Hi Joseph, your review says you booked on 11/4 but you got confirmation saying reservation was for 11/3. This is something you need to discuss with expedia. In our system the rservation came in on 11/4 for 11/4 and marked as no show. You are correct, you did not stayed here but unlike Amazon we dont make refunds since you did not use the item (in this case you did not use our services). Please read the terms and conditios on expedia website or any other website before booking. Have a great day

Dear guest, We are sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We will have our staff double checks our rooms prior to renting it out. Hope you give us another chance to make your stay enjoyable one.

Dear guest, It is unfortunate that you did not have that kind of experience that we are known to offer, please understand that we would never want our guests to face such kind of hassle. Rest assured, we will work upon your feedback to ensure a comfortable stay in the future.

Dear guest, we apologize for the inconvenience, but we have limited number of accessible bedrooms and we were sold out of those room types at your 9PM check in. Your reservation was for non smoking king bed only and this room type does not guarantee a walk-in shower. We have no notes from expedia or from you about the room confirmation prior to your arrival. We highly encourage you to call hotel directly to make sure which room type you are booking. Please contact expedia in regard to your inquiry since you booked through that channel. Have a pleasant day

Dear guest, thank you for reviewing us. We are overjoyed to know you were happy with your stay. We hope you choose to stay with us again. Have a great day.

We are disappointed to know you were not satisfied with your stay. We have taken your comments under consideration and will implement to make your stay better one in future. Have a great day.

Dear guest, thank you for your review. We hope you choose to stay with us again. Have a great day.

Dear guest, thank you for your review. Have a great day.

Dear guest, we apologize for the inconvenience. We will look into the matter you pointed out. We hope you give us another chance to serve you better. Have a great day

Dear guest, thank you for your review. We hope you chose to stay with us again. Have a great day

Dear guest, thank you for reviewing us. We appreciate your business and hope to see you again. Have a great day.

Dear guest, thank you for reviewing us. We hope you decide to stay with us again. Have a great day

Dear guest, thank you for an awesome review. We have upgraded our curtains in non smoking rooms. Please let Ms. Brantley know you would like to stay in one of those rooms. Thank you for being our loyal guest. Have a great day.

Dear guest, thank you for your review. We welcome you to stay with us again. Have a great day

Dear guest, Thank you for leaving a review based on your recent stay. We understand that your stay was not as you expected based on your review. We hope you give us another chance to make your stay enjoyable.

dear guest, we apologize for the inconvenience, however our website does mention check in time starts at 8 am and ends at 12am. We also try to call and email the guest (as long as the info provided to us is correct) to arrive for check in before 12am.

Mr. Nsofwa, you dont like our towels, we get it. We recommend you don't make any more reservation here. We have been welcoming you since 2019, not charging you early check in fee, late check out fee. You have taken our courtesy for granted. We hope you find a place where your demands are met.

Dear guest, thanks for your review. Our hotel website does not mention breakfast, so that should explain why we don't serve breakfast. Lobby is open during day time not during evening. Its very common practice here in many Fayetteville hotels. We hope we enjoyed your stay in one of our renovated room at pretty low price.

Dear guest, thank you for your review. we would certainly look into the towel issue you informed us about. We hope you appreciated that we allowed you to check in for your stay a night before your reservation. We appreciate the fact you been staying with us since 2019 and hopefully besides the towel you enjoyed the larger renovated room. Have a great day

Dear guest, you booked a smoking single bed. after check in you complained the room smells like cigarette. you were told you were given room of your choice. We offered you to non smoking room but you declined since there was an upgrade fee. We tried our best to accommodate you...we highly encourage to look at the type of room you choose before making a payment. Have a great day.

Dear guest, we are sorry to learn you weren't happy with your stay. We do collect deposit for a reason and expect the guest leaves hotel property when they leave. This wasn't a case at your check out and so we charged your deposit. Have a great day

Dear guest, we are disappointed to see your review. We couldn't check you in at 9 am and we apologize to you for that. We noticed you also were not happy about our incidental policy. We do have lot of foot traffic around the property since its close to many restaurants and bars. If you have noticed something illegal, we would have appreciated a call from you. The property is very safe and we do have local PD making rounds every few hours. Hope you have a good day.

