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Reviews of Spring Lake Inn & Suites - Fayetteville

3 out of 5
Spring Lake Inn & Suites - Fayetteville
103 Brook Lane, Spring Lake, NC

Reviews

7.0

Good

Rating 10 - Excellent. 274 out of 860 reviews" "
Rating 8 - Good. 221 out of 860 reviews" "
Rating 6 - Okay. 135 out of 860 reviews" "
Rating 4 - Poor. 103 out of 860 reviews" "
Rating 2 - Terrible. 127 out of 860 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

5.6/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s an ok place to stay at and reasonable
Stayed 2 nights in Apr 2024

2/10 Terrible

Pilar

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
La verdad si le pudiera dar menos una estrella lo haría,nos cambiaron 5 veces de cuarto,en uno no funcionaba el aire acondicionado, en el otro la nevera y el micro hondas desconectado porque no habían toma cerca,luego me vieron entrar desde un principio con mi perro de servicio y después de 3 días me dicen que me tienen que cambiar de cuarto y cobrarme por la estadía de mi perro,durante la estadía solo 1 vez limpiaron mi cuarto. Terrible me han desilusionado.
Stayed 1 night in Apr 2024

10/10 Excellent

Shaketha

Liked: Cleanliness, amenities
Energy
Stayed 1 night in Mar 2024

8/10 Good

Francis, Colorado Springs

Liked: Cleanliness, staff & service
Disliked: Amenities
Very old and several things out of order
Stayed 3 nights in Mar 2024

2/10 Terrible

Nairoby

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not stay here again.. it’s a cheap motel falling apart charging as much as the chain hotels. Flickering outdoor lights all night long into room, dirty walls, beds , floor in need of new rugs, elevator did not work so we had to walk up the staircase with luggage
Stayed 2 nights in Mar 2024
Response from Barbara on Mar 27, 2024
I'm sorry hear your stay wasn't a pleasant stay. Thank you taking the time give us feedback.

4/10 Poor

Samantha

Business traveler, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk staff were all incredibly nice. The single elevator has definitely been broken for a long time. The stairwells were filthy & probably need remodeled because they felt interesting to walk on. The carpet in the hallway was stained. The place smelled like weed. The bed had someone else’s hair in it but over all the room seemed mostly clean. The side door entrance wasn’t locked & I didn’t need my key card to enter. The pet fee was only $10… so that was nice.
Stayed 2 nights in Mar 2024
Response from Barbara on Mar 27, 2024
Thank you for taking the time give us feedback.

2/10 Terrible

Rosa

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property in very poor condition for the price charged. Rooms / hallways dirty, bed sheets with hair / stains. Elevator out of service .. it’s horrible , not sure why listed on Expedia Stick with major brands going forward
Stayed 2 nights in Mar 2024
Response from Barbara on Mar 27, 2024
Thank you for taking the time give us feedback. We're sorry to hear that you had a negative experience during your stay.

6/10 Okay

Curtis

Liked: Staff & service
Not very clean, elevator didn't work
Stayed 1 night in Mar 2024

8/10 Good

Lachelle

Liked: Staff & service
The trash bins in the common areas were always overflowing. Making the place smell bad.
Stayed 1 night in Mar 2024

6/10 Okay

Douglas

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Fairly clean,
Stayed 2 nights in Mar 2024

10/10 Excellent

Qyreeana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024

10/10 Excellent

Asionna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies are so nice and the place is very clean .
Stayed 1 night in Mar 2024

2/10 Terrible

Ronnie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Barbara on Mar 11, 2024
Thank you for your feedback.

8/10 Good

John

Liked: Staff & service
No breakfast. A small coffee in room. Floors were very dirty
Stayed 2 nights in Feb 2024
Response from Barbara on Mar 11, 2024
Thanks for taking the time give us feedback . At this time we're not serving breakfast. Thank you for bringing to our attention with floors not be cleaned. I will make sure to address that with my cleaning staff.

8/10 Good

Larry

Stayed 2 nights in Jan 2024

2/10 Terrible

Sydlie

Stayed 1 night in Jan 2024
Response from Barbara on Mar 27, 2024
Thank you for taking the time give us feedback.

10/10 Excellent

Deiontez

Liked: Cleanliness, staff & service, property conditions & facilities
It’s love
Response from Barbara on Jan 26, 2024
Thank you taking time to give us feedback !

6/10 Okay

Neide

Traveled with pets, Traveled with family
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Barbara on Mar 11, 2024
Thanks for taking the time give us review.

