Ratings based on 1,075 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Adequate Hotel, Above Average Staff

Posted Apr 7, 2014
Pros: Very nice workout facility.
This is an adequate hotel, that is starting to show its age a bit. Not particularly close to anything, but was relatively convenient for a conference in Las Colinas, a quick visit to family in Keller, and some wandering in and around downtown. Hotel staff were exceedingly friendly. Room was a bit run-down and not pristinely clean. The Omni Las Colinas (fully-booked by the time I attempted to make my reservation), where I attended a conference during my stay, seemed like a better choice based on the facilities and services.
3 out of 5
Recommended
for Everyone
by HK from Houston, TX

The hotel was nice.

Posted Mar 20, 2014
Pros: Nice and clean
Cons: PILLOWS! Need either more on the bed or ones that don't go flat. Down is really nice but ...
Location: Next exit has lots of Restaurants etc. and the map they gave to those was great! Somebody spent a great deal of time on that map.
Waited and waited for Bell hop but once we unloaded our car and got the cart one appeared. He was nice and gave us some waters.
5 out of 5
Recommended
for Everyone
by susie tx

Very nice place to stay very quite

Posted Mar 14, 2014
The guest services where excellent they has great customer service
5 out of 5
Recommended
for Everyone
by Beth

Excellent stay, would definitely recommend

Posted Feb 13, 2014
One of my requirements was an indoor spa because of my muscle spasms after traveling. Very few hotels in my price range offered that amenity. I was very pleased with my experience at this hotel. It was clean, the bed was comfortable, the spa room although small met my needs. I'm a photographer so they put me in a room at the end of the hall where the view of the water outside was just beautiful the next morning. I would definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel and excellent food and service.

Posted Feb 11, 2014
Everything was excellent except that I specifically asked Expedia several times before reserving if Omni had a free shuttle to airport and was reassured with a yes and that was not the case and cost me $40 each way!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and very decent stay

Posted Feb 10, 2014
Great location and very friendly staff. Good Ambiance.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Feb 3, 2014
Super hotel if you don't want a downtown location. It was my birthday and the hotel delivered a cake to my room. Kimberley on concierge was excellent! I travel the world with business and would highly recommend!
3 out of 5
by Kim from wichita falls, TX

Nice but have stayed at better

Posted Feb 2, 2014
The hotel itself is pretty and clean. Have stayed at other hotels right in downtown dallas for same price. That hotel offered a Free full breakfast buffet and a free cocktail hour. Omni had no perks for guests. Perks plus location for same price means a stay downtown next time
3 out of 5
by A verified traveler

Posted Jan 28, 2014
Cons: Sanitary of the rooms and training of the staff.
I come to the Omni hotel about once every month and usually the visit is great and there are no issues, however, this recent visit was very dissapointing. First, the staff was very disappointing and did not make me feel like a comfrontable guest. One of the front desk workers was cold to me and didn't show a welcoming vibe. Second, the sanitary of the room was horrible. The morning of my departure, I found a cockroach on the tv stand. This was a very shocking find and I was mortified that I would ever find an insect in the hotel room. I even took photos of the insect.This was an issue that had never happened to me, but now that it has I will be very cautious of my surroundings at Omni from now on. Although after informing the front desk, a kinder staff member gave me a free breakfast ticket.
5 out of 5
Recommended
for Everyone
by T from San Antonio, TX

Very Pleasant Stay

Posted Jan 27, 2014
Although it was a little far from Market, the drive was not so bad. About 15 min. The Hotel Staff was courteous and friendly. The Concierges drove us to dinner in the shuttle and picked us up. The Rooms were clean and very spacious. I would definitely recommend this hotel to anyone.