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Reviews of Hôtel Volubilis

3 out of 5
Hôtel Volubilis
Avenue Allal Ben Abdellah, Fes

Reviews

7.2

Good

Rating 10 - Excellent. 42 out of 169 reviews" "
Rating 8 - Good. 59 out of 169 reviews" "
Rating 6 - Okay. 32 out of 169 reviews" "
Rating 4 - Poor. 18 out of 169 reviews" "
Rating 2 - Terrible. 18 out of 169 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Saïd

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Mar 2024

8/10 Good

Hassan

They charge extra taxes when you check in. They told us that the extra taxes go the tourism ministry. I don't agree with them as we already pay taxes in our booking.
Stayed 3 nights in Dec 2023
Response from Service Qualité on Dec 28, 2023
Dear Hassan ;It's frustrating when additional taxes are charged at check-in. It's worth checking the details of your booking to see if any such charges were mentioned beforehand. If not, you might consider discussing this discrepancy with the hotel management for clarification.Cordially

10/10 Excellent

Azaam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Quality Department on Dec 28, 2023
Dera Azaam ;We appreciate your outstanding rating of 5 out of 5! Your feedback means a lot to us, and we're delighted that you enjoyed your experience. We hope to have the pleasure of serving you again soon.Cordially

8/10 Good

Benoit

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023
Response from Service Qualité on Nov 5, 2023
Cher Client ,Nous tenons à vous remercier pour avoir publié cette appréciation sur votre récent séjour au sein de notre hôtel Atlas Volubilis Fes. Nous sommes heureux de lire que vous avez pleinement profité de vos vacances . Toute l'équipe travaille sans relâche afin de garantir un impeccable service et une expérience mémorable .

2/10 Terrible

k., Morganville

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
AC not working, smelly, not enough towels, poor choice of breakfast. Except to refund money
Stayed 2 nights in Sep 2023
Response from Quality Department on Nov 5, 2023
Hello Guest , We thank you for sharing your comments following your stay at the Atlas Volubilis Fes hôtel. We regret to learn that certain elements of your stay did not live up to your expectations. We thank you for the report as this allows us to continually improve our services. Hoping to see you again very soon,

10/10 Excellent

Mounia

Stayed 5 nights in Jul 2023

8/10 Good

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Quality Departement on Jun 14, 2023
Dear Mr Khaled , We apologize for the inconvenience caused during your stay. We reassure you that we spare all our efforts so that your next stay will be most pleasant. Cordially

6/10 Okay

I

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water
The hotel was lovely from the outside and had some very beautiful features. When we arrived the receptionist told us that they had a problem as no hot water in the hotel. He offered us complementary breakfast but we were very disappointed because this is not what my wife and I expected. The room was a little dated as there was not a standalone shower but a bath with a shower over the bath. Cold washing was the situation of our 2 day stay. Other than that the room had a lovely balcony overlooking the swimming pool and gardens.
Stayed 2 nights in Dec 2022
Response from Ichrak Chkarat on Jan 5, 2023
Dear customer, We have already notified you of the problem that we are currently trying to remedy concerning the boiler, and you have agreed to stay with us despite the problem. Hoping that this will be resolved as soon as possible,We look forward to serving you again in the future .

8/10 Good

anushi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, female friendly, solo travel friendly,
Response from Ichrak Chkarat . Quality department on Dec 10, 2022
Dear Guest , Thank you for your review of your stay at our Atlas Volubilis hotel. It is wonderful to read that we have been able to make your stay special from your arrival until your departure Looking forward to welcoming you again, we ask you to believe, Sir, in the expression of our best regards Sincerely

10/10 Excellent

Nasim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay! Very clean room and friendly staff. Able to accommodate last minute booking
Stayed 1 night in Jun 2022

2/10 Terrible

Fatima Zzahra

Stayed 2 nights in May 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2022

10/10 Excellent

Mohammed Ayoub

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big thanks
I enjoyed my staying at this wonderful hotel. Thank you very much for everything. The staff are very nice and the service is excellent!!
Stayed 10 nights in Sep 2021
Response from Sabah EL OURIAGLI on Sep 28, 2021
Dear Guest, Thank you for your review Best Regards

2/10 Terrible

Ruchika

Stayed 4 nights in Jul 2021
Response from Sabah EL OURIAGLI on Jul 16, 2021
Chère cliente, Tout d’abord, nous tenons à vous remercier d’avoir pris le temps de nous faire part de vos remarques. Nous regrettons sincèrement que votre séjour n'ait pas répondu totalement à vos attentes et nous sommes désolés d’apprendre que vous avez vécu une expérience aussi frustrante. Vos observations contribuent à l'amélioration de nos services et nous vous en remercions. Concernant les points évoqués, croyez bien que vos remarques sont prises très au sérieux et qu'un suivi professionnel sera fait. Nous mettrons en place toutes les actions nécessaires pour rehausser la qualité de service et espérons vous recevoir dans un avenir proche afin que vous puissiez remarquer notre implication quant aux commentaires émis. Dans cette attente, recevez, chère cliente, nos plus chaleureuses salutations Sabah EL OURIAGL

