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Reviews of Motel 6 Flagstaff, AZ - Butler

2 out of 5
Motel 6 Flagstaff, AZ - Butler
2010 E Butler Ave, Flagstaff, AZ

Reviews

7.0

Good

Rating 10 - Excellent. 319 out of 1065 reviews" "
Rating 8 - Good. 296 out of 1065 reviews" "
Rating 6 - Okay. 173 out of 1065 reviews" "
Rating 4 - Poor. 118 out of 1065 reviews" "
Rating 2 - Terrible. 159 out of 1065 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
I like that Motel 6 doesn't charge for things I don't need. But cutting shampoo is ridiculous.
Stayed 1 night in Apr 2024

2/10 Terrible

TONY

Room was clean, employee room next door was very noisy, room 102 on the other side was even louder. Guest in room 102 were loud and arguing, constantly slamming doors until around midnight. Not sure what employees were doing., but I could hear children. I will never stay in another motel 6
Stayed 1 night in Apr 2024

8/10 Good

Diane

Traveled with family
Liked: Amenities
Good place
Stayed 1 night in Apr 2024

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in & helpful staff
Stayed 1 night in Apr 2024
Response from Nancy Y. on Apr 17, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Jingyuan, Calgary

Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 12, 2024
Hi Jingyuan,Thank you for positively rating your stay!Lilith#Team6

10/10 Excellent

Sebastian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not like the old motel 6. Very clean and pleasant
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 11, 2024
Hi Sebastian,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

10/10 Excellent

Tonnita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on Apr 12, 2024
Hi Tonnita,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Leron

Disliked: Cleanliness, amenities, property conditions & facilities
The property needs a major revamp and the whole time I was there I felt unsafe. With people strolling through at 2am! Banging on doors and what not!
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 3, 2024
Hi Leron, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

8/10 Good

Kyle

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 4, 2024
Hi Kyle,Thank you for positively rating your stay!Natalie #Team6

2/10 Terrible

Devin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 4, 2024
Hi Devin, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

6/10 Okay

Sharon

Liked: Cleanliness, property conditions & facilities
The beds were good enough
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 3, 2024
Hi Sharon, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around.Until then, we’ll leave the light on. For you.Natalie #Team6

10/10 Excellent

Walter, Espanola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would considering staying again.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 27, 2024
Hi Traveler,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

6/10 Okay

Kim, glendale

Traveled with family and small children
Liked: Amenities
Disliked: Staff & service
Ground was dirty. Not the cleanest sheets. Weed smell the entire time outside. Staff was not present, had to look for staff member. Good pricing. Not terrible for the price, but could have been better.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 27, 2024
Hi Kim, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

10/10 Excellent

Karen, Los Angeles

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Service good. The young woman at the desk was super nice. Room was fine.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 27, 2024
Hi Karen,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

2/10 Terrible

Benjamin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on Mar 29, 2024
Hi Benjamin,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

8/10 Good

christopher

Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 12, 2024
Hi Christopher,Thank you for positively rating your stay!Lilith#Team6

8/10 Good

Leopoldo

👍
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 27, 2024
Hi Leopoldo,Thank you for positively rating your stay!!Maz K.#Team6

10/10 Excellent

Jacob

Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 29, 2024
Hi Jacob,Thank you for the perfect rating!Lilith#Team6

8/10 Good

dariusz

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Good clean room, good location close to highway and downtown. Reasonable price. Pet friendly, parking.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 12, 2024
Hi Traveler, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

2/10 Terrible

Adam

Stayed 1 night in Feb 2024

6/10 Okay

Dermot

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 7, 2024
Hi Dermot, We are glad you enjoyed your stay!Maz K.#Team6

4/10 Poor

Robert

Floors under bed against the wall very dirty
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 6, 2024
Hi Robert,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

2/10 Terrible

DONGYUN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
service person was really rude
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 28, 2024
Hi Dongyun,Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Lilith#Team6

10/10 Excellent

Volodymyr

Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 8, 2024
Hi Traveler,Thank you for the 5-star rating!Natalie #Team6

