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Reviews of Knights Inn Flint

2 out of 5
Knights Inn Flint
2324 Austin Parkway, Flint, MI

Reviews

4.8
Rating 10 - Excellent. 50 out of 382 reviews" "
Rating 8 - Good. 51 out of 382 reviews" "
Rating 6 - Okay. 63 out of 382 reviews" "
Rating 4 - Poor. 49 out of 382 reviews" "
Rating 2 - Terrible. 169 out of 382 reviews" "

4.6/10

Cleanliness

6.0/10

Staff & service

4.2/10

Amenities

4.6/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

10/10 Excellent

Charleena

Liked: Staff & service
Older hotel needs remodeling
Stayed 2 nights in Mar 2024
Response from Chris on Apr 15, 2024
Thank you for your feed back, We are in the process of remolding the rooms.

2/10 Terrible

Madelynn

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It was quiet. I did not like the dirtiness, smell of the room, or how unsafe we felt.
Stayed 1 night in Apr 2024
Response from Chris on Apr 15, 2024
I am very sorry about your stay. I hope that you will come back when we are done remolding the rooms

8/10 Good

Jamie

Stayed 2 nights in Mar 2024
Response from Chris on Apr 10, 2024
thank you for your stay

6/10 Okay

Mahagony

Stayed 1 night in Mar 2024
Response from Chris on Apr 5, 2024
I am sorry that you didn't enjoy your stay with us

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Chris on Mar 4, 2024
I am very sorry that you didn't enjoy your stay

2/10 Terrible

Mahagony

Stayed 1 night in Feb 2024
Response from Chris on Mar 25, 2024
Im very sorry that you didn't enjoy your stay

8/10 Good

Mahagony

Traveled with partner
Liked: Staff & service
It was decent for the price. The staff that runs the office is very helpful . . . .and they have security!!!
Stayed 1 night in Feb 2024
Response from Chris on Feb 28, 2024
Thank you for your stay. Please come back soon

2/10 Terrible

Juan, A porte

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad the restroom for is brok and the chewer is nasty
Stayed 1 night in Feb 2024
Response from Chris on Feb 28, 2024
I am very sorry that you didn't enjoy your stay

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities
This is the nastiest room I've ever stayed in. White substance spewed across the headboard, bathtub looked like it had never been cleaned, bedspread had burn holes all over it, indoor security lock was broken and TV did not work.I wish I could upload my photos and share how disgusting the room was.
Stayed 1 night in Jan 2024
Response from Chris on Feb 23, 2024
I am very sorry about your stay. We are remolding the rooms at this time

4/10 Poor

Jeffery

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has fallen off terribly over the last few years. The cleaning of the rooms isn’t up to par. The floor boards in the room were weak. The furniture was stained and or broken.
Stayed 1 night in Jan 2024
Response from Guest Relations on Jan 26, 2024
Dear Jeffery,It's disheartening that your time with us was less than ideal, and we apologize for failing to meet your standards and our own. Our team is constantly searching for ways to improve and will use your feedback as a guide to help us enhance the quality of our accommodations. Thank you for taking a moment to share your thoughts, and we wish you all the best.

6/10 Okay

Nancy

Liked: Staff & service
It was ok for the money not best
Stayed 1 night in Jan 2024
Response from Chris on Feb 12, 2024
Thank you for your stay

8/10 Good

Melanie

Stayed 2 nights in Jan 2024
Response from Chris on Feb 12, 2024
Thank you for your stay

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not for single women.
The first room she gave me was a room that had a conjoining door and it was very dirty. Old furniture, it was it showed no consideration. The second room she gave me. I complained and the second room that she gave me had no ball lock at the top. And metal double lock button lock. So I had to purchase a security bar to make sure that no one can come in there. My key was deactivated every day which indicated that she gave out my key to other people for my room
Stayed 3 nights in Jan 2024
Response from Guest Relations on Jan 21, 2024
Dear Kimberly,Your experience is not one that we're proud to read about, as we know we're capable of much better. Thank you for letting us know what was not to your satisfaction during your stay, as this will allow our team to reflect and improve in the areas that matter most to you, especially regarding our attention to cleanliness, accommodations, and all we offer. We wish you well and hope you'll consider giving us another try someday.

