4/10 Poor
Barbara
Apr 25, 2024
Liked: Cleanliness, amenities, property conditions & facilities
I requested a first floor room due to wearing a boot following ankle surgery. It was very close to the lobby. However the entrance to the hall from the lobby was closed off due to construction. I had to walk the length of the building outside then enter and walk nearly the length of the building inside. Front desk people were not considerate of this guest's needs at all. Same thing for the breakfast. I should have been given a room near the back door. Desk clerks need to be trained to assess siruations and make adjustments. I was ni
given a map as I usually am. I didn't know where to get ice was exhausted and in pain from the inconvenience. There was almost no parking in back due to the construction. While I realize construction played in here, if you are going to be open during this, you need to be more customer friendly.Desk clerks seemed totally unconcerned!
Barbara
Stayed 1 night in Apr 2024