Dear guest, Dear Jason, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us.

Dear Jason, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We tried to move you to another room but you declined. Unfortunately, 3rd part reservations are non refundable. We hope for the opportunity to improve your experience with us.

thanks for the review George/Todd. we hope you enjoyed the lowest rate you got for not one but 2 rooms. We hope not to rent to you again.

Dear guest, thank you so much for your review. We are glad you enjoyed your stay. Do come back to visit us.

Dear Sara, we are disappointed to see your review. Can you please reach out to us and let us know what went wrong? If you were upset about the deposit for incidentals, we just want you to know its a standard policy for any hotels. Its unfortunate that you stayed here 3 nights and did not let the staff know of any issue. Please do reach out to us. Have a good day

Dear guest, thank you for reviewing your stay. We apologize for failing to meet your expectations. We are working hard towards providing more amenities. The amenities listed on the website is what we provide in the room so there shouldn't be any surprise. we hope you give us another chance to make your stay a better one

Dear guest, we are very sorry to let you down. Since you left an anonymous review we are unable to follow which date you came in or which room you stayed in. The hotel is under going renovation. We would have gladly inspected the room or switch you to another room of your choice should you have you approach the front desk with your concerns right after you check in.

Dear Andrea, thank you for rating us. We are working hard to improve and appreciate your patience. The deposits are definitely returned as long as there is no damage and no smoking is found.

Dear guest, thank you for your review. We are very sorry to learn that you were disappointed with your stay. Kindly call the hotel and let us know how we can fix the issue you encountered.

Dear Kenneth, thank you for rating us 10/10. We are thrilled to know you loved each and every aspect of your visit. It is really encouraging. We hope you decide to stay with us in future. We are grateful for your feedback. Sincerely,

Dear Kenneth, thank you for rating us. We are sorry if you have let you down somehow. Please feel free to contact the hotel directly with your concerns, may be we can help you correct the issue you may have had while staying here.

Dear guest, thank you for reviewing us. Our property does mention that we require a valid credit/debit card or a cash payment for incidentals at the time of check in. We apologize if this has caused you any inconvenience. We hope you chose to stay with us in future.

Dear Allen, thank you for rating us 5/5. We appreciate your business and hope to see you again soon.

Dear Taylor, thank you for your review. We are glad to see you were happy with your stay. Do come back and see us soon.

Dear guest, thank you for your review. We are in process of renovations and are hopeful that you would not only like the new indoor décor but the outside as well.

Dear guest, thank you for your review and kind words. Its been a pleasure having you here as our guest. Do come back and see us.

Dear Victoria, It is our goal to provide comfort and cleanliness for our guests, and it saddens us to learn we let you down during your recent stay. Rest assured, our housekeeping and maintenance team has been made aware of this incident so they can perform better.

Dear guest, thank you for reviewing us. We are disappointed to see you were not satisfied with your stay. We are in process of renovations and strive to finish it soon so that you can have a better experience. Please excuse any inconvenience this may have caused.

Dear guest, thank you for rating our services. We appreciate you taking the time out to review us and we hope you will give us chance to serve you in future.

Dear guest, thank you for your review. You turned down our request of letting the housekeeper inspect your room about the complaints you mentioned, and you also declined to move to another room. Yes, we are going thru renovations but it was on other side of the building. Precautions are taken to minimize noise or any disturbance. Thank you for staying with us

Dear guest, thank you for your ratings and review. We welcome you to stay with us in future.

Dear Shawn, thank you for your review. We regret that you did not find comfort in our facility and apologize for any inconvenience. We are in the process of renovation and we do hope that you will give us another chance in the future.

Dear guest, thank you for your ratings. We hope to serve you in future.

Dear guest, thank you for rating us. We request you to call the hotel and let us know why you were unhappy with your stay. We are sorry if the ongoing renovations has caused any issue with your stay.