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Reviews of Red Roof Inn Muscle Shoals

2.5 out of 5
Red Roof Inn Muscle Shoals
2807 Woodward Ave, Muscle Shoals, AL

Reviews

6.4
Rating 10 - Excellent. 54 out of 235 reviews" "
Rating 8 - Good. 58 out of 235 reviews" "
Rating 6 - Okay. 44 out of 235 reviews" "
Rating 4 - Poor. 38 out of 235 reviews" "
Rating 2 - Terrible. 41 out of 235 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Stayed 1 night in Mar 2024
Response from LaTunde RediResponse Specialist on Apr 2, 2024
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MUSCLE SHOALS and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Lewis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 7 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Lewis,We're delighted to hear that you had a pleasant stay with us. Should you have any further feedback or comments, please feel free to reach out.

6/10 Okay

Lewis

Business traveler
Liked: Property conditions & facilities
Its ok
Stayed 7 nights in Feb 2024
Response from Manager on Mar 9, 2024
Hello Lewis,We appreciate your feedback and will share it with our team for further improvements. Your satisfaction is important to us. Thank you for choosing to stay with us.

10/10 Excellent

LaTosha

Liked: Cleanliness, staff & service
Ki
Stayed 2 nights in Feb 2024
Response from Manager on Feb 20, 2024
Hello LaTosha,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

6/10 Okay

Mohammed, Mangaf

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine. Wish the coffee station was better equipped and wish there was a hair dryer.
Stayed 1 night in Feb 2024
Response from Toni-Ann RediResponse Specialist on Feb 8, 2024
Hello Mohammed,Thank you for your comments of your recent stay at our Red Roof Inn Muscle Shoals. We are pleased to see your 3/5 score, however, you've indicated that you were displeased with the coffee station and that there was no hairdryer. We understand how an absence of these amenities may have negatively impacted your experience. Thank you for making us aware. Your feedback is always welcomed as it only helps us to improve our services.Thank you again, we hope you'll return so that we can provide you with a better stay.Best wishes,Red Roof Management

2/10 Terrible

Carol

Traveled with group, Traveled with family
Disliked: Cleanliness
Close to where was we needed, that was the only plus!
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello Carol, We're glad to hear that our location was convenient for your needs. We appreciate your feedback and hope you had an overall satisfactory stay. If there's anything else we can assist you with, please don't hesitate to reach out.

2/10 Terrible

Heather

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Recordo Rediresponse Specialist on Jan 10, 2024
Hello Heather, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MUSCLE SHOALS and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 Excellent

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Jeffrey,We are delighted to hear that you had a wonderful stay with us! We strive to provide exceptional service and a memorable experience for all our guests. Should you have any additional feedback or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

8/10 Good

Joshua

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean. And staff wwere friendly easily accommodated request. But will charge a 100 dallor security deposit just to get your room key even after you book your stay through expedia. Or another booking service. Only other complaint is if the room next to me was using the shower it leaked out from under the wall from under the my rooms sink area.
Stayed 3 nights in Dec 2023
Response from Manager on Dec 19, 2023
Hello Joshua, Thank you for your feedback. We're pleased to hear that you found our property clean and our staff friendly. Regarding the security deposit, it is a standard practice in the industry and helps ensure a pleasant stay for all guests. We apologize for any inconvenience caused by the shower leakage issue and appreciate you raising this concern. Our maintenance team will look into it to prevent future occurrences.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Feb 9, 2024
Hello Brittany,We sincerely appreciate you taking the time to rate our hotel. We are delighted to hear that your stay with us was enjoyable and met your expectations. We hope to have the opportunity to welcome you back for another wonderful stay in the future.

8/10 Good

Timothy

Traveled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
New management and untrained Staff member at the desk. New immigrants operating the property. We need to go back to Mom and Pop management of hotels in the U S!
Stayed 1 night in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 30, 2023
Dear Timothy,Thank you for sharing with us. The team at the Red Roof Inn Muscle Shoals was pleased to see your 4/5 score. However, you noted that the staff seemed untrained and that you preferred the previous management team.Guest feedback aids Red Roof in growing, so we would like to thank you for sharing with us. We look forward to hosting you again at any of our locations.Regards,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

Shawn

Traveled with family
Disliked: Amenities
Plenty of parking
Stayed 1 night in Nov 2023
Response from Manager on Nov 28, 2023
Hello Shawn,Thank you for your feedback about the parking availability. We appreciate your observation and strive to provide ample parking options for our guests. We hope to welcome you again in the future.

