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Reviews of Renaissance Dallas North Hotel

3.5 out of 5
Renaissance Dallas North Hotel
1590 Lyndon B Johnson Fwy, Farmers Branch, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 507 out of 1000 reviews" "
Rating 8 - Good. 225 out of 1000 reviews" "
Rating 6 - Okay. 102 out of 1000 reviews" "
Rating 4 - Poor. 81 out of 1000 reviews" "
Rating 2 - Terrible. 85 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Janice

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We paid for an Executive Room and were given the tiniest room they had. Expedia and the hotel would not give us any kind of credit. Very unfair and disappointing because it was a mother/daughter day out and they were expecting to have an area for playing games and spreading out a little.
Stayed 1 night in Apr 2024

10/10 Excellent

Shasta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. Bed was comfortable and clean. Only downside was the hallways were freezing but the room wasn’t so it didn’t really bother me much.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff I interacted with were so helpful and willing to accomodate. Check-in and check-out was a breeze. Definitely plan on staying there again.
Stayed 2 nights in Apr 2024

6/10 Okay

Tanesa, PFLUGERVILLE

Traveled with partner
Did not have the best experience with the bartender/breakfast personnel. The ladies cooking were great, but, but the gentleman was rude, and not helpful at all with locating things needed to eat. The check-out staff was rude, and not professional. The check-in staff Olivia, was great!
Stayed 2 nights in Apr 2024

6/10 Okay

Susanna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property had a lot of parking space. I did not like how I had to flush the toilet 2x each use, maybe it needed more water pressure. I also did not like how the hotel room did not get as cold as I would’ve liked. It seemed like only the fan was working.
Stayed 1 night in Apr 2024

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
No microwave and windows should be cleaned for a good view
Stayed 1 night in Apr 2024

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Apr 2024

6/10 Okay

Erin

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

8/10 Good

Wilson

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and great staff. Had a wonderful experience visiting and viewing the Solar Eclipse.
Stayed 2 nights in Apr 2024

6/10 Okay

Alicia

Liked: Cleanliness
This will be a good hotel once it is renovated and staffed properly.
Stayed 3 nights in Apr 2024

10/10 Excellent

Rosalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jan 2024
Response from front desk on Apr 5, 2024
Thank you for your feedback!

2/10 Terrible

La'Quey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor, no towels, dirty room had to change rooms….. stiff hot dog buns in the cabin
Stayed 1 night in Feb 2024
Response from front desk on Apr 5, 2024
Thank you for your feedback!

10/10 Excellent

JaJuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from front desk on Apr 5, 2024
Thank you for your feedback!

10/10 Excellent

Jazmin

Stayed 4 nights in Feb 2024
Response from front desk on Apr 5, 2024
Thank you for your feedback!

10/10 Excellent

Carrie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Room amenities were on point and very clean and updated
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 28, 2024
Thank you for your feedback! We appreciate you staying with us. Hope to see you soon.

4/10 Poor

Melisa

Business traveler
Disliked: Staff & service, property conditions & facilities
There was little to no hot water for washing hands/face and shower. When mentioned this during check out, the person at the front desk offered a free coffee. Secondly, the TV would turn off or go blank during the course of a show. I am assuming the TV was motion censored but it would have been nice to be warned about it and provided instructions on how to turn off this feature.
Stayed 1 night in Mar 2024
Response from front desk on Apr 5, 2024
Thank you for your feedback! We apologize for the less than Renaissance experience you received during your stay.

8/10 Good

Yuri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very clean and quiet overall a very pleasant stay would definitely come back and recommend.
Stayed 2 nights in Mar 2024
Response from front desk on Apr 5, 2024
Thank you for your feedback!

8/10 Good

Meghan

Business traveler
Liked: Cleanliness, staff & service, amenities
This property is dated (the baseboards are coming away from the walls in several areas) but the overall cleaniness & attention to detail is outstanding. The TWO things keeping this from being a glowing review were the breakfast buffet (underwhelming, unseasoned, cold, & overpriced) and the bar - a moscow mule is supposed to be made w/ ginger beer not ginger ale. If the bartender didn't have ginger beer, he should have asked before substituting for ginger ale. Also, teach your bartenders how to make a sazerac!
Stayed 3 nights in Mar 2024

4/10 Poor

Jana

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property and rooms need updating.
Stayed 3 nights in Mar 2024
Response from front desk on Apr 5, 2024
Thank you for your feedback!

8/10 Good

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice, room was nice.
Stayed 1 night in Mar 2024
Response from front desk on Apr 5, 2024
Thank you for your feedback!

10/10 Excellent

Annette

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from front desk on Apr 5, 2024
Thank you for your feedback!

6/10 Okay

Katrina

Stayed 3 nights in Feb 2024
Response from front desk on Apr 5, 2024
Thank you for your feedback!

