Lobby lounge

Reviews of Hotel Touring

3.5 out of 5
Hotel Touring
Viale Cavour 11, Ferrara, FE

Reviews

8.6

Excellent

Rating 10 - Excellent. 190 out of 426 reviews" "
Rating 8 - Good. 184 out of 426 reviews" "
Rating 6 - Okay. 41 out of 426 reviews" "
Rating 4 - Poor. 8 out of 426 reviews" "
Rating 2 - Terrible. 3 out of 426 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Desk clerk gave us option to park in front of hotel by applying for city permit. Very convenient for unloading luggage. Staff very friendly and helpful.
Stayed 1 night in Jan 2024
Response from Hotel Touring on Feb 7, 2024
Thank you very much for your excellent review and we hope to welcome you back to our establishment. Best regards

10/10 Excellent

Molly

Traveled with partner
Right next to the Castelo Estense, and near the Palazzo Diamanté, the hotel was perfectly situated. The front desk staff were charming, breakfasts were very good, and the room was all we needed.
Stayed 3 nights in Oct 2023
Response from Staff Hotel Touring on Nov 7, 2023
Thank you very much for your excellent review and we hope to welcome you back to our establishment.Best regards, Staff Hotel Touring

6/10 Okay

Bob

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Perfect location, great breakfast, uncomfortable
Stayed 12 nights in Jul 2023
Response from Staff Hotel Touring on Nov 7, 2023
Dear Sir; Thank you for providing your feedback. We hope to welcome you back soon to Hotel Touring and in Ferrara. Best regards. Staff Hotel Touring- Ferrara

6/10 Okay

William, St Augustine

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was clean and in a perfect location. When we arrived, we noticed there was no remote control for A/C, so we opened windows. We asked at the desk, and they said thermostat was set at 22 degrees C. We asked them to check it, as it was warmer than that. The temp outside was 29 degrees C (85F). We requested twice more during the day, with no results. Finally at 9 PM, I asked for a remote, and was finally given one.
Stayed 2 nights in May 2023
Response from touring on Jun 3, 2023
Dear William,we are really sorry for what happened, summer had just arrived and we were still setting all the A/C systems. We really hope to welcome you back at our hotel to demonstrate you that our standards are higher than what you saw during your stay.Best regards,Staff Hotel Touring

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, Quiet Hotel with a Few Excentricities
Everything was great about the hotel, including a tasty breakfast buffet. However, my room did not have a window, and I couldn't figure out why. The room seemed to face the street, so...? There was a door in the room that seemed to be an exit external to the hotel, but I could not open it. It was locked, so it was useless as an emergency exit. This door had a window, but it was opaque, and only provided daylight, no external view.
Stayed 5 nights in May 2023
Response from touring on May 28, 2023
Dear Gary,Thank you for providing your feedback. We really appreciate it.Best regards. Staff Hotel Touring – Ferrara

10/10 Excellent

Eric

Stayed 1 night in May 2023
Response from touring on Jun 9, 2023
Dear Eric,Thank you very much for your excellent review and we hope to welcome you back to our establishment. Best regards,Staff Hotel Touring

10/10 Excellent

Michelle

Stayed 1 night in May 2023
Response from touring on May 20, 2023
Dear Michelle,thank you for providing your feedback. We really appreciate it and hope to welcome you back soon to Hotel Touring and in Ferrara. Best regards.Staff Hotel Touring – Ferrara

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and convenient
Very conveniently located hotel, right in the town centre but quiet. My room was in the annexe which was a bit dated but absolutely fine, very clean. The main hotel was very modern and tastefully decorated. Friendly staff and excellent breakfast with gluten free items available, I will stay again.
Stayed 1 night in Feb 2023
Response from touring on Feb 23, 2023
Dear Deborah,Thank you very much for your excellent review and we hope to welcome you back to our establishment. Best regards,Staff Hotel Touring

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's located right next to the castle. Nice place. Recomend.
Stayed 1 night in Jan 2023
Response from touring on Feb 1, 2023
Thank you very much for your excellent review and we hope to welcome you back to our establishment. Best regards,Staff Hotel Touring

6/10 Okay

Himanshu

Business traveler
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Nov 2022
Response from Hotel Touring on Mar 11, 2024
Gentile cliente,La ringraziamo molto per la recensione.saremo lieti di ospitarla nuovamente per un suo possibile futuro ritorno a Ferrarale auguriamo una buona giornatacordiali saluti,Staff Hotel touring

6/10 Okay

Maciej

Stayed 1 night in Nov 2022
Response from Hotel Touring on Mar 11, 2024
Gentile cliente,La ringraziamo molto per la recensione.saremo lieti di ospitarla nuovamente per un suo possibile futuro ritorno a Ferrarale auguriamo una buona giornatacordiali saluti,Staff Hotel touring

