Ratings based on 2,172 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

easy access

Posted Mar 28, 2015
The place is really run down. I needs a major remodel.
2 out of 5
by A verified travelerfrom Sydney

Nice lobby, room was baf

Posted Mar 24, 2015
I expected 4 star condition of the room being a Hilton chain. I had a 2.5 star room. Clean but the smell of cigarette was awful. The presentation overall gave me a feeling that i was in a lower class hotel.
Comment from Hotel Management
Mar 26, 2015 by Michael, Hotel Management
Thank you for your honest feedback. We are sad to hear that you felt disappointed with your room. I assure you that if you had mentioned the smoke smell to our team we would have happily and promptly found a different room for you. We hope you will give us a second chance in the future.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom East Bay

Outdated hotel

Posted Mar 17, 2015
Pros: Walk to China town and north beach.
Cons: Decor and room amenities
Location: Close to north beach, China town and downtown shopping
The room had no mini fridge, worn out dated decor and popcorn ceilings. Housekeeping kept knocking on the door.
Comment from Hotel Management
Mar 19, 2015 by Michael, Hotel Management
Thank you for your feedback as it will help us to improve our accommodations and services. We are disappointed that you felt our hotel to be outdated, and that you were disturbed by our housekeeping team. We will share your feedback with our staff to ensure it does not happen to future guests. Again, that you for your valuable feedback; we hope you will still consider staying with us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

room is small

Posted Mar 9, 2015
near China town. very convience to have chinese food.
Comment from Hotel Management
Mar 12, 2015 by Michael, Hotel Management
Thank you for your comments. We are pleased to hear you enjoyed our location close to Chinatown, and hope that you will stay with us again in the future.
3 out of 5
by A verified traveler

Catered to specific demographics

Posted Mar 3, 2015
Electrical outlets didn't work in the morning our conference room start leaking through the roof
Comment from Hotel Management
Mar 6, 2015 by Michael, Hotel Management
Hi Wendy. Thank you for your comments. Our Engineering department has resolved to issue that led to the leak. Please accept our most sincere apologies that this happened during your conference. We hope you can return in the future for a much better experience you deserve.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Fairfield,CA

Great Location

Posted Feb 28, 2015
Pros: Location, staff and comfort
Cons: Cant think of anything.
Location: Location is A+. Too much to list but everything is within walking distance.
At first I made the mistake of hitting the button for 1 bed and needed 2. Called the hotel and it was not a problem. Got to the hotel and parked around the corner for half of the valet price. Front house staff was very nice and courteous. Got the room and requested a fridge and got it immediately. Ate and had a few beers in the lounge. Great service again and I didn't like the crab cakes but they took them off the bill and asked how things could have been better. Sometimes you just don't like things and thats that, but the staff was great and I will return when I go back out to the city.
Comment from Hotel Management
Mar 6, 2015 by Michael, Hotel Management
Dear JT, Thanks for your glowing review. We are thrilled that our staff made the difference on your stay by quickly responding to your requests and showing genuine care and concern. We look forward to your next visit here in San Francisco!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Oklahoma

Very Nice

Posted Feb 25, 2015
Pros: Up to date.
Cons: A little pricey.
Location: Business district, but close enough to everything.
I was in town for my business. Had an extra day to spend and took in some sights. My first time to San Fran. Loved it.
Comment from Hotel Management
Mar 6, 2015 by Michael, Hotel Management
Thanks for your review. We are happy you enjoyed your first visit to San Francisco. We hope you will return in the future!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego

Posted Feb 19, 2015
We appreciated Erica's nice welcome and hospitality. Location is perfectly central, next to China Town, great selection of restaurants are walking distance.
Comment from Hotel Management
Mar 6, 2015 by Michael, Hotel Management
Thank you for your review. We will be sure to thank Ericka for wowing our guest!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 18, 2015
Pros: Centrally located to most of the major attractions. Room service was also fast and good food
We were there on a family vacation to San Francisco
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent!

Posted Feb 13, 2015
Easy to check in, wonderfully large room. Great location. Staff is very friendly. And cucumber water in the lobby. Will be booking here again.
Comment from Hotel Management
Mar 6, 2015 by Michael, Hotel Management
Thank you for the outstanding rating. We are lucky to have such caring staff and to be in such a convenient location in San Francisco for both business an leisure. We look forward to your next stay!