10/10 Excellent

Edgar

Traveled with family and small children
Liked: Staff & service, amenities
I like that its pet friendly and that the staff was friendly and helpful. I didn't like that it was a little dirty and the bathroom door didn't closed.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 28, 2024
Hi Edgar,Thank you for sharing your review. We are glad you enjoyed your stay! As a pet-friendly brand, our pet policy specifically states service animals and all well-behaved pets always stay free and are welcomed every visit.We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

cecil

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Brand Experience Team on Mar 8, 2024
Hi Cecil, Thank you for the perfect rating!Natalie #Team6

10/10 Excellent

Donica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer Service was great
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 22, 2024
Hi Donica,Thank you for the perfect rating!! Maz K.#Team6

8/10 Good

Mary

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy my stay,was quite .
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on Feb 14, 2024
Hi Mary,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

4/10 Poor

Diana

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The bathroom was dirty. The toilet wouldn’t flush and when I removed the top to the tank there was a liquor bottle inside. Will not be returning.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 14, 2024
Hi Diana,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 Excellent

Kiah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on Feb 14, 2024
Hi Kiah,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

2/10 Terrible

Tamara

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
What did I like about this property? I liked the woman who graciously gave me a refund. We needed a pet friendly place for the night and because there was no fee I booked the room, bad decision. The room smelled of stale cigarettes, and was very cold, the door was not aligned with the frame and light and cold air were pouring in. There was an old motorhome with broken windows in the parking lot across from the door, and abandoned grocery carts, and bags of trash from rooms lining the walkway, it was really unpleasant. Not even the offer of a space heater or switching rooms was enough to keep us there. Thankfully we were able to get a room at La Quinta.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 14, 2024
Hi TamaraAfter reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6

10/10 Excellent

Terril

Traveled with family
Liked: Cleanliness, staff & service, amenities
Convenient Fresh Brread brought in!
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 14, 2024
Hi Terril,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Emmanuel

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was dirty. Toilet was clogged. Felt unsafe.
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on Jan 30, 2024
Hi Emmanuel,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Good

Ana, Coolidge

Traveled with family
Liked: Staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Arianne

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with my stay at Motel 6. Staff are helpful and friendly.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 30, 2024
Hi Arianne,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

8/10 Good

Janet, kayenta

Liked: Cleanliness
Stayed 1 night in Dec 2023

6/10 Okay

rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were too small and the fan modes were on or off. There were people who were roaming about the area. Customer service was great.
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on Jan 23, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Tierrell, Phoenix

Terrible customer sevice
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on Jan 23, 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We appreciate you bringing this to our attention. Kaur J. #team6

6/10 Okay

Roy

Stayed 2 nights in Jan 2024

6/10 Okay

Vern

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean room. Heater was hard to regulate. Snow was not removed from the parking area
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 23, 2024
Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Kaur J.#Team6

10/10 Excellent

Hamza

Liked: Cleanliness, amenities, property conditions & facilities
Nice place, near all shopping centers
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 23, 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

2/10 Terrible

Tonya

Disliked: Cleanliness, staff & service, property conditions & facilities
We rented 3 rooms, 1 room had stained sheets like bad, not just a lil dot, then my room 228 the bed is missing a leg, there was trash under beds not swept, empty bottle of soda, liquor bottles and someones pair of shoesthe front desk guy was very rude we stayed here a few years ago no problems,
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 23, 2024
On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

TONI

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Benjamin

Stayed 1 night in Jan 2024

10/10 Excellent

Cynthia, Bakersfield

Liked: Staff & service, amenities, property conditions & facilities
The room smelled great!
Stayed 1 night in Jan 2024
Response from Nancy Y. on Jan 17, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Marilyn

Traveled with family and small children
Great
Stayed 1 night in Jan 2024
Response from Nancy Y. on Jan 17, 2024
Thank you for the perfect rating!!Nancy Y.#Team6

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness
Family outing
Microwave needs replaced- floors and shower dirty- tv remote broken, heater didn’t work- a couple other issues but overall a lot better than before
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 9, 2024
Hi Traveler, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

6/10 Okay

Arianna

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Definitely could be way more clean. The smell was horrible but wasn’t too bad after a bunch of air fresheners. WiFi was very laggy. Decent ears close to a lot of things.
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on Jan 9, 2024
Hi Arianna,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

10/10 Excellent

Charles, San Mateo

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and painless. The room was clean and the surrounding area is fairly quiet. Lots of convenience stores close by.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 9, 2024
Hi CharlesWe’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Lilith#Team6