Reception

Reviews of Albergo Firenze

3 out of 5
Albergo Firenze
Piazza Donati 4, Florence, FI

Reviews

7.8

Good

Rating 10 - Excellent. 244 out of 1000 reviews" "
Rating 8 - Good. 445 out of 1000 reviews" "
Rating 6 - Okay. 219 out of 1000 reviews" "
Rating 4 - Poor. 62 out of 1000 reviews" "
Rating 2 - Terrible. 30 out of 1000 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Meseret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this hotel
Stayed 2 nights in Mar 2024
Response from staff on Mar 14, 2024
Dear Guest,thank you very much for your comment. We really appreciate your compliments and wish to see you again soon.

10/10 Excellent

maite

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location ,so closed to everything
Response from staff on Feb 15, 2024
Dear Guest,thank you very much for your comment. We really appreciate your compliments and wish to see you again soon.

10/10 Excellent

Ken

Traveled with partner
Liked: Amenities, property conditions & facilities
Concierge was very good and spoke perfect English. Hotel is ideally placed to walk to all Florence’s attractions.
Stayed 3 nights in Dec 2023
Response from staff on Dec 21, 2023
Dear Guest,thank you very much for your comment. We really appreciate your compliments and wish to see you soon again.

10/10 Excellent

ANITA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff especially Andrea was exceptional. I highly recommend this gem! Great location.
Stayed 2 nights in Nov 2023
Response from staff on Nov 6, 2023
Dear Guest,thank you very much for your comment. We really appreciate your compliments and wish to see you soon again.

10/10 Excellent

Recielee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from staff on Nov 6, 2023
Dear Guest,thank you very much for your score. We wish to see you soon again.

6/10 Okay

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Air conditioning did not work adequately. Removal of sewage at 5:00am. Breakfast was mediocre
Stayed 3 nights in Oct 2023
Response from staff on Oct 28, 2023
Dear Guest,thank you very much for your comment. We really appreciate your opinion.Your feedback is precious to us because it helps us improve our service. We wish to see you soon again.

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this hotel in order to be close to the city center and it certainly is close to the major places of interest in Firenze. The staff members are excellent, providing friendly and useful information upon arrival and all through my stay. The hotel is a reconverted villa, kind of quirky, and it shows its age. The rooms are not very quiet but, fortunately, everyone went to bed at a reasonable hour. The breakfast (not included) was a pretty basic Italian hotel breakfast, nothing special, but something for everyone. If you want to be close to the action at a budget price, this the place.
Stayed 3 nights in Oct 2023
Response from staff on Oct 27, 2023
Dear Guest,thank you very much for your comment. We really appreciate your compliments and highly value your opinion.Your feedback is precious to us because it helps us improve our service. We wish to see you soon again.

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, room comfort
Excellent value in excellent location
The hotel is located in an excellent location in the middle of walkable center of city. As a "budget" hotel, it is in an old building with aging furniture and fixtures, but in Florence you just need a clean room to spend as little time in it as possible. I would stay again.
Stayed 2 nights in Oct 2023
Response from staff on Oct 22, 2023
Dear Guest,thank you very much for your comment. We really appreciate your compliments and wish to see you soon again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and place to stay!!
Stayed 4 nights in Oct 2023
Response from staff on Oct 19, 2023
Dear Guest,thank you very much for your comment. We really appreciate your compliments and wish to see you soon again.

6/10 Okay

David

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The bathroom smelled like an unattended aquarium. Otherwise, the staff was really very cheerful and helpful.
Stayed 4 nights in Oct 2023
Response from staff on Oct 15, 2023
Dear Guest,thank you very much for your comment. We really appreciate your compliments and highly value your opinion.Your feedback is precious to us because it helps us improve our service. We wish to see you soon again.

10/10 Excellent

Nataly

Stayed 1 night in Oct 2023
Response from staff on Nov 3, 2023
Dear Guest,thank you very much for your comment. We really appreciate your compliments and wish to see you soon again.

8/10 Good

Heather

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel has a GREAT, GREAT Location!! Simple yet clean and safe. Nice breakfast. ♥️♥️♥️🇮🇹🇮🇹🇮🇹
Stayed 2 nights in Oct 2023
Response from staff on Oct 10, 2023
Dear Guest,thank you very much for your comment. We really appreciate your compliments and wish to see you soon again.

10/10 Excellent

Barbara

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent very close to all the major attractions in Florence. The staff was outstanding and helped find great dining and were very helpful. The rooms were small but perfect for dropping your bags, sleeping and exploring beautiful Florence.
Stayed 1 night in Oct 2023
Response from staff on Oct 9, 2023
Dear Guest,thank you very much for your comment. We really appreciate your compliments and wish to see you soon again.

8/10 Good

Yongling

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location and friendly staff. Not very quiet at night
Stayed 1 night in Sep 2023
Response from staff on Sep 27, 2023
Dear Guest,thank you very much for your comment. We really appreciate your compliments and highly value your opinion.Your feedback is precious to us because it helps us improve our service. We wish to see you soon again.

