Ratings based on 364 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by Bec from Sydney

Great place to take a break

Posted Mar 30, 2014
Pros: Space, weather, relaxing, breakfast and staff were very friendly!
Cons: The rooms do look a little tired.
Location: It's about an hour from airport (F$80 in taxi). We rode bikes across to Gekos which other ppl had recommended, but when we got there we turned around.
My husband and I spent a week at Shangri-La Fiji as we were in desperate need of a relaxing break from work. When we first arrived we went to see the main pool and walk around the grounds. There were LOTS of families with kids and we were feeling we may have made a mistake. However once we found the other end of the resort, where there was an adults only pool, tennis courts, gym and additional pool all fairly kid-free, we started to relax and enjoy ourselves. The adults only breakfast was great. The food was expensive, but for a captured market in a resort it wasn't too outrageous. There were a nice selection of places to eat and lots of activities or simply lazing about. The place is perfect for families, but couples can easily enjoy themselves here too - lots of room. Overall it was just the break we needed.
4 out of 5
Recommended
for Everyone
by belinda from gold coast

Great for Families

Posted Mar 30, 2014
This is a big resort with lots to do. Kids club is great. Nanny service is great. The Buffet meal is expensive and wasn't worth the money, better off eating elsewhere. Wifi was terrible. The pool is lovely but needs retiling. Would stay here again
4 out of 5
Recommended
for Everyone
by AJ from Central Coast NSW

Well established resort in a great location

Posted Mar 26, 2014
Our 2nd stay here so we knew what to expect. The resort has plenty of facilities, activities, space and is well-located on its own island with nice beach and lagoon areas. Yes the food is pricey and due to its age the resort could use a makeover. However it looks like that is slowly underway. It's well-priced. Our advice to Shangri-la would be to consider some more segregation for couples and families
4 out of 5
Recommended
for Everyone
by S Petersen from Perth WA

Island escape

Posted Mar 20, 2014
Food is very expensive and not really value for money, great facilities for families with children, beautiful beaches and staff very helpful and lovely
4 out of 5
Recommended
for Everyone
by David from Melbourne Australia

All amenities available

Posted Mar 17, 2014
Pros: Staff very friendly and helpful. Always greet you and often can identify you personally. Very nice. Grounds and rooms immaculate.
Cons: Complimentary computer room needs improvement. I am told new computers due at end of March. Wii Fi Coverage terrible
Location: Recommend consider Jet Ski Safari from Pacific Harbour. Look on the net before you go.
Told Fijis largest hotel. Many Restaurants, pools and bars but not cheap. Did not use in room Broadband, but Wi Fi coverage in pools, bar, lobby and restaurant areas woeful. Slow speed and often difficult to connect. Very location specific. Food good but not cheap. There are a couple of local restaurants very close to this Resort ( a FJD 5.00 Taxi ride away) which we discovered late in our stay. whilst not five star, good value for money and good quality. Research this before you leave. Alcohol also very expensive. Suggest you Duty Free shop on arrival at Nadi. Good range at reasonable duty free price to have a pre dinner drink in your room. Adult pool a very good idea. Quiet when you want it with the families catered for at other pools with a shallow pool for the "littlies". Drink service available at all pools and snacks poolside if you wish. Romantic dinner for two at the Cabana but book early. Be warned about your check out time as the door locks combination is changed right on time and you may find yourself locked out of your room just a you finally prepare to leave. Check you account for hidden unannounced extras. We found a couple of items and there is a significant surcharge for credit and debit card payments. Guest information is comprehensive without being intrusive. Complimentary breakfast very filling and varied dishes available for all tastes. Hotel calls very expensive. Take your mobile. Free Sim cards and short plans at the airport on arrival.
2 out of 5
by A verified traveler

Nice area but bring your wallet

Posted Mar 17, 2014
The water around the hotel is nice; however, be prepared to pay top dollar for everything. Meals will cost you at least $50 AUD per person (if you want a corona, it'll cost you an additional $16 per beer) and everything else in the hotel is priced accordingly. To go to the local town 10 mins away will cost you $40 and a bottle of water $7.50. I would recommend staying elsewhere.
5 out of 5
Recommended
for Everyone
by Paula from Sydney, Australia

Always lovely...

Posted Mar 15, 2014
Pros: Being able to snorkel from the beach, adult only breakfast area, adult only pool, all staff were lovely and helpful, the chi spa.
Cons: I felt like the room decor hasn't changed for several plus years, Gluten free food options, possibly a child free room floors/wings
The last trip was the 4th time staying here, and will keep going back. A resort on the mainland like no other.
3 out of 5
Recommended
for Everyone
by A verified traveler

Spacious setting

Posted Mar 15, 2014
Tired units and facilities but clean and tidy, nice setting and the food and drinks were expensive we dined over the road at another resort for half the price of shangri-la
3 out of 5
Recommended
for Everyone
by A verified traveler

Great gardens and service from staff

Posted Mar 13, 2014
But food and drinks were Ridiculously expensive and in comparison to what staff earn and how much everything else in the country cost it's beyond making profit it's daylight robbery!
3 out of 5
by LN from Sydney, Australia

Definitely Not 5 Star

Posted Mar 10, 2014
We have been left very disappointed. When we searched for a 5 star location this hotel pop up as a choice. It shouldn't. It may have been 10-20 years ago but their management in HK should come down and stay for a week as guests as it's dying a slow death. We didn't mind that the room was dated (90s looking with matching TV) and aircon in one of our neice's room didn't work (we booked 4 rooms), our biggest problem was food at all venues in the resort: The food and beverages on offer was the worse we experienced at any 5 star hotels in the world. We stayed at many other Shangri-La locations but this is definitely not to their brand's standards or any other 5 star locations. Thank Goodness for Intercontinental hotel nearby where we had our last group meal. It cost the same and we were not disappointed as it's 5 star standard in terms if service, price and quality. By the pool we discovered many other families saying they would never recommend Shangri La. We respectfully hope that management read this and fix the problem or don't promote themself as 5 star because they would alienate their brands in other locations.