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Reviews of Palais D'hôtes Suites & SPA Fes

4.5 out of 5
Palais D'hôtes Suites & SPA Fes
9 Derb Sonas Zyate, Fes, Fès-Meknès

Reviews

8.8

Excellent

Rating 10 - Excellent. 40 out of 72 reviews" "
Rating 8 - Good. 24 out of 72 reviews" "
Rating 6 - Okay. 5 out of 72 reviews" "
Rating 4 - Poor. 2 out of 72 reviews" "
Rating 2 - Terrible. 1 out of 72 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The service at the riad was very courteous and exceptional. We were greeted with tea and cookies while we waited for our luggage to be carried to our rooms and we were escorted to a nearby riad in the medina where we had a superb Moroccan meal in a beautiful atmosphere.
Inner court of the riad
Our tea
Stayed 1 night in Oct 2023

6/10 Okay

Anas

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
They told me free private parking on the phone. At the place, they told me there is no private parking. But you can put your car with my friend. He has a private parking. And after arguing the riad told me the gonna pay for my parking. So the next day some owner of the parking told me: the parking is paid but pay me more. So i feel unsafe and i payd him. After an hour i take me car. Another guy told me to pay. I told him everything is paid. He was jelling at me en told me that i am not a real man but a woman. And at first he didnt want let me go.
Stayed 1 night in Aug 2023

10/10 Excellent

Ali Asgar

Stayed 1 night in Jun 2023

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying here in Fes! It’s basically a 25 minute walk to to the new town to go to the mall and it’s about 10-15 minutes into the heart of the Medina! Breakfast was great, staff was helpful and we enjoyed our time there!
Stayed 3 nights in May 2023

10/10 Excellent

Kit Yan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very attentive, and willing to go out of their way to accommodate our needs during the stay!
Stayed 2 nights in Sep 2022

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old world charm
This gem of a riad located in the old city is a good find. It’s unexpectedly situated in a neighborhood that’s undescript until you walk into the front door of the riad....what a pleasant surprise. A large spacious area decorated with lots of colorful traditional pillows and furniture. As you wonder the riad, you will find a roof top terrance and lots of nooks to relax or read. The young staff was very prompt, helpful and accommodating. At one point in the late evening, my guide came to pick me up to retrieve my lost luggage at the airport. I found him breaking bread with roughly six of the young staff. They were so kind to also invite me to enjoy the wonderful and tasty tagine that was prepared by one of them. The only downside I would express is that it’s not walking distance to the attractions and taxis are not readily available to just hop in. I would definitely recommend this place for authenticity, clean rooms and nice staff.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel near Medina
Beautiful hotel -- ornate courtyard with high ceilings, pool, and terrace overlooking the city. Well-located within the medina with a 10 minute walk to the blue gates. Service was great, and the breakfast was superb -- you have your choice of where to eat, and an incredible selection of food. Additionally, the hotel offers spa services -- massages much cheaper than anything you'll find in Europe/US, and quality was fine. Only complaints were that the mattresses were a little hard (though this seemed to be true at every hotel we stayed at in morocco), and (since we were there in december) the hotel room got a little too cold for our tastes at night. But these were very minor, and I would definitely stay at this hotel again if I came to Fez.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay but a little trick for parking. We met 4 wired guys to block our way in a narrow alley and forced us to parking in their parking lot. We called the manager coming out to solve this issue and paid 50DH for one night parking.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall a pleasant stay but some small issues with check in and tour booking process. The riad itself is beautiful inside and the room was great, but make sure you get one of the suites. Pickup from the airport did not go smoothly, one man had our name on a paper but brought us outside to wait for a different car. And when booking a tour make sure to confirm it is what you want as we got signed up for a car tour when we wanted a walking tour of the medina. Food was extremely expensive for the quality you get.
Stayed 2 nights in May 2019

10/10 Excellent

Fran, Mequon, WI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was warm & welcoming. Riad is beautiful! Location is close to restaurants & shopping.
Stayed 3 nights in Apr 2019

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff, Mehdi helped us feel very welcome as if the Riad was our home. The place is beautiful beyond words
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old world splendor with some modern facilities
Gorgeous tile work, great service, and quite comfortable. Not a modern hotel, but perfect if you prefer unique beauty to modern blandness. The common area was splendid and the service was both friendly and efficient - one felt like a Prince a thousand years ago. The room was comfortable but European-hotel small. The hotel is very conveniently located - a 1-minute walk to a taxi stand, and only a 10-minute walk to the heart of the souk.
Stayed 5 nights in Mar 2019

