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Reviews of Distinction Luxmore Hotel

4 out of 5
Distinction Luxmore Hotel
Corner Mokonui Street & Main Street, Te Anau

Reviews

8.6

Excellent

Rating 10 - Excellent. 427 out of 1000 reviews" "
Rating 8 - Good. 395 out of 1000 reviews" "
Rating 6 - Okay. 143 out of 1000 reviews" "
Rating 4 - Poor. 28 out of 1000 reviews" "
Rating 2 - Terrible. 7 out of 1000 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Gary

Traveled with partner
Liked: Cleanliness
Property is centrally located in Te Anau. Walking distance to everything. Nice bathroom with jetted tub. Property clean but in need of some updating.
Stayed 1 night in Mar 2024
Response from Glen on Mar 23, 2024
Hi GaryThank you for your feedback.I am glad you enjoyed your stay and will pass your comments on to our team.Best Regards

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Glen on Mar 15, 2024
Hi DavidThank you for your feedback.I am glad you enjoyed your stay and will pass this on to our team.Best Regards

8/10 Good

Arlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were happy with checkin room comfortable but a bit dated. Conveniently located for our trip. We would have liked air conditioning but managed with fan , but on timer and couldn't get it to run consistently. Breakfast was very good and lots of choices.
Stayed 1 night in Feb 2024
Response from Glen on Feb 29, 2024
Hi ArleneThank you for taking the time to give us your feedback.I am happy to see you enjoyed your stay.I will of course pass this on to our team.Best Regards

4/10 Poor

Andres

Disliked: Amenities
Not value for money
Stayed 2 nights in Jan 2024
Response from Glen on Feb 24, 2024
Hi AndresI am sorry to hear we did not meet your expectations.I will of course pass this on to our teamBest Regards

10/10 Excellent

Sam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Jan 2024
Response from Glen on Feb 7, 2024
Hi SamThank you for your wonderful feedbackI am happy to hear you enjoyed your stay and will pass this on to our team.Best Regards

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great
Stayed 1 night in Dec 2023
Response from Glen on Jan 26, 2024
Hi MaryThank you for your feedback.It is great to see you enjoyed your time with us.I will of course pass this on to our teamBest Regards

10/10 Excellent

Amie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Glen on Jan 25, 2024
Hi AmieThank you for your feedback.I am happy to see you enjoyed your stay.I will of course pass this on to our teamBest Regards

10/10 Excellent

Tila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Glen on Jan 21, 2024
Hi TilaThank you for taking the time to give us this wonderful feedback. I am happy to hear you enjoyed your stay at Distinction Luxmore. I will of course pass your comments on to our teamBest Regards

6/10 Okay

Samuel

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Good location, good staff, spacious however in need of a facelift, fixed position low shower is outdated with shower curtain. A bit dark in the hall ways and public spaces
Stayed 2 nights in Jan 2024
Response from Glen on Jan 21, 2024
Hi SamuelThank you for taking the time to give us your feedback.I will share this with our teamBest Regards

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, bit dated
Would have been good if reception had informed us of the nights that the carvery restaurant was open when we arrived, we missed out because our first night was the only one they operated during our stay and we didn't ask until the next day. It was clean and comfortable, although a little dated
Stayed 2 nights in Jan 2024
Response from Glen on Jan 20, 2024
Hi MichaelThank you for your feedback I will pass this on to our team. I am happy to see you enjoyed your stay and will address the communication issue as we should be advising dining options on check in.Best Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Glen on Jan 14, 2024
Hi AnonymousThank you for your wonderful feedback.I am happy to hear you enjoyed your stay and will of course pass this on to our team.Best Regards

8/10 Good

Liana

Traveled with family and small children
Refurbished twin room was nice and spacious, and facilities adequate for our needs. However could do with better cleaning to the shower (liquid soap rather than bar) and better cooling/ventilation in hot weather. External timber access stairs/deck are a little sketchy and may need refurbishment soon.
Stayed 3 nights in Jan 2024
Response from Glen on Jan 14, 2024
Hi LianaThank you for your feedback. I will pass this on to our team and address these issues. I am glad you enjoyed your stay.Best Regards

6/10 Okay

Bryce

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
the rooms are pretty hammered. Beds are pretty uncomfortable.
Stayed 1 night in Jan 2024
Response from Glen on Jan 11, 2024
Hi BryceThank you for taking the time to give us your feedback.I am sorry that you found the beds uncomfortable. We have a comprehensive refurbishment schedule and as part of this added 66 new beds in October 2023. I will of course pass your comments on to our team.Best Regards

