Ratings based on 1,204 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Clean and comfortable

Posted Apr 11, 2014
Checkin was easy and very friendly! The room was clean and comfortable. I would stay here again!
4 out of 5
Recommended
for Everyone
by Cynthia from KY

Nice hotel.

Posted Apr 4, 2014
The only bad experience we had was when we went to have breakfast in the restaurant it was ice cold. We took our food to go. It was unbearable, colder than being outside.
4 out of 5
Recommended
for Families
by A verified traveler

Very nice hotel with some flaws

Posted Apr 1, 2014
The overall hotel was very nice. Beds were very comfortable and staff was very nice. However they put us in a room where the door did not lock and could be opened from the outside without a key. Luckily we were staying with family and had adjoining rooms. We locked our room from the inside and used their door to come and go. Staff said they would fix it the next day and the parts were on order but when we returned, it still was not fixed. No free breakfast either. For the price we paid, I would have expected to get coffee and at least continential breakfast. For kids - no indoor pool and for the time of year, the kids were not pleased.
4 out of 5
Recommended
for Everyone
by Isaac from Salt Lake City

Decent stay

Posted Mar 29, 2014
Pros: Everything seemed pretty clean. The beds were comfy and clean. Good location.
Cons: The shower was a little on the small side. Nothing that can't be overlooked though.
The area is great. I came with my wife and we went to the Grand Canyon and Sedona. The staff were courteous and prompt. We stayed for two nights only.
4 out of 5
Recommended
for Everyone
by Van from Bakersfield, Ca

Just spent one nite in Flagstaff.

Posted Mar 23, 2014
Pros: Fresh, new, modern and open lobby area. Alarm clock was a good one with large, soft lighted numbers and easy controls.
Cons: The breakfast menu was un-inspired and a bit pricey. There was breakfast buffet but didn't try it.
Location: Great location, centrally located. We were a mile and a half from the Lowell Observatory. A wonderful 2 hour guided, talking (and walking) tour.
Hotel was clean, new and modern. Staff was bright and cheery. Room was large. View out window was overlooking the pool area. It was covered because it was mid-30's at night. Trees and greenery surround the grounds. In the room there was free WiFi. Coffee maker is a one-cup variety. Heater was loud but heated the room comfy. Free newspaper and area map in open, airy lobby. Reasonable rate, close to eateries but just far enough off main drag so there was no traffic noise.
4 out of 5
Recommended
for Everyone
by Frank

Easy jumping off point for Grand Canyon.

Posted Mar 19, 2014
Friendly staff, decent hotel, well located. Easy place for an overnight stay
2 out of 5
by A verified traveler

Room is not clean,bad service

Posted Mar 18, 2014
Toilet cover has thick dust. when i turn on bath tub faucet, for fist 5 seconds, the color of water is black.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to NAU campus.

Posted Mar 17, 2014
Great experience, great.sushi dinner in hotel restaurant - Sakura.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great bed!

Posted Mar 17, 2014
Pros: the bed.
Cons: when rooms are readied for the next guest, a check to be sure that everything is in working order (eg, heat lamp). Also, room could be warmer.
Location: we went to the Grand Canyon.
The room was very comfortable, but cold. The heat lamp in the bathroom did not work. There was no complimentary breakfast, which would have been nice. But the bed was heavenly. It's nice that the staff gives you a cookie, but a warm bathroom would have been much more appreciated.
3 out of 5
by A verified traveler

Room without a view

Posted Mar 15, 2014
Pros: Price was fair. Room was clean. Staff was very nice
Cons: Let People know the second floor windows have a roof view, Have pool to use year round.
Check in was quick . Room was on second floor main building, Room was clean and nice looking, View from window was the roof of the first floor :(