10/10 Excellent

Francisco, Queretaro, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Wonderfull Place!!!!! very nice Arquitecture and service, Inside the Medina,
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this beautiful Riad for 2 nights. Everything was perfect. At check-in we were greeted with cookies and Moroccan tea while we filled out paperwork and our luggage was taken to our room. We arrived later than expected due to a delay in our flight and ordered a delicious dinner. Room was huge and more than enough space for our family (traveling with two kids). We took our breakfast on the roof top terrace each morning so we could watch to sunrise over Fez. Entire staff was extremely helpful and welcoming.
Stayed 2 nights in Dec 2018

8/10 Good

Ken, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The decor in the riad is impressive, all the little objects and details are exquisite. The room is good, an electric fan for keeping the air fresh, just the shower was either too hot or too cold. We arrived the Riad at late night, staff was friendly and helpful to help to check-in. Breakfast is standard moroccan riad style, pancake, moroccan bread, jam and eggs, juice and coffee.
Stayed 3 nights in Oct 2018

10/10 Excellent

Omar

Beautiful riad with friendly staff
Great riad, in a quite part of the medina. Easy walking access to the Blue Gate area of the medina (about 10-15 mins). Clear rooms, beautiful lobby area, and nice and helpful staff.
Stayed 2 nights in Sep 2018

4/10 Poor

Expediacustomer, Westerville Ohio

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Hotel staff was friendly and kind, the hotel interior is amazing but the surrounding area is less than ideal. Fes ended up being a town where everyone tries to scam you in ways big and small, you will leave distrusting everyone, we found ourselves looking forward to leaving almost immediately. The hotel was luxurious it acted as an oasis. Unfortunately however they even try to rip you off too. A taxi from the hotel to gare costs about 40-50 cents during midday traffic, when we tried to order a night taxi through the hotel they told us it would be 9$ when it should have been 1$ (double at night), when I told them what we paid, the attendant told me I was wrong. We hailed a cab without their help and it was 1$. But before that, when we were leaving for our train at 10pm they suddenly told us ‘wait wait you have to settle up your bill’, coming as a surprise considering we had paid everything in advance and no one had said anything when we turned in our keys. They printed a janky looking bill that was crooked, pixelated and improperly sized that included tourism taxes amounting to 20$. I showed him my Expedia bill that explicitly stated all taxes were already paid and after several minutes looking at my phone receipt came the ultimate line and clear insult of “if you don’t want to pay it then I’ll pay it from my own pocket” which you will hear often in Morocco when they want to pay out of pity and know they have been caught. Will not return.
Stayed 3 nights in Aug 2018

10/10 Excellent

Rehana

Beautiful hotel with amazing friendly staff.
The hotel staff were amazing - they were so polite and helpful. We had just driven from Marrakech to Fes and were tired and a few of us were cranky but the staff were extremely kind and offered us welcome drinks and biscuits whilst they carried the luggage to our rooms. The location was good. Its about a twenty minute walk to the medina but by car it took around 5 minutes. There was secure parking for 50dh a night. The breakfast on the rooftop was amazing, all freshly cooked with a wonderful view. The building inside is beautiful, great upgrades but kept the traditional feel. We had a suite which was lovely and cosy and like a mini apartment. The indoor pool is open 24 hours and we tended to always have the pool to ourselves which was lucky. Was a bit hard to find the location. Would be beneficial if they had a sign of the hotel outside the entrance. All in all we noticed that the staff really take pride in taking care of their guests and the guests experience rather than try to have a large quantity of guests which we really appreciated. Thank you so much for the amazing hospitality and I do apologize for the cranky behavior of some of the party.
Stayed 2 nights in Aug 2018

10/10 Excellent

Maria Camila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This riad was absolutely amazing! Everything was so clean and beautiful. Our room was huge, we basically had the entire terrace to ourselves! The breakfast was SO plentiful and fresh. Unfortunately I got sick during my stay (not because of the road) but the staff were so attentive and caring. Definitely recommend!
Stayed 2 nights in Jul 2018

8/10 Good

hun ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

8/10 Good

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning Moroccan artisan architectural style
Beautiful hotel, friendly staff, great location in the Medina.
Stayed 2 nights in Jun 2018

10/10 Excellent

Rachael, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning Riad within the Médina!
We stayed here for two nights which was also our first two nights in Morocco. The riad is inside the medina and about a 3-4 minute walk from the main road. When we arrived we were given mint tea and Moroccan cookies in the beautiful lobby area whilst the manager checked us in. We were then shown to our room with the help of our luggage being carried for us which was nice. The room was a good size with a huge bathroom (we stayed in oriental room 1). Just a tip when showering, the seal on the bath doesn’t reach the bath so then water spills onto the floor which can flood the floors. I’d suggest using the hand shower and having the pressure on lightly if you want to avoid this. Basic toiletries such as shampoo and conditioner are provided. The bed was very comfortable as were the pillows. Breakfast was delicious and filling (you tick a sheet with the options you want when you arrive and can have it served in the reception area, pool courtyard or roof terrace). The staff were so helpful and always greeted us with a smile. They even helped us look at train timetables to go to Rabat. We had dessert here both nights which was served in the lobby/reception area and it’s so nice and relaxing to sit on the sofas. There was also music that was playing which was really nice. I would happily stay at this Riad again and would recommend this Riad to anyone who is planning to visit fes.
Stayed 2 nights in May 2018