4/10 Poor

Nimesh

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I did not realize that the property at a time before which you had to check-in (9 pm). I have travelled around the world and never been to property that has a time after which you cannot check-in. Due to unforeseen circumstances I reached this property at 12:30 am. When I reached the property, I rang the reception bell as their was no one at the reception area. Next thing I hear is a man yelling at me screaming F*ck You and then a women comes stopping into the reception area and starts yelling at me that I was so rude for showing up at 12:30 am. This yelling continued for 10 mins while I told the women multiple times that I did not know about the check-in time being before 9 pm. Also, I told her multiple times that I was sorry to wake her and her husband up as I had no idea they stayed above the reception area and yet she continued to yell at me repeating many time to read the "damn" contract. If not for my young sleeping kids, I would have left but I needed a place to stay and so apologized for a room. I have never ever gotten yelled at for paying $200 USD for a room and then being yelled and cursed at. If you run/own a hotel, motel, B&B, VRBO or AirBNB you should expect that there will be times when your paying customer will be late due to unforeseen circumstances and that you might want to be empathic to customer that shows up tired with sleeping kids and wife at 12:30 am. Nonetheless, i will never stay at this motel or this chain ever again
Stayed 2 nights in Dec 2023
Response from Glen on Jan 20, 2024
Hi NimeshI am truly sorry to hear about your unacceptable experience however this was not at our property.We are a 180 room hotel and have reception staff on until at least 10.30pm after which our night porter covers front desk until 6.30am when reception staff start. I empathise with you however wish to assure you that this is not indicative of New Zealand hospitality.. This being said I would greatly appreciate it if you could remove this post as it was not Distinction Luxmore hotel in Te Anau.Best Regards

6/10 Okay

James

Traveled with family
The first impression was poor as a lobby was very dated, and when we went to room 170 it was very dark and the outside of the building looked old. It appears they renovated the rooms. However, the carpet was soiled within the first 3 feet of the room and the bathroom had hair on the floor which is unacceptable. it was a very dark room as one wall was a slider out to the car park and the other wall had a window out to the street so the drapes had to be closed all the time The big disappointment was it looked a lot better online than it did in person. I would not recommend this to a friend.
Stayed 1 night in Jan 2024
Response from Glen on Jan 8, 2024
Hi JamesThank you for your feedbackI will pass this on to our teamBest Regards

6/10 Okay

Wah Yound

Traveled with group
Liked: Staff & service
Wifi accessibility was absolutely frustrating. Would not recommend for stay during working trips.
Stayed 1 night in Jan 2024
Response from Glen on Jan 8, 2024
Good morning Wah YoundThank you for your feedbackI will pass this on to our teamWe will of course look at the small area of the hotel where the wifi is having problems.Best Regards

6/10 Okay

Stuart

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Convenient
Stayed 2 nights in Dec 2023
Response from Glen on Jan 8, 2024
Good morning StuartThank you for your feedbackI will pass this on to our teamBest Regards

6/10 Okay

Kristal

No AC or microwave.
Stayed 2 nights in Jan 2024
Response from Glen on Jan 8, 2024
Hi KristalThank you for your commentsI will pass these on to our team.Best Regards

8/10 Good

Iona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman on reception was amazing! Really friendly and helpful. Very convenient positioning, 2 mins walk to lakefront, 5 mins walk to tour sites.
Stayed 1 night in Dec 2023
Response from Glen on Jan 8, 2024
Good morning IonaThank you for taking the time to give us your feedback.It is nice to hear you had a pleasant stay.I will of course pass your comments on to our team.Best Regards

4/10 Poor

Sunil, Sydney

Disliked: Cleanliness, amenities
Dated property with dust mites in carpets and bedbugs
Stayed 2 nights in Dec 2023
Response from Glen on Jan 6, 2024
Hi SunilThank you for taking the time to give us your feedback. I am sorry that you did not enjoy your stay. We checked your room thoroughly and could not find the presence or any evidence of bedbugs. The room has been occupied almost every night since you checked out with no complaints.It is possible you were bitten by sandflies which are very common in Fiordland. Sometime people notice the bites and itch a while after being bitten. I will of course pass your comments on to our team.Best Regards

8/10 Good

Ajay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed could have been better. Extra pillows with less height is needed. Pillows provided were not convenient for neck. It was too late for us to ask, so it’s on us. I am sure office would have provided that to us if asked.
Stayed 1 night in Dec 2023
Response from Glen on Jan 5, 2024
Hi AjayThank you for taking the time to give us your feedback.Our phones are manned 24/7 and yes we do have spare pillows of various size. I am happy you enjoyed you stay and will of course pass your comments on to our teamBest Regards