10/10 Excellent

Jontai

Liked: Cleanliness, staff & service, property conditions & facilities
We only did a one night stay and the staff from check-in to check-out were very friendly. I love to have a long stay and would stay again.
Stayed 1 night in Mar 2024
Response from front desk on Apr 5, 2024
Thank you for your feedback! We look forward to seeing you again.

8/10 Good

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good restaurants. But hotel needs repairs/updating--but if the room is cheap enough, it can be a good bargain--especially if you want in-hotel dining options. Restaurants aren't cheap, but have some reasonably priced options.
Stayed 3 nights in Feb 2024
Response from front desk on Apr 5, 2024
Thank you for your feedback! We are working on a better experience for our guests.

8/10 Good

Sylvia-, Los Angeles

Traveled with family
Liked: Cleanliness, staff & service
Hotel is in a good location. The bar is nice, perfect for the end of day cocktail. rooms are quiet, the staff kept our room nice and tidy.
Stayed 3 nights in Feb 2024
Response from Front Desk on Mar 4, 2024
Thank you for Staying with us! We appreciate your feedback!

10/10 Excellent

Rogelio, Denton

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 8 nights in Feb 2024
Response from front desk on Apr 5, 2024
Thank you for your feedback!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Manager was awsome
Stayed 2 nights in Feb 2024
Response from Front Desk on Mar 1, 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!!
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 29, 2024
Thank you for your feedback. Thank you for staying with us.

10/10 Excellent

Dorothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to correct any concerns I had.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 29, 2024
Thank you for your feedback! We appreciate you staying with us.

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was so nice and clean. The rooms smelled nice and clean as well. I was super satisfied with my stay!
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 26, 2024
Thank you for staying with us! We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Gayane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Eunice P on Feb 19, 2024
Thank you for choosing Renaissance Dallas North for your recent stay in Dallas and for providing feedback about your visit. We are committed to providing exceptional customer service and pride ourselves in ensuring that all our guests are satisfied and that these needs were met.Thank you for your feedback and we looking forward to welcoming you back again very soon.

10/10 Excellent

Robert Vickers McDonald

Liked: Property conditions & facilities
Staying here was a peaceful experience. As soon as I got to my room, it was eyes closed.
Stayed 1 night in Feb 2024
Response from Eunice P on Feb 19, 2024
Dear Robert,We are excited to hear you enjoyed your stay with us. If you are back in the area please do not hesitate to reach out to us, we would be happy to host your stay once again.

10/10 Excellent

Julian

Stayed 1 night in Feb 2024
Response from front desk on Apr 5, 2024
Thank you for your feedback!

8/10 Good

Lisa, Lowell

Traveled with partner
Liked: Staff & service, amenities
Nicer than I thought for the price, $97 for a Friday night. Lobby is large with ample seating area. Looks like there were a couple of weddings or events happening the while we were there, yet the property was still quiet. Wasn’t sure if they offered valet, but they didn’t while we were there. You’re allowed to park in the marked “valet” spots if valet service is not offered. Otherwise there is plenty of parking in the garage next door.
Stayed 1 night in Feb 2024
Response from Eunice P. on Feb 15, 2024
Thank you for taking the time to review our hotel, we are committed to providing exceptional customer service and pride ourselves in ensuring that all our guests are satisfied and that these needs were met.Thank you for your feedback and we looking forward to welcoming you back again very soon. Thank you.

10/10 Excellent

Vivian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly, informative employees
Stayed 1 night in Feb 2024
Response from Eunice P. on Feb 15, 2024
Thank you for choosing Renaissance Dallas North for your recent stay in Dallas and for providing feedback about your visit. We are committed to providing exceptional customer service and pride ourselves in ensuring that all our guests are satisfied and that these needs were met.Thank you for your feedback and we looking forward to welcoming you back again very soon.

4/10 Poor

Danny

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Expedis’s rating for this property is inaccurate. It is very run down. dirty, old furniture, needs paint, new wallpaper, clogged drain, etc. This hotel is in need of a full restoration.
Stayed 1 night in Feb 2024
Response from Eunice P. on Feb 15, 2024
Thank you for choosing Renaissance Dallas North Hotel for your recent stay in Dallas. At Renaissance Dallas North, we are committed to providing exceptional customer service and pride ourselves in ensuring that all our guests are satisfied and that these needs were met.We always try to stay in tune with our guests, and to that end, I was made aware of the inconvenience you experienced with properties age, and for it being not what you expected. I sincerely apologize for this, and how frustrating you must have felt. We are still working to get all areas of the hotel properly staffed while preparing for a full renovation scheduled to take place early next year.

8/10 Good

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from Eunice P. on Feb 15, 2024
Thank you for choosing Renaissance Dallas North for your recent stay in Dallas and for providing feedback about your visit. We are committed to providing exceptional customer service and pride ourselves in ensuring that all our guests are satisfied and that these needs were met.Thank you for your feedback and we looking forward to welcoming you back again very soon.

