Billiards

Reviews of DoubleTree by Hilton Dallas - Farmers Branch

4 out of 5
DoubleTree by Hilton Dallas - Farmers Branch
11611 Luna Rd, Farmers Branch, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 506 out of 1000 reviews" "
Rating 8 - Good. 277 out of 1000 reviews" "
Rating 6 - Okay. 111 out of 1000 reviews" "
Rating 4 - Poor. 69 out of 1000 reviews" "
Rating 2 - Terrible. 37 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ricardo Jimenez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Christipher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 2 nights in Jan 2024

6/10 Okay

Roderick, Atlanta

Business traveler, Traveled with family
Liked: Staff & service
Good stay, would not have a problem staying again. Young lady in the front was a pleasure to work with.
Stayed 2 nights in Jan 2024

8/10 Good

Eddrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Everything has been perfect.
Stayed 1 night in Jan 2024

8/10 Good

Selena L

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Alan on Jan 6, 2024
Hi Selena, thank you for staying with us. We hope to see you again soon and hope next time will be a 5 out of 5!

8/10 Good

Roger

Stayed 3 nights in Nov 2023

6/10 Okay

Bryan

Traveled with family
Liked: Cleanliness, staff & service
Great place and location but for it to be a doubletree in los colinas. The furniture needs updating in the rooms not worn out.
Stayed 1 night in Nov 2023

6/10 Okay

Dena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Rooms were nice and clean. Staff was very friendly at check in. Breakfast was terrible! There’s no signage that the breakfast buffet costs so much, or that we could order something off menu. Buffet food was tasteless and the batter for the waffles came out like grey water.
Stayed 4 nights in Nov 2023

10/10 Excellent

Dean, Port Neches

Liked: Cleanliness, staff & service, property conditions & facilities
really awesome hotel pretty property, very quiet and tranquil
Stayed 1 night in Nov 2023

10/10 Excellent

Randy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great location, friendly staff
Stayed 3 nights in Oct 2023

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

mikki

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel - friendly attentive staff
Stayed 1 night in Oct 2023

10/10 Excellent

Aniruddha

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Alan on Oct 21, 2023
Hi Crystal, thank you for staying with us and thank you for the 10! We hope you come visit us again!

10/10 Excellent

Yang

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place for stay with my dog child. We spend a weekend here and all enjoy it.
Stayed 2 nights in Oct 2023
Response from Alan on Oct 21, 2023
Hi Yang,Come stay with us anytime! Glad you enjoyed your weekend with us.

10/10 Excellent

Pedro

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Myeshia

Liked: Property conditions & facilities
Would stay again
Stayed 2 nights in Sep 2023

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Katrena

Stayed 1 night in Sep 2023

8/10 Good

Ismael

Stayed 4 nights in Sep 2023

10/10 Excellent

Thomas

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Very nice and extremely well maintained hotel. Friendly staff and great location
Stayed 2 nights in Sep 2023

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Kristy

Traveled with partner
Liked: Cleanliness, property conditions & facilities
everything was like excepted, honest review I loved how the area was safe and we knew our belongings were all safe. Hotel was clean, area was clean, seemed very much fun. Now other than that.. we had to pay a $50 fee for early check in, when we called twice in advance to know if it was going to be an extra pay to check in about 3/4 hrs ahead since we were road-tripping and if we had to pay we would just wait til the 10am check in time. They didn’t specify that it would be a charge, the lady I spoke to said we didn’t have to cover the charge because it’s technically “the same day check in” as long as we got there after the 4am overpass, so we left early from our place to get there ahead of our original time, called to double check the day of as well, and again the guy said it was okay. So we left leaving hopeful that we would check in and just sleep since it was an over night drive. Once we got there the lady was super rude and didn’t seem like she wanted to be there at all so already we were having eh issues about being there. We checked in and the lady said we had to pay the fee if we wanted our room at 6am..remind you we were up since 6am the other day so we were exhausted. We tried to tell her we called but she interrupted and said no you still have to pay with so much attitude. So we just paid because we were tired and just wanted to be in our room. Knowing we couldn’t check in we would’ve left later.
Stayed 3 nights in Aug 2023

2/10 Terrible

Tori

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dog poop in room
Front desk staff very unfriendly, no people skills, dog cramp in three different spots in room, no help from front desk when bought to their attention, just nasty
Stayed 1 night in Aug 2023

10/10 Excellent

Hanna

Business traveler, Traveled with family
Liked: Amenities
Clean . Kind staff
Stayed 2 nights in Aug 2023

10/10 Excellent

Tito

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my wife from Chicago,Illinois we loved are room was very clean and comfortable we enjoyed are selfs we come for prayer & worship conference so amazing right by the room is a gas station and restaurants are minutes away
Stayed 2 nights in Aug 2023

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
The property was in a quiet area that was just a Lyft away from the Galleria Mall and a number of restaurants. The room was very comfortable. The staff were all courteous and went the extra mile to make our stay comfortable!
Stayed 3 nights in Aug 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Traveled with partner
Liked: Amenities
Loved the front desk so friendly and loved the room so comfortable
Stayed 1 night in Jul 2023
Response from Alan on Aug 15, 2023
Thank you Robert for the kind words! We love our front desk as well. We hope to see you in the not so distant future!

