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Reviews of Palais Amani

5 out of 5
Palais Amani
12 Derb el Miter, Oued Zhoune Luxury Riad, Medina, Fes

Reviews

9.2

Wonderful

Rating 10 - Excellent. 51 out of 73 reviews" "
Rating 8 - Good. 14 out of 73 reviews" "
Rating 6 - Okay. 6 out of 73 reviews" "
Rating 4 - Poor. 0 out of 73 reviews" "
Rating 2 - Terrible. 2 out of 73 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

JACOBO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Riad in Morocco
Wonderful stay! Every single detail was perfectly taken care of. Friendly staff. The nicest people in the hospitality industry.
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large comfortable room with excellent service
The front desk was over the top helpful with all of our needs -bus tickets, translations, questions, PCR test. The Riad is close to the parking area so it’s easy to get your bags to the room.
Stayed 1 night in Oct 2021
Response from Palais Amani on Oct 27, 2021
Dear Guest, Many thanks for sharing your positive and encouraging review. It has been a pleasure to have you, and we are extremely delighted to learn that you've enjoyed the atmosphere and hospitality of our Palace during your stay at Palais Amani. Your kind words will serve as an encouragement to our staff, Love from the Palais Amani team! Warm Regards, The Palais Amani Team

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel…10/10
Great, beautiful hotel. Amazing staff, especially Loubna who took care of everything. Place is an architectural marvel in of itself + would gladly stay here again!
Stayed 2 nights in Jul 2021
Response from Palais Amani on Aug 7, 2021
Dear Jared, We would like to take a moment and thank for your kind review. We are particularly delighted to read that you were impressed by the special attention provided by Loubna and our staff, hotel spirit, and Experience at our Palais Amani. Your encouraging comments will be shared with the team as they will be very pleased to hear your appreciation. Looking forward to having you again very soon at your Moroccan Home. Sincerely yours, Palais Amani Team

10/10 Excellent

Khalifa, Abu Dhabi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not my first time to stay in this lovely boutique hotel. I enjoy my time just chilling in the lovely garden in the hotel drinking Moroccan tea (attay). The rooms are clean and the food is fresh. the staff are happy to serve you at any time. I would highly recommend and sure will visit again. Thanks to all the staff was in the Palais they are great.
Stayed 3 nights in Nov 2020
Response from Palais Amani on Dec 29, 2020
Dear Khalifa, Many thanks for sharing your positive and encouraging review. It has been a pleasure to have you, and we are extremely delighted to learn that you've enjoyed the atmosphere, the food, and the hospitality of our Palace. Your kind words will serve as an encouragement to our staff as we strive to provide the highest standards of service. Looking forward to welcoming you at our Palais Amani, Warm Regards, The Palais Amani Team

10/10 Excellent

Zulkifli, Singapore

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good condition and well maintained Riad with easy access from carpark.
Stayed 3 nights in Feb 2020
Response from Palais Amani on Mar 3, 2020
Dear Zulkifli, We would like to take the time to thank you warmly for sharing with us your feedback during your recent visit to our Palais Amani. We are very delighted to learn that you have enjoyed the overall experience, the atmosphere and the service. As always we will be happy to welcome you again very soon. Sincerely yours, The Palais Amani Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, highly recommend. The place is really beautiful and the staff were very accommodating.
Stayed 2 nights in Feb 2020
Response from Palais Amani on Feb 25, 2020
Dear Guest, We would like to take a moment to thank you warmly for your kind and positive feedback. We are essentially delighted to learn that your recent visit to Palais Amani has left a very nice impression on you at all levels, as we always strive to introduce our distinguished guests to the beauty of Fez Medina. We are very grateful and hope we will have the opportunity to welcome you again in the very near future. Assuring you of our best attention, Sincerely yours, The Palais Amani Team

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel with outstanding and helpful staff- would recommend without any reservations- an oasis of comfort and beauty
Stayed 3 nights in Oct 2019
Response from Palais Amani on Oct 16, 2019
Dear Guest, We would like to take a moment to thank you warmly for your kind and positive feedback. We are essentially delighted to learn that your recent visit to Palais Amani has left a very nice impression on you at all levels. We are very grateful and hope we will have the opportunity to welcome you again in the very near future. Assuring you of our best attention, Sincerely yours, The Palais Amani Team