10/10 Excellent

Luigi

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, central and very inviting hotel close to much of the main attractions Firenze offers! Will be staying here again next time!
Stayed 2 nights in Sep 2023
Response from staff on Sep 21, 2023
Dear Guest,thank you very much for your comment. We really appreciate your compliments and wish to see you soon again.

10/10 Excellent

Yelitza

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cerca del Duomo, Restaurantes, tiendas, museos, estación del tren. Área segura. Lo recomiendo. Volvería a hospedarme.
Stayed 4 nights in Aug 2023
Response from staff on Aug 30, 2023
Querido Huesped,muchas gracias por su comentario.Nos complace leer su opinion positiva asì como tenemos en alta estima sus sugerencias porque nos ayudan a mejorar nuestro servicio. Esperamos verla pronto de nuevo.

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, great breakfast, staff very helpful and location is fantastic
Stayed 2 nights in Aug 2023
Response from staff on Aug 13, 2023
Dear Guest,thank you very much for your comment. We really appreciate your compliments and wish to see you soon again.

8/10 Good

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Aug 2023
Response from staff on Aug 8, 2023
Dear Guest,thank you very much for your comment. We really appreciate your compliments and wish to see you soon again.

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff
Stayed 3 nights in Jul 2023
Response from staff on Jul 14, 2023
Dear Guest,thank you very much for your comment. We really appreciate your compliments and wish to see you soon again.

2/10 Terrible

Alin

Stayed 6 nights in Jun 2023
Response from staff on Jul 3, 2023
Thank you for your review.

10/10 Excellent

Nasser

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, convenient location
Stayed 1 night in Jun 2023
Response from staff on Jun 28, 2023
Dear Guest,thank you very much for your comment. We really appreciate your compliments and wish to see you soon again.

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!
Stayed 2 nights in Jun 2023
Response from staff on Jun 23, 2023
Dear Guest,thank you very much for your comment. We really appreciate your compliments and wish to see you soon again.

10/10 Excellent

Liliana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is excellent!
Stayed 2 nights in Jun 2023
Response from staff on Jun 14, 2023
Dear Guest,thank you very much for your comment. We really appreciate your compliments and wish to see you soon again.

8/10 Good

Jo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the convenience of the property, loved the vibe and charm of the city.
Stayed 2 nights in May 2023
Response from staff on Jun 14, 2023
Dear Guest,thank you very much for your comment. We really appreciate your compliments and wish to see you soon again.

10/10 Excellent

Geri

Traveled with partner
The front desk was very accommodating. Loved the rustic feel and easy walking to museums.
Stayed 1 night in May 2023
Response from staff on May 24, 2023
Dear Guest,thank you very much for your comment. We really appreciate your compliments and wish to see you soon again.

10/10 Excellent

Geri

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk were so helpful and kind. We loved it here and definitely will be back!
Stayed 4 nights in May 2023
Response from staff on May 22, 2023
Dear Guest,thank you very much for your comment. We really appreciate your compliments and wish to see you soon again.

10/10 Excellent

Cynthia

Stayed 1 night in May 2023
Response from staff on Jun 9, 2023
Dear Guest,thank you very much for your comment. We really appreciate your compliments and wish to see you soon again.

6/10 Okay

Aldran

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A property located in a great area of Florence. Breakfast was excellent.price is excellent. The only detraction is the property can be noisy at times due to outside noise in the street and piazza nearby.
Stayed 3 nights in May 2023
Response from staff on May 12, 2023
Dear Guest,thank you very much for your comment. We really appreciate your compliments and highly value your opinion.Your feedback is precious to us because it helps us improve our service. We wish to see you soon again.

8/10 Good

Terry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Comfortable room. Breakfast was typical and plenty. Parking required a walk with luggage via busy area and about 1/4 mile. Noisy because of location but used white noise app that helped. Don’t make as the permanent market. Had a great fun authentic lunch.
Response from staff on May 1, 2023
Dear Guest,thank you very much for your comment. We really appreciate your compliments and highly value your opinion.Your feedback is precious to us because it helps us improve our service. We wish to see you soon again.

10/10 Excellent

Alisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfully helpful staff, centrally located in the center of Florence but quiet (room looked onto lovely courtyard). I wish hotels in Italy would offer recycling!
Stayed 1 night in Apr 2023
Response from staff on Apr 24, 2023
Dear Guest,thank you very much for your comment. We really appreciate your compliments and highly value your opinion.Your feedback is precious to us because it helps us improve our service. We wish to see you soon again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Worth it for the location alone
Great location, quite noisy as the building is on the older side. Good breakfast selection. I would stay here again.
Stayed 4 nights in Apr 2023
Response from staff on Apr 13, 2023
Dear Guest,thank you very much for your comment. We really appreciate your compliments and wish to see you soon again.