2/10 Terrible

Dion

Disliked: Cleanliness, staff & service, property conditions & facilities
Filthy room,towels,sheets,and not clean at all
Stayed 3 nights in Jan 2024
Response from Guest Relations on Jan 21, 2024
Dear Dion,What you have detailed regarding cleanliness certainly does not reflect the spirit of service and value we pride ourselves on. Please accept our sincere apologies for our shortcomings, and know we will give our property and rooms the extra care they deserve. We will also make sure that our housekeeping efforts improve moving forward. Thank you, and please consider returning down the line for a better experience.

6/10 Okay

DAVID

Stayed 1 night in Jan 2024
Response from Chris on Jan 16, 2024
Thank you for your stay

2/10 Terrible

Lyne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chris on Jan 16, 2024
Sorry you didn't enjoy your stay. I hope that you will come back

2/10 Terrible

Ashley

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property needs to address housekeeping. Living condition are bad, rooms not cleaned properly and safety measures need to be inforced. As well as replacing door locks and water damage. This is health and safety issue.
Stayed 1 night in Dec 2023
Response from Guest Relations on Jan 4, 2024
Dear Ashley,We appreciate you sharing your thoughts with us. We are very sorry for any way in which we failed to meet your expectations. Guest feedback only helps us improve, and that is what we intend to do. Thank you for your time, and we wish you well.

2/10 Terrible

Micah

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Didnt like the fact that the property was filthy cigarette butts everywhere damage to the rooms property plumblimg was horrible room was dirty sheets blankets floors was sticky every junkie and prostitute goes there
Stayed 1 night in Dec 2023
Response from Chris on Dec 26, 2023
I Am very sorry about your stay. I will look into the issues that you have.

2/10 Terrible

AntQuniece, Mt. Morris

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms old no update dirty nasty
Stayed 2 nights in Dec 2023
Response from Chris on Dec 26, 2023
Sorry about your stay

4/10 Poor

Miranda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Chris on Dec 26, 2023
Sorry that you didn't enjoy your stay

2/10 Terrible

Shalon

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Chris on Dec 26, 2023
Sorry about your stay

4/10 Poor

Vanessa

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Chris on Dec 26, 2023
Sorry about your stay

2/10 Terrible

AntQuniece, Mt. Morris

Traveled with family and small children, Business traveler, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is very dirty half ass clean rooms has a very bad odor stuff is falling apart in the rooms old dirty beds the list just goes on
Stayed 3 nights in Dec 2023
Response from Chris on Dec 6, 2023
I am very sorry about your stay I will look into the issues. I am hoping to remodel the rooms the first of the year

10/10 Excellent

Sharon

Stayed 28 nights in Nov 2023
Response from Chris on Dec 26, 2023
Thank you for your stay

2/10 Terrible

Jimmy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Chris on Dec 6, 2023
I Am very sorry for your stay

6/10 Okay

Monika

Liked: Staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from Chris on Nov 8, 2023
Thank you for your stay.

2/10 Terrible

Scott

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Chris on Nov 8, 2023
I am very sorry that you didn't enjoy your stay.

2/10 Terrible

Tonya

Business traveler
Disliked: Cleanliness, staff & service, amenities
No clean linen or towels available. Garbage up n down the sidewalk
Stayed 3 nights in Oct 2023
Response from Guest Relations on Nov 5, 2023
Dear Tonya,The upkeep and cleanliness of our accommodations and amenities are very important to us, so we'll be sure to discuss your comments internally and make changes where necessary. Thank you so much for the feedback and we hope you will give us another chance soon.

2/10 Terrible

Maggie

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Despite a friendly, professional desk clerk, the room had water damage, smelled musty, and the furniture was dirty. For the cost and deposit, the motel was a disappointment and we won’t be returning.
Stayed 1 night in Oct 2023
Response from Guest Relations on Nov 1, 2023
Dear Maggie,Though we are glad you enjoyed our friendly front desk staff, we regret that our accommodations fell below your expectations. What you have detailed regarding cleanliness and our rooms is certainly not reflective of the spirit of service and value we pride ourselves on. Please accept our sincere apologies for our shortcomings, and know we will give our rooms the extra care they deserve. We will also make sure that our housekeeping efforts improve moving forward. Thank you, and please consider giving us another chance to change your perceptions down the line.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Chris on Dec 6, 2023
Thank you for your stay

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Not bad, pretty chill
Checked in around 7:40 ish, finding the place wasn't too hard. Receptionist was a bit rude but other than that it is a cheap hotel suitable and comfortable for a visit.
Stayed 1 night in Oct 2023
Response from Chris on Oct 24, 2023
I will look into my staff. Thank you for your stay