10/10 Excellent

Crustina, Buenos Aires, Argentina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The garden amazing!!! The light in the room could be stronger, too weak!
Stayed 3 nights in Sep 2019
Response from Palais Amani on Oct 16, 2019
Dear Crustina, We would like to take the time to thank you warmly for sharing with us your feedback during your recent visit to our Palais Amani. Your remarks concerning the light would definitely be taken in consideration. As always we will be happy to welcome you again very soon. Sincerely yours, The Palais Amani Team

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location, charming and helpful staff, and the hotel itself is an oasis of calm within the amazing Medina.
Stayed 4 nights in Jun 2019
Response from Palais Amani on Jul 5, 2019
Dear Mrs Susan, Dear Ann, Thank you very much for your kind feedback. It has been a great pleasure to have you at Palais Amani during your recent stay in Fes Medina. We are happy to know that our Palais and our services were up to your expectations, and the team will be thrilled to hear your feedback. We hope that we can welcome you again very soon in the future. Respectfully, The Palais Amani Team

10/10 Excellent

Verified traveler

Stayed 3 nights in Jun 2019
Response from ¨Palais Amani on Jul 5, 2019
Dear Guest, Thank you very much for your kind review. We particularly thank you for taking the time to do so and for praising the quality of service you have experienced during your Hammam at our Palais Amani. With our staff we will always strive to exceed your expectations with the overall experience. We hope you will be back very soon. Sincerely yours, Palais Amani Team

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is the perfect escape from the busy medina - the impeccable customer service, the relaxing anbience and overall quality was first class.
Stayed 1 night in Feb 2019
Response from FOM on Mar 21, 2019
Thank you for sharing your experience with us, our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you loved the stay and the team will be thrilled to hear your feedback! Respectfully, Palais Amani Team

10/10 Excellent

rg, id

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location in the Medinah.Its amazing whats behind these doors-lovely garden and comfortable rooms
Stayed 3 nights in Nov 2018

2/10 Terrible

Verified traveler

Stayed 3 nights in Oct 2018

10/10 Excellent

Mian, Barcelona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice for Fez
Easily accessible location with nearby parking. Wonderful staff and a quality property with care taken about service delivery. Great breakfast.
Stayed 2 nights in Aug 2018
Response from Manager on Sep 5, 2018
Dear Guest, Thank you very much for your lovely review about Palais Amani. It is a great pleasure to know that you are impressed by our Riad one time again. Palais Amani is a hidden jewel behind wodden doors in the alleys of the Medina. Our team members will be happy to know that you appreciate our service and hospitality. I hope we will have the pleasure to welcome you back in the near future. Sincerely yours.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the modern updates in the historical medina. Gorgeous facility. Peaceful courtyard.
Stayed 2 nights in Aug 2018
Response from Manager on Sep 5, 2018
Dear Guest, Thank you very much for your lovely review about Palais Amani. It is a great pleasure to know that you are impressed by our Riad one time again. Palais Amani is a hidden jewel behind wodden doors in the alleys of the Medina. Our team members will be happy to know that you appreciate our service and hospitality. I hope we will have the pleasure to welcome you back in the near future. Sincerely yours.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful, welcoming oasis
This is a gorgeous Riad with a lovely courtyard garden. Rooms are unique and ornately Moroccan. There are some minor imperfections but these are to be expected in a place of such originality and character. The rooftop terrace is a lovely place to relax at the end of the day and have mint tea. The service is outstanding! The food is good but not great, the riad’s weakest point, but I would recommend it without hesitation and would certainly stay here again.
Stayed 3 nights in May 2018

6/10 Okay

K, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy after hours
The main dining is just outside the room so if you have a group staying late for dinner and drinks after it can get very loud. We asked the front desk at around midnight to see if they could get the guests to lower the noise and nothing changed. Also if you sleep late, the noise is there in the morning. Other then that the experience was good.
Stayed 2 nights in Apr 2018
Response from Anaïs / Guest Relations on May 3, 2018
Dear Guest, Thank you for your constructive review, really sorry about your experience with the coffee. Your remark has been taken in account and this will not be repeated. We hope however that you enjoyed your stay in Fes and hope that we can great your in a near future. The Palais Amani team

6/10 Okay

Verified traveler

Disliked: Staff & service
Seen as a 'walking dollar' sign.
Attitude by staff to guests, particularly in restaurant is bordering on rude. Very obvious one is seen as a 'walking dollar'. Restaurant bills need to be checked as do check-out details. Suites were considerably larger than classic rooms, but for guests in ground floor rooms definitely not private, unless you drew the curtains! Our classic room on first floor was very dark, small and narrow. The location in the medina was good. The photos of the hotel are basically accurate but there is no way to identify atmosphere!
Stayed 4 nights in Mar 2018
Response from Anaïs / Guest Relations on May 3, 2018
Dear Guest, Thank you for your constructive review, really sorry about your experience with the coffee. Your remark has been taken in account and this will not be repeated. Concerning the extra bed, please note that all our bedding comes from a luxury supplier but we are sorry to hear that it didn't meet your standards. We hope however that you enjoyed your stay in Fes and hope that we can great your in a near future. The Palais Amani team

