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Reviews of Shangri-La Yanuca Island, Fiji

5 out of 5
Shangri-La Yanuca Island, Fiji
Yanuca Island, Coral Coast, Fiji Islands, Yanuca Island

Reviews

8.2

Very Good

Rating 10 - Excellent. 399 out of 1000 reviews" "
Rating 8 - Good. 360 out of 1000 reviews" "
Rating 6 - Okay. 143 out of 1000 reviews" "
Rating 4 - Poor. 58 out of 1000 reviews" "
Rating 2 - Terrible. 40 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Vincent elias

Liked: Cleanliness, staff & service, property conditions & facilities
Great setup would highly recommend
Stayed 6 nights in Apr 2024
Response from Ash on Apr 14, 2024
Bula Vincent elias,Greetings from Shangri-La Yanuca Island, FijiThank you for sharing your great rating on the resort. We look forward to welcoming you back soon!!.Kind regards,Mrs. Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excellent

MICHAEL JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
The property
Stayed 7 nights in Mar 2024
Response from Ash on Apr 3, 2024
Dear Michael John,Greetings from Shangri-La Yanuca Island, FijiThank you for giving resort 5 Star.We look forward to welcoming you back.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

6/10 Okay

James

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were amazing and very accomodating. The hotel was tired and needs a refresh. not enough dining options, restrictions where you could sit at dinner etc was like being back at school. our room was damp and the air conditioning was broken. we asked to move and to give them some time. we went for a swim and came back two hours later and nothing had been sorted. eventually they moved us but not a great experience all round.
Stayed 6 nights in Mar 2024
Response from Ash on Apr 3, 2024
Bula James,Greetings from Shangri-La Yanuca Island, FijiThank you for sharing your review on the resort. We are sorry to hear about your disappointing experience at the hotel. It sounds like the accommodations and services did not meet your expectations. We need to address issues promptly and ensure guests have a comfortable stay. Your feedback is valuable, and I hope your future stays are more enjoyable.Yours Sincerely,Mrs. Ashwini SinghExecutive Secretary/Quality Improvement Manager

10/10 Excellent

Brenden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What’s not to like
Stayed 6 nights in Mar 2024
Response from Ash on Mar 24, 2024
Bula Vinaka Brenden,Greetings from Shangri-La Yanuca Island, FijiThank you for sharing the rating and comment on the resort. We look forward to welcoming you back.Kind regards,Mrs. Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excellent

ismet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were absolutely amazing. Unfortunately the weather wasn’t great however the staff managed to pull out all the stops and make us feel comfortable and help us enjoy a great time. Will definitely recommend and be sure to be back however when the weather is better.
Stayed 8 nights in Mar 2024
Response from Ash on Mar 19, 2024
Bula ismet,Greetings from Shangri-La Yanuca Island, FijiIt is all our pleasure to receive wonderful reviews on the resort and colleagues from you. I have proudly shared this review with our colleagues and management.We are glad despite the rainy weather our team managed to make your stay an excellent one.We look forward to welcoming you back to the resort soon!!Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excellent

Janet Rosemary

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort without feeling over populated
Stayed 1 night in Mar 2024
Response from Ash on Mar 15, 2024
Bula Vinaka Janet Rosemary,Greetings from Shangri-La Yanuca Island, FijiIt is with great pleasure to receive an amazing review on the resort.We are glad you had a wonderful holiday with us and we look forward to welcoming you back.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