8/10 Good

Liza

Traveled with family
Liked: Cleanliness, staff & service
Great location. Good breakfast. Clean but dated.
Stayed 3 nights in Dec 2023
Response from Glen on Jan 5, 2024
Hi LizaThank you for your feedback.I am glad you enjoyed your stay and will pass your comment on to our team.Best Regards

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Christmas travelers
Great room and such a convenient location. The restaurant employees are great, super friendly and so kind. Unfortunately, the front desk employees weren’t as helpful or friendly….especially for/to guests traveling at Christmas time. Regardless, I’d definitely stay here again.
Stayed 2 nights in Dec 2023
Response from Glen on Jan 1, 2024
Hi MichaelThank you for taking the time to give us your feedback.I am happy to hear you would stay with us again and will talk to Front Desk about your concerns.Best Regards

10/10 Excellent

Alison

Stayed 1 night in Dec 2023
Response from Glen on Dec 30, 2023
Hi AlisonThank you for your wonderful feedback.I am happy to hear you enjoyed your stay.I will of course pass this on to our teamBest Regards

8/10 Good

Ajay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Decent size room with all amenities, excellent location ans good service. Cons: queens bad are quite small. To include more vegeterian option in breakfast
Stayed 2 nights in Dec 2023
Response from Glen on Dec 29, 2023
Hi AjayThank you for your feedback.I am glad you enjoyed your stay.I will pass your suggestions on to the appropriate team members.Best Regards

8/10 Good

Karl

Stayed 2 nights in Dec 2023
Response from Glen on Dec 29, 2023
Hi KarlThank you for taking the time to give us your feedback.I am happy to hear you enjoyed your stay.I will pass this on to our teamBest Regards

6/10 Okay

Bryce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stop in The Anau. A bit expensive, but conveniently located, nice facilities, and a restaurant that's open late. Water pressure was incredible and parking was included.
Stayed 2 nights in Dec 2023
Response from Glen on Dec 29, 2023
Hi BryceThank you for your feedback.I am glad to hear you enjoyed your time with us. I will of course pass your comments on to our teamBest Regards

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome service
Stayed 1 night in Dec 2023
Response from Glen on Dec 26, 2023
Hi NigelThank you for your wonderful review.I am very pleased to hear you received awesome service during a very busy period for us.I will of course pass your comment onto our team.Best Regards

6/10 Okay

Jeff

Stayed 10 nights in Dec 2023
Response from Glen on Dec 22, 2023
Hi JeffThank you for taking the time to give us your feedback.This is important for us and I will pass this on to our team.Best Regards

10/10 Excellent

ASHOKKUMAR

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Glen on Dec 21, 2023
Hi AshokkumarThank you for your wonderful feedback. I will pass this on to our team. It is rewarding for them to hear their hard work is appreciated.Best Regards

8/10 Good

Sidhdharth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Nov 2023
Response from Glen on Dec 21, 2023
Hi SidhharthSorry for my late reply and thank you for your positive feedback. It is good to hear you enjoyed your stay. I will of course pass this on to our team.Best Regards

6/10 Okay

SUE

Stayed 2 nights in Nov 2023
Response from Glen on Dec 21, 2023
Hi SueThank you for taking the time to give us your feedback.I will pass this on to our team.Best Regards

8/10 Good

Sheree

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, although aging, it is well maintained, staff are friendly and helpful and both restaurants were great.
Stayed 1 night in Sep 2023
Response from Glen on Sep 27, 2023
Hi ShereeThank you for taking the time to give us this feedback.I am happy to hear you enjoyed your stay and will of course pass your comments on to our team.Best Regards

10/10 Excellent

Sue

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place.
Stayed 1 night in Sep 2023
Response from Glen on Sep 17, 2023
Hi SueThank you for taking the time to give us this wonderful feedback, I am glad you enjoyed your stay with us and I will of course pass this on to our team.Best RegardsGlen

10/10 Excellent

Peter

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very enjoyable stay in the Distinction Luxmore in Te Anau. We loved the food in the restaurant.
Stayed 6 nights in Aug 2023
Response from Glen on Sep 15, 2023
Hi PeterThank you for your wonderful feedback.I am happy to hear you enjoyed your stay and will pass this on to our team.Best Regards

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, property conditions & facilities
Comfortable room with mountain views
Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 20, 2023
Kia Ora Stephen,Thank you for taking the time to share your feedback. I am glad to hear that you liked mountain views from your room and had a nice stay:) I hope we will see you again in the future.Kind regards, Yana K