8/10 Good

Verified traveler

Liked: Staff & service
This was roughing it too much for me. I didn’t like the tannery smell right in the heart of fez. The alley ways are cool but I don’t like the smell and grunginess. The room was ok but dark and old. The sheets were itchy. There was a bug that flew out of the chocolate next to my bed. The food was not that great though the breakfast was nice. I wouldn’t return unfortunately.
Stayed 1 night in Mar 2018
Response from Anaïs / Guest Relations on May 3, 2018
Dear Guest, Thank you very much for your comment, all our staff was pleased to welcome you. As you said, the Palais Amani is close to the Golden triangle in the ancient medina in Fez which is the best choice to visit the old medina and our rooms are comfortable and spacious Your encouragement helps us to improve. Our best regards. The Palais Amani team.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I think breakfast should have been included for the price.
Stayed 1 night in Feb 2018

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
It was a maze as is most of fez to find the place, but once found it's a great location, great service and environment. Wasn't a fan of their restaurant, and expensive of course. Service was excellent but food was meh.
Stayed 3 nights in Jan 2018

8/10 Good

Luen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A true palace in Fez
A fabulous Riad ,second time we have stayed here and not the last !!
Stayed 4 nights in Jan 2018
Response from Manager on Feb 6, 2018
Dear Guest, Thank you for your review.

10/10 Excellent

Jean, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Riad to stay next to Fes' Medina!
A beautiful & very calm riad next to the medina with great food and great services!
Stayed 1 night in Nov 2017

6/10 Okay

Neil

Liked: Staff & service
Disliked: Property conditions & facilities
A traditional accommodation within the Medina
First off, you should know that any structure within the Medina cannot be changed only renovated with restrictions. With that being said, the Palais Amani is a very traditional and vintage option if you want to be very near the action within the old walls. It shows it's age, but it also shows it's character. Staff is attentive and pleasant. Pretty good lunch and dinner options, though breakfast is basic. Rooms are quite large. Unfortunately they are doing some light construction which affects the quality (peace) of the stay right now.
Stayed 2 nights in Aug 2017
Dear Guest, Thank you for your comment. We are happy to know that you appreciate our Riad. As the building is old we have to do some regular restoration work. Thank you for your comprehension;

10/10 Excellent

Francois, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in the Fes medina
We arrived in Marrakech from our ouvernight in the Sahara and what an amazing experience we had at the Palais Amani. Staff and even the owner were on site. Reception staff immensely helpful in arranging every little thing to make our stay perfect. Location is perfect and easy to get to by cab whether you come from the airport or simply want to cab it up to the Blue Gate for a dinner without the sweats.
Stayed 2 nights in Jul 2017
Response from Manager on Aug 12, 2017
Dear guest, Thank you very much for your kind comment.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Keeper
We found this Riad to be a hidden gem, and we met other guests who liked the serenity and amenities of the place.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is a riad and is very charming with excellent facilities including a very good restaurant.

10/10 Excellent

Pam, Mystic Ct.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Hidden Gem
The stay could not have been more perfect from the warm mint tea upon check in to the fabulous food, incredible accommodations and beautiful Moroccan decor. But most of all the pleasant completely accommodating staff. We even had lovely conversation with the owner & his wife. I would recommend it to anyone planning to visit Fes.

10/10 Excellent

naz, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow, hotel with garden, fountain,like in a palace
Had a grand suite with morracan style decorations. High ceiling with big colorful art work glass windows, living room and huge bathroom with big tub and shower area seperately. Breakfast on terrace or garden area, have their own restaurant facility and very well decorated, elevator too.

10/10 Excellent

Daniel, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent Palace, well located
Extraordinary Hotel. Beautiful and well located in the Medina. Excellent service and staff, great food! The only matter we would like to repair is the transparent entrance door to our room ) No. 8 ) why not make it opaque like the windows

10/10 Excellent

Rahel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great restaurant and ham and in site.
Loved it!

