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Reviews of Safir Airport Hotel

3 out of 5
Safir Airport Hotel
Kuwait International Airport, Safat, Farwaniya, Farwaniya Governorate

Reviews

3.6
Rating 10 - Excellent. 0 out of 10 reviews" "
Rating 8 - Good. 2 out of 10 reviews" "
Rating 6 - Okay. 1 out of 10 reviews" "
Rating 4 - Poor. 0 out of 10 reviews" "
Rating 2 - Terrible. 7 out of 10 reviews" "

5.0/10

Cleanliness

4.2/10

Staff & service

4.0/10

Amenities

5.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Christopher

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jul 2022

2/10 Terrible

Ravneet

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not worth the price they charge
Stayed 1 night in Mar 2022

8/10 Good

IAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Gamal on Oct 19, 2021
Dear Mr.IAN We appreciate you for staying with us and for taking the time to comment on your experience at Safir Airport Kuwait. As the manager of Safir Airport Kuwait, I am pleased to hear that you enjoyed your stay with us. Gamal Helmi Front Office Manager

8/10 Good

Verified traveler

Stayed 1 night in Jul 2021

2/10 Terrible

Nik mohd sofa urrahman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Al jazeera airline problem
The room is comfortable but no water heater for drink. Price is too expensive and no breakfast.. i not satisfied with al jazeera airline because they stipulate to their customers to take airport hotel that staying more then 8 hours..
Stayed 1 night in Jan 2020
Response from Gamal A. Helmi on Jan 15, 2020
Dear Guest ts our pleasure to have you stayed in our hotel, rest to assure that we will comply and up-grading our service to our value guests.. Thank you for your comments Best Regards Gamal Helmi Front Office Manager

2/10 Terrible

Verified traveler

Stayed 1 night in Jun 2019

2/10 Terrible

Terry, Bigfoot, Texas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safir RIPOFF!
We run a business that involves extensive travel. (appx. 10 nights overseas a month) and this hotel is a complete ripoff. I booked a room for an employee that was arriving one day in the evening and leaving the next day. Our client wanted to take him sightseeing in Kuwait after he took care of his business (unloading horses from an aircraft) at the airport. When he returned to the hotel he was not allowed back in! They told him he must have a boarding pass to be let back in, even though it was the same day. He had a CONFIRMED reservation and the printout for it showing his flight the next morning, but was not able to get a boarding pass until the morning. He (AND OUR CLIENT) ended up sitting in the airport all night until his plane was to leave the next morning. WARNING!!! DO NOT STAY HERE!!!!

2/10 Terrible

Salem

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
اسكن في الشارع افضل لك
اسوا فندق
Stayed 1 night in Dec 2019
Response from gamal on Feb 5, 2020
Dear Mr. Salem it is our pleasure to have you stayed in our hotel, rest to assure that we will comply and up-grading our service to our value guests.. Thank you for your comments Best Regards Gamal Helmi Front Office Manager

2/10 Terrible

FAISAL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
لايمكن السكن الا لمن لديهم رحلة ترانزيت
Stayed 1 night in Dec 2018

6/10 Okay

Robertus

Disliked: Staff & service
Transit only hotel - Read the fine print first
This hotel is a TRANSIT hotel. It is located behind security. You can find out if you read the fine print really at the bottom of the hotel's information but only if you click the Read more link. And not in the part with the normal fine print. This information is really hidden and only when you search very hard you can find it. So be warned that you can only check in at this hotel when you have a boarding pass and can get through security or after arriving with a flight before leaving the secure area. Also be advised that you can not leave the hotel until you can be transferred to your flight. Calling the hotel for information only leads to people that speak very poor English and completely do not understand that they have to explain customers that they can only come to the hotel if they are already through security. Also emails to the hotel with questions about this are completely ignored. So therefor a bad score on service.
Stayed 1 night in Nov 2018
Response from Gamal Helmi - Front Office Manager on Nov 21, 2018
Dear Sir, thank you for your value comments regarding our hotel Location first of all we have to apologize for the incident & we will take necessary regarding your mention point and we wish if we will be positive on your next stay with us on behalf of the hotel management .we look forward to have welcome with us again thank you for your patience. Gamal Helmi Front Office Manager