Ratings based on 10 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.8 Service & staff
4.4 Room comfort
4.7 Hotel condition
They paid and stayed.
for Couplesby purplebutterfly from Cleveleys, UK
Stunning riad, incredible staff, truly a dreamPosted Jun 20, 2014 on Hotels.com
We stayed in Suite Alia which is situated on the roof terrace. The bathroom is fantastic with both a hand-held shower head and a ceiling drench-shower as well as toilet and double sinks. The riad is spotlessly clean, the food delicious and all the staff are fabulous. However, I must single out Souky as the most charming, helpful person you could ever meet and who sorted out our problems (nothing to do with the riad) with no trouble. Great view from the rooftop terrace and great location. The riad as a whole is incredibly beautiful and the courtyard feels as though you are in a dream.
for Getaway With Friendsby JTC from London, UK
Stylish Riad in great locationPosted Apr 20, 2014 on Hotels.com
The decor and style of the hotel was very cool and generally comfortable. The service was friendly and attentive, and the breakfast was tasty (excellent coffee!). Only minor complaints were the showers that didn't drain well and flood the bathroom, unpleasant smell coming up from the drain, and loud construction next door. . . some on which are not the hotel's fault. The location is also convenient, just outside the medina.
by Debbie from Vancouver
BEWARE booking at this Riad.Posted Apr 6, 2014
Pros: The room and patio area were nicely decorated and kept very clean. The young staff were very nice. The terrace was nice and the breakfast was good.
Cons: Customer service! They should not bump a paid reservation, but if done, some compensation should be offered for the inconvenience (not a down-grade!)
Location: Near Batha place and close to the Blue Gate. Quiet area.
We booked on Expedia and pre-paid for 3 nights in the Zaina suite (for 2 adults and 1 child) in Jan/14. When we arrived at night in late March, we were told that we could not have our third night because of another booking (they bumped us) "but we will take care of you". They then tried to put us in a much cheaper riad buried in the medina (I also had purposely chose our location). It took 2 days of debate until I bluntly told them I knew we were being bumped, and I wanted an equivalent riad in the same area. They finally agreed. (They should have done this from the start, and an upgrade would have been nice, but not offered.) I also had asked for a refund for the last night (even cash - I had my bill) and I would find my own riad. This was also refused. We also were put in the Salma suite (not the Zaina suite I had purposely booked). It is on the ground floor and the doors/windows open to the very noisy central patio area where everyone gathers/passes by, so you have no privacy. When you shut the doors/windows, the room is very dark, even with lights. Also, there is a strong sewer smell coming from the bathroom (they had placed deodorizers in it) - we had to keep the door shut. The young staff were friendly and tried to be helpful, but they were not the one making the decisions. If we had the Zaina room as booked, I would be writing a very different review.
for Everyoneby Urva from Denver, CO
Gorgeous Riad with Friendly StaffPosted Mar 24, 2014
Pros: - Beautiful building - Clean - Helpful staff
Location: The riad is located on a quiet street in the medina, near the sites and souks.
We only stayed here for one night, though after seeing it I wish we had been there for longer. The building is BEAUTIFUL, and our room (Mezzanine) was wonderful. As others have mentioned, this is the room without a bathroom door, though we didn't find it a problem as the room is spacious and there are nice sitting areas in the courtyard and on the terrace. The staff, Souky in particular, was extremely helpful in getting a driver set up for us and letting us use their printer for our next day's travels. Breakfast on the terrace was fantastic, and there's a nice view up there as well. I would definitely recommend it, and would stay here again if future travels take me to Fes.
Recommendedby Roberto y Miluska from North Carolina
Posted Feb 25, 2014 on Hotels.com
Love it! Very nice people, good breakfast. We loved the terrace located in the top floor, overlooking the medina. They serve the breakfast there.
for Everyoneby A verified traveler
Great PlacePosted Feb 6, 2014
Great place for a traditional Moroccan experience. Wonderful food, breakfast included, friendly staff, nice decoration. In the old city walking close to everything. All a plus. No elevator or TV in room. Wifi available.
for Personal Eventby A verified traveler
Posted Dec 8, 2013 on Hotels.com
Recommendedby j mill from USA
An oasis of comfortPosted Oct 26, 2013 on Hotels.com
Thoroughly pleased. A real find, riad living the way it should be. Staff was extremely gracious and the owner was was a gem. Location was in the middle of the city and yet the riad itself was peaceful and calm. Wonderful room, real attention to detail.I heartily recommend this riad and hope you enjoy it as much as did I.
for Couplesby Johnali from New Zealand
Most comfortable roomPosted Oct 5, 2013
Pros: The comfortable bed and its bedding
We have had a most enjoyable stay in a luxurious room on the top floor at Riad Layla.
for Everyoneby A verified traveler
Full of characterPosted Sep 13, 2013
Pros: Architecture is downright gorgeous, the rooms are beautiful, great staff and great food. What´s not to like?
Cons: Nothing I could come up with.
Our stay was lovely, the architecture is beautiful and the place is in top notch condition. As expected, not too easy to find the first time around but afterwards no problems at all. The location is quite good as a matter of fact. Great staff, always trying to make you feel welcome and at ease, and they certainly succeed. And the food was over the top, really. Would definitely recommend this and stay there again were I to return to Fes. One small quibble though, wi fi access is good in the ground floor only, but it´s not like you go to a place like this to surf the web...