Interior

Reviews of DoubleTree by Hilton Hotel Flagstaff

4 out of 5
DoubleTree by Hilton Hotel Flagstaff
1175 W Route 66, Flagstaff, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 612 out of 1002 reviews" "
Rating 8 - Good. 241 out of 1002 reviews" "
Rating 6 - Okay. 79 out of 1002 reviews" "
Rating 4 - Poor. 43 out of 1002 reviews" "
Rating 2 - Terrible. 27 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas, Durango

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff - nice room and quiet.
Stayed 1 night in Mar 2024

6/10 Okay

Lissa

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Both rooms were dirty and no one vacuumed
Stayed 1 night in Mar 2024

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
I love staying there. The staff are friendly and very helpful. The only drawback was the temperature of the room. It was either too warm or too cool
Stayed 1 night in Mar 2024

10/10 Excellent

Ned

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Feb 2024

10/10 Excellent

Eric, Keene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dutcher at front desk goes above and beyond, very personable and helpful. I’ve stayed here twice before, always great and comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ataff here was exceptional. Every request was meet with care and importance. The property itself was comfortable and well-kept. Both restaurants were excellent and convenient dining options. We'd here again and highly recommend.

10/10 Excellent

Vincina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the area where the property is, easy to find, affordable rates and very friendly staff
Stayed 1 night in Feb 2024

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Front check in staff was extremely friendly.
Stayed 1 night in Feb 2024

6/10 Okay

charles

Stayed 1 night in Feb 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
a
Stayed 2 nights in Feb 2024

10/10 Excellent

michael c

Liked: Cleanliness, staff & service, property conditions & facilities
It’s my go to spot when I’m on a ski trip. Very comfortable
Stayed 1 night in Feb 2024

6/10 Okay

Fritz

Traveled with family and small children
Liked: Cleanliness, staff & service
Rooms definitely need updating. Shower couldn't be adjusted, the bath tub faucet was broken. Not enough hooks for bath towels. Were only a couple outlets that worked. Restaurants and bar were very overpriced.
Stayed 2 nights in Feb 2024

8/10 Good

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
There was no hot water for the shower.
Stayed 1 night in Feb 2024

10/10 Excellent

Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was amazing
Stayed 1 night in Feb 2024

10/10 Excellent

Amy

Helpful & friendly staff. Great location & comfortable beds & room
Stayed 1 night in Feb 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoy staying at this Hotel! The only thing was that everyday we had the smell of the kitchen in our room, even though that we were at the 4 floor
Stayed 9 nights in Feb 2024

8/10 Good

james

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wi Fi was great, able to stream Netflix etc, on TV, convenient to restaurants, grocery, and gas. Complimentary cookies were awesome!!! Would definitely stay again.
Stayed 1 night in Feb 2024

6/10 Okay

Kathleen

Liked: Cleanliness
Staff were ok at checkin but rather curt. Rooms are fine but hallways and interior are getting tired. The TV was nice and large but not a smart TV. Dinner at the Sakura restaurant was good, and breakfast the next day was very good. Service in both F/B outlets was very good.
Stayed 1 night in Jan 2024

10/10 Excellent

Carmalita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable rate excellent customer service
Stayed 1 night in Jan 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Myla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience! Loved the large indoor hot tub.
Stayed 2 nights in Jan 2024

8/10 Good

Ernie

Liked: Cleanliness, staff & service, property conditions & facilities
Great property. One of the tv remotes wasn’t working quite right. I think the batteries were just running low. Also the fridge didn’t seem to be working and our food spoiled. Food was warm room temp when we took it out. We should’ve just left it in the car overnight as it was in the 20s. :( other than that, it was great. Staff was friendly even gave our girls crayons to keep entertained while talking to friends in the lobby area.
Stayed 1 night in Jan 2024

10/10 Excellent

Keil

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience.
Stayed 2 nights in Jan 2024

10/10 Excellent

Lily

Stayed 2 nights in Jan 2024

8/10 Good

Zona, Tonalea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Shawna

Liked: Property conditions & facilities
Stay was good
Stayed 1 night in Jan 2024

10/10 Excellent

Maeva, Hawaii Kai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property

10/10 Excellent

Dina

Stayed 1 night in Jan 2024

10/10 Excellent

Dr Ram

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and access to restaurants. Good staff attentive.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jayde

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than we were next to the ice maker, it was really quiet. The beds are actually comfortable and the staff is really helpful.
Stayed 1 night in Jan 2024

8/10 Good

joana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Armando

Stayed 2 nights in Jan 2024

10/10 Excellent

Savanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice bar and dining area and the staff were really friendly.
Stayed 2 nights in Jan 2024

10/10 Excellent

Gerhard

Stayed 1 night in Jan 2024

10/10 Excellent

Cheryle

Stayed 1 night in Jan 2024

10/10 Excellent

Viktoriia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Barbra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Shannon

Traveled with family
Stayed 3 nights in Dec 2023

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

2/10 Terrible

Joceline

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
The worst experience we have ever had
The door to enter into the hotel room was not sealed properly. We had a crack, so you could hear when come in through the door, and it was making a whistling sound the whole time, and a lot of light coming through. You could see the hallway through the crack of the door. The shower tub was not draining properly, so the bathtub was filling up. You had to take a fast shower. And we had the most noisiest upstairs family stay above us. They were bouncing off the bed running tumbling stomping throughout the whole night. I had two kids and we all barely got sleep. They told us the only way they could solve. The solution was if we moved rooms at 11 o’clock at night which was not possible with two babies Finally asleep. Front desk kept making lies, and excuses, saying that there was no one in the room which it was obvious there was with the amount of stomping and voices we heard.
Stayed 1 night in Dec 2023
Response from Cassidy Bonny on Dec 29, 2023
Good afternoon Joceline,We are very sorry to hear about the difficulties you had during your recent stay. At Hilton we always do our best to make sure our guests have the best stay possible. I recall when the noise issues were occurring we sent multiple employees to investigate, but we had a hard time finding anything. I am also sorry to hear about the issues with the tub drain, I don't recall that being reported during your stay, as we would have sent someone to assist you. None the less we would love to compensate you for the inconveniences. We are thinking a 30 refund to the incidental payment card you provided at check in. Please feel free to get back to me on here or reach out to my email. cassidy.bonny@hilton.com

10/10 Excellent

Paul

Stayed 2 nights in Dec 2023

8/10 Good

Robert

Stayed 1 night in Dec 2023

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023

10/10 Excellent

Tawnia, La Mirada

Stayed 1 night in Dec 2023

8/10 Good

Myron

Liked: Staff & service, property conditions & facilities
We were placed in the old part of the proprty. We had a guest with children on the floor above. The child did not stop running in their room until 1am.
Stayed 1 night in Dec 2023