Indoor pool

Reviews of Super 8 by Wyndham Fayetteville

2 out of 5
Super 8 by Wyndham Fayetteville
1875 Cedar Creek Rd, Fayetteville, NC

Reviews

5.2
Rating 10 - Excellent. 41 out of 237 reviews" "
Rating 8 - Good. 31 out of 237 reviews" "
Rating 6 - Okay. 43 out of 237 reviews" "
Rating 4 - Poor. 29 out of 237 reviews" "
Rating 2 - Terrible. 93 out of 237 reviews" "

5.0/10

Cleanliness

5.8/10

Staff & service

4.6/10

Amenities

4.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 4 nights in Apr 2024
Response from Hotel Manager on Apr 20, 2024
Dear Pamela,Thank you for your feedback! We're glad to hear that you had a nice experience during your stay. We value your input and hope to have the opportunity to welcome you back for a fantastic stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Teresa

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has major defects! The steps to the second floor looks like they are about to collapse. $50 deposit on all stays but would give ne receipt. Dirty towels in room. Cracked tiles in unit. Only coffee for fred Breakfast, no ice mzchine. No tissues in the built in dispenser. Do kot stay here!!
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Guest,We sincerely apologize for the issues you encountered during your stay. This falls far below our standards, and we're committed to addressing these concerns promptly. Your feedback is invaluable, and we will work diligently to make necessary improvements. Thank you for bringing these matters to our attention.Sincerely,Hotel Manager

2/10 Terrible

Kistricia

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude Staff, Fifthy rooms. Broken equipment, breakfast was more like a bag snack. Charged for using a towel to clean their filthy floor. I will not come back, Super 8 should revoke their brand name from this place.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 11, 2024
Dear Guest,We're deeply sorry to hear about your disappointing experience during your stay. Your feedback is concerning, and we apologize for falling short of your expectations. We take cleanliness, service, and guest satisfaction seriously, and we will address your concerns promptly to ensure improvements are made. We appreciate your candor and regret any inconvenience caused. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

10/10 Excellent

Tammy

Liked: Amenities
Great staff
Stayed 7 nights in Mar 2024
Response from Hotel Manager on Apr 7, 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a positive experience with our staff during your stay. Providing excellent service is our top priority, and we're thrilled that our team made a positive impression on you. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon!Sincerely,Hotel Manager

2/10 Terrible

Joselyn

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches Roaches Roaches!!!!!!
Stayed 7 nights in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Guest,We are truly sorry to hear about your experience with roaches during your stay. This is unacceptable, and we deeply apologize for any inconvenience caused. Rest assured, we are taking immediate action to address this issue and ensure it does not happen again.Your feedback is valuable to us, and we appreciate you bringing this matter to our attention. We hope you will give us another chance to provide you with a more comfortable and enjoyable stay in the future.Sincerely,Hotel Manager

2/10 Terrible

JESUS

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this hotel was an utter disappointment, beginning with a cold reception at check-in and quickly spiraling downward when I discovered our room infested with cockroaches. Eliminating over twenty pests in an attempt to shield my six-year-old daughter from the horror. The state of the room only compounded our discomfort, with dirty, wrinkled sheets and a sticky residue on every surface, suggesting a severe neglect for cleanliness. The advertised "Free Breakfast" added to the dismay, offering a meager brown bag with just a water bottle and a granola bar, far from the nourishing start to the day one would expect. Attempts to address these issues were met with indifference; the front desk attendant, Hare, offered no solutions, repeating "no refund" with a disinterest that mirrored the establishment's overall lack of hospitality. Despite multiple attempts to escalate the matter, promises of speaking with a manager were met with vague timelines and ultimately, no resolution. Leaving the hotel early was a decision driven by the need to protect my daughter from further distress, yet it came with a significant financial loss. This experience stands as a stark warning to potential guests, particularly families, to consider alternatives where basic hygiene and customer care are prioritized. The low cost of staying here is vastly overshadowed by the emotional and financial toll it exacts, making any savings not worth the compromise to comfort and safety.
Response from Hotel Manager on Mar 25, 2024
Dear Guest,We deeply regret that your experience fell short of expectations. Your feedback is concerning and will be addressed with urgency. We apologize for the discomfort and inconvenience you encountered during your stay. Rest assured, we take matters of cleanliness and guest satisfaction seriously and will be investigating these issues thoroughly. We understand the importance of a positive guest experience and are committed to making necessary improvements. If you would like to discuss your experience further or require any assistance, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Doesn’t have breakfast as stated
Stayed 6 nights in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Guest,We apologize for the inconvenience regarding the breakfast service not meeting your expectations during your stay. Your feedback is important to us, and we will address this issue to ensure better communication and service in the future. We appreciate your understanding and hope to have the opportunity to make it up to you on a future visit.Sincerely,Hotel Manager