2/10 Terrible

Brooke

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extreme Family Holiday Dissapoitnment From time of arrival and check in was complete shambles. The feeling of chaos and uncomfortableness continues for every aspect of the stay. We were hoping for a week of relaxation and activities, instead we got: -A room that was dirty, mouldy, stuffy, smelly, mosquitos infested, damp room and linen. - A run down building which feels like you could be anywhere else in dodgy hotel anywhere in the world, you have no idea you are in Fiji. - No hot showers for the entire 7 nights - To get anywhere around the hotel it was very confusing and took forever. Maze of paths and stairways not accessibility (pram) friendly at all. - Every meal time was chaotic, it didn’t matter where we went the meal times were such busy, loud places with no happy hospitality. The vibe was extremely stressful with loud music and people packed in at the buffet. Food was very average for the price. -The smell of sewage leaked through the room as we had people working on the pipes outside our room. This smell continued doing the stay. -Staff were clearly run down and the friendliness we have experienced everywhere else and at other stays over Fiji was not evident here at all, we were just a number. -The pool was not relaxing with so many people, loud music and over chlorinated water. - Kids Club did not feel welcoming, safe or fun for the kids at all. Overall it really feels like is a dated four star hotel that has turned into a money making machine ripping you off.
Response from Ash on Mar 13, 2024
Bula Brooke,Greetings from Shangri-La Yanuca Island, FijiThank you for sharing your valuable feedback on resort which has been communicated with management team to work on improvement.We sincerely apologize for the inconvenience caused during your stay.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excellent

Raluveqio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Ash on Mar 6, 2024
Bula Raluveqio,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great rating on resort.We look forward welcoming you back in near future.With Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 Good

Pao

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. They provide golf cart rides around resort if you call and ask for it.
Stayed 5 nights in Feb 2024
Response from Ash on Mar 4, 2024
Bula Pao,Greetings from Shangri-La Yanuca Island, Fiji Thank you for your great review on resort and colleagues.We are glad you had awesome holiday with us and we look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

6/10 Okay

James, Auckland

Disliked: Property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Ash on Mar 6, 2024
Bula James,Greetings from Shangri-La Yanuca Island, FijiThank you for your valuable time providing resort a rating.We look forward welcoming you back in near future.With Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

6/10 Okay

Harley

Liked: Staff & service
Disliked: Property conditions & facilities
Needs major remodel. Several things did not work. Water quiet in the middle of a shower. Power out due to construction. One restaurant had very poor service.
Stayed 6 nights in Feb 2024
Response from Ash on Feb 26, 2024
Bula Harley,Greetings from Shangri-La Yanuca Island, FijiThank you to share your review on resort which has been communicated with the management team to action.We sincerely apologize for the inconvenience you have encountered during your stay.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

6/10 Okay

Rosie

Traveled with partner
Disliked: Staff & service
We stayed is an apartment style 3rd floor walk up. It was a very older tile bathroom. The views were great but the property is very big. You send lots of time walking to everything. Staff immediately lost our car keys. After calling us 3x they found them. Staff were not as well trained at hospitality as other resorts. I small bottle of water was provided per day. More signage on trails and paths or more map posts would be nice. They marked building 2 on the map but our room was building 4. The inner reef has pretty snorkeling but go at high tide and wear water shoes with your flippers. The Asian restaurant was very slow. Not as good as the hype and they lost out bill. They hunted for a very long time. It was funny to see the land crabs running around after dark. If you phone for anything it rings endlessly and you might get someone but then what you request won’t happen for a very long time. One pool was closed for hours to fix the water. The stay was nothing terrible but nothing great. The best thing was the snorkeling but when we asked nobody tells you about it. If you go at low tibe there is no room to swim.
Stayed 3 nights in Jan 2024
Response from Ash on Feb 24, 2024
Bula Vinaka Rosie,Greetings from Resort!Thank you to share your review which has been sent to all management to work in own areas of issue to improve and to take appropriate actions with colleagues in subject.We sincerely apologize for the inconvenience you have experienced during your stay.Kind regards,Ashwini Singh Executive Secretary / Quality Improvement Manager

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and beaches and pools
Stayed 5 nights in Feb 2024
Response from Ash on Feb 24, 2024
Bula Vinaka Scott,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great rating.We look forward welcoming you back.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excellent

Melissa, BARGARA

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely property but a little disappointing that there were limited restaurants open during our stay, apparently due to staff shortages. Lovely staff everywhere and the room was well equipped and comfortable. We have just moved to Double Tree Hilton but I would prefer to stay here. Great for children also with several pools, a great swimming beach and great water sports. Highly recommend.
Stayed 3 nights in Feb 2024
Response from Ash on Feb 12, 2024
Bula Vinaka Melissa,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great review on resort and colleagues, and we look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 Good

