Bar (on property)

Reviews of Park Inn By Radisson Leuven

3 out of 5
Park Inn By Radisson Leuven
Martelarenlaan 36, Leuven

Reviews

8.6

Excellent

Rating 10 - Excellent. 163 out of 401 reviews" "
Rating 8 - Good. 193 out of 401 reviews" "
Rating 6 - Okay. 31 out of 401 reviews" "
Rating 4 - Poor. 9 out of 401 reviews" "
Rating 2 - Terrible. 5 out of 401 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

jacob

Business traveler
Disliked: Property conditions & facilities
Old rooms , no room service
Stayed 2 nights in Mar 2024

6/10 Okay

fadoua

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Andra Tiuca, Front Office Manager on Jan 8, 2024
Beste gast, Hartelijk bedankt voor uw positieve beoordeling.Het verheugt ons dat u tevreden was over de netheid en dat uw verblijf bij ons naar wens was.Gelukkig nieuwjaar en hopelijk tot snel.Met vriendelijke groet,

4/10 Poor

Chen

Disliked: Staff & service, property conditions & facilities, room comfort
No air
No windows that can be opened, ventilation only makes noise but doesn't bring air in. Heating/cooling doesn't really work. Some of the people in the reception are really not helpful (but one or two were OK). Do not expect a Radisson hotel. They say it's 3 stars hotel and it really is a 3 stars hotel. It is really close to the train station and there is a very good noise isolation. Bit of a walk to the center.
Stayed 4 nights in Dec 2023
Response from Andra Tiuca, Front Office Manager on Jan 8, 2024
Dear Chen, Thank you for taking the time to share your feedback.We're pleased to hear that you appreciated our hotel's proximity to the train station and the effectiveness of our soundproofing against any potential noise. However, we regret to hear that you faced challenges with the air quality and functionality of the windows in your room. As noted in our hotel description, most of our windows are designed to remain closed for noise control and safety reasons, but we do have a few rooms with windows that can open, which are available upon request. Regarding the temperature control, we offer additional fans and heaters at the reception to ensure our guests' comfort during their stay. We have also noted your feedback about the service received from some of our reception staff, and we want to assure you that we continuously train our team to provide the highest level of hospitality. We regret if we fell short of your expectations during your visit, and will address this internally to ensure a pleasant experience for all our guests.We hope you will come and stay with us again. Sending warm wishes for 2024,

8/10 Good

Luc

Stayed 3 nights in Dec 2023
Response from Andra Tiuca, Front Office Manager on Jan 8, 2024
Beste Luc, Hartelijke dank voor deze enthousiaste beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.We kijken ernaar uit u opnieuw te mogen verwelkomen.Met vriendelijke groet,

8/10 Good

Gaspar Jr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple stay in Leuven
The hotel’s location is ideal as it’s conveniently located very near the train station. The rooms are comfortable & clean, with the bathroom well-designed. Service is very good especially the front desk staff such as Ms Egle who was very helpful in giving us travel & eating recommendations. We will stay here again on our next visit.
Stayed 4 nights in Nov 2023
Response from Andra Tiuca, Front Office Manager on Nov 28, 2023
Dear Gaspar, Thank you for such a positive review.It's wonderful to know that our central location added convenience to your visit and that our rooms met your expectations for comfort and cleanliness. We're also delighted that the service provided by our front desk staff, particularly Ms. Egle, enhanced your stay with helpful travel and dining suggestions. Our team strives to offer a welcoming atmosphere and it's gratifying to see this reflected in your feedback. We look forward to the opportunity to welcome you again on your next visit.Best wishes,

6/10 Okay

Xinjie

Stayed 2 nights in Oct 2023
Response from Andra Tiuca, Front Office Manager on Nov 28, 2023
Beste gast, We waarderen het dat u de tijd nam ons te beoordelen.Het spijt ons dat uw verblijf niet helemaal naar wens was. Graag horen we hoe we onze service zouden kunnen verbeteren.In de toekomst verwelkomen we u graag opnieuw.Met vriendelijke groet,

8/10 Good

Abdullah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Andra Tiuca, Front Office Manager on Oct 31, 2023
Dear Abdullah, Thank you very much for this positive review.We are delighted that you had a pleasant experience during your stay with us and that you received such friendly and professional service. It is very rewarding for our team and encourages us to uphold our high standards. We are sorry to hear that some aspects of your stay didn't quite meet your expectations. Next time let us know as we have rooms of varying types and we'll find something that will be more suitable for you.We would be delighted to welcome you back on another occasion.Kind regards,