2/10 Terrible

Tameka

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has roaches all over the room. There was no trashcan in in the room, little baby roaches all over the floor at night.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Tameka,We sincerely apologize for the presence of roaches in your room during your stay. This does not meet our standards of cleanliness. We take issues like this very seriously and will address them immediately with our pest control team to ensure that the problem is resolved. Additionally, we apologize for the inconvenience of not having a trashcan in your room. Your feedback is valuable, and we will address this with our housekeeping team to ensure all necessary amenities are provided in each room. We understand your disappointment, and we hope to have the opportunity to regain your trust in the future. Sincerely, Hotel Manager

2/10 Terrible

Jimmie

Business traveler, Traveled with partner
Disliked: Amenities
Pillows have blood on them. Roaches, mucus on the wall by the saint I will never stay there again.
Stayed 2 nights in Feb 2024
Response from Hotel manager on Mar 2, 2024
Dear Guest,We're deeply sorry for the unacceptable conditions you encountered during your stay. This falls far below our standards, and we sincerely apologize for the inconvenience and discomfort caused. We take your feedback seriously and will address these issues immediately. Please rest assured that corrective measures will be taken to prevent such incidents from happening again. We hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

2/10 Terrible

Donene

Traveled with pets, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
When Gita the HOTEL MANAGER checked us in she lied to my face for one. I was told that I needed to provide our service dogs numbers for the computer system. I told her that is a Federal Law by the American Disability Act that you cannot ask me for that. She started lying again telling me she couldn’t check us in without the dogs numbers. Now we had just stayed the same hotel 11 days earlier and NONE of this happened that day. All I was asked is what service do are they used for. We continue to exchange words then she flat out refused to check us in unless I gave her their registration numbers or $80 for a pet fee. They are not service friendly it’s ALL AN ACT. DON’T STAY HERE. Oh yeah there were ANTS in the room.
Response from Hotel manager on Mar 1, 2024
Dear Guest,We're deeply sorry to hear about your experience during check-in. Providing excellent service, especially for guests with service animals, is our top priority, and we apologize for falling short in this instance. Your feedback is concerning, and we will address it with our team to ensure it doesn't happen again. We apologize for any inconvenience caused by the ants in your room. Your satisfaction is important to us, and we hope to have the opportunity to make things right in the future.Sincerely,Hotel Manager

6/10 Okay

kader

Traveled with group, Business traveler
I didn't like that fact that their was no breakfast in the morning 😕.
Stayed 1 night in Feb 2024
Response from Hotel manager on Feb 26, 2024
Dear Doris,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the absence of breakfast during your stay. We understand the importance of starting the day off right with a hearty meal, and we're actively exploring options to enhance our guest experience, including breakfast offerings. Your input is valuable, and we'll use it to improve our services for future guests. We hope to have the opportunity to welcome you back and provide a more satisfying stay.Sincerely,Hotel Manager

2/10 Terrible

Doris

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 2 nights in Feb 2024
Response from Hotel manager on Feb 26, 2024
Dear Doris,We're sincerely sorry to hear about your disappointing experience. Your feedback is essential, and we're committed to addressing any issues to ensure our guests have a pleasant stay. We apologize for falling short of your expectations and would appreciate the opportunity to make things right. Please feel free to reach out to us directly so we can discuss your concerns further.Sincerely,Hotel Manager

6/10 Okay

Cheyenne

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Hotel manager on Feb 26, 2024
Dear Cheyenne,Thank you for taking the time to share your feedback. We're glad to hear that you chose to stay with us. We apologize if your experience didn't fully meet your expectations. We appreciate your valuable input, and we will use it to improve and enhance our services for future guests. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.Sincerely,Hotel Manager

2/10 Terrible

mary lynn

Traveled with group, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely filthy, cockroaches,brick hard
Response from Hotel manager on Feb 22, 2024
Dear guest,We apologize for the cleanliness issues you encountered during your stay. It is unacceptable for our property to be in such a condition, and we deeply regret the inconvenience caused. We appreciate your feedback and assure you that we take it seriously. Our management team is working diligently to address these concerns and make improvements. Thank you for bringing this to our attention.Sincerely, Hotel Manager

2/10 Terrible

Danny

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Danny,Thank you for taking the time to share your feedback. We're disappointed to hear that your experience fell short of expectations. Your input is valuable to us, and we'll use it to improve our services. We hope you'll consider giving us another chance in the future.Sincerely,Hotel Manager