2/10 Terrible

Emir Adel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a DUMP
Please make sure to reimburse US This was a DUMP the location is impenetrable with a car, the sign and the Hotail Palais which stand for Palace is nothing far from a Tomb! I urge you not to send anybody there the same comment is also on Marrakech. You will be fooling your Client and they will be mad at You. Ask always a Hotel to show the street and ENTRY, otherwise Moroccan will fool you.
Stayed 3 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff. Rancid was particularly nice and helpful.
Stayed 4 nights in Feb 2018

10/10 Excellent

Sonia, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful accommodation with lovely rooms
We stayed in this accommodation for 3 nights and it was beautiful. All staff at the hotel were smiley, helpful and kind. Few problems with hot water but staff moved our room and quickly fixed. The location was good but we did get lost on the first time out as its like little maze around the buildings; however a short and cheap taxi found us back.
Stayed 3 nights in Dec 2017

8/10 Good

Rohit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in the Fes Medina
Beautiful riad. Decent location. wonderfully friendly staff. Very tasty breakfast - make sure you have it on the terrace because the view is incredible. Room was great (Meknes suite) - comfortable and the bathroom was amazing (strong and hot shower) - only problem was that the heating wasnt great. it works but because the rooms are big with such high ceilings, they don't heat up a lot. This obviously would not be a problem in the summer. Good WiFi. The price is also fantastic for the place - great value for money
Stayed 4 nights in Dec 2017

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Astonishing value for the price -- Recommended
Remarkably nice, comfortable hotel with spa amenities. The staff was extremely helpful, the breakfasts were excellent, in short, I highly recommend the hotel.
Stayed 3 nights in Nov 2017

10/10 Excellent

Kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff ....great service
Stayed 3 nights in Sep 2017

10/10 Excellent

Nat, Canberra, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PERFECTION!
Probably the most amazing riad I stayed at during my 10 days travelling through Morocco! The staff were incredibly helpful and so very amazing. The food was pricey - but well worth it. Positively delicious. My room and the riad itself are simply stunning - very Arabian Nights :-) If you stay, ask for them to organise a tour guide by the name of Majid Alaoui for you to ensure you get the BEST experience. He will take you wherever you want to go (for a price obviously) - but he is incredibly knowledgable and experienced, and speaks fluent English, French, Spanish and of course Arabic. He is worth EVERY cent to ensure you get the most authentic and comprehensive tour of Fez and Morocco.

10/10 Excellent

Christine, Chelmsford, Essex, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful riad and wonderful hospitality!
An amazing stay in this exquisite riad - beautiful style, tremendous hospitality, clean, comfortable and excellent Moroccan food - always served with a smile! We have traveled to many countries around the world and have enjoyed the hospitality of many wonderful hosts and guides which have left us with great memories. However, our stay in Fez, at the Palais d'Hotes, Spa Andalou goes beyond anything experienced until now! As a rule we never contemplate going back a second time to the same location (there are so many places we still want to discover!), but this is one place where we have decided we will definitely return to - not for the Medina but purely for another stay at the Palais d'Hotes! A really beautiful, comfortable and relaxing riad with amazing service and kindness from the staff - also with good spa facilities. Note - The 'Responsable' (Manageress) is the only staff there who is a bit aloof and wasn't tremendously helpful when we were booking - she said there was no hair-dryer in the room... but there was (it was annoying buying and carrying a travel hairdryer in a small cabin bag where space and weight allowance are so limited and then finding out it wasn't required...). She also said that there was a safe in all the rooms... and there was none in ours! However, I would like to advise anyone not to be put off by that cold and unhelpful lady, ALL the other staff (with whom you have much more contact with) are incredibly helpful and pleasant at all times!
Entrance - Lounge

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, room comfort
The hotel is over all good
The Hotel is over very good experience with very good stuff but Not to be CAlled SPA or anything. Expensive regarding the service in the Hotel and stuff like that

6/10 Okay

M, L.A.

Liked: Cleanliness, staff & service, room comfort
If you're a fan of custom designed Moroccan crafted homes (created wood doors and ceilings, tile..) , this Riad is for you. It also offers modern amenities such as sauna and pool that just fit this traditional house perfectly. The included B-fast is very basic. Hosts may approach you to arrange for a "masseuse" to come over... Parking: Given the tiny street where this riad is located ( so is the case for all the riads in the old medina), it is worth leaving your rental parked across from the riad during your stay and move around using taxis. Average fare is around a buck.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful building inside the walled old city, although difficulties with the staff and english. The room aws somewhat cold in February.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
That's what you can call Moroccan hospitality.
It was our best staying in Morocco. The staff was so nice and friendly that we couldn't believe that we got it for such money. The room was great, the view from the roof-restaurant was amazing. It's a nice place to have a romantic dinner after tiring from the sightseeing day. Here you can find everything. We highly recommend to stop your choice on this hotel. It's the best deal for this price.