2/10 Terrible

Montel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down place
Dont stay here spend $30 more at a better hotel!
Stayed 1 night in Oct 2023
Response from Chris on Oct 24, 2023
Sorry that you didn't enjoy your stay

2/10 Terrible

Lacey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Chris on Oct 24, 2023
I am very sorry that you didn't enjoy your stay

10/10 Excellent

Angela

Business traveler
Liked: Amenities
The bed was very comfortable and it was quiet. Only real complaints are bathtub is in bad shape needs replacing and parking lot needs to be kept clean and they would have more clientele. I will stay here again.
Stayed 1 night in Oct 2023
Response from Chris on Oct 24, 2023
Thank you for your stay.

4/10 Poor

Lucricia

Disliked: Cleanliness, amenities, property conditions & facilities
It was okay room was a bit raggedy. Bathroom was dirty.
Stayed 1 night in Oct 2023
Response from Guest Relations on Oct 31, 2023
Dear Lucricia,We regret that our rooms fell below your expectations on this occasion. Rest assured, your feedback remains essential and will be shared with the respective teams as we ensure we uphold our high-quality standards across the board. Down the line, we hope to welcome you back for a better experience.

2/10 Terrible

Haleigh

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wrong room late check inn roaches their price is lower than yours on sign but don’t honor it
Stayed 1 night in Sep 2023
Response from Guest Relations on Oct 12, 2023
Dear Haleigh,We're sorry to hear about what you've described, as this isn't the experience we want our guests to have. Our team will be sure to look into your comments further and make changes where necessary. Please consider giving us another chance soon, as we know that we can impress you.

10/10 Excellent

Montel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap prices
You get what you pay for.
Stayed 1 night in Oct 2023
Response from Chris on Oct 24, 2023
Thank you for your stay

8/10 Good

Jill

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Chris on Oct 4, 2023
Thank you for your stay

8/10 Good

Lloyd

Stayed 1 night in Sep 2023
Response from Chris on Oct 4, 2023
Thank you for your stay. Please come back soon

4/10 Poor

Nathan

Disliked: Cleanliness, amenities, property conditions & facilities
The place was filthy and the first room smelled like cigarettes and weed. The second room was filthy but didn’t smell terrible. Trash all over outside and one of the beds looked like it had blood stains on the mattress that wasn’t covered with sheets. I just needed to sleep after a long day on the road. I’m never staying here again. The bed frame on the non bloody bed was also broken.
Stayed 1 night in Sep 2023
Response from Chris on Sep 28, 2023
I am very sorry about your stay. I am taking care of several issues about the room.

10/10 Excellent

Chris

Stayed 1 night in Sep 2023
Response from Chris on Oct 24, 2023
I'm very sorry that you didn't enjoy your stay

2/10 Terrible

Phoebe

Stayed 1 night in Sep 2023
Response from Chris on Sep 28, 2023
I'm very sorry that you didn't enjoy your stay

2/10 Terrible

Rafael

Traveled with group, Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was horrible. Bed bugs everywhere, holes in the wall, I was charged twice and they won’t give me a refund . Manager was supposed to call me and never did then denied my refund through Expedia… do not stay here.
Response from Chris on Sep 25, 2023
I am very sorry about your stay. we are taking care of the issues.

10/10 Excellent

Lori

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Chris on Sep 25, 2023
Thank you for your stay. Please come again

2/10 Terrible

Kayla

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall look of the place is sketchy, multiple people outside making the whole area crowded. It looks nothing like the photos. The room we were placed in was falling apart from floor to ceiling.
Stayed 1 night in Sep 2023
Response from Chris on Sep 19, 2023
I am very sorry about your stay. I am trying to clean it up.

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were nice check was quick and easy.
Stayed 1 night in Sep 2023
Response from Chris on Sep 19, 2023
Thank you for your stay. I hope that you come back soon

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Chris on Sep 14, 2023
Thank you for your stay

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2023
Response from Chris on Sep 14, 2023
thank you for your stay. Please come again

2/10 Terrible

Catherine

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Chris on Sep 14, 2023
Sorry that you didn't enjoy your stay. I hope that you wil come back again

10/10 Excellent

Samantha

Stayed 1 night in Sep 2023
Response from Chris on Oct 4, 2023
Im sorry that you didn't enjoy your stay