8/10 Good

Brittany

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
Hello Brittany,Thank you for your kind feedback! We pride ourselves on providing a friendly and welcoming atmosphere for our guests. We hope to welcome you back soon!

8/10 Good

Gordon

Stayed 2 nights in Oct 2023
Response from Manager on Nov 4, 2023
Hello Gordon,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are glad to hear that you had a overall good experience during your stay. If there's anything else we can do to further improve your experience, please feel free to reach out to us.

10/10 Excellent

Brittany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely enjoyed my staff
Stayed 2 nights in Oct 2023
Response from Recordo Rediresponse Specialist on Oct 10, 2023
Dear Brittany,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MUSCLE SHOALS. It's great to see you enjoyed your stay, resulting in a 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excellent

Brittany

Liked: Cleanliness
Absolutely pleased with the staff and my stay. Very friendly and welcoming people
Stayed 2 nights in Oct 2023
Response from Nishaye RediResponse Specialist on Oct 7, 2023
Dear Brittany, Thank you for taking a moment to complete our survey. Everyone here at the Red Roof Inn Muscle Shoals was proud to see your 5/5 score following your stay. It's heartwarming to read that you loved the cleanliness of our rooms, our amazing staff and the comfort of our hotel. We are happy to see that you had a good experience and you enjoyed your stay. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

Duane

Disliked: Staff & service
Manager is a dick
Well i stayed 2 nites and the first nite was good. Housekeeping cleaned my room and last min. We decided to stay one more nite. The front desk on the 1st day was very helpful and nice but the 2nd day i was late arriving back like not til 6am the morning of checkout and my room key didnt work and the guy at front desk that claimed he was manager but slick think he lied he was very rude and wasnt trying to help me. Only felt the need to argue with me then he let me know my bf had already checked out so i wasnt allowed back in the room i paid for. He was a real douche about it.definaely will go next door next time i stay away from home. Hello days inn
Stayed 1 night in Oct 2023
Response from Manager on Oct 6, 2023
Hello Duane, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

2/10 Terrible

Samuel

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 19, 2023
Hello Samuel, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 Poor

Timothy

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Room repair NDD, CALL to confirm needs will be met
Really needed a ground floor room. No apologies, or regrets. Just "we don't have a ground floor available". Nothing more. Took a deposit, went to room to find many things broken or missing, so I immediately took pictures and went back to the front desk to inform them of the discrepancies so my deposit would not be affected. They did hear what I told them, and said they will tell the cleaning ladies. End result, beds were comfortable, checkout lady was very friendly, and we re-aquired our full deposit.
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hello Timothy, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2/10 Terrible

Charlie

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Nick on Sep 3, 2023
I don’t know Wht happen but I can understand u did not Satisfied if you explain but happen we can take care I m new Owner we doing remodel so give us time we will be get done alll properly thanks n sorry

10/10 Excellent

metinee

Stayed 1 night in Aug 2023
Response from Linton Rediresponse Specialist on Sep 14, 2023
Hello Metinee, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MUSCLE SHOALS and I were delighted to see your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Regards,LintonRediresponse Specialist

2/10 Terrible

Martin, SEMMES

Disliked: Cleanliness, staff & service, property conditions & facilities
Prepaid through Travelocity, but when I arrived they wanted am additional cash only deposit of $100. I refused and they stated they were going to cancel my reservation. When I pressed them to show anywhere in my agreement where it shows the deposit requirement, they relented and have me a room. Curtains don't fully close home in bathroom door and filthy tile
Stayed 1 night in Jul 2023
Response from Manager on Jul 4, 2023
Hello Martin, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

