Ratings based on 7 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
86% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by Debbie from Vancouver

BEWARE booking at this Riad.

Posted Apr 6, 2014
Pros: The room and patio area were nicely decorated and kept very clean. The young staff were very nice. The terrace was nice and the breakfast was good.
Cons: Customer service! They should not bump a paid reservation, but if done, some compensation should be offered for the inconvenience (not a down-grade!)
Location: Near Batha place and close to the Blue Gate. Quiet area.
We booked on Expedia and pre-paid for 3 nights in the Zaina suite (for 2 adults and 1 child) in Jan/14. When we arrived at night in late March, we were told that we could not have our third night because of another booking (they bumped us) "but we will take care of you". They then tried to put us in a much cheaper riad buried in the medina (I also had purposely chose our location). It took 2 days of debate until I bluntly told them I knew we were being bumped, and I wanted an equivalent riad in the same area. They finally agreed. (They should have done this from the start, and an upgrade would have been nice, but not offered.) I also had asked for a refund for the last night (even cash - I had my bill) and I would find my own riad. This was also refused. We also were put in the Salma suite (not the Zaina suite I had purposely booked). It is on the ground floor and the doors/windows open to the very noisy central patio area where everyone gathers/passes by, so you have no privacy. When you shut the doors/windows, the room is very dark, even with lights. Also, there is a strong sewer smell coming from the bathroom (they had placed deodorizers in it) - we had to keep the door shut. The young staff were friendly and tried to be helpful, but they were not the one making the decisions. If we had the Zaina room as booked, I would be writing a very different review.
5 out of 5
for Everyone
by Urva from Denver, CO

Gorgeous Riad with Friendly Staff

Posted Mar 24, 2014
Pros: - Beautiful building - Clean - Helpful staff
Location: The riad is located on a quiet street in the medina, near the sites and souks.
We only stayed here for one night, though after seeing it I wish we had been there for longer. The building is BEAUTIFUL, and our room (Mezzanine) was wonderful. As others have mentioned, this is the room without a bathroom door, though we didn't find it a problem as the room is spacious and there are nice sitting areas in the courtyard and on the terrace. The staff, Souky in particular, was extremely helpful in getting a driver set up for us and letting us use their printer for our next day's travels. Breakfast on the terrace was fantastic, and there's a nice view up there as well. I would definitely recommend it, and would stay here again if future travels take me to Fes.
4 out of 5
for Everyone
by A verified traveler

Great Place

Posted Feb 6, 2014
Great place for a traditional Moroccan experience. Wonderful food, breakfast included, friendly staff, nice decoration. In the old city walking close to everything. All a plus. No elevator or TV in room. Wifi available.
5 out of 5
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Dec 8, 2013 on Hotels.com
5 out of 5
by j mill from USA

An oasis of comfort

Posted Oct 26, 2013 on Hotels.com
Thoroughly pleased. A real find, riad living the way it should be. Staff was extremely gracious and the owner was was a gem. Location was in the middle of the city and yet the riad itself was peaceful and calm. Wonderful room, real attention to detail.I heartily recommend this riad and hope you enjoy it as much as did I.
5 out of 5
for Couples
by Johnali from New Zealand

Most comfortable room

Posted Oct 5, 2013
Pros: The comfortable bed and its bedding
We have had a most enjoyable stay in a luxurious room on the top floor at Riad Layla.
5 out of 5
for Everyone
by A verified traveler

Full of character

Posted Sep 13, 2013
Pros: Architecture is downright gorgeous, the rooms are beautiful, great staff and great food. What´s not to like?
Cons: Nothing I could come up with.
Our stay was lovely, the architecture is beautiful and the place is in top notch condition. As expected, not too easy to find the first time around but afterwards no problems at all. The location is quite good as a matter of fact. Great staff, always trying to make you feel welcome and at ease, and they certainly succeed. And the food was over the top, really. Would definitely recommend this and stay there again were I to return to Fes. One small quibble though, wi fi access is good in the ground floor only, but it´s not like you go to a place like this to surf the web...