky on Aug 10, 2020
thank you so much for taking time review sorry for truble we are doing pestcontrol regularly and immediately i change room you like 2nd floor but we dont have available so i give 1st floor The new room didnot have any problem

8/10 Good

guest, fairfield ca

Disliked: Cleanliness, staff & service, amenities
couldnt have visitors come to the room and the room and bathroom had roaches also no telephone in the room
Stayed 3 nights in Jun 2020

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very nice & helpful. I enjoyed my stay here
Stayed 1 night in May 2020
Response from ricky on May 21, 2020
thank you so much take time for review see you agin

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Clothing store and quiet motel and houskeep keeps clean towels
Stayed 3 nights in May 2020
Response from ricky on May 21, 2020
thank you so much take time for review see you agin

4/10 Poor

Carlton, San Bernardino

Disliked: Cleanliness, amenities, property conditions & facilities
The pictures online were not up to date. It look nothing like the pictures. Nothing was clean. The bed, floor, linens, shower, table. All dirty. Never going back.
Stayed 1 night in Feb 2020
Response from Ricky on Feb 8, 2020
thank you for taking time for Reviews sir C/inn and C/ out time you did dont say anythink but you want to late c/out i give one more but you ask me for c/out at 4pm sorry for thats its not possible c/out @ 4pm

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Anything about the property as they had a outside washing machine if that was the dollar 75 to wash and dry. The West has the office manager with often want to argue about the internet code or pricing was found on different website
Stayed 6 nights in Jan 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2020

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There's nothing to like about this place. It seems like beddings (pillow cases, blankets, covers) are not changed in between guests occupancy. The room is dirty. The area looks unsafe.
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Heed the warning and use this as a last resort
The person at the counter did not know how to check me in so it ruined my yimetable to wait for the person to arrive that could do the job. I asked if late check out was possible since I was going to be out very late and 2 people responded at the same time. One said they have people coming so I can't stay any later. The other said "No, no. You have plenty of time. 11a only." ALL of the comments were unnecessary. A simple answer of no would have been fine. Pissed me off as I felt like it was racially based. It took everything in me not to snap back. Who tells someone they have plenty of time? He had no right to tell me what I do and don't have and I should not have to tell all of my business just for them to hear me. The 1st room they sent me to was not clean and smelled like smoke. It was supposed to be non-smoking. It was almost 4p and not clean. The 2nd room looked like they converted it into a room and needed much TLC. There was no tub... all I wanted to do was to take a bath...
Stayed 1 night in Dec 2019

2/10 Terrible

Erica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

2/10 Terrible

Shawnee, Redding,ca

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
When you drive in, it instantly is run down but being exhausted from driving all night we needed to sleep. We get to the desk which you have to stand outside to be serviced, the front desk clerk was somewhat rude to us and just unpleasant to work with. We get to our room, number 105. We both ran into the bathrooms whi h was a nightmare. First I noticed the heavy smell of chemicals in the room. But then I noticed the large streak of handprints on the glass of the vanity in the dark. In the bathroom the tile grout was black and looked like it hadn't been swept or mopped in ages. There was literal fences and boogers wiped/sprayed across the back wall and side wall of the toilet. We didn't even dare to look in the shower. But we got ready to sleep, I stole the world's flattest pillows off the other bed so I could have at least one semi full pillow, pulled back the sheets with my husband and crawled in. The sheets were very scratchy and reaked of bleach. The bed was as hard as the floor. But beggars can't be choosers I guess, however I have stayed at many motels but this one, we couldn't wait to leave in the morning which took another 20 minutes of being harassed by another patron while we waited to get service at 8am with the door to the lobby still locked and ringing the service bell.
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay there!! This place stinks, beds are horrible, bathroom was dirty, there was no tp or tissue in bathroom, carpet old and ripped!!
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Oct 2019

2/10 Terrible

ErnestVaughn, Fairfield

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive been coming here for a long time and the front Desk/management still act like they dont know me. i have spent way to much money here. Everytime i check in there all these new rules my favorite was no Xbox on there tv because they couldn't figure out how the input buttons work. They charge $100 Deposit no credit card cash only. Only so they can try and find a way to keep your money. I won't stay ever again.
Stayed 1 night in Oct 2019

2/10 Terrible

t c

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nastiest and worst experience of my life!! all bad
This place is the most nastiest place I’ve ever seen. We had to leave after being there for 15 minutes. It was so dirty and the service was horrible. There was dookie stains on the mattress, bullet holes in walls and the carpet don’t even get me started.. the walls were stained and the pillowed were brown. There was open condominium rappers under the bathroom sink and the drawers had food and dust in them. Best of all there was a used syringe and bag of drugs under the bed. The house keeper was the most disrespectful and ghetto person ive ever met do not stay here I have all the pictures to prove it too if you want to see them. It was the most craziest joke I ever seen and they also charged hotels. Com the full 3 day reservation and to top it off it’ll be 2 weeks until I get my money back. Bs
Stayed 2 nights in Oct 2019

4/10 Poor

Victoria

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Pay a few bucks more!!!
Stayed here 6 months(?) prior and for cheap hotel it was OK. Now——-Strong smell of Raid and then Cockroaches in bathroom and bedroom!, hair in bed before we got into it! Plastic covering on mattress made crinkling sound with every motion made on bed!!! Dingy stained towels! 5 minutes to get hot water running for shower! Smoke alarm kept chirping (low battery) and the management did come and replace battery at midnight!—- not bad people but terrible place! Worst place I’ve ever stayed in USA!!! Pay the extra few bucks to stay somewhere else!!
Stayed 1 night in Sep 2019

2/10 Terrible

Sky, Salt Lake

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This motel was terrible. The first room the gave us was supposed to be a non-smoking room, but they used an extreme amount of odorizer spray to try and cover it up. The second room didn't smell of smoke but it smelled very musty like it had mold or mildew. The room didn't have any place to hang clothes or a dresser to put things on or in. It was so bad we left and found another hotel.
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities
I did not enjoy my time the manager only gave me 3 towels and 2 of them were stained really bad. There was only one toilet paper it was a horrible experience
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

2/10 Terrible

MARTIN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst motel ever. No ice unless you payed for it. Rude.
Stayed 1 night in Sep 2019

6/10 Okay

Katrina

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

2/10 Terrible

George

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty dirty room
Room was filthy. Holes in the wall, old remnants of posters on the wall, gunk on the shower wall and floor. Spend a little money. It’s cheapness isn’t worth a nights stay here.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the most dirty and poorly kept maintained hotel I have ever stayed in
Stayed 1 night in Aug 2019

2/10 Terrible

Ma lourdes

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2019

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Charged my card and when i get there they say they dont have a reservation
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Carpet, wallpaper and trim are patched together like bad quilts. WiFi is spotty at best. They charge for ice machine use. I spend a lot of time in hotels in the area. Most disappointing of all of them.
Stayed 4 nights in Jul 2019

6/10 Okay

Bobbie

Liked: Room comfort
Disliked: Staff & service
It's An "Okay" Place If One Is Looking For "Cheap"
The room was decent, but unimpressive (old, relatively clean, but some stains and a little mold in the bathroom). The staff was of "imported Indian" decent, so even though they spoke "English," talking with them was difficult because they're adamant that they know English, but they don't understand AMERICAN English and the desk clerk was a bit argumentative. The A/C was OLDE and noisy, but worked fairly well. Parking was a tad problematic, but the area wasn't too noisy at night.
Stayed 1 night in Jul 2019

4/10 Poor

MikeM, Sparks

Disliked: Cleanliness, amenities, property conditions & facilities
Demanded a $100 cash deposit upon arrival. Cash only. Wouldn’t put a hold on my card. Had to go to the ATM to get cash before I could finish checking in.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
All i can say is i took pictures words cant explain how nasty this room is
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Typical dump reflective of the type of owners. This place was dirty, outdated and in need of some real maintenance.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveler

Manager requested a $100 cash deposit from me and another guest in case there was smoking in the room. She was very rude and I went down street to another motel. The guest in the lobby said he didn’t have $100 cash and he left. He had also booked on expedia.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cash deposit , no toilet paper, no rod to hang your cloth just plain bad service
Stayed 1 night in Jun 2019
Response from Customer Care service on Jul 4, 2019
Dear Guest, Thank you for taking time to write your feedback, I am so sorry to see that you did not enjoy your stay, I looked at the issues that you pointed out, and share with our staff. We always strive to continue to make our hotel the best it can be. We hope you give us another try in the future. Thank you,

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was not good. they very rude ,has no bathtubs ,blow dryer coffee maker no coffee,no iron board
Stayed 1 night in Jun 2019
Response from Sam on Jul 4, 2019
Thank you for sharing your recent experience at our hotel. We always aim to provide an enjoyable stay to our guests and it is truly disheartening to know that we did not live up to your expectations. This is definitely not the customer service we work hard to deliver our guests.Thank you again for staying with us and we hope that we can better serve you next time.