10/10 Excellent

Joan, WV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location for exploring the old Medina
Amazing customer service. Staff warm and welcoming. Very comfortable room. Beautiful decor. Food excellent Easy access to old medina shopping. Would recommend hiring a guide for a few hours

10/10 Excellent

Judith, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful gem at the doorstep of the Fez medina.
From the moment we arrived the service was outstanding. We were greeted warmly and given all the information about Fez and assistance we needed. The hotel, being a restored palace is absolutely beautiful and has the most stunning large central courtyard. Would love to stay there again.

6/10 Okay

Kat, Europe

Liked: Cleanliness, staff & service
Overpriced and for certain niche travelers
My experience started with two identical emails within 24 hours asking me a series of questions about my personal preferences and if I wanted to book other services they offer. Had I not answered the second, I likely would've gotten a third. I answered no to everything -- breakfast, day trips, taxi service, dinner in their restaurant, guided tour, spa/hamman, cooking and calligraphy lessons, etc. Arriving at the riad, I'm asked where my friends and luggage are. My booking was for one, and I didn't know I needed more stuff. Served mint tea, which was the best I had during my month in Morocco, my details were collected. Initially impressed by my room, I soon found three noise sources -- window facing one side of the alley, bathroom window facing other side of the alley going to souks, and room door allowing me to hear every voice and footstep in reception, hallways and riad's front door. Wifi also wasn't working, which is fine if I were on holiday and intermittently checking email and posting photos. However, I needed it to work for a block of hours. The only place it worked was downstairs in the courtyard -- public, noisy, cold. And even this dropped. Last thing is the grossly inflated prices of food and drink, day trips and services. Water is eight times the price outside the door. Day trips are double and triple the price, taxi service is triple and quadruple. If you're ignorant and want don't want to experience Morocco, Palais Amani is for you.

10/10 Excellent

Mohamad, oak brook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
treated like family by owner and staff

8/10 Good

bobby, chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique boutique hotel in the old historic city.
Charming boutique hotel. Excellent staff. Breakfast is great

10/10 Excellent

Sandy, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serenity in the Fez, Medina
Stunningly beautiful oasis in the middle of the Fez, Medina. You walk up a narrow winding staircase and find yourself in front of a gorgeous wooden door. You enter into a delighful garden with beautiful tile work. Our room felt more like a small guest house (we had two floors) and the staff treats you like royalty. Beautiful roof deck bar, lovely food, and a warm and welcoming staff. Absolutely loved this place.

10/10 Excellent

trhellmann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent position
Lovely rooftop view over the old madina. Clean, comfortable rooms and nice moroccan courtyard.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel!
A truly wonderful hotel! The staff are incredible! Cannot fault any aspect of it!

10/10 Excellent

Moniqwa, Zurich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful!
Beautiful hotel and excellent service!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, very hospitable staff!
Fabulous hotel. The only reason I didn't give it 5 stars is because of the location. It's not in the happening part of town, so you can't walk to cafés, restaurants, etc., but that area is a quick cab ride away.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and Great Service
Very beautiful riad with great service. Always very helpful.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location in old medina
Great in all aspects but it is at up-market end of the range. A very good experience and haven from the hectic Morrocan lifestyle. Food was good but really a bit overpriced for quality and amount. We had a delightful personal orientation tour of Fes - really good start to the stay.

8/10 Good

Chris, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the heart of the Medina
Top notch service, cool, well-appointed room, friendly personable staff and ideal location on the Northern edge of the medina. I'd recommend this hotel to anyone looking to spend a couple days in Fes who wants to experience the medina from close up, while being able to retreat into a quiet oasis at the end of the day away from the hustle and bustle of the surrounding streets.

2/10 Terrible

Susan, New york. NY

Liked: Cleanliness
Disliked: Staff & service
Don't be duped by pretty photos.
Only positive experience was nicely decorated rooms. But rooms are narrow and windows of first floors are right next to walkways, disturbed sleep by constant footsteps at all hours.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Just ok
The riad is beautiful but the staff is not very warm and doesn't seem very knowledgeable about the local culture. I don't think they know fes very well.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
NICE OASIS IN THE MIDDLE OF THE MEDINA
The place was wonderful, in the middle of the Medina, so don't panic when you walk in the little streets suddenly you'll find an Oasis. Fortunately we met the owner, a mysterious , smart, humble man who took care of me and my family.

10/10 Excellent

adrian, Oakham, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel on the edge of the madina. Perfect for exploring the madina, good view of the hills behind Fes. Rooms very comfortable, quality sheets and towels, nice bathroom. The evening meal is a set menu, a bit pricey at 395MAD for 3 courses but its good food. Breakfast is traditional and good.