Harper

Stayed 4 nights in Jan 2024
Response from Ash on Mar 24, 2024
Bula Vinaka Harper,Greetings from Shangri-La Yanuca Island, FijiThank you for sharing the rating on the resort. We look forward to welcoming you back.Kind regards,Mrs. Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excellent

Barbara

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved swimming pools, close distance to the beach and service and restaurants and all the activities
Stayed 7 nights in Jan 2024
Response from Ash on Feb 12, 2024
Bula Vinaka Barbara,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great review and we look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excellent

Eseta L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend the Reef Wing.. Outstanding in every way- amazing friendly staff, great food and beverage options, comfortable clean room. Excellent holiday experience.
Stayed 7 nights in Jan 2024
Response from Ash on Feb 5, 2024
Bula Vinaka Eseta L,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great review on resort and colleagues specially for the Reef Wing.We are glad you had excellent holiday with us and we look forward welcoming you back.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 Good

Jason, Vermont

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Ash on Feb 5, 2024
Bula Jason,Greetings from Shangri-La Yanuca Island, FijiThank you for your rating and we look forward welcoming you back in near future.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 Good

Zsarra

Stayed 4 nights in Jan 2024
Response from Ash on Feb 5, 2024
Bula Zsarra,Greetings from Shangri-La Yanuca Island, FijiThank you for your rating and we look forward welcoming you back in near future.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 Good

Melissa

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Ash on Feb 5, 2024
Bula Melissa,Greetings from Shangri-La Yanuca Island, FijiThank you for your rating and we look forward welcoming you back in near future.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 Good

Alisha

Liked: Staff & service, property conditions & facilities
We just returned from our trip
Stayed 8 nights in Jan 2024
Response from Ash on Jan 16, 2024
Dear Alisha,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great rating towards resort. We are glad you had wonderful holiday with us and we look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Ash on Jan 9, 2024
Bula Matthew,Greetings from Shangri-La Yanuca Island, FijiThank you for your rating.We look forward welcoming you back.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

2/10 Terrible

Brodie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
PLEASE BEWARE, PLEASE READ BEFORE CONSIDERING THIS PLACE. This resort is an absolute catfish, the photos online are so fraudulently I’m surprised further reviews aren’t like this. Which leads me into any reviews left above 2 stars online for this place should also be charged with committing fraud or are fake. Whoever took the photos either needs to again be charged with fraud or given the Pulitzer Prize for Photography. This place is so run down I think a renovation is too far gone and a complete knock down and start again is in need. When you think of the Shangri-La around the world you think of luxury, well think of Christmas Island detention centre for this place. We were booked in for 6 nights but had to leave after 2 days. Our room smelt of mould and was a miracle the air conditioning didn’t fall through the roof with the noise it was making. If you are a foodie order off the kids' menu or prepare to get ready to enjoy cold, stale, and flavourless food ideal for your detention centre stay.
Stayed 6 nights in Dec 2023

6/10 Okay

Ashika

Stayed 2 nights in Jan 2024
Response from Ash on Feb 12, 2024
Bula Vinaka Ashika,Greetings from Shangri-La Yanuca Island, FijiThank you to share your rating and we look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 Good

Mark, Scarborough

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place but is looking a little worn and needs a little face lift here and there. Also some more covered areas or additional umbrella's would be great for people with small kids.
Stayed 7 nights in Dec 2023
Response from Ash on Jan 9, 2024
Bula Mark,Greetings from Shangri-La Yanuca Island, FijiThank you for sharing your great review on resort and providing your observations with suggestions which has been shared with the management team.We look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excellent

Asenaca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 1 night in Dec 2023
Response from Ash on Jan 9, 2024
Dear Asenaca,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great review on resort .We are glad you had wonderful stay with us and we look forward welcoming you back.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

6/10 Okay

Ashani

Stayed 7 nights in Dec 2023
Response from Ash on Jan 9, 2024
Bula Ashani,Greetings from Shangri-La Yanuca Island, FijiThank you to share your rating with us on resort. We are glad you enjoyed your stay.We look forward welcoming you back near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excellent