10/10 Excellent

Nic

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Tidy and Location
Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 8, 2023
Kia Ora Nic,Thank you for taking the time to share your feedback. We are glad you enjoyed your stay and hope to welcome you again soon. Kind regards, Yana K

10/10 Excellent

Pam

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay the room was spotless and lovely, staff were so friendly, helpful & polite, highly recommend staying there, the restaurant found was excellent quality & service just terrific
Stayed 2 nights in Aug 2023
Response from Glen on Aug 4, 2023
Hi PamThank you for taking the time to give us this wonderful feedback. I am happy to hear you enjoyed your stay and will pass this on to our team.Best Regards

10/10 Excellent

Teo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean and big. Breakfast spread was fantastic and delicious. Parking is convenient. Plenty F&B outlets with variety in cuisine within walking distance. First morning during breakfast we had a good view a big layer of cloud over the whole lake. Beautiful sight! There is a laundry area on the property. Will recommend this property.
Response from Glen on Aug 4, 2023
Hi TeoIt is great to hear you had a wonderful time with us.Your feedback is appreciated and I will of course share this with our team.Best Regards

8/10 Good

Don Thomas and rosmy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vintage luxury feeling..
Stayed 1 night in Jul 2023
Response from Glen on Aug 4, 2023
Hi Don and RosmyThank you for choosing to stay at Distinction Luxmore.I am glad you enjoyed your stay,Best Regards

10/10 Excellent

Ross

Stayed 1 night in Jun 2023
Response from Glen on Aug 4, 2023
Hi RossThank you for your feedback. I am glad you enjoyed your stay and will pass this on to our teamBest Regards

10/10 Excellent

Addison

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right by the lake and in town! Nice room, overall enjoyed our stay!
Stayed 1 night in Apr 2023
Response from Glen on Apr 11, 2023
Hi AddisonThank you for your wonderful feedback. I am happy to hear you enjoyed your stay. I will of course share this with our team.Best Regards

10/10 Excellent

Mary Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023
Response from Glen on Apr 7, 2023
Hi Mary AnneThank you for your wonderful feedback.I am happy to hear you enjoyed your stay and will of course share your review with our team.Best RegardsGlen

8/10 Good

Sherry

Stayed 1 night in Mar 2023
Response from Glen on Apr 11, 2023
Hi SherryThank you for taking the time to give us this feedback.I am glad you enjoyed your stay and will share this with our team.Best Regards

6/10 Okay

Raymond

Good location. Food service and quality poor.
Stayed 1 night in Mar 2023
Response from Glen on Mar 12, 2023
Hi RaymondThank you for your feedback.I am sorry you did not enjoy your dining experience.We usually get very positive comments about service and food in both restaurants. I will of course pass this on to our team so they are aware.Best Regards

6/10 Okay

Charlie

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Unfortunately it wasn’t the best experience for my partner and I. Location is perfect, everything is close by in Te Anua, but the pillows were awful, had two pillows and still needed to put my jumper underneath them. The old school bath/shower curtain spat water all over the bathroom. Toilet seat isnt designed to stay up to take a piss, and for whatever reason the sheets were itchy. staff were friendly and great!
Response from Glen on Mar 12, 2023
Hi CharlieThank you for taking the time to give us your feedback.I will pass this on to our housekeeping and get these issues sorted.Best Regards

6/10 Okay

Patrick

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Good location but needs refurbishing, updating.
Stayed 4 nights in Jan 2023
Response from Glen on Mar 11, 2023
Hi PatrickThank you for your feedback.I will pass this on to our teamBest Regards

10/10 Excellent

Taija

Stayed 1 night in Mar 2023
Response from Glen on Mar 5, 2023
Hi TaijaThank you for your wonderful review.I am happy to hear you enjoyed your stay and will pass your feedback on to our team.Best Regards

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room
Stayed 1 night in Mar 2023
Response from Glen on Mar 7, 2023
Hi JenniferThank you for taking the time to give us your feedback.I am glad you enjoyed your stay and will pass this on to our team.Best Regards

4/10 Poor

Peter

Traveled with family
Disliked: Amenities, property conditions & facilities
The hotel is a 3 to 4 star style hotel which is ok with one big exception. In summer, our west facing room was uninhabitably hot until late in the evening. The hotel has no air con and our room had one window that opened only slightly. The only way we could occupy the room was to leave the door open which was most unsatisfactory.
Stayed 1 night in Feb 2023
Response from Glen on Feb 28, 2023
Hi PeterThank you for taking the time to give us your feedback.It has been very hot this summer. We have fans in all rooms and plans to get air conditioning in the west facing rooms that get the late sun. I will pass your comments onto senior management.Best Regards