10/10 Excellent

Sandra, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovelly place even if it is a bit hard to find
It is a bit difficult to find and it was a bit worrying when even the taxi driver wasn't sure where to go to take us there. But once you are there and have found the market it is very easy to find your way around. The staff were great and really tried hard although it was a little difficult because of their lack of English. The room is really nice. The shower and bath were a little disappointing. There is an amazing clawfoot bathtub in the room but the water did not get hot enough to really take advantage. The shower head itself didn't work very well and it was difficult to get into as it is quite high. The food breakfast and dinner were fantastic. The breakfast is simple but there is pleanty of it. It is all bread based though. The dinner was amazing especially in the roof top terrace. It was more expensive than eating at one of the cafes in the market but the quality and amount of food was brilliant. Just one thing to be aware of is that there are quite a lot of stairs to get to the room which can be quite difficult if you have large or heavy bags. Also there is a lift but I wouldn't get in it without a member of staff. It did stop while we were in it and it took a bit of fiddling to get it going again. Once it did it was fine and never stopped again, but it was a bit scary at the time. All in all this was a brilliant hotel and we would happily stay there again if we visited Fez or reccommed it to anyone else that was thinking of visiting.

10/10 Excellent

Ilya, Saint-Petersburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have you ever lived in palace?
Luxurious interiers and most important - very welcome and helpful people. Beatiful terrace with nice view. Breakfast is traditional and tasty. Ask guiding tour with Magine! Was happy to stay there and immidetely recommended to friends! Thank you very much! Ilya

10/10 Excellent

Iunes

Stayed 1 night in Dec 2023

10/10 Excellent

Justine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L'hébergement etait parfait!

8/10 Good

Philippe

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un riad typique et agréable
Un hôtel bien situé aux portes de la medina. Intéressant pour flaner et découvrir les quariers de Fez. Un roof top sympa pour le petit déjeuner qui est très copieux. Possibilité de diner avec des plats typiques sur place. Un personnel attentionnée et disponible. Je recommande
Stayed 4 nights in May 2022

6/10 Okay

Ouadie

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel Calme
le service de petit-dejeuner tres lent, je l'ai reservé à 8h00, j'ai ete servi à 9H30
Stayed 1 night in Jan 2020

4/10 Poor

CHAHUL

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Arnaque a fuir!!!!!!!!!!
Hôtel pas du tout au point.. pas de fenêtre dans la suite Noor et pas de carte repas proposé... on nous a ramener un tajine pour 150 dhs!!!!!!!! Du vol!!!!
Stayed 1 night in Nov 2019

8/10 Good

Domenico

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Suite royal
Bellissimo Riad, tranquillo, dentro la Medina. Personale gentile. La suite che mi hanno assegnato aveva i decori stile arabo,metratura da reggia, soffitto in legno dipinto altissimo. Bagno grande che dovrebbe essere pulito bene. Complessivamente buona esperienza ma la nota decisamente negativa riguarda la presenza di alcuni gatti che stavano sempre lì sui divani e mentre gli ospiti facevano colazione, i gatti saltavano accanto e arrivavano sul tavolo.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le calme la vue la gentillesse du personnel La cuisine le petit déjeuner
Stayed 2 nights in Aug 2019

10/10 Excellent

Manuel José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnífico riad y estupendo personal
Fabuloso riad en una estupenda ubicación de la medina. El personal es encantador, con una gran preparación (hablan perfectamente francés e inglés) y disponibilidad para ayudar y orientar en todo momento. La habitación era grande, aunque un poco calurosa en verano; pero dispone de buen aire acondicionado y piscina. La terraza es fantástica, con vistas increíbles a la medina. Los desayunos son muy abundantes e insuperables. Estamos muy agradecidos a todo el personal de plantilla del alojamiento, en especial a Mehdi y a Mohammed. Sin duda, un lugar altamente recomendable. Hemos disfrutado mucho nuestra pequeña escapada a Fez. Manuel y Mónica.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

10/10 Excellent

estefania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Contentissimi
Siamo molto contenti del nostro soggiorno, il personale molto ospitale e ci ha aiutato in tutto quello che abbiamo avuto bisogno.. Questo hotel ha una terrazza stupenda. Assolutamente raccomandabile.
Stayed 1 night in Aug 2019

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

8/10 Good

JUAN

Liked: Staff & service
Stayed 2 nights in Apr 2019