Room, 1 Queen Bed, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace

Reviews of Travelodge by Wyndham Farmington Hwy 64

2 out of 5
Travelodge by Wyndham Farmington Hwy 64
2530 Bloomfield Hwy, Farmington, NM

Reviews

5.6
Rating 10 - Excellent. 47 out of 234 reviews" "
Rating 8 - Good. 38 out of 234 reviews" "
Rating 6 - Okay. 27 out of 234 reviews" "
Rating 4 - Poor. 44 out of 234 reviews" "
Rating 2 - Terrible. 78 out of 234 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Wendy

Stayed 1 night in Dec 2023
Response from Manager on Jan 3, 2024
Hello Wendy, We apologize for any inconvenience you may have experienced during your stay with us. We value all feedback and would appreciate it if you could reach out to us directly to share any specific concerns or issues you had, so we can address them accordingly.

2/10 Terrible

Ian

Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Ian,We're sorry to hear that your experience at our hotel did not meet your expectations. We would appreciate it if you could reach out to us directly so we can address any concerns you may have had during your stay. We value our guests' feedback and strive to provide the best possible experience.

2/10 Terrible

Jenna

Stayed 1 night in Dec 2023
Response from Manager on Jan 18, 2024
Hello Jenna, We're sorry to hear that your experience wasn't up to our usual standards. We would appreciate it if you could reach out to us directly at our hotel so that we can address any specific issues you may have encountered. Our team is always here to assist and ensure our guests' satisfaction.

4/10 Poor

Harry

Disliked: Cleanliness, amenities, property conditions & facilities
No hot water... tv didnt work..
Stayed 1 night in Dec 2023
Response from Manager on Dec 25, 2023
Hello Harry, We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will make sure to address these issues with the relevant departments. Thank you for bringing this to our attention.

4/10 Poor

Lawrence

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Do not stay here unless it’s a last resort cheaper
Peeling paint, no hot water, no cups to drink the provided coffee. No cream or sugar
Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Hello Lawrence, Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay. Our maintenance team will promptly address the issue of peeling paint and ensure that hot water is readily available. We appreciate your feedback regarding the lack of cups, cream, and sugar, and will review our inventory to ensure all amenities are fully stocked for future guests. Please feel free to contact our management team directly to discuss any further assistance.

4/10 Poor

susan

Business traveler
Liked: Cleanliness, staff & service
The 2 nights I stayed at the travel lodge it did not have hot water. I could not take a shower. The first day I informed the front desk and the maintenance man said he would look at it. Staff never got back with me and still no hot water to shower in.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 25, 2023
Hello susan, Thank you for bringing this matter to our attention. We apologize for any inconvenience caused during your stay. We understand the importance of hot water for our guests and will address this issue immediately. We strive to provide a comfortable stay for all guests and appreciate your feedback.

4/10 Poor

Jared

There wasnt any hot water.
Stayed 1 night in Nov 2023
Response from Manager on Nov 25, 2023
Hello Jared, Thank you for bringing this matter to our attention. We apologize for any inconvenience you may have experienced during your stay. It's unfortunate that you didn't have hot water, and we understand how important this is for a comfortable stay. We appreciate your feedback and will take it into consideration to improve our services.

4/10 Poor

Duane

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
A very disappointing stay.
The first room we had looked like it had been cleaned upon entering it, but then we discovered that there was a poop slide in the toilet, the sink was dirty, the floor needed to be cleaned, and the bed contained human hairs and debris in it. The girl at the front desk did put us in a different room, but of course we had to repack the car and drive to a different parking lot. That room was cleaner, but the floor also needed to be swept, and there was a long black hair stuck to the sheet. The sheet appeared to be clean, but the hair had somehow been partially woven into the fabric, presumably from laundering. It was also a rather rough sheet, so not particularly comfortable. Overall, the housekeeping staff do their jobs very poorly. In addition, they charge $50 up front and then refund it if you haven't stolen or damaged anything, but it can take several day for the refund to appear in your account. Most places we're familiar with will just add charges to the credit card for that sort of thing if necessary, not charge it upon arrival or check-in.
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Duane, Thank you for sharing your experience at our hotel. We apologize for any inconvenience you encountered with the cleanliness of your initial room and for the hassle of moving to a different room. Please be assured that we'll address your concerns with our housekeeping team. Regarding the upfront deposit, this is a common procedure to ensure the security of our guests' stay. We understand that the refund process can be inconvenient and we apologize for any delay experienced. We appreciate your feedback as it helps us improve our services.