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Nice but overpriced
The hotel was clean, nicely decorated and beds were comfy. The location was scenic and convenient. For the price, I felt it was lacking a few basic amenities and had a poorly designed floor plan. Breakfast was not included, no vent in the bathroom, the closet and bathroom were across from each other creating a narrow “hall”which made the room feel smaller, the a/c was glitchy. Overall, it was a nice place but a bit overpriced for what it was.
Stayed 2 nights in Jun 2023

6/10 Okay

D`Asia

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023

10/10 Excellent

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel!
Stayed 1 night in Jun 2023
Response from Alan on Jun 24, 2023
Hi Ashley! Thank you for staying with us and for the nice words. We are glad you enjoyed your stay. Hopefully we'll get to see you again in the not so distant future!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Jun 2023
Response from Alan on Jun 18, 2023
Thank you Chris for staying with us. We are glad you found the hotel quiet to your liking. Hope to see you again in the not so distant future!

10/10 Excellent

Lee

Stayed 1 night in Jun 2023

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in May 2023
Response from Alan on Jun 12, 2023
Thank you Richard for staying with us! Please think of us next time you're in the area!

10/10 Excellent

amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and well managed but the breakfast was cold.
Stayed 2 nights in May 2023
Response from Alan on Jun 5, 2023
Hi Amanda, thank you for your feedback. We are so sorry the breakfast was cold. That is definitely not our standard. I will share this with our F&B team to ensure this doesn't happen again. Thanks again for staying with us.

8/10 Good

Aaniyah

Traveled with family
Liked: Staff & service, property conditions & facilities
our bathroom shower had the worst smell . like the tile hadn’t been cleaned . gave off mildew smell
Stayed 3 nights in May 2023
Response from Alan on Jun 2, 2023
Thank you for your feedback. It is disappointing to read you did not have a perfect stay. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Victor

Stayed 2 nights in May 2023

10/10 Excellent

Kevin

Stayed 1 night in May 2023

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Alan on Jun 2, 2023
Thank you Mark for the 10 out of 10! Sounds like we made your stay worthwhile! We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Alan on Jun 2, 2023
Thank you Briana for your feedback! We look forward to welcoming you back to our hotel in the not too distant future!

4/10 Poor

Thomas, Tampa

Traveled with family
Disliked: Cleanliness
Stayed 3 nights in May 2023
Response from Alan on Jun 3, 2023
Hi Thomas. We are sorry to hear we did not meet your expectations. We will use this opportunity to improve our guest experience moving forward.

4/10 Poor

Brian

Business traveler
Disliked: Cleanliness, staff & service
Everything is outdated.
Stayed 1 night in May 2023
Response from Alan on Jun 3, 2023
Hi Brian, thank you for your feedback. We are sorry to hear we did not meet your expectations. Hope you can give us a try again.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight accommodation
Stayed 1 night in Apr 2023
Response from Alan on Jun 3, 2023
Thank you Christina for the feedback. We love to read that we were great! Hope to see you again soon!

6/10 Okay

Maksim, Lakeland

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
All good. Two things didn’t work- safe malfunctioning and wouldn’t close with code put in. Secondly, the fridge has a button to be turned on only for two hours. So my food that I left there overnight had to thrown away in the morning. Kinda useless fridge if works only for two hours
Stayed 2 nights in Apr 2023
Response from Alan on Jun 3, 2023
Hi Maksim, thank you for your feedback. It's disappointing to hear you had a few challenges during your stay. Know that we take all feedback seriously as we strive to improve our guest experience.

10/10 Excellent

Chad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Alan on Jun 3, 2023
Hi Chad! Thank you for staying with us. We are glad you enjoyed your stay.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean and quiet. Plenty of parking.
Stayed 2 nights in Apr 2023
Response from Alan on Jun 3, 2023
Thank you Steven for your feedback! Glad you found the hotel to your liking. Think of us next time you're in the area.

10/10 Excellent

Alena

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Alan on Jun 3, 2023
Thank you Alena for choosing the Doubletree by Hilton Dallas Farmers Branch! We hope to see you again soon.

8/10 Good

Dayna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here many times over the last three years and like this hotel overall. The only negative thing is the pillows they use on their beds. They are so small and uncomfortable it’s hard to get a really good night sleep.
Stayed 3 nights in Apr 2023
Response from Alan on Jun 2, 2023
Thank you Dayna for your feedback! We are upgrading our pillows currently so hopefully you'll be able to experience that next time you're in town. We look forward to welcoming you back to our hotel in the not too distant future!