8/10 Good

ANNAMARIA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
A clean and comfortable hotel in an excellent location. Close to the old town but away from the hustle and bustle! Excellent choice for breakfast, but the restaurant in the evening did not have many options for vegetarians. The man on reception was very friendly and organised a tour of the medina for us.
Stayed 3 nights in Dec 2020
Response from sabah on Dec 31, 2020
Dear Guest, We appreciate your review. We look forward to seeing you upon your return to the area! Best,

8/10 Good

Laurent, Montreal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situé à l’extérieur de la médina dans un quartier assez tranquille côté restauration. Pas d’animation ni musique le soir. Plutôt tranquille.
Stayed 4 nights in Feb 2020
Response from Atlas Hospitality Morocco on Jan 6, 2021
Cher Client, Nous vous remercions d'avoir consacré de votre si précieux temps à la rédaction de ce très joli commentaire à la suite de votre séjour dans notre hôtel. C’est sans aucun doute la plus belle des récompenses. Nous travaillons quotidiennement avec passion pour vous offrir la meilleure prestation et nous sommes ravis quand nous y parvenons. Nous faisons notre maximum afin de vous surprendre lors de chacun de vos séjours. Soyez certains que votre retour a été partagé à l'ensemble de notre équipe et on peut vous assurer que celui-ci décuplera notre motivation afin de continuer à offrir ce service d'une qualité exceptionnelle. Nous espérons vous recevoir de nouveau très vite pour un moment encore plus magnifique et inoubliable. Cordialement, Directeur Général - Atlas volubilis.

6/10 Okay

Mourad

Liked: Staff & service
Stayed 1 night in Feb 2020
Response from agent qualité on Feb 15, 2020
Cher Mourad, Merci pour votre note suite à votre séjour au Volubilis Fes. C’est avec grand plaisir que nous lisons votre retour concernant l’expérience que vous avez eu parmi nous. Nous espérons vous revoir très prochainement. cordialement

4/10 Poor

Taufiq, Boston, MA

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Technical difficulties and poor amenities but spacious We didn’t have hot water for 2 days. They turned off the water without telling us to fix it. It still didn’t get fixed after. The heat smells like donkey poop. if you come in the winter like we did, you choose between being cold or dealing with the smell. No iron, no crib, no complimentary water (they sell it for 10x the price of the grocery store), no complimentary shampoo, no tourist maps. Spacious rooms, however.
Stayed 5 nights in Jan 2020
Response from Sabah EL OURIAGLI on Jan 31, 2020
Dear Customer , Thank you for taking your time to write your review about Volubilis Fes. We sincerely regret that your stay did not fully meet your expectations. Your comments contribute to the improvement of our services and we thank you. Regarding the points raised, please understand that your comments are taken very seriously and that professional monitoring will be done with the teams concerned. We will implement all the actions necessary to improve the quality of service and hope to regain your confidence during a next stay. Best Regards

8/10 Good

Hakan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good one in the New Town
It is a four star hotel in the New Town. We were almost going to cancel at the last time due to a few really bad reviews but decided to take the risk counting on the good ones. In the end, we were happy with our stay. The room had a bit of smoking smell that we noticed right after entering but it was okay after airing it. The little carpet by the bed had a few stains so I removed it and did not use it. Other than that, we did not have any issues. Nice big comfy bed, spacious, well-heated room, tv with many channels. Cleaning service every day. Helpful reception staff. The location to the old town is a bit far but you can take taxis with no problems for varying prices. If you can find one willing to open the meter it takes only 15 dirhams.
Stayed 4 nights in Dec 2019
Response from Chargé de Qualité on Jan 31, 2020
Dear Hakan , Thank you for taking the time to write your review of Volubilis Fes. Your comments contribute to the improvement of our services and we thank you. Regarding the point raised, believe that your comments are taken very seriously. We will put in place all the necessary actions to improve the quality of service and hope that we will have the opportunity to welcome you back soon. Best regards

6/10 Okay

Verified traveler

Stayed 2 nights in Dec 2019
Response from Chargé de Qualité on Feb 1, 2020
Cher client, Merci pour votre note suite à votre séjour au Volubilis Fes. C’est avec grand plaisir que nous lisons votre retour concernant l’expérience que vous avez eu parmi nous. Nous espérons vous revoir très prochainement. cordialement