10/10 Excellent

Takaaki

Stayed 3 nights in Aug 2023
Response from Andra Tiuca, Front office Manager on Sep 14, 2023
Dear Takaaki, Thank you very much for this positive rating.We are pleased that we were able to meet your expectations.We look forward to seeing you again on future occasions.Best wishes,

4/10 Poor

George

Traveled with family
Liked: Cleanliness
Elevator from parking structure was not working. Very inconvenient to get to hotel. Had to walk alot of stairs with luggage. Rooms are very small. Very basic hotel. Would not stay again.
Stayed 1 night in Aug 2023
Response from Andra Tiuca, Front Office Manager on Aug 21, 2023
Dear George, Thank you for taking the time to share your feedback.We appreciate your positive feedback on the cleanliness of our rooms. Our team works hard to maintain a high standard of cleanliness for our guests' comfort. We apologize for the inconvenience you faced with the elevator from the parking We understand how frustrating it can be to carry luggage up the stairs. Please know that the parking facility is not under our management, but we will pass on your concerns to the relevant authorities. As for the room size, we offer different room types with varying sizes to cater to our guests' preferences. Our Superior Rooms, for example, offer more space and additional amenities. We hope you'll consider trying one of these rooms during your next visit to better suit your needs.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,

8/10 Good

Simon, Porthcawl

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Andra Tiuca, Front Office Manager on Aug 8, 2023
Dear Simon, We appreciate that you took the time to review your recent stay.It is rewarding to know that you had such a pleasant experience with us.We look forward to the pleasure of welcoming you back again in the future. Many thanks,

10/10 Excellent

Kristiano

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great facilities and perfect for business trips.
Stayed 1 night in Jul 2023
Response from Andra Tiuca, Front Office Manager on Aug 2, 2023
Dear Kristiano, Thank you for taking the time to share your wonderful experience at our hotel.We are thrilled to hear that you found our facilities to be perfect for your business trip. It's also great to know that our clean rooms, modern amenities, and exceptional service met your expectations.We look forward to welcoming you back on your next visit to Leuven. Best regards,

10/10 Excellent

Michael

Stayed 1 night in Jun 2023
Response from Andra Tiuca, Front Office Manager on Jun 20, 2023
Dear Michael,We really appreciate this positive review about your stay.We are pleased that we were able to meet your expectations.We would love to welcome you back on many more occasions. Best wishes,

6/10 Okay

Katheryne, LONDON

Traveled with family
Liked: Cleanliness, staff & service
Very convenient location if need to be near the train station. Friiendly staff. Unfortunately the room had a musty smell and is tired looking. Had what we needed for a nights sleep.
Stayed 1 night in Jun 2023
Response from Andra Tiuca, Front Office Manager on Jun 20, 2023
Dear Katheryne, Thank you for taking the time to share your feedback.We are delighted to hear that you found our location convenient and appreciated our friendly team. Our hotel's proximity to the train station and city center is indeed one of our top features and we're glad it helped you to make the most of your visit. We apologize for the odour and tired appearance of your room. We continuously strive to maintain and improve our facilities, and your feedback is valuable in helping us do so. Rest assured that we will address these concerns to ensure a better experience for our future guests.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards,

2/10 Terrible

Kenta

Stayed 2 nights in Mar 2023
Response from Andra, Front Office Manager on May 1, 2023
Dear Kenta, Thank you for this review about your recent stay.We are very sorry you were not happy with your experience. We would appreciate it if you could provide us with some more information.Kind regards,

10/10 Excellent

Austin

Stayed 2 nights in Mar 2023
Response from Andra, Front Office Manager on Apr 10, 2023
Dear Austin, Thank you for taking the time to share your review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back.All the best,

10/10 Excellent

Elisabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located, clean, friendly staff.
Stayed 3 nights in Mar 2023
Response from Andra, Front Office Manager on Apr 4, 2023
Dear Elisabeth, Thank you for sharing your review.We are delighted to hear that you enjoyed your stay and we appreciate your kind mention of our convenient location and high standards. Our team works hard to ensure that every guest has the best experience possible, and such positive feedback inspires us to continue with our efforts.We look forward to welcoming you back on a future visit.Kind regards,