2/10 Terrible

Dustin

Disliked: Cleanliness, staff & service, property conditions & facilities
Wanted 100 cash deposit. Plus your room.
Stayed 1 night in Jun 2023
Response from Manager on Jun 24, 2023
Hello Dustin,We can't thank you enough for sharing your feedback with regards to our room. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Lisa

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room - very friendly staff - would definitely stay here again!
Stayed 2 nights in Jun 2023
Response from Nick on Jun 15, 2023
Thanks soo much we doing renovations hopefully we get done soon it’s will be much better

6/10 Okay

Rebecca

Stayed 2 nights in May 2023
Response from Devorine RediResponse Specialist on Jun 8, 2023
Thank you for taking a moment to rate your experience with us, Rebecca. The staff at the Red Roof Inn Muscle Shoals and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

2/10 Terrible

Donna, Smiths Station

Disliked: Cleanliness, staff & service, property conditions & facilities
Cancelled my reservation here because the motel clerk wanted cash deposit for damages. Never heard of anyplace that couldn't put it on your card. ????...Place looked very shady.....no lobby...have to go to a drive thru window to conduct any business.......lots of loud music playing and people sitting or standing out in front of the rooms
Stayed 2 nights in May 2023
Response from Sharma RediResponse Specialist on May 16, 2023
Dear Donna,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MUSCLE SHOALS. I am sorry that your experience did not meet your expectations due to the situation you mentioned regarding our cash deposit, the appearance of our hotel not being to your liking, noise disturbance, and the other highlighted concerns. As it relates to our cash deposit, this is required for all guests. I sincerely apologize for any inconvenience that this may have caused. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you for sharing your concerns and we wish you all the best in your future travels.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

6/10 Okay

Veronica

Stayed 1 night in May 2023
Response from Manager on May 12, 2023
Hello Veronica, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 Poor

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Staff & service
I would pass on this location
Not impressed. Hotel demands a $100 cash deposit - I was paying by credit card and this caught me off guard. Cleaning person banged on my door by 8 AM each morning (on the weekend) wanting to collect soiled towels - never replaced them. Had to go to front for more. No offer of maid service. Hair dryer did not work in my room.
Stayed 3 nights in Apr 2023
Response from Manager on Apr 26, 2023
Hello Guest, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

6/10 Okay

Joseph

Traveled with partner, Traveled with pets
Disliked: Amenities
Upon arrival the front desk claimed they did not have my reservation from Expedia. House keeping did not leave us any towels one day. People sitting in their cars outside our room at night for unknown reasons. Hair dryer did not work in room 104. TV Remote battery door was broken. Room was clean. Shower was powerful. Refrigerator was cold. Outside was very well lit at night.
Stayed 3 nights in Apr 2023
Response from Antonio, RediResponse Specialist on Apr 14, 2023
Dear Joseph,Thank you for taking the time to tell us about your experience at the RED ROOF INN MUSCLE SHOALS. It's great to hear that you were fond of our clean rooms. On the other hand, I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as a broken door among other concerns with the room amenities and services. I have shared your comments with management. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,RediResponse Specialist

10/10 Excellent

Christina

Stayed 2 nights in Apr 2023
Response from Manager on May 3, 2023
Hello Christina,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

2/10 Terrible

Charles, Kincardine

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Falsely advertised free continental breakfast. No food available in morning. Room dusty and dirty.
Stayed 1 night in Apr 2023
Response from Manager on Apr 9, 2023
Hello Charles,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

2/10 Terrible

James

Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2023
Response from Manager on Apr 22, 2023
Hello James,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Good

Danny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Mar 2023
Response from Nick on Mar 31, 2023
Thanks soo much

10/10 Excellent

Donna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Manager on Mar 26, 2023
Hello Donna,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Christina

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's a nice place.
Stayed 3 nights in Mar 2023
Response from Nick on Mar 20, 2023
Thanks soo much for good review

4/10 Poor

Samuel

Stayed 1 night in Mar 2023
Response from Manager on Apr 9, 2023
Hello Samuel,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 Terrible

Alledra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience of my life. Horrible service. Rude staff. Dishonest and incorrigible. I've been out the country and several states. I've never had service this awful. I usually don't stay at hotels lower than 4 stars and now i know why. You get what you pay for. I understand the need for affordability but not at the expense of common decency. Better places to stay with fair prices. DON'T COME HERE. The poor guy in line in front of me, bless his heart was treated just as bad. So race, class, or gender doesn't matter.
Stayed 1 night in Feb 2023
Response from Manager on Mar 5, 2023
Hello Alledra,It means so much to have earned your business. We appreciate the feedback regarding our staff and your insights regarding our service. We hope to see you again and that you will be truly impressed with our continued improvements.