4/10 Poor

claudia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel manager on Feb 15, 2024
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

6/10 Okay

Cynthia

Business traveler, Traveled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
No greeting upon arrival. Poor desk clerk seemed sick. Room was a smoking room (I should have specified non) and was very dusty. If the reservation didn't specify non-refundable, I would have definitely left.
Stayed 1 night in Feb 2024
Response from Hotel manager on Feb 13, 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the lack of greeting upon your arrival and for any inconvenience caused by the smoking room and cleanliness issues. Your comments are valuable to us, and we will address them with our team to ensure improvements are made. We understand your concerns and regret any discomfort you experienced. If you have any further feedback or if there's anything we can do to make it right, please don't hesitate to reach out. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant stay in the future.Sincerely,Hotel Manager

6/10 Okay

Maria

Brought our dog as it is dog friendly. Our dog found an old chicken bone in our room. A lot of dust on the floors. Neighbors were very noisy all hours of the night. Heard dogs barking 2 doors down early hours of the morning. We think the owners left them in the room alone. The parking lot was sparse with cars and there were a lot of empty rooms. We, the patrons could have easily been spaced few doors apart.
Stayed 1 night in Feb 2024
Response from Hotel manager on Feb 13, 2024
Dear Guest,We sincerely apologize for the inconveniences you encountered during your stay. Providing a comfortable and clean environment for our guests, including their furry companions, is a top priority. Your feedback will be addressed with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Manager

6/10 Okay

Brittney

Traveled with family and small children
Liked: Staff & service, amenities
Rooms should be wiped down more often as well as floors swepted and mopped.
Stayed 2 nights in Jan 2024
Response from Hotel manager on Feb 7, 2024
Dear Guest,Thank you for your feedback. We apologize for any cleanliness issues you experienced during your stay. Your comments are valuable, and we will address them with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to welcome you back for a better experience in the future.Sincerely,Hotel Manager

4/10 Poor

Kamal

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor breakfast and poor service
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 28, 2024
Dear Guest,We apologize for the disappointment you experienced with our breakfast and service. Your feedback is important to us, and we'll address these issues to enhance the guest experience. We appreciate your input and hope for the chance to provide a more satisfying stay in the future.Sincerely, Hotel Manager

6/10 Okay

Shelomie

It’s fine.
Stayed 1 night in Dec 2023
Response from Hotel manager on Jan 26, 2024
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

6/10 Okay

Jimmie, Nashville

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 24, 2024
Dear Guest,Thank you for your feedback! We're pleased to hear that you found our location suitable for your needs. If there's anything else we can do to make your stay even better, please feel free to let us know. We look forward to welcoming you back.Sincerely, Hotel Manager

8/10 Good

Kasey

Liked: Cleanliness, property conditions & facilities
Peaceful
This day at super 8 was quiet and relaxing other than work. The property was well maintained people were nice and respectful the only complaint that I have is the location that there's not very much to do if you were going to be staying at that hotel long term other than that I was very happy with our stay
Stayed 6 nights in Jan 2024
Response from Hotel manager on Jan 22, 2024
Dear Guest,Thank you for choosing Super 8 for your stay. We're pleased to hear that your experience was quiet, relaxing, and that you found the property well-maintained. We appreciate your feedback and understand your concern about the location. We will continue to strive for excellence and hope to welcome you back for another enjoyable stay. If there's anything specific you'd like to see or suggest for long-term guests, please feel free to share.Sincerely, Hotel Manager

4/10 Poor

NAGARAJU

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 20, 2024
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel manager on Jan 20, 2024
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
By far the nastiest hotel I've ever seen!!
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 18, 2024
Dear Guest,We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we would like to understand more about your specific concerns. If there's anything you'd like to share or if we can address any issues, please reach out to us directly. We value your input and hope to have the opportunity to improve for future stays.Sincerely, Hotel Manager

8/10 Good

ana

Stayed 5 nights in Jan 2024
Response from Hotel manager on Jan 20, 2024
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

8/10 Good

Robert

Stayed 2 nights in Jan 2024
Response from Hotel manager on Jan 17, 2024
Dear Guest,Thank you for taking the time to share your feedback! We're pleased to see you rated us an 8 out of 10 on Hotels.com. We value your input and hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

2/10 Terrible

J

Stayed 3 nights in Jan 2024
Response from Hotel manager on Jan 17, 2024
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Jordan