8/10 Good

Reiner

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Andra on Mar 20, 2023
Dear Guest Thank you for rating your recent stay.We are pleased that we were able to meet your expectations.We look forward to the pleasure of seeing you again in the future. Kind regards,

10/10 Excellent

Robert

Stayed 2 nights in Sep 2022
Response from Andra, Front Office Manager on Mar 9, 2023
Dear Robert, Thank you for taking the time to review your stay.We are pleased that we were able to meet your expectations.We hope to welcome you back.Best wishes,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable business hotel, convenient location
Stayed 2 nights in Feb 2023
Response from Andra, Front Office Manager on Mar 9, 2023
Dear Guest, Thank you for sharing the review of your stay.It's a pleasure to know that you found our location so convenient. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards.We look forward to welcoming you back. Best regards,

10/10 Excellent

Takaaki

Stayed 1 night in Jan 2023
Response from Andra, Front Office Manager on Mar 9, 2023
Dear Takaaki, Thank you for your review.We are pleased that we met all your expectations.We look forward to the pleasure of seeing you again in the future. Kind regards,

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Andra, Front Office Manager on Jan 5, 2023
Dear Jeanne,Thank you for sharing the review of your stay with us.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back on a future occasion. Best wishes,

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location
Comfortable bed and pillow
Stayed 2 nights in Dec 2022
Response from Front Office Desk on Dec 20, 2022
Dear Michael, Thank you for taking the time to review your recent stay.Our hotel aims to provide a memorable experience, and we are delighted that we were able to meet your expectations. We are so pleased you found our location to be so convenient for your needs.We all look forward to the pleasure of welcoming you back soon.Our kindest regards,

8/10 Good

david

Stayed 9 nights in Nov 2022
Response from Front Office Desk on Dec 20, 2022
Dear David,We would like to thank you for sending us your rating.We are glad that we met your expectations.We would certainly like to learn more about that in a private message.We hope to have the pleasure of seeing you again in the future. Kind regards,

8/10 Good

Iva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Front Office Desk on Dec 20, 2022
Dear Iva, Thank you for taking the time to send us your rating.We are happy to have met your requirements.A private message with further details would be gratefully received.We look forward to the pleasure of seeing you again in the future. Kind regards,

10/10 Excellent

Anthony

Liked: Staff & service, amenities, property conditions & facilities
The Front Desk staff could not have been more helpful. I arrived on crutches and they organised a wheelchair for me. As I do not speak Flemish I needed help contacting local medical staff and the staff here made the calls for me. So very helpful.
Stayed 1 night in Oct 2022
Response from Front Office Desk on Nov 7, 2022
Dear Anthony, Thank you for positively reviewing your experience.Knowing our team were attentive to your needs is very rewarding and will motivate us to continue doing our utmost to ensure our guests enjoy their stay.We hope to welcome you back in the future.Best wishes,

8/10 Good

David

Stayed 2 nights in Aug 2022
Response from Chloé on Oct 12, 2022
Dear David, Thank you for rating your recent stay.We are glad that we met your expectations.We would welcome your suggestions on how we could improve your experience.We look forward to the pleasure of seeing you again in the future. Kind regards,

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

6/10 Okay

Michelle

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2022
Response from Chloé on Sep 5, 2022
Dear Michelle, Thank you for taking the time to rate your stay with us.We are sorry your stay was not as enjoyable as we would have liked and would like to know how we could improve your experience with us.Hopefully, we can welcome you back for an improved stay. Best regards,

10/10 Excellent

D

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leuven
Great position for railway station. Staff on reception at arrival were exceptional - could not have done more to welcome and assist.
Stayed 1 night in Aug 2022
Response from Chloé on Aug 22, 2022
Dear Guest, Thank you for this kind review following your stay.It is wonderful to hear that you found our location was ideal and that you had an enjoyable stay. Our team sincerely appreciates your kind words, these encourage us to continue to provide outstanding service.We look forward to welcoming you back again soon. Best regards,

10/10 Excellent

shangwu

Stayed 1 night in Aug 2022
Response from Chloé on Aug 22, 2022
Dear Guest, Thank you for this great review.We are glad we met your requirements.We hope to have the pleasure of seeing you again in the future. Kind regards,

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and welcoming Hotel Service
Less than 3 minutes Walking distance from Leuven train station. Busy hotel which is a good sign as the service provided was friendly and welcoming. Would definitely stay again.
Stayed 2 nights in Aug 2022
Response from Chloé on Aug 10, 2022
Dear John, Thank you for this kind review. We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. We also would like to thank you for your appreciation of our convenient location. We look forward to welcoming you for another pleasant stay. Best wishes,

