Ratings based on 262 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
84% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel for the Grand Canyon experience.

Posted Mar 10, 2014
Within walking distance of everything in Williams. Comfortable room. Clean environment. Right at the train station
3 out of 5
Recommended
by A verified traveler

Posted Jan 12, 2014 on Hotels.com
Overpriced but ok as stopsover
4 out of 5
Recommended
for Families
by Kelly from Orange, CA

Comfortable, nice, convenient but over-priced

Posted Dec 5, 2013
Pros: Location, holiday decorations, lobby, climate control
Cons: Restaurant, beds, and add safes to rooms. Bathroom sink faucet was poor. "Game room" stuffy/hot and locker-room scented.
Location: Route 66 (Williams old town), grand canyon, train depot, Polar Express, Bearizona, Deer Farm
We stayed 4 nights during Thanksgiving week and were pleased with our choice. This hotel is the closest available for the Polar Express train experience (adjacent to the depot). The grounds were wonderfully decorated with many holiday lights. Outfitted with a large fire place, leather couches, and cabin-style decor, the lobby was comfy. Staff were friendly and helpful. We had the Deluxe Queen room, which was clean and decently appointed (good size bathroom, very generously-sized fridge, large flat screen TV, etc.) At this price point, I would expect real queen beds (not full-sized) with better comfort (beds were a bit hard and very bouncy). And be aware they are a green hotel. Shower water pressure was fine, but the sink faucet was awful: like tiny shooting needles. Filling a paper cup sounds like you're frothing milk and takes way too long. No in-room safe and only a small desk (inconvenient for in room dining). I'd also like to see a more extensive menu in the hotel's one restaurant- choices were very limited. No room service. No bell service (but they do have self-serve large luggage trolleys). The depot offered a 50% discount for train tix to the grand canyon with Polar Express ticket purchase, so we spent a lovely Thanksgiving day at the canyon. That trip is about 2.5 hours each way. Upgrade to a dome car if you can. We had a great vacation.
5 out of 5
Recommended
for Personal Event
by Tom from Niagara Falls, ON, Canada

Enjoyable stay at Grand Canyon Hotel

Posted Oct 24, 2013 on Hotels.com
We stayed two nights at the Grand Canyon Hotel. Our room was clean and we had no issues with noise. The hotel is walking distance to all the amenities that Williams AZ has to offer. Minor issue was a non-functioning hair dryer, which did not get repaired during our stay; however, hotel staffs were apologetic upon our checkout. I did find it quirky that there were no drinking glasses in the room. Will stay again should the opportunity arise.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Oct 8, 2013 on Hotels.com
We enjoyed our stay. Our room was spacious and the employees were friendly and helpful. The lobby was big and nicely furnished. Two improvements I would make would be better lighting in the room and nicer towels in the bathroom.
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Oct 4, 2013 on Hotels.com
The hotel was beautiful, although the decor got a bit wearying-- you can only look at so many paintings of the same thing. It's well-cared for and clean and the staff was wonderful, especially in the hotel bar/restaurant near the lobby. it's an older hotel, with the worryingly creaky elevator and the smelly carpets, but I definitely recommend. Just don't look for any real entertainment in the surrounding town of Williams - be prepared to drive about 40 minutes to Flagstaff to find something to do!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location for a hotel

Posted Oct 1, 2013
We enjoyed our stay here and the close location to the train station and downtown Williams.
3 out of 5
Recommended
by Rob from Minnesota

Posted Sep 26, 2013 on Hotels.com
The hotel is conveniently located in Williams, AZ. Close to restauants and many of the shops lining the old Route 66. If you can't find a room right at the canyon or don't want to pay the high costs of the hotels right at the Grand Canyon this is probably as good an option as any. Still rather high in costs for what you get. The rooms could use some nice updates, everything is getting rather old in the rooms. Free breakfasts are not included in the price of the rooms unless packages are purchased. Overall i was not impressed with the hotel, but I did not stay there for the hotel, I stayed there for the Grand Canyon.
5 out of 5
Recommended
for Everyone
by Debbie from Orange County, CA

Kind, polite and helpful staff. Very clean.

Posted Sep 24, 2013
Relaxing atmosphere and very easy to find. The people were friendly. Spenser's Pub had really fresh and good food. The antique bar is spectacular and my husband really enjoyed the Grand Canyon beers. I would highly recommend this hotel.
5 out of 5
Recommended
for Everyone
by Neil from Brunswick, ME

Great gateway to the Grand Canyon

Posted Sep 18, 2013
Pros: Everything!
Cons: Except for moving it closer to the Canyon, we can't think of anything.
Location: The Canyon is about 60 miles north; we spent all of our time there, and went by the railroad one day, which was a real treat, including a "robbery".
We had a great time staying here. The staff is more than friendly, they feel like friends. The room was very clean, spacious, and comfortable. A fine place to stay when you are visiting the Grand Canyon, or anywhere in the area.