2/10 Terrible

Katie

Stayed 1 night in Mar 2023
Response from Manager on Mar 6, 2023
Hello Katie, Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities
Quite noisy but that's to be expected as it's on a main road. TV is very difficult to navigate. Non smoking room smelled like an ashtray. Never did find the continental breakfast.The couple of concerns I had were dealt with by management in a friendly way. Reasonable price, get what you pay for kind of place.
Stayed 1 night in Feb 2023
Response from Nick patel on Feb 21, 2023
Sorry to hear abt your stay we just took property I m trying to get most job done and improve my property give me little time But next time u come look for me my name is nick I can work out with u on rate

6/10 Okay

Deanna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Nick patel on Feb 12, 2023
Sorry to hear abt stay its undernew management I m trying to change lot of things still in process and I want you to please come back to my hotel Give us one chance let me know when I will take care of u give u good discount we can work some out in few months I m goona change lots of things I just took over this place last month so

2/10 Terrible

Debra

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First tried to get me to put a $100 deposit for a room that cost me 68. Plus I had already pd. for the room on line thru Expedia.Only 2 towels in the room, which were not clean. The bed sheets were not clean. The smoke alarm was missing. The extra chain on the door was broken, terrible wifi signal, AND the bathroom was not clean. Never again!
Stayed 1 night in Jan 2023
Response from Manager on Jan 29, 2023
Hello Debra,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

10/10 Excellent

Dennis

Stayed 1 night in Dec 2022
Response from Manager on Nov 7, 2023
Hello Dennis,Thank you so much for your amazing review! We're thrilled to hear that you had a wonderful stay with us. Our team strives to provide exceptional service and we're glad that we exceeded your expectations. We appreciate your kind words and hope to welcome you back in the future.

8/10 Good

Chester

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2022
Response from Manager on Nov 24, 2022
Hello Chester,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

William

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2022
Response from Manager on Jan 3, 2023
Hello William,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Sketchy
This place needs work. The worst part was the groups of guys loitering outside rooms and on the stairways drinking, smoking pot, and looking wasted all times of day/night. The check in girl was super rude and insisted on adding a $100 charge for a room deposit we werent informed of in advance. There were flies in the room and it wasnt very clean. For a non smoking room it smelled like it used to be a smoking room. On the upside the beds were comfy, but id never stay here again.
Stayed 2 nights in Sep 2022
Response from Manager on Oct 4, 2022
Dear Guest,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

6/10 Okay

Jennifer

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Music lovers!
Wasn't the best place I have ever stayed and wasn't the worse. Rooms were in dyer need for updating, was clean though. Price was right.
Stayed 2 nights in Sep 2022
Response from Manager on Oct 4, 2022
Hello Jennifer,Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

8/10 Good

James

Stayed 1 night in Aug 2022
Response from Manager on Nov 18, 2022
Hello James,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 Okay

Keith

Stayed 1 night in Aug 2022
Response from Manager on Nov 14, 2022
Hello Keith, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022
Response from Manager on Oct 27, 2022
Hello Marsha,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 Terrible

RICARDO

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property not recommended.
It's probably is one on the cheapest hotels in the area, but I will definitely think twice staying here. I was there for the whole week and my room was just made the first day, after that they keep forgetting or skipping and management just saying "we are sorry for any inconvenience". The battery covers or the remote controls where missing, the room smelled bad, the frames were missing, several walls were dirty, no breakfast included and in the bathroom I noticed some mold. The pictures of the pool are very nice, but reality on late July is that the pool has been forgotten and is green with dead animals thrash on it. The property next door is a few bucks more and much better.
Stayed 4 nights in Aug 2022
Response from Manager on Aug 10, 2022
Hello RICARDO, I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.