Traveled with family
Stayed for a night. Clean room comfy beds. Not a Hilton or anything but very nice and very affordable
Stayed 2 nights in Jan 2024
Response from Hotel manager on Jan 16, 2024
Dear guest,Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed a clean room with comfy beds during your stay. While we may not be a luxury brand, we strive to provide a pleasant and affordable experience for our guests. If there's anything specific you liked or if you have any suggestions for improvement, please feel free to share. We appreciate your comments and hope to have the opportunity to welcome you back for another comfortable stay.Sincerely,Hotel manager

2/10 Terrible

Bernard

Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 15, 2024
Dear Bernard,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty bug everywhere
Horrible room had lots of roaches. Sheets had burn wholes in them
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 13, 2024
Dear Guest,We are truly sorry to learn about your disappointing experience during your stay. Your feedback about the presence of roaches and the condition of the sheets is deeply concerning, and we sincerely apologize for any discomfort this may have caused. Our team is actively addressing these issues to ensure they do not recur. We appreciate your understanding and hope you will consider giving us another chance to provide a much-improved experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Dennis

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Bugs in tub. Dirty bed linings. very loud.
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 13, 2024
Dear Guest,We sincerely apologize for the multiple issues you encountered during your stay. Your feedback is deeply concerning, and we take these matters seriously. Rest assured, our team will investigate and address the cleanliness and noise concerns immediately. We appreciate your patience and would like the opportunity to make things right. Please contact us directly to discuss your experience further.Sincerely, Hotel Manager

4/10 Poor

Shelley

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is under renovation and people were coming and going and making a lot of noise in other rooms. Although a few things have been renovated, our room is sub-par. The microwave looks like it has mold in it. The building itself is really old and battered - stairs seem to be falling apart.
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 9, 2024
Dear Guest,We apologize for the inconvenience caused during your stay. Your feedback is crucial, and we'll address the issues you've mentioned to enhance the overall experience for our guests. We appreciate your understanding and hope to welcome you back for an improved stay once renovations are complete.Sincerely, Hotel Manager

2/10 Terrible

Wagner

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 9, 2024
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

4/10 Poor

Madeline, VINELAND

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very basic accommodations but just okay for the amount paid. The breakfast was ridiculous, a granola bar and a donut. I wouldn’t recommend this location.
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 9, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We apologize that the accommodations and breakfast did not meet your expectations. Your comments are important, and we will use them to improve our services. We appreciate your honesty, and if there are specific aspects you'd like to discuss further or if there's anything we can do to make it up to you, please feel free to let us know. We value your input and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel manager on Dec 30, 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms needs to be upgraded
Stayed 1 night in Dec 2023
Response from Hotel manager on Dec 25, 2023
Dear Guest,Thank you for your feedback. We appreciate your suggestion regarding room upgrades. Guest input is invaluable to us, and we will certainly take your comments into consideration as we work to enhance our accommodations. If you have any specific areas or features you'd like to see improved, please feel free to share them with us. We value your input and hope to have the opportunity to welcome you back for an improved and more comfortable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access off interstate
The stay was good. Easy to get to off the interstate. My only complaint is you have to give them a 50 deposit. I went to the gas station and used the atm so i could get my refund the next morning.
Stayed 1 night in Dec 2023
Response from Hotel manager on Dec 25, 2023
Dear Guest,Thank you for your feedback, and we're pleased to hear that your stay was good and that our location was convenient for you. We appreciate your understanding regarding the deposit policy. If you have any further comments or suggestions for improvement, please feel free to share them with us. We value your input and hope to welcome you back for another positive experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Darlene

Disliked: Cleanliness, amenities, property conditions & facilities
Response from Hotel manager on Dec 25, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Good

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine except Smoke detector went off at 11:00 pm while sleeping. But, they came right away and fixed it
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 23, 2023
Dear Lesley,Thank you for your feedback! We're glad to hear you had an overall positive experience. Apologies for the inconvenience with the smoke detector, but we're pleased our team promptly resolved the issue. We appreciate your understanding and hope to see you again soon!Sincerely, Hotel Manager

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities
ROACH MOTEL!
Stayed 1 night in Dec 2023
Response from Hotel manager on Dec 22, 2023
Dear Guest,We're truly sorry to learn about your experience, and we apologize for any inconvenience caused. Your feedback is taken seriously, and we are actively addressing the issue to ensure a more comfortable stay for our guests. Please know that cleanliness and guest satisfaction are our top priorities, and we're working diligently to resolve this matter. We appreciate your honesty and hope you'll give us another chance to provide you with the experience you deserve.Sincerely, Hotel Manager

6/10 Okay

James

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Hotel manager on Dec 17, 2023
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