6/10 Okay

David

Business traveler, Traveled with family
Stayed 1 night in Jan 2024
Response from Barbara on Mar 11, 2024
Thanks for taking the time give us review.

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Barbara on Mar 11, 2024
Thanks for taking the time give us review.

2/10 Terrible

Danielle

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Barbara on Jan 10, 2024
Thank you for staying with us.

10/10 Excellent

Laura

Traveled with group
Quiet. Clean room. Polite staff
Stayed 1 night in Jan 2024
Response from Barbara on Jan 10, 2024
Thank You for staying with us.

10/10 Excellent

Dawn Marie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great. The only complaint I have is the second buildings front door would not open most of the time. We had to walk around to the side. It was a pain. Other than that it was a great visit!
Stayed 3 nights in Dec 2023
Response from Barbara on Mar 11, 2024
Thank you giving us feedback. Glad you had a pleasant stay with us.

10/10 Excellent

Ramon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Satisfy
The front attendant was great and very friendly.
Stayed 3 nights in Dec 2023
Response from Barbara on Jan 3, 2024
Thank you for taking time give us feedback. Thanks for the positive review.

10/10 Excellent

GLORIA

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Barbara on Jan 10, 2024
Thank you for staying with us.

6/10 Okay

Roshiem

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The staff was nice but the condition of the motel the room was nice but it looks like a crack head motel
Stayed 1 night in Dec 2023
Response from Barbara on Jan 3, 2024
Hello Roshiem, Thank you for taking the time give us a feedback. We currently renovating at this time.

6/10 Okay

Gabriela

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Barbara on Jan 10, 2024
Thank you for staying with us.

10/10 Excellent

Charleneea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Barbara on Jan 10, 2024
Thank you for staying with us.

4/10 Poor

Tracy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Towels in the bathroom was dirty and had hair on it. The hall carpet is raggedy. And people play loud music in the hotel parking lot.
Stayed 2 nights in Dec 2023
Response from Barbara on Dec 11, 2023
Hello Tracy, thank you for taking the time give us feed back. We are disappointed that you had issues.

10/10 Excellent

Billy

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Barbara on Jan 10, 2024
Thank you for staying with us.

8/10 Good

Travis

Stayed 1 night in Dec 2023
Response from Barbara on Jan 10, 2024
Thank you for staying with us.

10/10 Excellent

Sherry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay. The staff was great and my room clean. I felt safe.
Stayed 7 nights in Nov 2023
Response from Barbara on Jan 3, 2024
Hello Sherry, Thank you for taking the time give us a positive review. So glad you enjoyed your stay !

2/10 Terrible

Mimi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Barbara on Jan 10, 2024
Thank you for staying with us.

4/10 Poor

Mimi

Disliked: Staff & service, amenities, property conditions & facilities
I overslept, which made me late checking out front desk tried calling but couldn’t get through because of dnd so they left a voicemail not knowing it was recording while talking crap about their customers. The previous night I was locked out of my hotel room and was standing at the front desk for 25 minutes so someone can open the door because they cut my card off when it was not my checkout day. I also called front desk three times to let someone know I was trying to get through the door but no answer. Then about 25 minutes after ringing the bell, and calling the front desk, the employee walks around on her mobile phone having a conversation. They are very unprofessional and unorganized. I come here every week and every time I come they try to put me in a room that I didn’t pay for. Perfect example.. I checked in Saturday she put me in the wrong room so I called front desk to let her know and her response was “ yeah that’s definitely not your room” but she put me in that room smh very very, very unprofessional and unorganized! This is definitely my last time staying at this hotel !!
Stayed 1 night in Nov 2023
Response from Barbara on Dec 5, 2023
Hi Mimi, Thank you for your feedback on your stay with us. We are disappointed that you did not find everything to a 5 ranking. We hope that you will give us another opportunity to regain your trust in our commitment to your happiness and comfort..

6/10 Okay

David

Liked: Staff & service
Hotel was alright the Hot Water only lasted for 10 minutes when I took a shower the walls were thin so I ould hear the people next door. You can tell it is an older building
Stayed 2 nights in Nov 2023
Response from Barbara on Dec 5, 2023
Hello David, thank you taking time give us feedback. This hotel is currently under going improvements. I will address the hot water issue.

8/10 Good

Sherry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful stay. This my fourth stay and second extended stay, this is a nice, clean, and safe hotel. The staff is great and it is very affordable.
Stayed 1 night in Dec 2023
Response from Barbara on Dec 5, 2023
Hello Sherry , thank you for taking time to give us feedback and for continuing to come stay with us!

