Ratings based on 316 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom South Florida

A nice stay

Posted May 17, 2015
Pros: Perfectly situated for our needs: Minutes from the airport, clean and comfortable rooms, super-friendly staff, and a good buffet breakfast. Deal.
Cons: Nope, we're good here.
Location: Flint-Bishop International Airport, Genesis hospital
In town for emergency family business, and Wingate was an ideal place to rest and regroup during an extremely stressful time.
2 out of 5
by A verified travelerfrom Sarasota, Florida

Will not stay here again

Posted May 4, 2015
Pros: Nothing.
Cons: Fix your a/c units - train your staff for customer service, answer the front desk/operator phones. clean the bathrooms.
Location: We could have easily stayed at another hotel to get to the events we were attending. Therefore, the location is not a reason to stay at this hotel.
We checked in for two nights. Upon arrival I asked the front dest clerk what the breakfast consisted of and if it was decent - all he said was, "well, it hasn't killed me yet".....The first night the room was right above the balcony of the lobby. It was very noisy, you could hear the elevator, people in the lobby, hallways, and the next morning you could hear the early risers eating in the breakfast area. I tried to call the front desk and the operator's number for at least 15 minutes and nobody would pick up the phone. I went out into the hallway; and I could hear the female worker talking in the back office - and there wasn't anyone at the desk at all. The bathroom wasn't that clean and there wasn't any kleenex. The a/c would not stay on....we had to keep getting up in the middle of the night to try and fix it. Therefore, it was stuffy and felt like there wasn't any oxygen in the room - so we did not get a very good night's sleep at all.....The next morning - after having to convince the three people that were visiting with each other and standing at the front desk - that we weren't happy with our room; we did get moved to another room the next day - which was better. The entire staff need customer service training. But, then; in actuality, we decided we need to stay at hotels that offer better rooms, at the same price, with better customer service. The online website is misleading as to the quality of the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Apr 18, 2015
I always love staying here. Rates are little high. I still return Every other month as I have to be in the city for meetings.
3 out of 5
by A verified travelerfrom Northern Mi

Just ok

Posted Mar 16, 2015
Business center didn't work, morning cleaning staff very noisy in the hall, manager unfriendly
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel off the road

Posted Mar 11, 2015
Had to turn down the heat in the room since even set at 62 it was 80 in the room Alarm clock was broken and tub drain clogged.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 10, 2015
Everything was outstanding. Would highly recommend the hotel to others.
4 out of 5
Recommended
for Families
by Kelleyfrom Michigan

Overall, Great visit!

Posted Feb 20, 2015 on Hotels.com
We had a great time. The room was clean, the staff was very helpful, friendly, and understanding. I was a little disappointed in the clientel who left their trash all over the place in the pool area and throughout the hotel. Yes, there is a cleaning staff, however, no one else wants to see the mess from others who are lazy. I would NOT go to Applebee's though, unless you want your night ruined. We spent over an hour and a half there and did not get our food. When they finally brought it to us, it was greasy and gross.
5 out of 5
Recommended
for Couples
by Destryfrom Chicago

enjoyed the stay

Posted Feb 19, 2015 on Hotels.com
check in process was easy. Room was clean and very comfortable.
5 out of 5
Recommended
for Families
by A verified traveler

Nice staff

Posted Feb 18, 2015 on Hotels.com
We have stayed here multiple times for a local softball tourneyment, always had clean rooms, nice service from the staff, will definately stay again
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Mt Prospect

Very nice

Posted Jan 21, 2015
Teresa at the front desk was very friendly and helpful. Breakfast buffet well stocked. Room was clean and well maintained but the curtain on the window let in a lot of light at night. Hot tub was broken during our stay.