10/10 Excellent

ALYSSA

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Eunice P. on Feb 15, 2024
Thank you for choosing Renaissance Dallas North for your recent stay in Dallas and for providing feedback about your visit. We are committed to providing exceptional customer service and pride ourselves in ensuring that all our guests are satisfied and that these needs were met.Thank you for your feedback and we looking forward to welcoming you back again very soon

2/10 Terrible

Iesha

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Feb 2024
Response from Eunice P. on Feb 9, 2024
Dear Lesha,Thank you for taking the time to rate our hotel, we hope you will reconsider and visit with us again as we would like you to experience the revitalizing and intuitive hospitality for which we are known.

8/10 Good

Kevin

Response from Eunice P. on Feb 9, 2024
Dear Kevin,Thank you for choosing Renaissance Dallas North Hotel. We are happy to know that you had a good overall experience. It was a pleasure serving you, and we hope to see you again soon!

8/10 Good

Anahi

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Eunice P. on Feb 9, 2024
Dear Anahi,We truly appreciate you taking the time to share your rating with us, , and it is a pleasure to know that you enjoyed the majority of your stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the views from the room. Staff was great. They were very polite and helpful.
Stayed 1 night in Feb 2024
Response from Eunice P. on Feb 9, 2024
Dear John,•Thank you for being our guest at The Renaissance Dallas North. We are pleased that we could provide you with an enriching and pleasant stay. We appreciate your generous comments regarding our attentive service, convenient location and spacious accommodations. It is our hope that you will choose us every time your travels bring you to our area. Thanks again!

10/10 Excellent

DAudrek

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very spacious. The hotel was located in a great spot not too far from downtown or the airport. Will definitely be back!
Stayed 2 nights in Feb 2024
Response from Eunice P. on Feb 9, 2024
Dear DAudrek,•Thank you for being our guest at The Renaissance Dallas North. We are pleased that we could provide you with an enriching and pleasant stay. We appreciate your generous comments regarding our attentive service, convenient location and spacious accommodations. It is our hope that you will choose us every time your travels bring you to our area. Thanks again!

4/10 Poor

Brittian

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Our first room air conditioner did not work. It was hot and humid. Tried calling front desk several times and was always busy. Like they kept it off the hook for hours. Asked to be changed to a different room… air conditioner did not work in that room either. Again called front desk busy all night. Had to go down to speak to someone and they said they did not have an engineer on site. So we slept miserably in a hot n muggy room. I say slept. Really just tossed and turned uncomfortably.
Stayed 1 night in Feb 2024
Response from Eunice P. on Feb 9, 2024
Dear Brittian,•Thank you for choosing our hotel and for your comments. We sincerely apologize that you had difficulties during your stay. Everything we do is designed to provide a revitalizing experience, and we regret letting you down. We have shared your comments with our associates, and we will take the appropriate action to prevent these issues from happening again. We hope to have another occasion to exceed your expectations on your next visit to the area

2/10 Terrible

KyLynn, Grand Blanc

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Eunice P on Feb 15, 2024
Thank you for choosing Renaissance Dallas North for your recent stay in Dallas and for providing feedback about your visit. We are committed to providing exceptional customer service and pride ourselves in ensuring that all our guests are satisfied and that these needs were met.Thank you for your feedback and we looking forward to welcoming you back again very soon.

8/10 Good

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
location
Stayed 1 night in Jan 2024
Response from Eunice P on Feb 15, 2024
Thank you for choosing Renaissance Dallas North for your recent stay in Dallas and for providing feedback about your visit. We are committed to providing exceptional customer service and pride ourselves in ensuring that all our guests are satisfied and that these needs were met.Thank you for your feedback and we looking forward to welcoming you back again very soon.

6/10 Okay

CHAD

Response from Eunice P on Feb 15, 2024
Thank you for choosing Renaissance Dallas North for your recent stay in Dallas and for providing feedback about your visit. We are committed to providing exceptional customer service and pride ourselves in ensuring that all our guests are satisfied and that these needs were met.Thank you for your feedback and we looking forward to welcoming you back again very soon

6/10 Okay

Lena

Traveled with group
Disliked: Staff & service
The hotel is dated and needs some renovations. For instance the wallpaper in the bathroom was separating from the wall and the knob in the tub (stopper) was rusted! The service in the restaurant was horrible! Served cold oatmeal and runny eggs…yuck!
Stayed 2 nights in Jan 2024
Response from Natalia Ramensky Assistant Front Desk Manager on Jan 20, 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. Your feedback is very important to us and we will discuss your concerns with our leadership team. We hope to have another chance to provide you a much better experience the next time you come to Dallas. We are expecting renovation this year.Once again, thank you for your time and feedback, wishing you a great day.Best Regards,

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Eunice P on Jan 17, 2024
Dear Araceli,Thank you for choosing Renaissance Dallas North for your recent stay in Dallas and for providing feedback about your visit. We are committed to providing exceptional customer service and pride ourselves in ensuring that all our guests are satisfied and that these needs were met.Thank you for your feedback and we looking forward to welcoming you back again very soon.