8/10 Good

Lynaira

Liked: Staff & service, property conditions & facilities
Great customer service definitely would stay here again
Stayed 1 night in Nov 2023
Response from Barbara on Dec 5, 2023
Hello Lynaira , we are pleased to hear you had a great stay with us!

2/10 Terrible

Iesha

Stayed 1 night in Nov 2023
Response from Barbara on Jan 10, 2024
Thank you for staying with us.

10/10 Excellent

Sherry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay!
Stayed 21 nights in Nov 2023
Response from Barbara on Dec 5, 2023
Hey Sherry ,We are pleased hear you enjoyed you're stay with us.

2/10 Terrible

Kevin

Stayed 4 nights in Nov 2023
Response from Barbara on Jan 10, 2024
Thank you for staying with us

2/10 Terrible

richard

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The first room we went into smelled like mold so bad we couldn’t even breathe. Then they moved us to another room that had a broken showerhead, broken toilet seat and a ripped curtain.
Stayed 3 nights in Nov 2023
Response from Barbara on Nov 27, 2023
Hello Richard, We're sorry you were unhappy - we'll work hard to fix the issue you experienced.

8/10 Good

Keishla

Traveled with family
Liked: Cleanliness, staff & service
We liked our stay here. Staff were amazing and cordial. Check in super easy and fast. We loved they are pet friendly. Room was neatly clean and smell good. Hotel is kind of old and would benefit to use upgrades or remodeling. But as long as it was clean Im fine with it.
Stayed 2 nights in Nov 2023
Response from Barbara on Nov 27, 2023
Hello Keishla, Thanks for your positive feedback! We appreciate you taking the time.

10/10 Excellent

Darryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Barbara on Jan 10, 2024
Thank you for staying with us

4/10 Poor

Amy

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was very dirty.
Stayed 1 night in Nov 2023
Response from Barbara on Nov 16, 2023
Thank you for taking the time give us feedback about your experience during your stay with us. I will make sure to address the housekeeping staff.

2/10 Terrible

Elizabeth

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a shooting right outside the building and someone was yelling to get in a side door. I went up front to notify the front desk personnel who was asleep. Had to call the office phone to wake them up. And when I spoke to them their response was that there was police already there. And I notified them someone tried to get in a side door and she needed to call the police. Breakfast was a joke. This place is not like the pictures. AVOID
Stayed 2 nights in Nov 2023
Response from Barbara on Nov 16, 2023
Thank you taking time give us feed back. I'm sorry to hear you're experience during your stay was not a pleasant stay. I will be addressing the issue with the front desk .

8/10 Good

Angela

Liked: Staff & service, property conditions & facilities
Tory was AMAZING. Superb customer service! Give that woman a raise!!! I had to change the linen myself but no big deal. Saw a few roaches which gave me some concern in my last two days here. All in all not a bad stay. Just wish the gym was open but it is under construction so hopefully whoever comes next will have access. Wasn’t a fan of having to find quarters for the laundry but made it work. I’d come back if it was another temporary stay.
Stayed 7 nights in Nov 2023
Response from Barbara on Dec 5, 2023
Hey Angela , thank you for taking the time give us a positive feedback! I will let Tori know you was pleased with her customer service. She aims to please!

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
The hallways showed a bit for wear, but room was clean. Staff was very friendly.
Stayed 1 night in Oct 2023
Response from TB on Oct 31, 2023
Hi NancyThanks for your stay and taking the time to tell us about it. We are all happy to know the team took good care of you and that you found everything clean. There are upgrades coming and hope they will also be to your likening.

2/10 Terrible

willie, Chino

Disliked: Amenities, property conditions & facilities
Very noise, bath towels the worst so thin hard on skin, no gym, no breakfast as advertised. Very disappointed!
Stayed 5 nights in Oct 2023
Response from TB on Oct 31, 2023
Hi WillieYou stay and feedback are greatly appreciated. I am truly sorry to hear of you disappointment. We are working hard to address your concerns and hope to have some upgrades in the near future. Thank you again and hope that you will allow us to serve your hotel needs again.

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and quick. It was very noisy in my neighbors room 1 of the nights and I didn’t sleep well.
Stayed 3 nights in Oct 2023
Response from TB on Oct 31, 2023
Hi BetsyThanks for the great ranking! We are just thrilled to know you enjoyed your recent stay. Please let us know when there is any reason that would be impacted so we can address immediately during your stay as it is so important for all of our guest to enjoy their stay. Thanks again-We hope to see you again soon.

10/10 Excellent

Timothy

Stayed 1 night in Oct 2023
Response from Barbara on Jan 10, 2024
Thank you for staying with us.