Stephen L.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Facility. Only issue was they ran out of clean towels in room and at pool side
Stayed 3 nights in Dec 2023
Response from Ash on Jan 9, 2024
Bula Stephen L.Warmest greetings from Shangri-La Yanuca Island, FijiThank you to share your great review and we will surely look into the towel issues which we sincerely apologize for.We are glad you did enjoy your stay with us and we look forward welcoming you back.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

6/10 Okay

Hariharan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Graeat location and property. But service lacking
Great propwrty, amazing location .. but surely need more vegetarian option for food ..and the service is greatly lacking in all areas from reception to the restaurants on site
Stayed 4 nights in Dec 2023
Response from Ash on Jan 9, 2024
Bula Hariharan,Greetings from Shangri-La Yanuca Island, FijiThank you to share your constructive feedback which I am very glad to communicate with our management team. For lack of service is due to number of new colleagues being hired and we are working of training them and for old colleagues we will arrange refresher trainings.We sincerely apologize for the inconvenience caused during your stay.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

2/10 Terrible

Jill

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ash on Dec 29, 2023
Bula Jill,Greeting from Shangri-La Yanuca Island, FijiThank you for your rating.Vinaka,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excellent

Matteo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ash on Dec 27, 2023
Dear Matteo,Greetings from Shangri-La Yanuca Island, FijiThank you for your great rating.We look forward to hosting you again.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

2/10 Terrible

Zikar

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad resort would not recommend
Service was appauling, took almost an hour to check in and there was a girl at reception Karishma who was so rude at checkout. We booked a double bed room, however my kids were given a sofa to sleep on. We were told that no other rooms were available. Also at the buffet breakfast the coffee machine was broken.
Stayed 1 night in Dec 2023
Response from Ash on Dec 22, 2023
Bula Zikar,Greetings from Shangri-La Yanuca Island, FijiThank you to share your constructive review and this has been communicated with the concerned management to work on the improvement.We sincerely apologize for the inconvenience you have experienced.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excellent

Prashant

Stayed 6 nights in Dec 2023
Response from Ash on Feb 12, 2024
Bula Vinaka Prashant,Greetings from Shangri-La Yanuca Island, FijiThank you to share your rating and we look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 Good

Bina

Traveled with partner
Disliked: Staff & service
Property was beautifully decorated for Christmas. Checking-in was horrible, we were held up at the desk for 50 minutes. It seemed the receptionist didn’t know her job that well.
Stayed 2 nights in Dec 2023
Response from Ash on Dec 22, 2023
Bula Bina,Greetings from Shangri-La Yanuca Island, FijiThank you to share your review on resort and colleague.We sincerely apologize for the inconvenience caused during your stay.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excellent

Ashwin

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ash on Dec 22, 2023
Bula Ashwin,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great picture.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excellent

Prerna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wifi was great . Lots of restaurants.. beautiful beaches and views. Pools were clean as well..
Stayed 4 nights in Dec 2023
Response from Ash on Dec 22, 2023
Bula Vinaka,Greetings from Shangri-La Yanuca Island, FijiThank you for your great review on resort.We look forward welcoming you back.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge space
Huge resort, lots of activities for all ages. Many food options, we opted for dinner buffet but in retrospect I'd leave my options open as buffet though plentiful, was okay. Staff were all helpful and friendly but we found reception/car area a bit weak. Concierge lost track of our keys once, no one to retrieve car second time. Overall a pleasant experience and everything in one place
Stayed 3 nights in Dec 2023
Response from Ash on Dec 22, 2023
Bula Vinaka,Greetings from Shangri-La Yanuca Island, FijiThank you to share your constructive feedback which has been communicated with the management team to work with own areas on improvement.We sincerely apologize for the inconvenience caused during your stay.We look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 Good

G

Stayed 6 nights in Nov 2023
Response from Ash on Dec 22, 2023
Bula Vinaka,Thank you,Yours Sincerely,Ashwini SinghExecutive Secretary /Quality Improvement Manager

