“Reception service was terrible, unfriendly, couldn't find car park, I still prefer Bastion Hotel”

There was no customer service at all from the receptionist, very very unfriendly, when i just arrived had difficulty trying to find the car park which was poorly signed. And only to find out that there is a parking fee which was never mentioned on the web site. I stayed at Bastion Hotel and Apollo and even though Bastion has 3 star rating, but the whole experience and vibe was so much better at Bastion.