Ratings based on 237 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
82% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel for the Grand Canyon experience.

Posted Mar 10, 2014
Within walking distance of everything in Williams. Comfortable room. Clean environment. Right at the train station
4 out of 5
Recommended
for Families
by Kelly from Orange, CA

Comfortable, nice, convenient but over-priced

Posted Dec 5, 2013
Pros: Location, holiday decorations, lobby, climate control
Cons: Restaurant, beds, and add safes to rooms. Bathroom sink faucet was poor. "Game room" stuffy/hot and locker-room scented.
Location: Route 66 (Williams old town), grand canyon, train depot, Polar Express, Bearizona, Deer Farm
We stayed 4 nights during Thanksgiving week and were pleased with our choice. This hotel is the closest available for the Polar Express train experience (adjacent to the depot). The grounds were wonderfully decorated with many holiday lights. Outfitted with a large fire place, leather couches, and cabin-style decor, the lobby was comfy. Staff were friendly and helpful. We had the Deluxe Queen room, which was clean and decently appointed (good size bathroom, very generously-sized fridge, large flat screen TV, etc.) At this price point, I would expect real queen beds (not full-sized) with better comfort (beds were a bit hard and very bouncy). And be aware they are a green hotel. Shower water pressure was fine, but the sink faucet was awful: like tiny shooting needles. Filling a paper cup sounds like you're frothing milk and takes way too long. No in-room safe and only a small desk (inconvenient for in room dining). I'd also like to see a more extensive menu in the hotel's one restaurant- choices were very limited. No room service. No bell service (but they do have self-serve large luggage trolleys). The depot offered a 50% discount for train tix to the grand canyon with Polar Express ticket purchase, so we spent a lovely Thanksgiving day at the canyon. That trip is about 2.5 hours each way. Upgrade to a dome car if you can. We had a great vacation.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location for a hotel

Posted Oct 1, 2013
We enjoyed our stay here and the close location to the train station and downtown Williams.
5 out of 5
Recommended
for Everyone
by Debbie from Orange County, CA

Kind, polite and helpful staff. Very clean.

Posted Sep 24, 2013
Relaxing atmosphere and very easy to find. The people were friendly. Spenser's Pub had really fresh and good food. The antique bar is spectacular and my husband really enjoyed the Grand Canyon beers. I would highly recommend this hotel.
5 out of 5
Recommended
for Everyone
by Neil from Brunswick, ME

Great gateway to the Grand Canyon

Posted Sep 18, 2013
Pros: Everything!
Cons: Except for moving it closer to the Canyon, we can't think of anything.
Location: The Canyon is about 60 miles north; we spent all of our time there, and went by the railroad one day, which was a real treat, including a "robbery".
We had a great time staying here. The staff is more than friendly, they feel like friends. The room was very clean, spacious, and comfortable. A fine place to stay when you are visiting the Grand Canyon, or anywhere in the area.
5 out of 5
Recommended
for Everyone
by Kim from Atlanta, GA

Awesome place to stay!

Posted Sep 16, 2013
Pros: It was clean and the company that runs this hotel is very comitted to reducing their impact on the environment.
Location: The hotel is a rocks throw away from Route 66 in Williams. Great restaurants nearby. The train that goes to the Grand Canyon is outside the hotel.
We stayed at this hotel for 2 nights and had a great experience. My 8 yr old daughter loved the in-door pool. The western show before the train ride was very enjoyable and entertaining. The food at the pub and the buffet was excellent. Great value, great staff, great facilities.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to canyon

Posted Sep 13, 2013
Pros: near the Grand Canyoun
Cons: Easier to get to rooms - no elevators in the rear close to the parking lot. Have to walk up stairs with luggage.
Location: Zip Line - neat shops
Okay - employees nice but slow. Ony one employee in restarunt - very nice but over slammed with no help
5 out of 5
Recommended
for Everyone
by Joyce

Very convenient to all our needs and shopping.

Posted Aug 31, 2013
Pros: Very clean and convenient and the staff was outstanding!!
Cons: I can't think of a thing, except it would be nice to have access to a microwave for the rooms that don't have one.
Location: SEE ABOVE comment.
We had a very nice room; close to every need (food & shopping), all within walking distance too. We also liked being close to the "Grand Canyon Railway Train".
2 out of 5
by Kim from Rocklin, CA

Grand Disappointment

Posted Aug 15, 2013
Pros: Keurig Coffee Machines
Cons: Everything, staff, rooms, cleanliness, and parking.
Our family was so excited to arrive in Williams, and stay here. First disappointment was the parking. There wasn't enough, so we had to drive up and down then aisle's until somebody left. Second disappointment came from the older woman who checked us in. Never greeted or smiled at us, and gave us the impression we had done something wrong in making our original reservations. (We had not). She recited the rules of the hotel, like a high school teacher looking forward to retirement. Between the smell of the hotel, the amount of people (obviously overbooked), the small rooms, and condition of the bathrooms(not clean),we felt it to be very disappointing. We had 2 rooms, at $220.00 a piece plus tax. We never got to use the pool or spa because of the amount of people in each. The only good thing I can say is they had Keurig Coffee Machines in the rooms. We will never return to this hotel, and would urge travelers to lodge elsewhere.
4 out of 5
Recommended
for Everyone
by jesse from oceanside, ca

good hotel next to the train, kids loved it

Posted Aug 15, 2013
Pros: next to the train station, and they have a cool show in the morning before the train leaves
Location: fast access to the freeway small town, decent restaurants
great customer service, good rooms nothing crazy about em. the WiFi wasnt all that great, and it is another hour away from the grand canyon, i would recommend the hotel to others