Ratings based on 416 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
75% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom phoenix az

Nice hotel but too close to the train

Posted Mar 30, 2015
Place was ok but the train comes by every 5 min or so.
1 out of 5
by A verified travelerfrom British Columbia

Posted Mar 19, 2015
We did not stay even though the room was paid for. The property was supposed to be renovated but it was not.
Comment from Hotel Management
Mar 28, 2015 by Manager, Hotel Management
Dear Guest, I am very sorry for the inconvenience you felt and I regret that we did not meet your standards. Your feedback will be used as reference, we will do our best to implement necessary service improvement. Thank you for staying at Howard Johnson.
2 out of 5
by A verified travelerfrom tucson az

Not a good place to stay

Posted Mar 19, 2015
There are other travel lodge hotel that are better than this one
Comment from Hotel Management
Mar 21, 2015 by Front Desk Manager, Hotel Management
Hi Georgette, Thank you for your sharing your candid assessment about your recent stay. I regret that we failed to meet your expectations, nevertheless, your review will help surely be used as reference so we can further evaluate what we could further improve to serve you better. We hope you will accord us another business and allow us to accommodate your lodging needs on your next visit to Flagstaff.
3 out of 5
by A verified travelerfrom NM

older than the pictures show

Posted Feb 23, 2015
Cons: The facility needs updating.
The hotel was much older that the pictures showed. The train passes by and you can here it every few hours.
Comment from Hotel Management
Mar 6, 2015 by familyinn, Hotel Management
Hello R, Thank you for your forthright comment, I regret that you were not entirely pleased with the quality of accommodation we have provided you. Nevertheless, I hope you will stay with us again the next time you travel to Flagstaff.
2 out of 5
by A verified travelerfrom Flagstaff

Small room

Posted Feb 11, 2015
It was very uncomfortable, people walking around all hours of the night banging on the dorms and such. disappointed.
Comment from Hotel Management
Mar 6, 2015 by familyinn, Hotel Management
Hello Vee, I regret that you were uncomfortable during your recent visit in our hotel. Please know that we value your business and your comfort and convenience is important to us. Your feedback will be forwarded to management and I am certain this will be corrected to avoid further inconvenience. We will make certain guests are requested to level activities to minimal to avoid disturbance to other visitors.
1 out of 5
by A verified traveler

Rude staff

Posted Feb 10, 2015
Staff caused my room of partying in parking lot while me and my wife was asleep and called cops to kick us out we where not kick out do to the responding officers found that it was another room above us partying at there vehicles then when we went to check told me and my wife we where not welcome back
Comment from Hotel Management
Mar 12, 2015 by Guest Relations Manager, Hotel Management
Dear Guest, I am terribly sorry for the unpleasant experience you faced during your stay. Trust that we will make certain that this feedback is verified and addressed accordingly. We are held to provide quality service to all of our guests and I assure you this matter will not go unnoticed.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Phoenix, AZ

Met Expectations.

Posted Jan 19, 2015
Pros: clean room. comfortable bed.
Cons: I prefer better breakfasts. At least a waffle maker...
We changed a day trip to an over-nighter trip so we needed a room. We booked it the same day via the mobile website. The room was clean. The staff was nice enough, although not overly. The bed was comfortable, plenty of pillows. It is close to the train tracks, so if you are sensitive, you may want to find another hotel. It didn't bother me or my son though. The heater fan was pretty loud (it masked the train). Being from Phoenix, we kept the room in the low 70s and the fan was on quite a bit. The continental breakfast is cereal, small muffins, and coffee. It was easy to get into, and out of, the parking lot. Next time, I'd probably plan a bit better and find a better rate, or nice hotel. However, for a last minute booking on a 3-day holiday weekend, we had a good price and a clean hotel. No regrets. Like almost every other hotel I've ever stayed, the wifi couldn't support a Facetime video chat.
Comment from Hotel Management
Jan 25, 2015 by familyinn, Hotel Management
Hello Eric, I am glad to hear that we have been an important part of your travel convenience and how the value and the convenient location of our hotel met your expectations. We do hope that you will consider booking at Howard Johnson Inn again if you are around the area. Thank you for your business!
4 out of 5
Recommended
for Everyone
by A verified traveler

Just fine for the price

Posted Jan 14, 2015
Very close to food and a bar. On a Very noisy road. Wouldn't recommend for light sleepers but for us it was fine for a quick, cheap say.
Comment from Hotel Management
Jan 20, 2015 by familyinn, Hotel Management
Hello Macie, Thank you for your kind words describing your stay in our hotel. We appreciate your candid comment on the level of noise you heard from outside. This will be used as reference in future improvements so we can serve you and other guests properly. We hope to see you again on your next trip in town.
2 out of 5
by A verified travelerfrom AZ

Not what I expected!

Posted Jan 6, 2015
My room did not have a bathtub to give my kids a bath. Also the room was not sealed so the cold air was coming in thru the door all night even with the heater on we were still cold since it snowed all night!! The fridge did not keep our food and baby milk cold at all so we had to throw everything out in the morning!! Plus check in time is way too late in the day. We didn't even stay 24hrs in the room but I had to pay like I did!! Over all not a kid friendly place!!
Comment from Hotel Management
Jan 20, 2015 by familyinn, Hotel Management
Hello, I can not put in exact words how I would like to apologize for the uncomfortable experience during your stay in our hotel more so that your concerns on spending cold night with us was not attended by our staff on duty. It is just unfortunate that we are unable to trace your booking so we can specifically address your shared experience. Nonetheless, I still hope that in the future, we could have the opportunity to make up for our shortcoming and serve you and your family better.
1 out of 5
by A verified travelerfrom alberta

Not nice at all

Posted Jan 6, 2015
Pros: Restaurant attached was excellebt
Cons: . Staff at front desk on a personal call while I waited 5 minutes. The room was dirty. I sneezed all night as someone had smoked in the room.
Location: Just stayed overnight. Travelling through
Noisy dirty smelly room. Fighting all night in the room above someone had smoked in a non smoking hotel. Needs major upgrades
Comment from Hotel Management
Jan 20, 2015 by familyinn, Hotel Management
Hello Dorothy, Thank you for taking the time to review our hotel and services. I am deeply sorry that you were not entirely comfortable during your stay. Your shared experience and disapproval on the quality of clean in the room as well as the level of noise from other guests will be made certain to be handled appropriately. We appreciate your candid comment as it help us point out how we could serve you better in the future.