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good staff of the reception very careful also the young men mohammed is very helpful person thank you for helping
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean with outstanding staff!! I enjoyed staying there
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaasaaaaaaaaaaaaaaaaaaa
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I liked the spaciousness of the lobby and the grounds. Their were several options for dining and a bar, though I did not eat there. The reception clerk was very friendly and helpful. There was a bellman and shortly after checking into my room the maid came to check that linens were stocked. I think that the quick replacement of the missing floor mat was a ploy for a tip, but I did not mind. Everything worked. The shower had hot water and decent pressure. The bedding was clean and just the right weight for comfort. The room was not as clean as I would have preferred, carpets-floors-bathroom counter all left a bit to be desired. Still, I have stayed in much worse. I felt that I definitely got my money's worth. If you want any beverages in your room, buy them elsewhere. I paid more for a small soda and small water at the bar than what I paid for the room itself.
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Time to be redone
No porcelain left on the tub, no one cleans behind the toilets, weird stain on throw pillow, ewh! Hostess who checked me in had only one hand painted with nail polish, this was an indication of how the stay would be. Everything was half done. Side door wide open and no security. Not much lighting. Felt a little unsafe. I was given a room so far away from lobby. In middle of the night I was awakened by couple next door having a fight. Walls are thin. Color scheme is hunter green and yellow. I think that was popular in the 70's. So guessing it hasnt been renovated for over 40 years
Stayed 1 night in Apr 2018

8/10 Good

D, Rabat, Morocco

Liked: Cleanliness, room comfort
Hotel's system didn't interface well with Expedia
Expedia confirmed my reservation but the check-in staff were initially unaware of it. It wasn't in their hotel computer system. They didn't believe I had pre-paid Someone had to go online on another computer back in the office and log into their Expedia account to confirm that I had reserved and paid. Waking up in the morning, the desk clerk briefly pulled a prank on me, saying there was no breakfast served on Sundays (although I had selected breakfast-included which was confirmed on check-in). After I made a shocked look and began to figure out how I could go to a restaurant and still make my morning appointment, the clerk revealed he was kidding. Perhaps I should have gotten a big chuckle out of it, but I hadn't had a full night's sleep, so I wasn't in the right frame of mind.
Stayed 1 night in Jan 2018

6/10 Okay

Shohla

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Poor display of customer relations.
Booked for 2 days but stayed only one night. The phone system was ripped apart for repairs. Hotel; should have this information posted rather than us finding a dead phone with a dangling cable. Internet connection was poor. No connectivity from our room.
Stayed 2 nights in Sep 2017

2/10 Terrible

Muhammad

Disliked: Cleanliness, property conditions & facilities, room comfort
Mold and mildew
Mold and mildew was everywhere! Do not stay in this hotel!!!
Stayed 1 night in Jul 2017

4/10 Poor

delmilano, UK

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Decent hotel ruined by dreadful wi-fi .
The breakfast is poor which is normal in Morocco. The wi-fi is awful. I have changed hotels after 36 hours of gloom.

2/10 Terrible

George

Liked: Property conditions & facilities
Disliked: Staff & service
Overbooked and turned away
They overbooked and didn't have any rooms, and then did nothing to help us. Horrible experience. We had a confirmed reservation through Hotels.com and showed up around noon. Since we were early we expected to hear that the room wasn't ready, but we wanted to leave our bags so we could go explore the town. Instead, they told us that they didn't have any rooms for the night. And then nothing...they didn't offer to rebook us anywhere else or try to help at all. They just said that they didn't have any rooms and went on with their business. They seemed very panicked so I'm guessing that we weren't the first guests with this problem that day. Hotels.com took care of the problem and issued us a refund, although I had to ask to speak to a manager to get a full refund. Their original offer was a credit for less than the room cost, but it seemed like the first person I talked to couldn't go above $100. Still annoying and wasted my time. In the end we got a refund and a $20 voucher. The hotel looked nice and I was looking forward to staying there. The ratings for anything relating to the room are a 3 because we never actually saw the room. I'm sure they were nice - the place looked newer and well kept.

2/10 Terrible

Steve, Oregon, USA

Disliked: Staff & service, property conditions & facilities
Not a "Four Star Hotel"
The Hotel is rated as 4 star. Fairly cheap so did not expect much. I travel all over the world and know what to expect as an experienced traveler. The entire Hotel was very cold inside the lobby and dinning area. The only part of the hotel that was heated was your room. The entire staff looked sad and dejected. The breakfast room was so cold you needed a heavy jacket to keep warm. The only warm things on the breakfast table were cold scrambled eggs, some type of tomato and a bread substance that I tasted and could figure out what is was. A couple of pieces of bread and some canned fruit. At best this is a 2 "Star" Hotel. The few other guests at the Hotel did not look happy staying at this place.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to find, convenient for old town.