2/10 Terrible

ULISSES

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The location is good but there was no air conditioning as advertised and the room was extremely hot and the advertised parking was not available and after a long trip we had to find a parking spot on the streets which is not an easy task in Ferrara and then walk 10min to the Hotel. The staff was not very helpful to address these issues, do not recommend it.
Stayed 1 night in Oct 2022
Response from Hotel Touring on Mar 11, 2024
Dear guest,we are so sorry for this situation,we hope to see you again in our accommodation to let see you that our standards are higher now. We will take note of these problems.Otherwise thank you so much for your interview, it can show us where we must improve and the problems that we have to resolve to garantee a good stay for all our guestsHave a nice day,Best regards,Staff hotel touring

10/10 Excellent

Fabian, Fortaleza

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ni vdd e lo vs action at the heart of Ferrara. Nice staff and good breakfast buffet display.
Stayed 4 nights in Sep 2022
Response from Hotel Touring on Jan 14, 2023
Dear Fabian,Thank you very much for your excellent review and we hope to welcome you back to our establishment. Best regards,Staff Hotel Touring

10/10 Excellent

Philip

Stayed 1 night in May 2022
Response from Hotel Touring on Mar 11, 2024
Gentile cliente,La ringraziamo molto per la recensione estremamente positiva,saremo lieti di ospitarla nuovamente per un suo possibile futuro ritorno a Ferrarale auguriamo una buona giornatacordiali saluti,Staff Hotel touring

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Castle View and Good Service
A great location just steps from the castle. When I arrived there, the reception area was undergoing renovation, which was going to take a week or so to complete. I mentioned to the receptionist that I wasn't too keen on hearing the construction noise and he solved the issue by upgrading my room to one on the top floor facing the castle. The room was clean, airy and pleasant with a very good bed and pillows! Good value. I would definitely stay there again next time I am in Ferrara
Stayed 2 nights in Aug 2020
Response from Staff Hotel Touring - Ferrara. on Sep 11, 2020
Dear Sir; Thank you for providing your feedback. We really appreciate it and hope to welcome you back soon to Hotel Touring and in Ferrara. Best regards.

8/10 Good

Lynne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019
Response from Staff Hotel Touring - Ferrara. on Nov 25, 2019
Dear Madam; Thank you for providing your feedback. We really appreciate it and hope to welcome you back soon to Hotel Touring and in Ferrara. Best regards. Staff Hotel Touring - Ferrara.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Staff Hotel Touring - Ferrara. on Nov 10, 2019
Dear Sir or Madam; Thank you for providing your feedback. We really appreciate it and hope to welcome you back soon to Hotel Touring and in Ferrara. Best regards. Staff Hotel Touring - Ferrara.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, professional and very helpful with directions and other questions.
Stayed 2 nights in Oct 2019
Response from Staff Hotel Touring - Ferrara. on Nov 5, 2019
Dear Sir; Thank you for providing your feedback. We really appreciate it and hope to welcome you back soon to Hotel Touring and in Ferrara. Best regards. Staff Hotel Touring - Ferrara.

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Staff Hotel Touring - Ferrara. on Oct 23, 2019
Gentile Signore; La ringrazio per questa preziosa testimonianza, per noi è stato un vero piacere ospitarla. Sperando di averla presto nuovamente come nostro gradito ospite, auguro una splendida giornata. Staff Hotel Touring – Ferrara.

10/10 Excellent

Nezih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the area
Perfect!
Stayed 3 nights in Oct 2019
Response from Staff Hotel Touring - Ferrara. on Oct 20, 2019
Dear Sir or Madam; Thank you for providing your feedback. We really appreciate it and hope to welcome you back soon to Hotel Touring and in Ferrara. Best regards. Staff Hotel Touring - Ferrara.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Sep 2019
Response from Staff Hotel Touring - Ferrara. on Oct 2, 2019
Gentile Signore; La ringrazio per questa preziosa testimonianza, per noi è stato un vero piacere ospitarla. Sperando di averla presto nuovamente come nostro gradito ospite, auguro una splendida giornata. Staff Hotel Touring – Ferrara.

8/10 Good

Verified traveler

Stayed 5 nights in Aug 2019
Response from Staff Hotel Touring - Ferrara. on Sep 5, 2019
Gentile Signore; La ringrazio per questa preziosa testimonianza, per noi è stato un vero piacere ospitarla. Sperando di averla presto nuovamente come nostro gradito ospite, auguro una splendida giornata. Staff Hotel Touring – Ferrara.