2/10 Terrible

Barbara

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty, pillows smelled of Marijuana. Fire alarm needed batteries and beeped all night. Pool was closed. Breakfast was water and a stale cerel bar. Terrible
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 16, 2023
Dear Barbara,We sincerely apologize for the multiple issues you experienced during your stay. Your feedback about the unpleasant odor, fire alarm, pool closure, and breakfast is deeply concerning. This falls well below our usual standards, and we regret any inconvenience caused. We assure you that we are taking immediate action to address and rectify these issues. Your understanding is appreciated, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Kaley

Liked: Property conditions & facilities
Gave me the wrong room
Stayed 1 night in Dec 2023
Response from Hotel manager on Dec 11, 2023
Dear Guest,We sincerely apologize for the mix-up with your room assignment. This is not the level of service we strive to provide. Please accept our apologies for any inconvenience caused. We are investigating the issue to prevent such occurrences in the future. If there's anything else we can do to make amends, please let us know.Sincerely, Hotel Manager

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
“Super” 8, huh?
This place is a dump. The front desk woman was less than pleasant. Cockroaches and flies all over the room, cigarette burns all over the place, and a freakin french fry and crumbs in the bed under the covers. Showed up and was charged an additional $50 deposit. I asked if it was a security deposit, and she pointed to a handwritten paper that said “$50 deposit-non-refundable”. Called hotels.com and they said she misinformed me.
Stayed 1 night in Dec 2023
Response from Hotel manager on Dec 11, 2023
Dear Guest,We are deeply sorry to hear about your disappointing experience at our hotel. Your feedback is concerning, and we sincerely apologize for the cleanliness issues and the unpleasant interaction with our staff. We take these matters seriously and will address them with our team to ensure improvements. Regarding the deposit, we are investigating the miscommunication and will take corrective action. Please allow us the opportunity to make things right.Sincerely, Hotel Manager

6/10 Okay

Virginia

Disliked: Property conditions & facilities
Seems decent
Stayed 1 night in Dec 2023
Response from Hotel manager on Dec 11, 2023
Dear Guest,Thank you for sharing your rating. We value your feedback and would appreciate any specific comments you have about your stay. Your insights help us enhance our services. If there's anything we can do to improve and make your experience better in the future, please let us know.Sincerely, Hotel Manager

6/10 Okay

Lance

Disliked: Cleanliness
Flies in room. At least there were no bedbugs. Room needs a makeover. No breakfast just a grab & go which was only a bttle of water donettes & a granola bar whic I don't call a breakfast!!
Stayed 1 night in Dec 2023
Response from Hotel manager on Dec 11, 2023
Dear Guest,Thank you for taking the time to share your feedback. We apologize for the inconvenience caused by the flies in your room and appreciate your understanding regarding the absence of bedbugs. Your comments on the room condition are duly noted, and we'll work towards improvements. We also appreciate your input on the grab & go breakfast, and we'll review our offerings to better meet our guests' expectations.Sincerely, Hotel Manager

2/10 Terrible

Nichole

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Roach motel
The room was filthy with little bits of trash In the corners. the bathroom was disgusting, and the room was infested with roaches. The only good thing I experienced at this roach motel was the front staff.. I would ask for a full refund. If I thought it would do any good I better get my deposit back.
Stayed 2 nights in Dec 2023
Response from Hotel manager on Dec 5, 2023
Dear Guest,We sincerely apologize for the challenges you faced during your stay. This is not the experience we strive to provide. Rest assured, we are addressing the issues raised to ensure a cleaner and more comfortable environment for our guests. We appreciate your feedback and regret any inconvenience caused. Please contact our management directly to discuss a resolution, including the possibility of a refund.Sincerely, Hotel Manager

2/10 Terrible

Michelle

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was dirty and the pool had no heat. The pictures provided online were probably from years ago. When I spoke to the front desk, she told me to wait she would call management as I was unhappy she never called I called back to the front office with no response so I called Expedia to follow a complaint and because I did so she kicked us out of the hotel after calling the police, I do not recommend anybody staying at this particular hotel
Stayed 1 night in Nov 2023
Response from Hotel manager on Nov 28, 2023
Dear Guest,We apologize for the negative experience you had during your stay. Your feedback is important, and we take these concerns seriously. We're sorry for the issues with cleanliness, the unheated pool, and the lack of effective communication from the front desk. It's unfortunate that your experience led to such a drastic outcome. We appreciate your feedback and will use it to address and improve our services. If there's anything specific you'd like to share or if there's a way we can make amends, please feel free to provide more details. We hope to have the chance to regain your trust in the future.Sincerely, Hotel Manager