Ratings based on 481 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Should NEVER be a 5 star

Posted Nov 26, 2014
There is only one person to do the check in, waited for 30 minutes to be served. Hotel room is using a CRT Television which kkeps on flickering and only had about 6 channels! Throw pillow and room hotel smells!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom russia

Beautiful beach resort

Posted Nov 25, 2014
Pros: Main pool area and infinity pool. AdiUlt pool was under maintenance. Beach was beautiful as were the grounds. Rooms were clean and beds comfortable.
Cons: internet. Had to go go to lobby or beach and many times it still didn't work. Secondly lobby area is not inviting as this is the first impression.
Location: Beach is beautiful. The resort has many activities. Gym is good. Go to Gecko's across the road for their restaurant and fire show on Friday nights
We. Booked the seaview room for 3 people with 2 double beds and a sofa. It served its purpose as we were never in the room. The hotel had 3 main restaurants open and a number of cafes and a takeout location. Food prices were not as expensive as people said. It was no more expensive than Australian prices. Considering you are 4 hours away from everything , I think food prices were ok. Food was good but not great. Most staff were very friendly and service was good.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful resort

Posted Nov 14, 2014
Great resort with wonderful facilities and such friendly helpful staff. Stayed with a 3 year old and 4 mth old baby and had a great experience and all left feeling very relaxed and sad to leave.
4 out of 5
Recommended
for Families
by A verified travelerfrom Melbourne

Wonderful place to stay with young kids.

Posted Nov 12, 2014
Had a great time, kids enjoyed the pools and us adults enjoyed the adults pool occasionally while the kids were in kids club. Lots to see and do.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne, Australia

Excellent Stay at Shangri La, Fiji

Posted Nov 10, 2014
Pros: Massive place as it's got everything - pools, massage centre, beach massage, kids club, restaurants, shops, etc.
Cons: The wifi could be improved. Every room should have wifi rather than just a few areas.
I stayed here at Shangrila, Fiji for 7 nights along with my wife and 21 months old daughter. Amazing experience as we found everything under one roof. Massive place as it's got everything - pools, massage centre, beach massage, kids club, restaurants, shops, etc. My little one had so much fun and I was so happy to see her happy. Our breakfast was included in the package and there was plenty to eat with so many options. I would love to go back to this place. Awesome place and very polite people. Thanks :)
2 out of 5
by A verified travelerfrom NSW

CompleteBogan paradise , place down and overprice

Posted Nov 10, 2014
Nice people but service s-l-o-w , almost catatonic.. Waited an hour on first night for a prawn cocktail ! Food hugely overpriced and not worth it. Rooms never cleaned the same way twice ,again lovely people but lackadaisical . If you want service this is not your place. Finally wanted to make a cup of tea in room, no milk , was charged six dollars fifty for a glass of milk when asked for just enough for tea! Just not acceptable! This is not a four star resort and does not live up to publicity!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney

Paradise

Posted Nov 7, 2014
Never witnessed such beautiful hospitality, people, culture, food, sunsets & water. Truly, a secret heaven.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Windsor, NSW Australia

Great place for family

Posted Nov 6, 2014
Great place to stay with a family. Will be back next year.
3 out of 5
by A verified travelerfrom Australia

Not a good 1 for adults without kids.

Posted Nov 3, 2014
I'm a 30 something, wanting to enjoy a relaxing getaway at a nice resort. Good points: Hotel room view, Pool facilities Bad Points: Long walk from room to main resort lobby. (Not all rooms have my 5 min walk back to the main lobby) WiFi was terrible at best with constant dropouts and internet only available via Cat5 RJ45 plug for laptops and Wifi in main lobby or pool areas. No minibar for superior room. No milk for tea/ coffee in room. TV channels had terrible selection of shows and quality. General price of meals was over the top for pretty much everything. Washing facilities, Taxis and recreational sports / leisure activities too expensive.
2 out of 5
by A verified traveler

Beautiful grounds. Very dated buildings.

Posted Nov 2, 2014
Pros: Staff were great with the kids.
Cons: Decor, food, service, internet, tv.
Location: To far away from anything therefore making it very expensive.
Rained and there was nothing to do when this happened.