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Rating 10 - Excellent. 390 out of 834 reviews" "
10 - Excellent
390
Rating 8 - Good. 249 out of 834 reviews" "
8 - Good
249
Rating 6 - Okay. 113 out of 834 reviews" "
6 - Okay
113
Rating 4 - Poor. 52 out of 834 reviews" "
4 - Poor
52
Rating 2 - Terrible. 30 out of 834 reviews" "
2 - Terrible
30
8.6/10
Cleanliness
8.8/10
Staff & service
8.2/10
Amenities
8.2/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
10/10 Excellent
Emma
Traveled with family and small children, Traveled with family
We are so happy that you enjoyed your stay with us and hope to see you again soon!
4/10 Poor
Kent
Traveled with family
Mar 25, 2024
Hotel is run down and showing its age. Pool was freezing cold, rooms are worn , no hot water, dirty.
Kent
Stayed 2 nights in Mar 2024
Response from Laura A. on Mar 25, 2024
We are sorry to hear that we did not meet your expectations. We will discuss the issues of cold water in the pool and the room with the appropriate staff, as well as the cleanliness issue with housekeeping.
Lots fun for the kids. Took a long time to get hot water in the shower, while the sink had hot water faster than at home.
Kelly
Stayed 1 night in Mar 2024
Response from Laura A. on Mar 25, 2024
We are delighted to hear that the kids had fun during their stay! We appreciate the feedback regarding the issue with the water. We are currently working to update a few things to have it work better! Hopefully we can see you again the future.
2/10 Terrible
David
Traveled with family
Feb 26, 2024
The smell
David
Stayed 1 night in Feb 2024
Response from Laura A. on Feb 28, 2024
Thank you for your feedback regarding your stay. We are very sorry that it did not meet your expectations. We have talked directly with maintenance regarding the smell, and are working to figure out what is causing it, so that it can be fixed. We hope that you will still consider us in the future.
8/10 Good
Roshanda R
Feb 24, 2024
Roshanda R
Stayed 1 night in Feb 2024
Response from Alexis R. on Mar 20, 2024
Thank you for staying with us! If there was anything we could have done better to make your next stay a 5-out-of-5, don't hesitate to reach out to us at any time. We hope to see you again!
The pool area was great for my kiddo and was sectioned off so that he could play in the very shallow area and I didnt have to worry.
Brandi
Stayed 1 night in Feb 2024
Response from Laura A. on Feb 24, 2024
Thank you for staying with us and we are glad to hear you and your family enjoyed the pool. If there was anything we could have done to make your stay a 5 out of 5, please feel free to let us know!
Thank you for staying with us. I am sorry to see that we did not entirely meet your expectations. If there was anything we could have done to make your stay better, feel free to reach out and let us know!
Very nice hotel. My kids loved the pool area. We will definitely be coming back everytime we come to Fargo.
Lenni
Stayed 1 night in Jan 2024
Response from Laura A. on Jan 27, 2024
We are so glad that you and your family enjoyed your stay with us! Can't wait to see you again in the future!
8/10 Good
Isabel
Traveled with family and small children
Dec 28, 2023
Liked: Cleanliness, staff & service, amenities
Isabel
Stayed 1 night in Dec 2023
Response from Laura on Dec 29, 2023
Thank you for staying with us. We are sorry to see that we did not quite meet your expectations. If there was anything we could do better, please let us know.
The check in staff greeted me with a Smile and check in was fast and easy! The Dining and Bar Staff were also Friendly and Easy to talk with!Breakfast was Great!
Robert
Stayed 1 night in Dec 2023
Response from Laura A. on Jan 27, 2024
Thank you so much for the wonderful feedback and we are delighted that you enjoyed your stay! We hope to see you again soon!
10/10 Excellent
Todd
Dec 24, 2023
Todd
Stayed 1 night in Dec 2023
Response from Laura on Dec 25, 2023
We are glad to see that you enjoyed your stay with us! Thank you and hope to see you again!
10/10 Excellent
Megan
Dec 24, 2023
Megan
Stayed 1 night in Dec 2023
Response from Laura on Dec 25, 2023
Thank you for staying with us! We are glad to see that you enjoyed your stay.
We apologize that your stay did not meet your expectations. If there is anything we could have done to make your stay better, please let us know! We strive to make every guests experience the best possible experience.
We are delighted to hear that you enjoyed your stay and hope to see you again in the future!
8/10 Good
Amy
Dec 3, 2023
Liked: Cleanliness, staff & service
Amy
Stayed 1 night in Dec 2023
Response from Alexis R. on Dec 5, 2023
We're glad you enjoyed your stay with us! If there was anything we could have done better to make your next stay a 5-out-of-5, don't hesitate to reach out to us at any time. We appreciate having you as our guest!
10/10 Excellent
Jerad
Nov 30, 2023
Liked: Cleanliness
Jerad
Stayed 1 night in Nov 2023
Response from Alexis R. on Dec 5, 2023
We appreciate having you as our guest! We hope to see you again!
Very nice, clean. Reasonable good prices and very good breakfast.
Christopher
Stayed 2 nights in Nov 2023
Response from Alexis R. on Nov 30, 2023
We're glad to hear you enjoyed your stay with us! We hope to see you again!
10/10 Excellent
Mike
Nov 17, 2023
Mike
Stayed 1 night in Nov 2023
Response from Laura on Dec 11, 2023
We are delighted to see that you enjoyed your stay with us. Hopefully we can see you again in the future.
6/10 Okay
Jason
Business traveler
Nov 10, 2023
Jason
Stayed 1 night in Nov 2023
Response from Alexis R. on Nov 13, 2023
Thank you for staying with us! If there was anything we could have done better to make your next stay a 10-out-of-10, don't hesitate to reach out to us at any time. We hope to see you again!
8/10 Good
Kayla
Traveled with family
Nov 8, 2023
Liked: Cleanliness, staff & service
Kayla
Stayed 1 night in Nov 2023
Response from Laura on Nov 9, 2023
We are glad to hear you enjoyed your stay but seems there may be room for improvement. If there is anything we can do to improve it for next time, please let us know!
Great hotel! Downfall was the layout. It wasn't very convenient to an elevator. It was difficult to find our room. We enjoyed the Sports lounge, the coffee shop, the hotel shuttle and our room. Sadly we werent able to experiece the pool area or resturant.
Betsy
Stayed 1 night in Oct 2023
Response from Laura on Oct 30, 2023
We are delighted to see that you enjoyed not only your room but the amenities that we provide as well! You are correct that the layout is best put, "unique". Hopefully you can stay with us again and dine in the restaurant!
2/10 Terrible
Jason
Oct 29, 2023
Jason
Stayed 1 night in Oct 2023
Response from Laura on Oct 30, 2023
We are sorry to hear that your stay did not meet your expectations. If there are any notes you have for improvement we greatly appreciate any and all feedback.
6/10 Okay
Dawn
Traveled with family
Oct 29, 2023
Liked: Cleanliness, staff & service, amenities
It was very nice and quiet and pool was clean.
Pool was quite chilly water.
Was very disappointed that being a child oriented hotel, they did not have any dining option open for under 21 in the evening. Website we couldn't get to work to even see a menu to order something to pick up and no paper menu available at the front desk. Had to order KFC using uber eats. Our granddaughter was very disappointed.
Dawn
Stayed 1 night in Oct 2023
Response from Laura on Oct 30, 2023
We are very sorry to hear that your stay did not meet your expectations. We will get with the appropriate departments to address your concerns.Thank you.
10/10 Excellent
Julianne
Oct 28, 2023
Julianne
Stayed 1 night in Oct 2023
Response from Alexis R. on Nov 18, 2023
We're glad to see you had an excellent stay with us! We hope to see you again!
We appreciate your feedback and are sorry to hear that you found your recent stay at our hotel to be less than satisfactory. We are always looking for ways to improve & refresh, and hope you might give us another chance in the future!
10/10 Excellent
jim
Oct 20, 2023
jim
Stayed 1 night in Oct 2023
Response from Laura on Oct 21, 2023
Thank you for staying with us and we are delighted to hear that you enjoyed everything! We hope to see you again in the future!
Most unexpected experience- when it comes to hygiene- and having urine and hairs not only on the toilet seat but in the bed as well! On the way from lobby to our room there was so much garbage and the smell was so awful; like rotten eggs!
- my son has seizers and we left with him feeling very sick; my little boy said he felt “dizzy” and his “head hurt”
we believe jt was from the strong smell of chlorine. That lingered in our room.
It was so bad that both my husband and myself felt sick.
I called for a refund but apparently because I called after we left. I called Expedia and because the hotel denied my request- Expedia was not able to issue me the proper refund - I have instead taken the proper steps to report this property.
After reading many reviews, from what I have discovered it seems not only I have had an issue with the property- many others have as well! It is my hope this comes to an end! and does not continue for the sake future guests- and families.
!
Leslie
Stayed 1 night in Oct 2023
Response from Holiday Inn Team on Oct 17, 2023
Thank you for the feedback and will discuss with the proper departments.
You're petty much just paying for a nice pool. There is no continental breakfast, just a restaurant that charges $20 a person for the buffet. The Room just sub par and the bathroom door hit the toilet every time you opened it. Not horrible but definitely not worth what they charge for the stay.
Mark
Stayed 1 night in Sep 2023
Response from Alexis R. on Oct 3, 2023
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We're always open for improvements & want guests to feel their getting their money's worth when they stay with us with lots of amenities on site for the whole family, but regret we fell short in this regard for you. Our rates tend to fluctuate based on demand, but you ever find yourself in the Fargo area again, our weekday rates tend to be our most economical especially for those just looking to use the pool. We hope to see you again!
8/10 Good
Don, Maple Grove
Sep 28, 2023
Liked: Cleanliness, staff & service
Don
Stayed 1 night in Sep 2023
Response from Alexis R. on Sep 29, 2023
Thank you for taking the time to leave us a rating! If there was anything we could have done better to make your next stay a 5-out-of-5, don't hesitate to reach out to us at any time. We hope to see you again!
My wife and I stayed for a weekend. The hotel layout is very confusing. There is a lot of backtracking, going up and down stairs and elevators to get to our room. In the end we figured out if we just cut through the pool area and take the stairs we could save 10 minutes off getting from the lobby to our room. The bathroom is extremely tiny. It took nearly 10 mintues to get hot water for our shower. The water pressure was the poorest I have ever experienced in a hotel room. There are no usb ports in the guest room. Wi-Fi is spotty at best. Bed was rock hard. The food in the restaurant was good. The atmosphere in the lounge was festive and fun. The guest laundry was not operable.
Verified traveler
Stayed 1 night in Sep 2023
Response from Alexis R. on Sep 27, 2023
Thank you so much for taking the time to leave us your feedback. We're glad you enjoyed some parts of your stay, but regret that other parts were not up to the standards our guests have come to expect from us. Our maintenance team has been informed of the issues in your room so we can fix this for future visitors. Regarding the layout... the architects certain had some creative ideas when our hotel was built, but if you ever do decide to stay with us again, we're more than happy to take requests for room location based on availability. We're thankful for the opportunity to have had you as our guest!
6/10 Okay
Annette
Traveled with family
Sep 22, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Needs some updating. Restaurant was mediocre. The best part was Drew, the bartender in the lounge. He was great!
Annette
Stayed 1 night in Sep 2023
Response from Laura on Sep 23, 2023
We are sorry to hear that your stay did not live up to your expectations. We will pass along the comment regarding the restaurant to the appropriate manager and let Drew know to keep up the great work!
Room overlooked the dumpster. Garbage being picked up and banging metal bins at 6am and 640am. Bathtub clogged, toilet dirty at base outside (dried urine), .
Kristin
Stayed 1 night in Sep 2023
Response from Laura on Sep 23, 2023
We are sorry to hear that your stay did not meet your expectations. We always strive for our guests to have the best experience possible. We will make sure that our housekeepers are aware of the situation you had so that it doesn't happen in the future. Thank you for staying with us.
Was a huge place with so much to do and see. It was great and we would love to come back again.
Lauren
Stayed 1 night in Sep 2023
Response from Laura on Sep 11, 2023
Thank you so much for staying with us and we are so glad to hear that you had a wonderful time! Hopefully you can come stay with us again in the future!