Ratings based on 136 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
85% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Pretty Nice

Posted Oct 16, 2014
Pros: The accommodating staff
Location: Good location. I was there for a high school reunion. Everything I needed access to was within 2 to three miles. I could walk to the mall.
The staff members were VERY friendly and accommodating. I had a little trouble with my refrigerator, but the maintenance man came right up and handled it. Clean room and bedding. Little chocolates on the bed and a cute towel animal. I would definitely stay here again.
Comment from Hotel Management
Oct 17, 2014 by Raffael Ormeggio, Hotel Management
Dear Nikki, I wanted to thank you personally for leaving a comment about my hotel on this web site. We take much pride in customer service and it is because of guests like yourself that it is all worth while. Again from the entire staff and myself thank you very much. We hope to see you back here with us real soon. Sincerely, Raffael Ormeggio General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Mass

Very Happy

Posted Oct 16, 2014
Room was very clean, comfortable. The bathroom was a little small but it worked. Bed was comfortable with plenty of pillow. The staff was very, very friendly and was always willing to help you with anything. The breakfast was awesome, they had a very wide selection of food and it was always hot and fresh. Great location to all of the restaraunts and the mall. Would stay there again.
1 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Jul 8, 2014 on Hotels.com
I hated it the room was dirty and they blamed it on me
Comment from Hotel Management
Sep 13, 2014 by Raffael, Hotel Management
Dear guest, lease except my apologies for the condition of your room. We pride ourselves with one of the cleanest hotels in the area. We beleive there must have been some type of mistake during your stay , for this we apologize. Sincerely, Raffael Ormegigo General Manager
3 out of 5
by A verified traveler

Posted Jun 26, 2014
Rooms dingy with smells of old. Towels were rough not soft. Drunk people all around
Comment from Hotel Management
Oct 17, 2014 by Raffael Ormeggio, Hotel Management
Dear Guest, I am sorry you found our hotel to be the way you described it. We take a lot of pride in making sure our guests experience the best possible stay . Your comments will comei n useful in our continued efforts to make our hotel one of the best in the area. Sincerely, Raffael Ormeggio General Manager
3 out of 5
Recommended
by urcinnamongirl from Murrells Inlet, South Carolina

security guards, very uncomfortable beds

Posted Jun 14, 2014 on Hotels.com
I would not stay here again, the beds were very uncomfortable, I could hardly walk the next day, Smallest bathroom I have ever seen, and security guards everywhere. Bad area.
Comment from Hotel Management
Aug 30, 2014 by Raffael, Hotel Management
Dear guest, I am sorry you feel this way about my hotel. I will look in to your mattress comment. As far as the security guard goes we provide one for all our guests safety, most hotels now have them. Sincerely, Raffael Ormeggio General Manager
5 out of 5
Recommended
for Everyone
by adrienne from St . Matthews sc

Near the mall

Posted Jun 10, 2014
The staff was very nice and the rooms were clean and neat.
Comment from Hotel Management
Oct 17, 2014 by Raffael Ormeggio, Hotel Management
Dear Guest, on behalf of myself and my staff we dearly appreciate your kind comments about out hotel. We all wish you to come stay with us again and if there is something I can do for oyu in the future please do not hesitate to ask. Sincerely, Raffael Ormeggio General Manager
5 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Apr 23, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by sheri from florida

Convience

Posted Mar 24, 2014
Very nice right next to a nice mall alot of eateries and nice for the price. Hotel staff were very nice and room was very clean. Nice comfort
3 out of 5
Recommended
for Business Travelers
by Eric from Florida

It was alright...

Posted Mar 24, 2014 on Hotels.com
The rooms were very small. I had requested a top floor room, but we were kept on the bottom floor even after requesting every day to be moved. The staff were very friendly and hilarious! I would have preferred a larger room that wasn't so dull for $414 for 3 days. I would suggest the TownePlace by Marriott down the street or the Residence Inn before I would choose the Fairfield.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Weekend in NC

Posted Mar 19, 2014 on Hotels.com
Zachary was great! I would stay again