Property amenity

Reviews of Extended Stay America Suites Fayetteville Cross Creek Mall

2.5 out of 5
Extended Stay America Suites Fayetteville Cross Creek Mall
4105 Sycamore Dairy Rd, Fayetteville, NC

Reviews

7.6

Good

Rating 10 - Excellent. 153 out of 438 reviews" "
Rating 8 - Good. 141 out of 438 reviews" "
Rating 6 - Okay. 64 out of 438 reviews" "
Rating 4 - Poor. 46 out of 438 reviews" "
Rating 2 - Terrible. 34 out of 438 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the studio apartment style
Stayed 1 night in Mar 2024

6/10 Okay

Martha

Liked: Cleanliness, staff & service
Complementary breakfast was basically a pre packaged muffin and a pouch of instant oatmeal. No milk, brown sugar, anything to dress it up. Concentrate creamer for the coffee and instant coffee pouches. Carpet had a hole in it from a previous pet and was really dirty, as I could see from my white socks. Otherwise, the staff was wonderful and the hotel is nice. Grounds and landscaping is really pretty.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
Dear Martha, We appreciate your feedback regarding your recent stay with us. We apologize for any disappointment with the breakfast offerings and carpet cleanliness. Your comments are valuable, and we will use them to improve our services and amenities. We are glad you found our staff wonderful and appreciated the overall ambiance of our hotel grounds. We will address the issues you mentioned promptly to ensure a more enjoyable experience for our guests in the future. Thank you for bringing these matters to our attention, and we hope to welcome you back for an improved stay soon.Sincerely,Hotel Management

10/10 Excellent

Arica

Liked: Cleanliness, staff & service, property conditions & facilities
g
Stayed 2 nights in Mar 2024

10/10 Excellent

Karen, Cherry Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Close to highway.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 13, 2024
Dear Karen, We are glad to hear that our convenient location near the highway was beneficial for your stay at Extended Stay America! Providing easy access to major roads is important to us, and we are pleased it met your needs. Thank you for your positive feedback, and we hope to welcome you back again soon.Sincerely,Hotel Management

10/10 Excellent

Cornell, McKeesport

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Divine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well cared for
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 3, 2024
Dear Divine, We are delighted you found Extended Stay America's property well cared for! Maintaining a clean and welcoming environment is our priority. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely,Hotel Management

10/10 Excellent

Michael, Pensacola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and excellent service from the staff. My only critique is the bathroom sink has no counter space for your toiletries. Perhaps a shelf could be added somewhere.
Stayed 2 nights in Jan 2024

10/10 Excellent

Everett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

CINDY

Stayed 1 night in Dec 2023

6/10 Okay

Barbara

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

SIMON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ebony

Stayed 1 night in Dec 2023

10/10 Excellent

josh

Liked: Staff & service, property conditions & facilities, room comfort
it’s chill
angela, the service desk employee was fantastic & empathetic. she handled everything with care, compassion & comprehension not to mention she was sweet, intelligent & empathetic. our room had dirty towels but the housekeeper gave us fresh towels with extra.
Stayed 1 night in Dec 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel the best staff
Stayed 5 nights in Nov 2023
Response from Hotel Management on Dec 7, 2023
Dear Angela, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a beautiful validation of their hard work. We are excited to have the chance to impress you once again during your next visit to Extended Stay America.Sincerely,Hotel Management

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Delores

Liked: Cleanliness
not noisy
Stayed 2 nights in Nov 2023

2/10 Terrible

BROOK

Business traveler
The elevator stayed broken. The hotel is dated and grungy. My room had body fluid stains on the bathroom wall. The couch arm was ripped. The room smelled bad. There was a large black spot on my sheets that I didn’t notice till I woke up. I left early. I will never stay here again
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 18, 2023
Dear BROOK, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, but we understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our future plans. We are sorry for the frustration caused due to some housekeeping oversights. We hope you will revisit, as we welcome another opportunity to show you why we are a great choice when visiting the area and provide you with the exceptional stay you deserve.Sincerely, Hotel Management

8/10 Good

Lynne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location, location
I love staying close to the Mash House as it’s my favorite restaurant in Fayetteville. Being close enough to walk is particularly convenient. This time I chose the hotel because they allow dogs and we were traveling with our dog for the first time. He was made very welcome and having a suite gave us plenty of room.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 25, 2023
Dear Lynne, Thank you for choosing Extended Stay America and for this outstanding review! We are thrilled to read that you enjoyed your stay with us and that you found our location convenient for your visit to your favorite restaurant in Fayetteville. It's great to know that you and your dog felt welcome and comfortable during your stay. We understand how important it is for our guests to have a comfortable and accommodating experience, especially when traveling with pets. It was a true pleasure to have you as our guest, and we hope to see you again soon!Sincerely,Hotel Management

