Ratings based on 5 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.6 Service & staff
3.8 Room comfort
4.2 Hotel condition
They paid and stayed.
Recommendedby Alicia B. from Germany
Out of the way but nice!Posted Jun 7, 2013 on Hotels.com
We drove in after getting stuck in traffic for hours. By the time we made it up the mountain, it was dark. We had a hard time finding the hotel but that was really due to fatigue and the nighttime driving. The staff was waiting for us and were actually concerned. They were very nice and accommodating. There was confusion as to the type of room we booked but they made sure we had a family room. The room was immaculately clean but very cold. I'm certain they would have made it right had we asked but we were just exhausted. The breakfast is very basic and a cold buffet but they make coffee fresh on request. Overall, we were very happy and the area was quite nice. The staff do not all speak English but some do. I'd recommend this hotel but I'd suggest they consider some cosmetic renovations on the interior.
for Familiesby A verified traveler from North Carolina
Very nice hotel near Florence ... worth a visit by itselfPosted Aug 8, 2011
Wonderful hotel with very nice staff. Very large rooms with lots of space. The bathroom is quite small for the size of the room. Also, the bed arrangement can be significantly improved. Wonderful restaurant - breakfast is great and staff are very courteous and patient ... we do not speak italian and they were very nice with us. The layout, amenities and arrangement of furniture in the room needs improvement.
Recommendedby Robi from Austin, TX
Wonderful experience! Can't wait to go back...Posted Jul 10, 2009
The staff were all very attentive and helpful, excellent service! The rooms were in excellent condition and always clean. The owners stayed up late to receive us (we got lost a few times trying to find the hotel). The owner Alessandra also helped us next morning with directions to Florence and provided with us an excellent breakfast. She was very warm and took very good care of us. Hoping to go back and stay longer sometime soon.
Recommendedby A verified traveler from Portsmouth
Really helpful & friendly, fantastic locationPosted Jun 29, 2009
This is a lovely hotel located up in the hills to the east of Florence. It makes a fantastic base for those who wish to visit Florence but do not want to be in the hustle and bustle of the city itself. The owners are really friendly and speak good english compared to other hotels we stayed at. They are very helpful and will gladly assist you with any queries, including detailed instructions on how to get to Florence on the train from Sant'Ellero(very recommended as it's quick, cheap (under 3 euros return) and saves having to tackle Florentine traffic (nightmarish). The hotel rooms are very clean and tidy with nice views of the surrounding forest, and for the time of year, the hotel was very quiet. Which, along with the coffee & croissant breakfast and the 20 euro 'all in dinner' (both of which were very nice, however) lead us to think that it may be struggling slightly, due as far as we could see only to the remote location. It would be a great shame if it did close as it was easily the nicest hotel we stayed in in Italy. The only real downside was the fact that the air conditioning was off, but the location up in the hills meant that the temperature was comfortable enough to do without.
Recommendedby A verified traveler from Lincolnshire
Wonderful ExperiencePosted Apr 29, 2009
I booked this hotel for an Anniversary weekend. I emailed the hotel and asked if it would be possible for flowers to be in the room as a surprise, this was carried out without fuss or worry. The Staff were excellent (they spoke very good English, much better than my Italian), the hotel is in a beautiful part of the world, out of the way and quiet. The room was clean and tidy and kept that way by daily cleaning. The food served was of an excellent standard. We were given a lot of advice about where to visit and the best and cheapest way of doing that trip, such as taking the train to Florence instead of driving and paying lots of parking fees. Overall I am very impressed with everything about this Hotel and would gladly recommend it to anyone and will hopefully be going back in the near future.