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Reviews of Westville Hotel

4 out of 5
Westville Hotel
14-20 Tempo Road, Enniskillen, Northern Ireland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 173 out of 273 reviews" "
Rating 8 - Good. 74 out of 273 reviews" "
Rating 6 - Okay. 12 out of 273 reviews" "
Rating 4 - Poor. 10 out of 273 reviews" "
Rating 2 - Terrible. 4 out of 273 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again
Stayed 1 night in Dec 2023
Response from Reception on Apr 11, 2024
Thank you for your feedback, we hope to welcome you back again soon.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reception on Apr 11, 2024
Thank you for your feedback, we hope to welcome you back again soon.

8/10 Good

Suzanne

Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall we had a nice stay in the hotel. However check out is at 11, it cost 10 euro extra to check out 12 instead.which is the standard time for most hotels. Food was nice but breakfast was a bit disappointing/basic. For the price of our stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

john

Stayed 3 nights in Dec 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
This was our second time staying here and it was just lovely, the Christmas decor was beautiful and our room was very cosy and comfortable. Breakfast was delicious and plenty of choice. Will stay here again in the near future
Stayed 1 night in Dec 2023

10/10 Excellent

Mrs Wendy A

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Friendly helpful staff, lovley comfortable bed very spacious room
Stayed 1 night in Nov 2023

10/10 Excellent

MR A

Stayed 2 nights in Nov 2023

10/10 Excellent

V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Andrew

Stayed 2 nights in Oct 2023

10/10 Excellent

Roberta

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Pauric

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. Very Friendly!!
Stayed 1 night in Nov 2023

10/10 Excellent

D

Stayed 1 night in Oct 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 2 night stay, staff are amazing and couldn’t do enough for you, food was excellent
Stayed 2 nights in Oct 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Trevor

Liked: Cleanliness, property conditions & facilities, room comfort
Short break
We had a relaxing stay at the Westville hotel. Slight problem with our room but this was sorted promptly and efishently. Staff in the hotel were very friendly and the breakfast was amazing. Overall a great experience.
Stayed 2 nights in Sep 2023

8/10 Good

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
INTO THE WESTVILLE
Stayed here before, will stay again.
Stayed 1 night in Sep 2023

10/10 Excellent

Mark and Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
Hotel was lovely. Staff very friendly and helpful. Food was lovely and hot .a good verity of food for coeliacs and vegans .chicken wings are the best we have ever eaten.
Stayed 2 nights in Sep 2023

10/10 Excellent

Mary

Stayed 1 night in Sep 2023
Response from Reception on Sep 23, 2023
Good Afternoon,On behalf of the Cassidy Hospitality Group we would like to thank you for your feedback and hope to welcome you back in the near future!Kind RegardsReception Team

10/10 Excellent

Jennifer

Stayed 2 nights in Sep 2023
Response from Reception on Sep 23, 2023
Good Afternoon,On behalf of the Cassidy Hospitality Group we would like to thank you for your feedback and hope to welcome you back in the near future!Kind RegardsReception Team

8/10 Good

Owen

Stayed 1 night in Sep 2023
Response from Reception on Sep 23, 2023
Good Afternoon,On behalf of the Cassidy Hospitality Group we would like to thank you for your feedback and hope to welcome you back in the near future!Kind RegardsReception Team

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had a very enjoyable time with the staff being very helpful and friendly, and with a good choice of food
Stayed 2 nights in Sep 2023
Response from Reception on Sep 23, 2023
Good Afternoon,On behalf of the Cassidy Hospitality Group, I would like to thank you for your feedback. I am pleased to hear that you had an enjoyable time and that our staff was helpful and friendly to you. It is also great to hear your feedback on the choices of the food. We hope to welcome you back in the near future!Kind Regards,

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Viktoria on Sep 23, 2023
Good Afternoon,On behalf of the Cassidy Hospitality Group we would like to thank you for your feedback and hope to welcome you back in the near future!Kind RegardsReception Team

8/10 Good

Mandy

Stayed 1 night in Aug 2023
Response from Reception on Sep 23, 2023
Good Afternoon,On behalf of the Cassidy Hospitality Group we would like to thank you for your feedback and hope to welcome you back in the near future!Kind RegardsReception Team

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Reception on Sep 23, 2023
Good Afternoon,On behalf of the Cassidy Hospitality Group we would like to thank you for your feedback and hope to welcome you back in the near future!Kind RegardsReception Team

6/10 Okay

Gerard

Traveled with partner
Liked: Staff & service, property conditions & facilities
Not the hotels fault but road noise is pretty bad,and the room was so warm keeping the window open wasnt a choice
Stayed 2 nights in Aug 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Westville Hotel. Enniskillen.
Fantastic hotel. Staff very helpful and friendly. Excellent location.
Stayed 2 nights in Aug 2023
Response from Reception on Sep 23, 2023
Good Afternoon,On behalf of the Cassidy Hospitality Group, I would like to thank you for your feed back on our staff and Hotel. We are pleased to hear that you have an amazing time here and that our hotel location was accommodating for you! We hope to welcome you back in the near future!Kind Regards,

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with very comfortable accommodation and helpful, pleasant staff.
Stayed 2 nights in Aug 2023
Response from Reception on Sep 23, 2023
Good Afternoon,On behalf of the Cassidy Hospitality Group, I would like to thank you for the generous feedback you have given. I am also pleased to hear that you found our accommodation comfortable and our staff to be pleasant. We hope to welcome you back in the near future!Kind Regards