2/10 Terrible

JaiLei

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the price for 2nights but that price came with having no hot water and no cable TV .. the cable was broken so we couldn't watch tv on top of having no hot water. They couldn't refund or comp our room for our inconvenience. Would not recommend this place they need it demolished
Stayed 2 nights in Nov 2023
Response from Manager on Nov 14, 2023
Hello JaiLei, Thank you for sharing your feedback regarding your recent stay. We apologize for the inconvenience you experienced with the hot water and cable TV. We regret to learn of your dissatisfaction with our inability to refund or comp your room. We appreciate your input and will take your comments into consideration for improving our services.

6/10 Okay

Rozella

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms were very clean and the beds were very comfortable. We were assigned to room #192 and there was no hot water and the television remote didn't work. Then we were assigned to room #127. Again, there was no hot water, no television remote and no garbage can. Then the night clerk check room #112 to see if it had hot water, but there was none, and the light in the bathroom didn't work. We were next assigned room #103. Still there was no hot water, but we stayed there anyway. The television had a remote that worked but there was a lot of static on the TV so the channels we could watch were very limited. However, the staff was very helpful in trying to find a us a room with hot water. Except for water problem and the outside appearance of the motel, every thing was great. I would probably stay there again if they can fix the water problem and the TV remote issues. Also, please make sure there are garbage cans in all the rooms.
Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Hello Rozella,Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you encountered during your stay, and we appreciate your kind words about the cleanliness and comfort of our rooms. Our team is actively working to address the hot water and TV remote issues to ensure a seamless stay for our guests. Additionally, we have taken note of your feedback regarding the lack of a garbage can and will make sure to rectify this. We value your feedback and hope to have the opportunity to welcome you back and provide you with an improved experience in the future.

2/10 Terrible

Delilah

Liked: Staff & service
Disliked: Property conditions & facilities
No hot water sign on the lobby door
Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Hello Delilah,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the absence of a hot water sign. Your comment has been passed on to our team for further review and improvement. We appreciate your understanding and hope to have the opportunity to serve you again in the future.

2/10 Terrible

Emiliano

Stayed 1 night in Nov 2023
Response from Customer Service on Nov 9, 2023
Hi, Emiliano. We appreciate you leaving us a review. Would you please tell us more about your stay?

4/10 Poor

Matthew

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Manager on Nov 9, 2023
Hello Matthew,Thank you for sharing your feedback with us. We appreciate you taking the time to review your recent stay, and we apologize if your experience did not meet your expectations. We encourage you to reach out to our management team directly to discuss your concerns. We value your input and hope to have the opportunity to welcome you back in the future.

4/10 Poor

Nathaniel

Liked: Staff & service
Disliked: Property conditions & facilities
Last Resort.
I was given a room at 1st and noticed 1-had no hot water, 2-was not clean. I went to the front deak, and Shay helped me switch to another room, to which I couldn't even access because of the defective key. I had gone to the front office for the 3rd time and changed again to another room. This time the key again was defective and Shay had to open it manually. It was mediocre clean, but without TP and hot water yet again. At this point, I was tired to even complain or demand a refund. I had to check out unbathed and without complimentary coffee as the coffee maker was missing a coffee filter piece. Sometimes life isn't fair, and the stay here is one of those moments. If it wasn't for the exceptional service from Shay I would have left.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 6, 2023
Hi, Nathaniel. We deeply regret the series of inconveniences you encountered during your stay. Your experience was far from our usual standards, and we sincerely apologize for the issues. It's great to hear that Shay was able to assist you effectively, and we will commend her for her exceptional service. Please be assured that we will investigate these issues thoroughly to prevent any future occurrences. Thank you again and we are truly sorry.

4/10 Poor

William, Red Boiling Springs

Traveled with family
Liked: Staff & service, amenities
Floors where very dirty, no hot water on day 2.
Stayed 1 night in Nov 2023
Response from Manager on Nov 7, 2023
Hello William, Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. Our housekeeping team has been notified regarding the cleanliness issue, and we have taken immediate steps to rectify it. Regarding the hot water issue, please understand that unforeseen maintenance work can occur at times. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Cecelia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Request laundry room for guests,
Stayed 1 night in Oct 2023
Response from Manager on Nov 3, 2023
Hello Cecelia,Thank you for your feedback about our hotel. We appreciate your suggestion for a laundry room for guests. We value guest input and will forward your suggestion to our management team for consideration. We apologize for any inconvenience this may have caused during your stay. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Oct 30, 2023
Dear Guest,Thank you for your feedback. We apologize for any inconvenience you may have experienced during your stay. We appreciate your input and will use it to improve our services. We hope you will consider staying with us again in the future.

6/10 Okay

John

Stayed 2 nights in Oct 2023
Response from Manager on Nov 16, 2023
Hello John,I'm sorry to hear that you had a less-than-satisfactory experience during your stay. We value all feedback and would appreciate more details about your specific concerns. Please reach out to our management directly to discuss further.

