Ratings based on 255 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Great location for a hotelPosted Oct 1, 2013
We enjoyed our stay here and the close location to the train station and downtown Williams.
for Everyoneby Debbie from Orange County, CA
Kind, polite and helpful staff. Very clean.Posted Sep 24, 2013
Relaxing atmosphere and very easy to find. The people were friendly. Spenser's Pub had really fresh and good food. The antique bar is spectacular and my husband really enjoyed the Grand Canyon beers. I would highly recommend this hotel.
for Everyoneby Neil from Brunswick, ME
Great gateway to the Grand CanyonPosted Sep 18, 2013
Cons: Except for moving it closer to the Canyon, we can't think of anything.
Location: The Canyon is about 60 miles north; we spent all of our time there, and went by the railroad one day, which was a real treat, including a "robbery".
We had a great time staying here. The staff is more than friendly, they feel like friends. The room was very clean, spacious, and comfortable. A fine place to stay when you are visiting the Grand Canyon, or anywhere in the area.
for Everyoneby Kim from Atlanta, GA
Awesome place to stay!Posted Sep 16, 2013
Pros: It was clean and the company that runs this hotel is very comitted to reducing their impact on the environment.
Location: The hotel is a rocks throw away from Route 66 in Williams. Great restaurants nearby. The train that goes to the Grand Canyon is outside the hotel.
We stayed at this hotel for 2 nights and had a great experience. My 8 yr old daughter loved the in-door pool. The western show before the train ride was very enjoyable and entertaining. The food at the pub and the buffet was excellent. Great value, great staff, great facilities.
for Everyoneby A verified traveler
Close to canyonPosted Sep 13, 2013
Pros: near the Grand Canyoun
Cons: Easier to get to rooms - no elevators in the rear close to the parking lot. Have to walk up stairs with luggage.
Location: Zip Line - neat shops
Okay - employees nice but slow. Ony one employee in restarunt - very nice but over slammed with no help
for Everyoneby Joyce
Very convenient to all our needs and shopping.Posted Aug 31, 2013
Pros: Very clean and convenient and the staff was outstanding!!
Cons: I can't think of a thing, except it would be nice to have access to a microwave for the rooms that don't have one.
Location: SEE ABOVE comment.
We had a very nice room; close to every need (food & shopping), all within walking distance too. We also liked being close to the "Grand Canyon Railway Train".
for Familiesby Texas Family from Houston
No fridges, expensive restaurantPosted Aug 26, 2013 on Hotels.com
The hotel was large (It's actually a campus!). The accommodations were ok. Nice hotel, clean, neat indoor pool and arcade room. Good location in such a qaint town. What it lacked was a fridge and the restaurant on campus (forgot the name) had a dinner buffet of 6 entrees for $21 each - too expensive for what you got..food was "meh". The gun fighter show was very cheesy and badly written. General consensus was that they need a new script writer and actually involve the horses (can't they teach them to do tricks or something since they are standing there anyway?). I would recommend this hotel if you plan on taking the train to the Grand Canyon. Otherwise, I would probably choose something else at a better rate and not so big.
for Familiesby A verified traveler
Posted Aug 19, 2013 on Hotels.com
I had high expectations for this hotel. Not what I got, the pool was dirty, including the hot tub. Everything was outdated, I felt like I had a flash back to the 80’s and not in a good way… The only thing that was nice was the lobby. The rooms were poorly lit, and our air conditioner did not work, it would go off for five minutes every hour, and barely blow out air… The distance from the Grand Canyon was far, an hour away. We passed up hotels a lot closer. For the price, I would suggest an alternative. The only good thing I could say is the staff was wonderful and pleasant.
for Everyoneby Kim from Rocklin, CA
Grand DisappointmentPosted Aug 15, 2013
Pros: Keurig Coffee Machines
Cons: Everything, staff, rooms, cleanliness, and parking.
Our family was so excited to arrive in Williams, and stay here. First disappointment was the parking. There wasn't enough, so we had to drive up and down then aisle's until somebody left. Second disappointment came from the older woman who checked us in. Never greeted or smiled at us, and gave us the impression we had done something wrong in making our original reservations. (We had not). She recited the rules of the hotel, like a high school teacher looking forward to retirement. Between the smell of the hotel, the amount of people (obviously overbooked), the small rooms, and condition of the bathrooms(not clean),we felt it to be very disappointing. We had 2 rooms, at $220.00 a piece plus tax. We never got to use the pool or spa because of the amount of people in each. The only good thing I can say is they had Keurig Coffee Machines in the rooms. We will never return to this hotel, and would urge travelers to lodge elsewhere.
for Everyoneby jesse from oceanside, ca
good hotel next to the train, kids loved itPosted Aug 15, 2013
Pros: next to the train station, and they have a cool show in the morning before the train leaves
Location: fast access to the freeway small town, decent restaurants
great customer service, good rooms nothing crazy about em. the WiFi wasnt all that great, and it is another hour away from the grand canyon, i would recommend the hotel to others