6/10 Okay

Lalon

Disliked: Property conditions & facilities, room comfort
WOW and not in a good way…
First the elevator was closed and had to climb 3 floors of stairs and I have breathing issues, second The air conditioner didn’t work in the bedroom of the room . So we reported it to the front desk, but it was the next day that they changed our room which we were rushed to do which interrupted our plans
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 24, 2023
Dear Lalon, Please accept our apologies for the inconvenience you experienced due to the elevator's temporary issue and the air conditioner issue in your suite. It's important to us that our guests have a comfortable and hassle-free experience, and we regret that this was not the case for you. We appreciate your patience and understand that changing rooms interrupted your plans. We will take your feedback into account and work to improve our response time and communication in such situations. Please know that your satisfaction is important to us, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

2/10 Terrible

Gary

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Novie

Liked: Cleanliness, staff & service, amenities
The elevator didn't work and I was on the 3rd floor. Other than that, it was decent.
Stayed 2 nights in Jul 2023

6/10 Okay

Melissa

Disliked: Cleanliness, property conditions & facilities, room comfort
No maintained or Cleaned
the elevator was out of order in the three days I was there never saw it being worked on. The trash under the kitchen sink was never collected prior to my stay. In my parents room the smoke detectors were hanging from the ceilings. and my last morning I saw a cockroach walk across my room. I find it hard to believe that the 10 point check was done.
Stayed 3 nights in Jul 2023
Response from Hotel Management on Aug 4, 2023
Dear Melissa, Thank you for being our guest and sharing your feedback. We are sorry to hear about your disappointment with your suite's maintenance and cleanliness issues. The room should only be made available for occupancy once the cleaning process is complete and a supervisor has inspected it. What you experience does not represent the standard we aim to maintain. Therefore, we apologize if your stay was anything other than perfect. We thank you for bringing this to our attention, and we hope this isolated incident will not keep you from returning to enjoy a much-improved experience with us next time. Sincerely,Hotel Management

6/10 Okay

Evelyn A.

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Detrick Kenyijah

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Nice privacy
Stayed 2 nights in Jul 2023
Response from Hotel Management on Jul 19, 2023
Dear Detrick Kenyijah, Thank you for choosing Extended Stay America for your recent accommodations. We appreciate you mentioning our friendly, helpful staff. We pride ourselves on complete guest satisfaction, so we are thrilled this was your experience and will enjoy sharing these remarks with everyone. It was a pleasure hosting your visit, and we hope to welcome you back soon! Sincerely,Hotel Management

6/10 Okay

Ubener, Winston Salem

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The elevator still wasn't working, I had to drag my luggage up to the 3rd floor. It doesn't seem like they are in a hurry to get it fixed.
Stayed 3 nights in Jun 2023
Response from Hotel Management on Jun 30, 2023
Dear Ubener, Thank you for your recent visit to our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. Please accept our apologies for your issues with our elevators during your stay. Thank you for your valuable feedback; we will address this adequately. We hope to provide you with a flawless visit the next time you are in the area.Sincerely,Hotel Management

2/10 Terrible

Bonnie

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We were on the 3rd floor, elevator was broke, had to carry our luggage up and down 3 flights of stairs. The room was musky and smelled awful of mildew. They had the windows open when we arrived trying to air it out. The shower did not drain, ended up giving my self and daughter a sponge bath because the tub was disgusting. Would not recommend this hotel.
Response from Hotel Management on Jun 26, 2023
Dear Bonnie, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Rest assured that we have taken the necessary steps to address your concerns. We value your patronage and look forward to serving you better on your next visit.Sincerely,Hotel Management

10/10 Excellent

Donnell

Liked: Cleanliness, staff & service
T
Stayed 1 night in May 2023

6/10 Okay

Chris

Traveled with family
Liked: Cleanliness, staff & service
The rooms you can hear everything above you and through the walls side by side. Paying that kind of money should ensure quietness and some insulation for God sakes.
Stayed 1 night in May 2023
Response from Hotel Management on May 16, 2023
Dear Chris, Thank you for your feedback. We're sorry about the noise issue in your room. We'll use your comments to improve our services and accommodations. We hope to provide you with a better experience in the future. Thank you for choosing to stay with us.Sincerely,Hotel Management

10/10 Excellent

Pamelia

Stayed 1 night in May 2023

6/10 Okay

Georgia

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Location was great. Bruce at the front desk was marvelous. Property was worn out. Couch was stained. Tub didn’t drain. No ice machine, so I had to ask for ice trays and a cup for the bathroom (to rinse my mouth after brushing). I wouldn’t pick this place again.
Stayed 1 night in Apr 2023
Response from Hotel Management on May 1, 2023
Dear Georgia, Thank you for staying at our hotel and letting us know we have room for improvement. We are pleased that you loved the hospitable service you received from our associate Bruce and the convenience of our location. However, we apologize for the condition of your guest room and any oversight on our part. Although we believe some of these instances were isolated, we are genuinely sorry for not meeting your expectations. We always like to know what our guests think of our property, which helps us continually evaluate and improve. We hope you will consider a return visit to show you the improvements we made based on our guest's feedback.Sincerely,Hotel Management