10/10 Excellent

renato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wiva il festival dei BUSKERS
buoni spettacoli
Stayed 1 night in Aug 2019
Response from Hotel Touring on Mar 11, 2024
Gentile ospite, la ringraziamo per il suo giudizio estremamente positivo,saremo lieti di ospitarla una prossima volta nuovamente in un suo possibile ritorno a Ferrara.Le auguriamo una buona giornata,cordiali salutiStaff Hotel Touring

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
They gave me an excellent room in the annex. Despite catering to cyclists, it was the only hotel in Europe during my 2 month tour that charged me extra to store my bicycle!
Stayed 1 night in Jul 2019
Response from Staff Hotel Touring - Ferrara. on Jul 29, 2019
Dear Sir; Thank you for providing your feedback. We really appreciate it and hope to welcome you back soon to Hotel Touring and in Ferrara. Best regards. Staff Hotel Touring - Ferrara.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Staff Hotel Touring - Ferrara. on Jun 18, 2019
Gentile Signore; Grazie per aver lasciato traccia del Suo soggiorno, è stato un piacere ospitarla. Sperando in una prossima occasione, auguro buona giornata. Staff Hotel Touring - Ferrara.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Staff Hotel Touring - Ferrara. on Apr 14, 2019
Dear Sir; Thank you for providing your feedback. We really appreciate it and hope to welcome you back soon to Hotel Touring and in Ferrara. Best regards. Staff Hotel Touring - Ferrara.

8/10 Good

Jesper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Mar 2019
Response from Staff Hotel Touring - Ferrara. on Apr 2, 2019
Gentile Signore; Grazie per aver lasciato traccia del Suo soggiorno, è stato un piacere ospitarla. Sperando in una prossima occasione, auguro buona giornata. Staff Hotel Touring - Ferrara.

6/10 Okay

Emily, Oxford

Liked: Cleanliness
Okay, for a Business Trip
I booked Hotel Touring based off of great reviews from my Colleagues as we frequent the area on business trips, and stay for up to 14 days. Unfortunately Reception switched the rooms of myself and a colleague. This was frustrating as I had paid more to be in a larger room. The room I was placed in had little room to manoeuver around furniture and the shower was narrow (I'm 5' and less than 150lbs). Even after reception admitted their accident they later said that I paid more because I had not booked as far in advance as my colleague and that I was in an older room that was not renovated. So basically don't waste your money deciding on Double Room Single Occupancy vs. Double Room. There is apparently no difference except wasting €20 a night extra and if you're concerned about paying for Breakfast it is included if you are staying in the main building, another thing not mentioned until after asking Reception about it. The WiFi was terrible. From 0500-0800 I could barely connect and from 1600-2200 there was no chance of connecting. The Hotel did attempt to fix this problem by changing the router in my hallway but it did not help. Its fine if you don't need it, but on a business trip, frustrating. The noise. The hotel doesn't have control over this but request a rear room. I was in a front facing room, and for whatever reason people take out and collect trash at 0100-0300. Incredibly disruptive when I had meetings and lectures the next day.
Stayed 12 nights in Jan 2019
Response from Staff Hotel Touring - Ferrara. on Mar 31, 2019
Dear Sir, we are sorry that the experience was so difficult. Best regards. Staff Hotel Touring - Ferrara.

8/10 Good

Verified traveler

Stayed 1 night in Mar 2019
Response from Staff Hotel Touring - Ferrara. on Apr 30, 2019
Gentile Signore; Grazie per aver lasciato traccia del Suo soggiorno, è stato un piacere ospitarla. Sperando in una prossima occasione, auguro buona giornata. Staff Hotel Touring - Ferrara.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent.
Excellent location. Breakfast included. Very close to Castle Estes and several great restaurants. Centrally located to explore Ferrara. 5 minute bus ride, or 20 minute walk, to the Ferrara train station. Easy to travel to Florence or Venice from here.
Stayed 12 nights in Jan 2019
Response from Staff Hotel Touring - Ferrara. on Feb 10, 2019
Dear Sir or Madam; Thank you for spending your time to write down a review. It was a pleasure hosting you. Very summarized and straight to the point: thank you for your kind words. We hope to welcoming you next time! Best Regards. Staff Hotel Touring - Ferrara.

8/10 Good

aldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Staff Hotel Touring - Ferrara. on Jan 11, 2019
Gentile Sig. Aldo; Grazie per aver lasciato traccia del Suo soggiorno, è stato un piacere ospitarla. Sperando in una prossima occasione, auguro buona giornata. Staff Hotel Touring - Ferrara.