6/10 Okay

Keyshuana

Liked: Cleanliness, staff & service
The beach which provides nice snorkeling is the centerpiece of this hotel! When the sun hits just right against the water, it’s a stunning sight. This is a big hotel
Stayed 2 nights in Dec 2023
Response from Ash on Dec 22, 2023
Bula Vinaka,Greetings from Shangri-La Yanuca Island, FijiThank you to share your constructive feedback which has been communicated with the management team to work with own areas on improvement.We sincerely apologize for the inconvenience caused during your stay.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

6/10 Okay

Tariq

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Definitely not a five-star property…at-most, three-star. Airconditioning in the room did not work properly and the management was in no hurry to fix it despite calling them several times. It never worked during my stay. In-room dining choices were few. Hotel is on an island so you are cut-off from the outside world and transportation around is expensive. Bathroom fittings are too old and smell of moisture all the time. Will definitely not stay here again. Not value for money.
Stayed 4 nights in Dec 2023
Response from Ash on Dec 22, 2023
Bula Vinaka,Greetings from Shangri-La Yanuca Island, FijiThank you to share your constructive feedback which has been communicated with the management team to work with own areas on improvement.We sincerely apologize for the inconvenience caused during your stay.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excellent

Arpana

Traveled with partner
Good Relaxing
Stayed 6 nights in Nov 2023
Response from Ash on Dec 6, 2023
Dear Arpana,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great rating.We look forward welcoming you back soon.Yours Sincerely,Ashwini SinghExecutive Secretary/Quality Improvement Manager

10/10 Excellent

Basil

Stayed 2 nights in Nov 2023
Response from Ash on Dec 22, 2023
Bula BasilGreetings from Shangri-La Yanuca Island, FijiThank you to share your rating.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excellent

Ben

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Nov 2023
Response from Ash on Dec 2, 2023
Bula Ben,Greetings from Shangri-La Yanuca Island, FijiThank you for sharing your great review on resort and colleagues.We are glad you had wonderful holiday with us and we look forward welcoming you back.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excellent

Jen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, food was incredible and staff were so friendly and helpful. Would definitely go back.
Stayed 5 nights in Nov 2023
Response from Ash on Dec 2, 2023
Bula Jen,Greetings from Shangri-La Yanuca Island, FijiThank you for sharing your great review on resort and colleagues.We are glad you had wonderful holiday with us and we look forward welcoming you back.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

4/10 Poor

Benny

Disliked: Cleanliness, staff & service
Stayed 8 nights in Nov 2023
Response from Ash on Dec 2, 2023
Bula Benny,Greetings from Resort,Thank you for your valuable time to provide rating which has been shared with the management to work towards improvement.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excellent

Rachel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Absolutely loved it here. Yes some parts around the resort are tired but it wasn't anything to ruin the trip. Room was great, clean and bed was super comfy. Staff were lovely and always friendly and helpful. Had the best time here and would definitely come back.
Stayed 8 nights in Nov 2023
Response from Ash on Nov 16, 2023
Bula Vinaka Rachel,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great review on resort and colleagues. We are glad you had wonderful holiday with us and we look forward welcoming you back.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excellent

ling

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pristine beaches
Stayed 5 nights in Oct 2023
Response from Ash on Nov 2, 2023
Bula Vinaka ling,Greetings from Shangri-La Yanuca Island, FijiThanking you to share your great rating. We look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excellent

Donna Lee, Devonport

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous place to stay and staff were very friendly
Stayed 5 nights in Oct 2023
Response from Ash on Nov 2, 2023
Bula Vinaka Donna Lee,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great review on resort and colleagues. We are glad you had wonderful holiday time spend with us and we look forward welcoming you soon.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 Excellent

Ashleigh

Traveled with partner
Liked: Amenities
Only fault was room air con temp would not go below 21degrees. Other then that fantastic day and such friendly staff
Stayed 5 nights in Oct 2023
Response from Ash on Oct 30, 2023
Bula Ashleigh,Greetings from Shangri-La Yancua Island, FijiThank you to share your great review on resort and we will have your room AC Temp have it checked for future guests. We sincerely do apologize for the inconvenience due to the AC Temp.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 Good

Zac

Stayed 4 nights in Oct 2023
Response from Ash on Nov 16, 2023
Bula Zac, Greetings from Shangri-La Yanuca Island, FijiThank you for your great rating and we look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager