Ratings based on 52 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
3.7 Service & staff
4.0 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Super Whirlpool, gutes RestaurantPosted May 21, 2015
Gut gelegen, sauber, Frühstück eher einfach. Perfekt zur Entspannung, gute Zugverbindung nach Florenz
for Couplesby A verified traveler
Pleasant stayPosted Oct 12, 2014 on Hotels.com
Beautiful hotel in a beautiful but remote area. The rooms could do with some extra scrubbing and air freshener.
for Business Travelersby Jessicafrom California, US
Ok- but not the bestPosted Oct 12, 2014 on Hotels.com
This was a nice hotel and kept clean however the staff was very rude it was not located close to the train station and taxis were very expensive. If I stayed in the area again I would stay at a hotel that is a lot closer and the same price ...
for Everyoneby A verified traveler
Very nice hotel in Toscany, perfect for the rest.Posted Oct 7, 2014
Mz husband and i really recommend this resort. everzthing was perfect, nice view etc.
for Familiesby Betsyfrom Texas
Posted Sep 16, 2014 on Hotels.com
The rooms and views were lovely! Upon arrival, it was not the best welcome we received while in Italy. Service at the restaurant was slow at both dinner and breakfast. They do make tasty cappuccinos though.
for Couplesby A verified travelerfrom Bologna
elegante hotel nelle colline toscane, buona cucinaPosted Sep 8, 2014
Pros: la villa e il giardino
Cons: la porta del bagno in vetro, seppur zigrinato, non garantisce privacy totale
Location: a pochi minuti dall'uscita autostradale di Incisa, vicino alla zona degli outlet
ho soggiornato solo una notte presso questa struttura, e devo ammettere che è ideale per rilassarsi ed isolarsi dallo stress quotidiano. Camere confortevoli e silenziose. Ottimo ristorante.
by A verified traveler
Beautiful view, but disappointing staffPosted Jul 30, 2014
Pros: Nice view and building.
Cons: Other friendly staff, better service.
When we arrived we were surprised by the nice view and building. It looks really romantic and luxurious, but there is lack of service and helpful staff unfortunately which we found really irritating during our stay. After checking in at the reception, we had to take our suitcases ourselves from the car that was parked on a hill, nobody helped but she waited inside and looked. At lunch there is only 1 waitress that seems not willing to work. We had to look for her in the kitchen a couple of times. Not even a thank you when we left of the manager af the reception. Summarized: the staff is not pleasant to be with, speaks very bad English and not warm or service focused. That doens't match with the 4 stars, I think. We once went to the villa La Palagina and it was such a big difference with La Borghetta. Such a friendly, warm welcoming. We wished we had booked that.
for Everyoneby A verified travelerfrom Copenhagen, Denmark
Beautiful hotel and surrounding but poor service!Posted Jul 21, 2014
The hotel was very nice and the room was high end luxury. Everything was perfect except for the hotel staff who actually made us feel unwelcome and in the way. Went to celebrate a birthday and was, by the reception and restaurant, made promises they didn't keep.
by A verified travelerfrom canada
Do not, DO NOT stay at this hotelPosted Jul 9, 2014
Pros: Scenery is nice
If you are looking for anything close to 5 star or even 3 then this is not the place for you. Although the scenery is beautiful that's where your excitement will end!!! You drive up to br greeted by friendly staff and a concierge plus someone to take you and your bags to your room, think again!!!!!!!! No porter, drag your own bags, want a drink or snack in the afternoon, not possible and should you want enough light to shave or in my wife's case put on makeup, wrong yet again!!!! This third rate property is NOT what it seems to be. Also should you not want to hear my words and still go, DO NOT take a package that includes food. Breakfast is mediocre and dinner average at best. Guess what, most certainly would not return and please please heed my words. If anyone has seen the british series FAulty Towers then you gave arrived italian style when you check in here and at a cost!!!!!!!!!
for Everyoneby Frankfrom New York, NY
Great StayPosted Jun 18, 2014
the hotel is a resort hotel located in a beautiful area of Tuscany, about a 25 minute drive from Florence. the hotel is very luxurious, our classic room was well appointed and clean My wife used the spa facility for a massage Breakfast was very good.