10/10 Excellent

Luke

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great job
Stayed 1 night in Aug 2023
Response from Reception on Sep 23, 2023
Good Afternoon,On behalf of the Cassidy Hospitality Group we would like to thank you for your feedback and hope to welcome you back in the near future!Kind Regards

10/10 Excellent

geraldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Viktoria on Aug 2, 2023
Good Evening Geraldine,On behalf of the Cassidy Hospitality Group, We would like to thank you for your high rating and hope to welcome you back in the near future.Kind Regards,

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for both lough and centre of town. Good parking . Overall Excellent. we asked for twin bed room which was very hot and window was above a noisy extractor/aircon fan.
Stayed 1 night in Jul 2023
Response from Viktoria on Aug 2, 2023
Good Afternoon Jennifer,We are delighted to get such a high rating from you. On behalf of the Cassidy Hospitality Group we hope to welcome you back in the near future.Kind Regards,

10/10 Excellent

Nigel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a fantastic stay at the Westville Hotel, the bedroom and bathroom were very spacious with everything you need for a pleasant stay. The breakfast we had on two mornings were just perfect very tasty indeed, Jackie who greeted us and took care of us each morning was very professional, friendly and a wealth of knowledge of where to go and what to do in Enniskillen. The only reason I gave 4 for condition was because the toilet was cracked in two places, a couple of tiles were cracked with grout missing ( this is not a criticism just an observation and in no way affected our stay ). In the welcome pack in our room it states that the Westville Hotel is a family run hotel, Jackie and staff make you feel not just a guest but part of the family. I have no hesitation in recommending the Westville Hotel. Thanks for a brilliant experience.
Stayed 2 nights in Jul 2023
Response from Viktoria on Aug 2, 2023
Good Evening Nigel,We are delighted to hear that you had a brilliant experience at The Westville Hotel. We appreciate the feed back and have taken notes of it. On behalf of Jackie and the Cassidy Hospitality Group we would like to thank you for staying with us and hope to welcome you back in the near future.Kind Regards,

4/10 Poor

Colin

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Viktoria on Aug 2, 2023
Good Evening Colin,On behalf of the Cassidy Hospitality Group we would like to thank you for your high rating and hope to welcome you back in the near future.Kind Regards,

8/10 Good

Allen

Stayed 2 nights in Jul 2023
Response from Reception on Jul 20, 2023
Good Afternoon,We are delighted to receive a high rating from you! On behalf of the Cassidy Hospitality Group we would like to thank you for staying with us and hope you choose to stay with us again.Kind Regards,

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was bright very clean and pleasant staff. Would stay heasr again. Food was great to.
Stayed 2 nights in Jul 2023
Response from Reception on Jul 20, 2023
Good Afternoon,We are delighted to receive a high rating from you! I will make sure to pass this on to the rest of our staff! On behalf of the Cassidy Hospitality Group we would like to thank you for staying with us and hope you choose to stay with us again.Kind Regards,

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and tidy. Bed was big and comfortable. Staff were very friendly.
Stayed 1 night in Jun 2023
Response from Reception on Jul 2, 2023
Good Morning David,Thank you for your review, we are glad to hear that you had a great stay! We hope to welcome you back in the near future!

6/10 Okay

Nicola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip with daughter for 21st
Good. I had asked for a nice quiet room. Looking out onto a roof. Sounded like a generator outside!
Stayed 1 night in Jun 2023
Response from Reception on Jul 20, 2023
Good Afternoon,We are sorry to hear that the noise and view had an affect on your stay, however we hope that other than that your stay was enjoyable! On behalf of the Cassidy Hospitality Group we would like to thank you for staying with us and hope you choose to stay with us again.Kind Regards,

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Very clean all over. Great location.
Stayed 2 nights in Jun 2023
Response from Reception on Jul 20, 2023
Good Afternoon,We are delighted to receive a high rating from you! On behalf of the Cassidy Hospitality Group we would like to thank you for staying with us and hope you choose to stay with us again.Kind Regards,

10/10 Excellent

Victoria

Stayed 1 night in Jun 2023
Response from Reception on Jul 20, 2023
Good Afternoon,We are delighted to receive a high rating from you! On behalf of the Cassidy Hospitality Group we would like to thank you for staying with us and hope you choose to stay with us again.Kind Regards,

10/10 Excellent

Graham

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great vale for money
The hotel is beautifully decorated and everyone is extremely friendly. Special recognition to Jackie at breakfast time. Very wheelchair accessible as well.
Stayed 2 nights in May 2023

10/10 Excellent

Keith

Stayed 1 night in Apr 2023

8/10 Good

Cheri, Saint Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, wonderful staff, excellent restaurant. Our room was rather noisy - with the window looking out over the rooftop, which had exhaust vents running 24/7. Otherwise, nice stay and any other issues were addressed by staff immediately.
Stayed 2 nights in Apr 2023

10/10 Excellent

geraldine

Stayed 1 night in Apr 2023

10/10 Excellent

Frank

Stayed 1 night in Apr 2023

8/10 Good

Darren

Stayed 1 night in Mar 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Moira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Fabulous hotel, nothing too much trouble, clean, good quality bedding, complimentary toiletries, tea, coffee, homemade cookies and bottles of water. Breakfast first class and lots of choice
Stayed 3 nights in Feb 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Boutique Hotel
Really nice stay although just one night. Lovely boutique hotel, friendly and professional staff and great facilities. One small suggestion: the lunch/dinner menu was limited especially for a vegetarian.
Stayed 1 night in Feb 2023