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Front desk was amazing. Sleeping was very hard due to us being close to the office and people talking all nighr and going in and out of office door. We were in room 117 right across from office and also the fire alarm kept churping in someones room we coule hear it so not a good nights sleep at all. Shower had a crack in the bottom of the shower i was afraid my foot would fall through it and also the hair dryer was broken.
Does not work
Crack in shower
Stayed 1 night in Apr 2023

8/10 Good

Manuel

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Reasonable price for location, within close distance to many restaurants.
Stayed 1 night in Apr 2023
Response from Hotel Management on Apr 26, 2023
Dear Manuel, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at Extended Stay America. Conveniently located, we are pleased to offer comfortable accommodations and thoughtful hospitality at an excellent price. Thank you again for all of your kind comments. We hope to have you back again very soon.Sincerely,Hotel Management

8/10 Good

Elaine

Traveled with family
Liked: Cleanliness, staff & service, amenities
The building is fine, the grounds are nice and pleasing. The room has repairs needed. The fridge door faces the wrong way; the cabinets need repair. Otherwise, it was fine. The bed was clean and comfortable. With a little work, it could be just fine. Would be nice if we had in-room coffee also. The breakfast is grab-and-go style. No hot items.
Stayed 1 night in Apr 2023

4/10 Poor

Brannon

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Bernadette

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This place suited our needs for the evening. It had the frig/frz for our cooler items. Plenty of room (we were assigned a handicap accessible room) to set up our dog's create. I should have asked for another pillow but our rest was ok. Simple AM breakfast to go options. Value priced with pet.
Stayed 1 night in Mar 2023
Response from Hotel Management on Mar 29, 2023
Dear Bernadette, Thank you for staying with Extended Stay America and writing such a complimentary review. We are glad you enjoyed your stay and are delighted our hotel offers everything you need for a convenient stay. We hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management

10/10 Excellent

kevin

Stayed 1 night in Mar 2023

2/10 Terrible

Savannah

Stayed 1 night in Mar 2023

8/10 Good

Larry

Stayed 1 night in Feb 2023

8/10 Good

Anthony

Stayed 1 night in Jan 2023

10/10 Excellent

Kendell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Toilet ran all night, shower was clogged up, and the water took forever to get hot
Stayed 1 night in Dec 2022
Response from Hotel Management on Dec 14, 2022
Dear Guest, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. Your feedback is important to us and is already shared with our maintenance team to relook and fix. Please consider giving us another chance to show you our commitment to delivering excellent service and accommodations on your future trip with us.Sincerely,Hotel Management

8/10 Good

Aaron

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique and it was quite
Stayed 1 night in Oct 2022
Response from Hotel Management on Oct 18, 2022
Dear Aaron, thank you for your review. We want every guest staying with us to have a fulfilling experience and to leave a lasting favorable impression. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Over charge
I booked the at a rate of $152.54 but when i checked in they charged me $183.05
Stayed 1 night in Oct 2022
Response from Hotel Management on Oct 13, 2022
Dear Guest, we were sorry to read you felt you were overcharged for your stay. We strive to ensure our rates are competitive and in line with area hotels, and published prices may vary daily based on average room demand. We feel we offer great value for our guests with our great location, service, and amenities; therefore, we regret not meeting your expectations. Please contact our hotel directly if you are in doubt and would like to review your charges further. We do hope you will stay with us again.Sincerely,Hotel Management

6/10 Okay

Lillie

Disliked: Cleanliness, property conditions & facilities
A great deal work for improvements needed.
Stayed 19 nights in Aug 2022
Response from Hotel Management on Sep 9, 2022
Dear Lillie, thank you for sharing your experience. We are grateful for your acknowledgment of the excellent service you received. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Spacious suite
Good size for a stay, pool was algae infested. Refrigerator was very noisy. Otherwise, acceptable for the purpose. Staff were very friendly
Stayed 1 night in Jul 2022
Response from Hotel Management on Jul 18, 2022
Dear David, thank you for being our guest! We are glad you had a great stay with us at our Extended Stay America. However, we are sorry there were some areas where we could have done better. Our maintenance team is taking corrective actions immediately. We hope this isolated incident will not deter your otherwise pleasant stay, and we look forward to welcoming you back soon. Sincerely, Hotel Management

8/10 Good

Toni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was and relaxing
Stayed 1 night in Jul 2022

8/10 Good

willie

Liked: Cleanliness, staff & service
It’s okay. Wasn’t as bad as some of it previous reviews. It’s outdated and old but my room was clean. No issues with hotel and staff. Great location to dining and the mall.
Stayed 2 nights in Jun 2022
Response from Hotel Management on Jun 25, 2022
Willie, thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable suites. We look forward to welcoming you back soon!   Sincerely, Hotel Management

6/10 Okay

Ernest

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Brandon

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022