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This a quaint hotel that is clean and convienent. The breakfast was super. The staff were friendly, helpful and ready with advice uf asked. It was a wonderful stay.
Stayed 6 nights in Mar 2023
Response from staff on Mar 30, 2023
Dear Guest,thank you very much for your comment. We really appreciate your compliments and wish to see you soon again.

10/10 Excellent

Simona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this property
Stayed 2 nights in Jan 2023
Response from staff on Feb 7, 2023
Dear Guest,thank you very much for your comment. We really appreciate your compliments and wish to see you soon again.

10/10 Excellent

Simona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Jan 2023
Response from staff on Jan 31, 2023
Dear Guest,thank you very much for your comment. We really appreciate your compliments and wish to see you soon again.

10/10 Excellent

Andrew, Dillsboro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, friendly, and multilingual staff. Overall, a very cute place in the heart of Firenze.
Stayed 1 night in Jan 2023
Response from staff on Jan 27, 2023
Dear Guest,thank you very much for your comment. We really appreciate your compliments and wish to see you soon again.

2/10 Terrible

Sierra

8/10 Good

Maria, San Francisco

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and personnel are great. The hotel is nice and quiet. The breakfast was excellent. The room was spacious and well kept. The wifi was secure yet spotty at times. Great place to stay
Response from staff on Jan 6, 2023
Dear Guest,thank you very much for your comment. We really appreciate your compliments and wish to see you soon again.

10/10 Excellent

thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buongiorno, amichi miei. I was here from the USA during Thanksgiving holidays. I found the entire staff friendly and helpful. There English was very good and they even tolerated me trying out "il mio pessimo italiano" giving me helpful hints on pronunciation, etc. The hotel is clean and PERFECTLY situated in the middle of all the sites one wants to see. They are all just a short walk away. The breakfast room provides an excellent variety of light food options, coffee and juices. While I just ate the included breakfast, I did notice other customers ordering food that looked delicious. Our room was perfect. This is not a luxury hotel but the rooms that I saw were well maintained and cleaned regularly. I saw no signs of age, etc. Although I am not a luxury traveler and just need a clean place to lay my head and a bathroom with hot water, this hotel exceeded my expectations in every aspect. When I return to Florence, this will be the first place I look to book a reservation. I highly recommend this hotel.
Response from staff on Dec 4, 2022
Dear Guest,thank you very much for your comment. We really appreciate your compliments and wish to see you soon again.

8/10 Good

Christopher

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from staff on Nov 11, 2022
Dear Guest,thank you very much for your score. We really appreciate it and wish to see you soon again.

10/10 Excellent

Leo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location and shopping was close and safe.
Stayed 5 nights in Sep 2022
Response from staff on Nov 11, 2022
Dear Guest,thank you very much for your comment. We really appreciate your compliments and wish to see you soon again.

10/10 Excellent

Leo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent staff
Stayed 5 nights in Sep 2022
Response from staff on Nov 11, 2022
Dear Guest,thank you very much for your comment. We really appreciate your compliments and wish to see you soon again.

10/10 Excellent

George

Stayed 2 nights in Oct 2022

8/10 Good

Namra

Traveled with family and small children, Traveled with family
Liked: Cleanliness
The property was good and at excellent location but the amenities were in poor condition.
Stayed 3 nights in Aug 2022

6/10 Okay

Hector, Miami

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Medium
Stayed 2 nights in Jun 2022

8/10 Good

Martha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here numerous times. It is very convenient for visiting Florence. Decent breakfast and nice staff. We would stay here again.
Stayed 3 nights in Jun 2022
Response from nino on Jul 25, 2022
Dear Guest, thank you very much for your comment. We really appreciate your compliments and wish to see you soon again.

8/10 Good

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay for one night after clubbing. Breakfast in the morning was really good!
Stayed 1 night in Jun 2022
Response from nino on Jul 25, 2022
Dear Guest, thank you very much for your comment. We really appreciate your compliments and wish to see you soon again.

2/10 Terrible

Grisell

Disliked: Cleanliness
The breakfast was OK but the A/C did not work. They blamed it on the age of the Hotel. Stating that the building is old but the A/C's aren't. My husband looked into it and the Coils were filthy. No Maintenance. Supposedly the Tech look into it but all THREE rooms I reserved was the same. One worse than the other. On top of everything, When I arrived in Milan and looked for my money in the suitcase, it was gone!! They stole $280 Euros from my room. They have a suggestion that you leave your room key when you exit so they can see who is there or not for "Security reasons". They key chain weighs about 1 pound ( no exaggeration) so I figured I would leave it at the desk but it couldve been the maid as well. Either way its my fault for being trusting
Stayed 2 nights in May 2022

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience! All was good. A very nice option to stay in the city
Stayed 1 night in May 2022

10/10 Excellent

Andrei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can't beat this property for location.
Stayed 3 nights in Oct 2021
Response from Reception on Nov 9, 2021
Dear Guest, thank you very much for your comment. We really appreciate your compliments and wish to see you soon again.

10/10 Excellent

enaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Irene on Sep 20, 2021
Dear Guest, thank you very much for your feedback. we hope to see you soon again, regards