2/10 Terrible

Sharon

Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Hello Sharon, We apologize for any inconvenience you may have experienced during your stay. Please provide more details so we can assist you further.

4/10 Poor

Merrill, Edmond

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room odor, not well kept, dark signage, hard to find
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
Hello Merrill,We apologize for the inconvenience caused by the room odor and lack of maintenance. We will address these issues immediately. Thank you for bringing them to our attention.

2/10 Terrible

Marco

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad
Response from Manager on Nov 1, 2023
Hello Marco, We're sorry to hear that you had a negative experience during your stay. We value your feedback and would appreciate more details regarding the specific issues you encountered. Please contact our management team directly so they can address your concerns and find a suitable resolution.

2/10 Terrible

Stacie

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Got to hotel at 10 PM, took us over 30 mins to find even pulling thru their parking lot. The signs on both sides were torn and hanging down. Signs make it appear to be the old Rimrock, extended stay hotel, and never seen any sign saying travellodge on the property. Feel free to look that place up, wow Wyndham!! Rude receptionist was short with us and seemed ready to get off. He was not helpful at all and made our horrible situation worse by not offering any advice, even when asked, about this situation or local shelters. We were told they were having computer issues and could not check us in whatsoever. Not even with the little cash we did have and offering to pay a second time for the night. We continuously checked on their computers until front desk closed up at 11. Never heard from management about anything whatsoever, not even the next day. Apparently, management or something checked us in and sent us this survey asking how our stay was. That night we were told we could get a refund thru Expedia in 7-10 business days. Very limited on funds and chose to reserve at this hotel because it was a Wyndham property. They were not professional in the slightest bit and we pray this doesn’t happen to anyone else there, specially some family that is more vulnerable than we are. Sad we didn’t even safe enough there to even take a nap in the parking lot. I also pray that we can get our money back since we were falsely checked in by a computer or a person who was not even there working.
Stayed 1 night in Oct 2023
Response from Manager on Oct 20, 2023
Hello Stacie ,We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

4/10 Poor

Douglas

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Short review - I would not stay here again. The place was weird. The floor was quite dirty, there was no shower curtain, the beds were made with the top sheet over the blanket, and the sheet had burn marks. I had to re-make the bed, and found that the blanket was not clean, so slept without that. My wife didn't trust the place, and slept in her clothes. The hotel had no sign, had to go in and ask if it was the travel lodge. We were told this was the last room, so we had no choice for the night but to stay, but I would not do it again.
Response from Manager on Oct 20, 2023
Hello Douglas, We apologize for the inconveniences you experienced during your stay. Please be assured that we take cleanliness and maintenance seriously. We appreciate your feedback and will address these concerns with our team to ensure a better experience for our future guests. We hope you will

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Farmington
It was comfortable. They're in the process of updating so 1/2 the room was nicely redone and the other half needs to be. But everything worked and the people were nice.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 19, 2023
Dear Guest,Thank you for your feedback. We appreciate your kind words about our friendly staff and functioning amenities. Our team is continuously working on updating all the rooms for a better guest experience. We hope to welcome you back soon.

2/10 Terrible

Pamela

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If there were a way to give negative numbers, I would have. No signage, VERY difficult to find. Even people we stopped to ask directions of, suggested we NOT stay there. Building VERY old and in bad condition. Water leak below flooring at bathroom entrance, bare bulbs , Broken window in bathroom, loud fan, traffic noise, uncomfortable bed, etc. Please take this off the Wyndham family, or invest and fix it up.
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello Pamela ,Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Abhijeet

Disliked: Cleanliness, amenities, property conditions & facilities
Property has not been maintained. Travelodge recently purchased this motel and the signboards all show the previous name (Rimrock Inn) ! Doors don’t close shut and you can see clear daylight through them (and wind and insects getting inside) ! The bathrooms need urgent maintenance.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 18, 2023
Hello Abhijeet ,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
No sign out front. Front desk person said the sign blew down. Coffee but no coffee cups. Tv control did not work. Staff was rude. Other than that it was a great experience.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 16, 2023
Hi, John. We're truly sorry for the inconvenience you faced. Your feedback matters, and we'll work on improving all of the issues you mention. Thank you for sharing your experience.

4/10 Poor

Joseph

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is an older motel with mediocre renovations. Rooms are old and in need of many repairs. Extremely affordable if you don't mind lack of amenities. Poorly upkept yet friendly employees.
Stayed 1 night in Oct 2023
Response from Manager on Oct 16, 2023
Hello Joseph ,I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.