8/10 Good

Amy, Boston, MA USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. It is right at the bus stop for the fly and bus from Bologna. My room on the 4th floor had a view of the castle. Very clean and functional hotel with a nice breakfast.
Stayed 1 night in Nov 2018
Response from Staff Hotel Touring - Ferrara. on Nov 28, 2018
Dear Madam; Thank you for spending your time to write down a review. It was a pleasure hosting you. Very summarized and straight to the point: thank you for your kind words. We hope to welcoming you next time! Best Regards. Staff Hotel Touring - Ferrara.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great location
When we booked online it stated that we had free parking. That was not the case when we got there. The parking garage was full and we had to pay for parking which was very hard to find considering the location of the hotel. The location was great - walking distance to sight seeing but having to put coins in for parking was not ok.
Stayed 1 night in Aug 2018
Response from Nicole on Aug 21, 2018
Dear Guest, Thank you again for choosing Our hotel and for this comment. It's written on the website and during the reservation, that parking is never free. We have limited parking places Guests can book and since we're in the centre of the city, it's up to the Guest find a spot. We're sorry for the misunderstanding. We hope we can welcome you again in the future! Best Regards, Nicole Staff HT

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was sparkling clean and the check in was simple. It is a quick walk to the castle, and nearby local food spots. Staff was friendly as well.
Response from Staff Hotel Touring - Ferrara. on May 6, 2018
Dear Sir or Madam; Thank you for choosing Hotel Touring, it was an honor to host it and thank you so much for this wonderful review. Hoping to have you as a guest again, I wish you a wonderful day. Staff Hotel Touring - Ferrara.

6/10 Okay

YALCIN

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Robert, Penarth Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City visit
Fantastic hotel in the historic centre of this beautiful renaissance city which is often missed by visitors to Italy. If you are a fan of Florence , Sienna etc. Ferrara is definitely a city to visit.
Stayed 2 nights in Sep 2017

10/10 Excellent

Dieter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended.
Good location with (reasonably priced) public parking near by. Walking distance from the castle. Staff is friendly and helpful.
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is right near the Castello Estense in the heart of the historic centre but also an easy walk of 15 minutes from the train station. My room was lovely, the breakfast was great, and the staff were very kind and helpful.
Stayed 2 nights in Jul 2017

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value convenient hotel in Ferrara
Very good value hotel right next to the centre, helpful staff, easy to park car. Ferrara is a nice town with excellent restaurants and lively night live
Stayed 1 night in Jul 2017

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to all the important sites.
Hotel staff was very helpful and friendly, gave us good tips on where to go and where to eat.
Dear Mr. Tim, we would like to thank you for this review, and also thank you for the complement to our staff, this makes us very proud. We hope to receive you again soon to our Hotel. best regards from all the staff of the Touring

8/10 Good

Gary, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to City centre
This hotel is an ideal base for a few days visiting the historic sites of Ferrara. Staff are always helpful and polite.
Response from Giulia on Jun 5, 2017
Dear Mr. Gary, we would like to thank you for this review, and also thank you for the complement to our staff, this makes us very proud. We hope to receive you again soon to our Hotel. best regards from all the staff of the Touring

10/10 Excellent

Alan, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel in the centre of the town.
Excellent stay with very good facilities. Would stay again. (Could do with tea making facilities in the rooms).

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Literally a stones throw from the old city center. Staff was excellent and hotel was clean and comfortable.

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ferrara
Good location,contemporary style,large room and bath, view of small park in front of hotel which made it a quiet location. Best room we had on this trip.

8/10 Good

Clare, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend and stay here again
Check in was wonderful - the staff took good care of us and the rooms we had were very comfortable. Breakfast was simple, good quality with an effort to take care of various breakfast preferences.

10/10 Excellent

James R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay in Ferrara
We had a great stay at the Hotel Touring. The staff was exceptional in matters such as parking and looking after our luggage while we toured on our departure day. Our room was modern, clean and very comfortable, and we had a nice view of the Ducal Palace from our window. We highly recommend this hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice stay.
Very good stay. Near tourist site and shopping.

8/10 Good

David, St Neots

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel on the edge of the city centre.
Great Hotel. Not luxury, but clean and in a great place for the city centre and all the sights of Ferrara. Very nicely The garage underneath is useful, although quite expensive for what it is. Certainly not designed for large cars, but the Fiat Punto that I was driving went in easily. Underfloor heating in the bathroom was really nice, and the free wifi for as many devices as you wanted was also great and fast. The bed was comfortable, and breakfast was very nice. I'd definitely recommend this for budget concious travellers who want something nice in Ferrara.

6/10 Okay

Pete, UK

Liked: Staff & service
Hotel well-located for old town
Stayed for a total for about 9 hours, great location for old town (seconds away). Fantastic pizzeria even closer. Breakfast staff made enough noise at 7am to remove need for any alarm clock - hotel very echoey (was on first floor). Reception staff wonderful, helpful and spoke excellent English.

6/10 Okay

Jan, Abingdon UK

Liked: Cleanliness
Perfectly satisfactory for short stay
check in took a long time ( waiting to be attended to) ; room rather dark and basic but clean and comfortable; we were pleased to find how near we were to the historic centre of Ferrara.