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022
Response from Front Office Desk on Nov 2, 2022
Dear John, Thank you for taking the time to rate your stay with us.We are happy to have met your requirements.However, we would love to know what would have made your stay a perfect one.We look forward to welcoming you back. Best regards,

10/10 Excellent

Mathilde

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect staff, great location (everything walkable), nice room, eco-friendliness. Will definitely stay there again!
Stayed 1 night in Jul 2022
Response from Chloé on Aug 10, 2022
Dear Mathilde, Thank you for your kind review. We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work. We look forward to welcoming you back. Best wishes,

10/10 Excellent

Robert, Jacksonville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, a nice breakfast, and a good location.
Stayed 2 nights in Jul 2022
Response from Chloé on Jul 28, 2022
Dear Robert, Thank you for such a positive review. It is great to hear that you enjoyed our plentiful breakfast buffet and we appreciate your mention of our team's courteous and professional service. Your kind comment inspires us to continue upholding the high standards we set for ourselves. Thank you again, we look forward to welcoming you back in the future. Kind regards,

6/10 Okay

Slawomir

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Jul 2022
Response from Chloé on Jul 28, 2022
Dear Slawomir, Thank you for your rating. We are glad your stay was enjoyable. We look forward to welcoming you back. Best regards,

10/10 Excellent

Ulrike

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a bit worried first that it would be noisy because of the proximity to the train station but my room was completely quiet. The staff were exceptionally friendly. Would definitely stay there again.
Stayed 5 nights in May 2022
Response from Chloé on Jun 14, 2022
Dear Ulrike, Thank you very much for your kind review. We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward. We look forward to welcoming you back. Kind regards,

8/10 Good

Slawomir

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in May 2022
Response from Chloé on Jun 1, 2022
Dear Slawomir, Thank you for your rating. We are glad your stay was enjoyable. We look forward to welcoming you back. Best regards,

10/10 Excellent

Barbara

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience and helpful staff
Stayed 3 nights in Apr 2022
Response from Chloé on Jun 1, 2022
Dear Barbara, Thank you very much for this great rating! We look forward to welcoming you back.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Approved
Friendly staff. The bed made me sleep comfortably. Next to the train station, no need to drive.
Stayed 2 nights in Apr 2022
Response from Chloé on May 10, 2022
Dear Barbara, Thank you for your kind review. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. We look forward to the pleasure of seeing you again in the future. Kind regards,

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2022
Response from Chloé on Mar 27, 2022
Dear Adriana, Thanks for this great rating! We are glad we met your requirements. We hope to welcome you back for a return visit, Best regards,

8/10 Good

Ruth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for walking into town or the station. Very clean. Car parking expensive however, at £22 euros a night as have to use station car park (under the hotel). Good selection of cold foods at breakfast, hot food was only chicken sausages, streaky bacon and scrambled egg, but more than sufficient.
Stayed 2 nights in Mar 2022
Response from Chloé on Mar 21, 2022
Dear Ruth, Thank you for this review of your recent stay. We are pleased that our strategic location was ideal for your visit with transport options on our doorstep. We regret to hear that you had some issues with the nearby public parking. Unfortunately, we do not have influence on the prices as it belongs to the train station. We look forward to welcoming you back. Kind regards,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

4/10 Poor

Louai

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again at this hotel
Stayed 1 night in Aug 2021
Response from Chloé on Sep 9, 2021
Dear Louai, Thank you for taking the time to share your review. We are sorry that your stay with us did not match your expectations. The comfort and satisfaction of our guests are of the utmost importance to us and we are sorry that you did not make us aware of any of your concerns during your stay, as we would have tried to find you a satisfactory and prompt solution. We hope you will consider staying with us again in the future. Best regards,

8/10 Good

Michael

Stayed 1 night in Aug 2020
Response from Chloé on Oct 8, 2020
Dear Michael, Thank you for your positive review. It is a pleasure to know that you enjoyed your stay and that we met your requirements. Thank you again; we look forward to welcoming you back soon. Kind regards,

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast could be earlier for early departures - started at 7am but I had to leave early so missed out on breakfast
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better standard of hotel than expected.
Stayed 1 night in Jan 2020

10/10 Excellent

Austin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Joseph

Stayed 1 night in Dec 2019