8/10 Good

Kader, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel very close to centre
Very nice hotel, friendly staff and close to centre, restaurants and coffee shop.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Great hotel for the price in the city center

6/10 Okay

Hector, London

Liked: Cleanliness, property conditions & facilities, room comfort
Average hotel but not a 4*
The value for money was definitely good, and so was the comfort in the room, nice bed, clean and basic toiletries well provided. Location is perfect too, you are not too far walking distance from the train station and the old town. There is also a nice pool, and overall is good. If a downside for what this hotel is really impossible to have 4* but rather 3* is their service. Yet staff is friendly, it is slow and will not take customer's needs at first serious. The worst part from where I really have now to make a negative comment is the breakfast. An eyesore! Not only the staff did not care for cleaning the tables even though the waiters are all hanging around, they do not care to fill up the empty containers, and the choice is poor to none. Really disappointed with this. Still, it is a good hotel for 1 or 2 nights.

4/10 Poor

Yassine, Dubai

Disliked: Property conditions & facilities, room comfort
Disappointed
The hotel is quite old and is merely as good as a normal 3 star hotel. No real maintenance, some of the staff were not professional even though all were very polite with us and willing to help. I liked the swimming pool though and its surroundings, not impressive but beautiful. The price was also very good. I can say the price matched the quality of the stay but I'm disappointed as I was expecting much more from a 4 star hotel and the pictures weren't anywhere close the reality.

6/10 Okay

Xingchi, Liaoning, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No wifi
No wifi in the room, only in the lobby. Are you kidding me? It is 21h century now, please.

4/10 Poor

nagete, London

Liked: Cleanliness
Disliked: Staff & service
Not a pleasant stay
Hotel Volubilis is OK if you need to stay in this area, for a business trip for example but please if you are in Fez, go to a Riad. It's where the magic happens, unnfortunately not in a hotel chain where the service is mediocre and everything is made for tourists.

10/10 Excellent

Mohsine, Denver, Colorado USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fes vist
Great hotel, superb location

10/10 Excellent

Mohsine, Denver, Colorado USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service.
Amazing place,Great service and Clean room. Overall a super hotel location in Fes.

6/10 Okay

El

Liked: Cleanliness, room comfort

8/10 Good

D Busch, Austin Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value Hotel in Fez!
I booked this hotel as an extra night in Fez after a wedding. I wanted something simple, inexpensive and in a good location. And that is exactly what I got; staff including the restaurant manager are very friendly and helpful. And while I speak OK French, they all spoke English very well. The facility is what you would expect from a tourist hotel that caters to European tours; simple yet comfortable and CLEAN! The food is good/adequate; don't expect a gourmet spread just simple good hearty food. The location was great because it's more/less in the center parks and shopping (though the medina is a quick taxi ride away). If you're looking for an easy clean place to stay in Fez at a great rate, I can recommend Hotel Volubilis!

6/10 Okay

Alper, Istanbul

Disliked: Cleanliness, room comfort
above Moroccan standards but too expensive
This is a member of local hotel chain and as such it's well-organised and well-run in general. But there are many issues that they still need to address to deserve such high room rates. Each time I wanted to enter my room I literally had a fight with the door knob which fiercely resisted opening although the key is a card and this should have never been an issue here. At least breakfast should have been included into the prices, which unfortunately isn't. They are trying to charge you as much as they can through extras which is quite intimidating and irritating I should say. Reuslt: I ended up eating outside on all meals during stay. They advertise free wi-fi internet connection in the rooms, but that's a huge L-I-E ! Each you want to get connected, you need to go down to the lobby or somewhere close to it. The room wasn't cleaned well enough and was stinking with cigarette smoke. If I ever would be in that city again, would I stay at this hotel again? Absolutely I wouldn't and I wouldn't recommend it to my foe even. You will fare much better by staying away from it. There are plenty of alternative options in this city.

4/10 Poor

Leigh M., Jeanerette, La. USA

Liked: Cleanliness
Disliked: Staff & service
Geared for businessmen and tour groups
This hotel is a throwback to 1975. Catering almost exclusively to European tour buses and businessmen. Little to no attempt to curb smoking in any public areas, it is not for those who cannot tolerate. Waitstaff in particular are snootier than any I have encountered elsewhere. Hotel is in Ville Nouvelle which isn't the place to be as a tourist outside of a group.

8/10 Good

Angiolo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Rachid

Stayed 1 night in Dec 2023

8/10 Good

abdelhay

Stayed 3 nights in Dec 2023
Response from Quality Department on Dec 28, 2023
Dear Abdelhay ;Thank you for your feedback and the 4/5 rating. We value your input and would love to know how we can improve and make your next experience even better. Feel free to share any specific suggestions you may have.Cordially

10/10 Excellent

Hugo

Stayed 2 nights in Nov 2023
Response from Quality Department on Dec 28, 2023
Dear Hugo ; Thank you for the perfect score! We're thrilled to hear that you had such a positive experience. We look forward to welcoming you again in the future. Cordially