2/10 Terrible

Samuel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 16, 2023
Hi, Samuel. Thank you for leaving us a review. Do you mind telling us more about your experience? We apologize for any inconvenience you encountered.

10/10 Excellent

Chris

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
The property itself is a little sketchy as it is in transition but the room, though dated, was large and clean. It could use an update but otherwise no issues with the room. Comfortable bed and quiet. I would stay here again.
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hello Chris,Thank you for your feedback! We appreciate your kind words about the cleanliness, comfort, and quietness of our rooms. We take note of your suggestion for an update and hope to welcome you back on your next visit.

2/10 Terrible

Tyrel

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
After being switched around for four rooms, get into one room bath is completely dirty. Just all that bad experience
Stayed 1 night in Oct 2023
Response from Manager on Oct 16, 2023
Hello Tyrel, We apologize for the inconveniences you faced during your stay. Please provide us with more details about your experience so that we can address the issue immediately. Thank you.

4/10 Poor

rick

Liked: Room comfort
Charged a deposit on top of the room rent. Never have I ever been charged a deposit in any hotel stay for one night.
Stayed 1 night in Oct 2023
Response from Manager on Oct 13, 2023
Hello rick ,Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Oct 13, 2023
Hello Esther,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

Dee

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor review
The motel staff werent to nice, the room had lefted over item in room, the wall painting wasnt complete.... the cable/tv sucked.... pilliows has stains...
Stayed 2 nights in Oct 2023
Response from Manager on Oct 11, 2023
Hello Dee ,Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made. I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

4/10 Poor

Rebecca

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello Rebecca,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 Terrible

Frank

Disliked: Amenities
Sign on highway different from advertised. Waited 15 minutes for desk clerk to come back from some errands. No towels or wash cloths in room.
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello Frank ,I am very sorry to learn that you found our location to be inconvenient and our service to be lacking. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Tanya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room for the price clean room will stay here again
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hi Tanya,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel and find it of great valuel. Thank you so much, waiting to serve you again!

8/10 Good

Rebecca

Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello Rebecca,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Bertha

Traveled with family
Liked: Staff & service, room comfort
Motel needs some more upkeep, I did comment to the desk clerk that they need to remind their cleaners that they need to take used soap out of the shower, old coffee filters out of the coffee maker, and the carpet needs to be vacuumed better, I stepped on two goat heads.
Stayed 2 nights in Sep 2023
Response from Manager on Oct 7, 2023
Hello Bertha, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Dear Guest,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 Okay

Tyron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good not great.
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Tyron ,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 18, 2023
Hello Brittney,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Thank you, Karen
I got lost in Bisti. The only number I had was to Travelodge that I had called earlier. I called and Karen answered the phone. She eventually called Farmington police who in turn contacted me. I was thankful she went out of her way to help. Thank you, Karen
Stayed 1 night in Sep 2023
Response from Manager on Sep 16, 2023
Dear Guest,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

8/10 Good

Aaron

Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hello Aaron,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 Okay

Benjamin, Great Falls

Traveled with family
Liked: Staff & service
Room smelled of smoke and wasn't cleaned properly.
Stayed 1 night in Sep 2023
Response from Manager on Sep 10, 2023
Hello Benjamin,Thank you for your review and comments regarding our room. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

8/10 Good

fabian

Liked: Cleanliness, room comfort
Rude welcome
Arrived there at 2 pm first thing out of the receptions mouth was check in is at 3pm. I asked if they had a room we can have then we have been on the road for 7 hours on a motorcycle but all she could say was check in is at 3 p.m. . Very rude no help. I won't go back there.
Stayed 2 nights in Aug 2023
Response from Manager on Sep 9, 2023
Hello fabian, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excellent

Geralyn

Stayed 3 nights in Aug 2023
Response from Manager on Sep 22, 2023
Hi, Geralyn. Thank you so much for your fantastic 5-star review!

10/10 Excellent

Geralyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is always my go to when I stay in Farmington. It’s a great location.
Stayed 2 nights in Aug 2023
Response from Manager on Sep 2, 2023
Hello Geralyn,We appreciate the time you have taken to bring to our attention your feedback with regards to our location. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Denise

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside of this hotel isn’t much to look at however, that is where any disappointment ends. This hotel is clean, pleasant, friendly and comfortable. I was impressed with the staff. My room was only 50$. I couldn’t believe my good luck. The employees are friendly and helpful. Thank you Rimrock!
Stayed 2 nights in Aug 2023
Response from Manager on Aug 31, 2023
Hi Denise,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Was convenient to find.
Stayed 1 night in Aug 2023
Response from Manager on Aug 29, 2023
Hello Mark,On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.