Ratings based on 6 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
50% of guests recommend
3.5 Room cleanliness
3.8 Service & staff
2.8 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Getaway With Friends
by JK from North East

Excellent location

Posted Apr 13, 2014 on Hotels.com
We were moved to a different hotel within the same complex - and the view from the window we realised next morning was of a building site! However - great location - close to Santa Novella train station - excellent breakfast and clean rooms - staff helpful and not intrusive.
4 out of 5
Recommended
for Everyone
by Linda from UK

Good location. Functional hotel

Posted Jan 17, 2014
We arrived late afternoon and the young lady on the desk was very welcoming with very good English (bonus as our Italian is practically non existent). There are four hotels in the building one on each floor and all use the one reception on the ground floor. Anna's is on the 2nd floor no lift so if you have mobility problems this is probably not for you. Our room was a good size, clean and functional. Lets face it if you are doing Florence in three days you are not going to be spending much time in the room. The bathroom had a decent shower in a good sized cubicle, wc, bidet and sink. Hot water was in good supply and there was a heated towel rail. We used the breakfast room which is located in one of the other hotels on the same floor. This room needs a serious update its clean and that is the best I can say about it. Breakfast was typical continental, coffee and juice from dispensing machines, cheese, ham, good choice of bread rolls, cake & croissants, fruit and yoghurt. Nice breakfast shame about the surroundings. Two of our three days we ate in there alone not even any staff and in our third day it was packed how they manage in high season I can't imagine as there are only 4/5 tables. Good wifi. Would recommend a stay if you are looking for budget accommodation.
2 out of 5
by Ann from New York

Unexpected room charges

Posted Dec 5, 2013
Pros: The place is not too far from the train station
Cons: Cots need slats to be secured, moldy walls
We used the expedia criteria to find a room in Florence, Italy for four people.When we got to the hotel we were told it was a rate for three people not four. We were forced to pay an additional 40 euroes for the cot. The room had a moldy shower. The cot had wooden slats for mattress supports that would not stay put. There was an unexpected three flight climb to the hotel. Apparently there are four other hotels using the same unattended doorway. It did not feel safe not welcoming.
4 out of 5
by A verified traveler

Nice Hotel Close to SMN Train Station

Posted Aug 14, 2013
Location: It's close to the train station, and a decent walk to the Duomo and, if you're willing, an ok walk to the bridge. Lots of places to eat nearby.
I stayed here with my 15yo sister and my mom. It's a nice hotel close to SMN, basically come out, go across the street towards MCD's and make a left at the corner and another left at the second street. Downside was that this hotel had no elevator (which I somehow missed I guess...) and I had three suitcases and multiple bags and it's on the 2nd Italian level. This is where I tell you about the really good staff they have there: someone kindly helped us take all of the suitcases upstairs. The morning after, another staff member awesomely helped us get a tour for that day, which I didn't think would happen because it was so last minute. And the morning we left, there was a room for us to leave our suitcases in and another staff member was nice enough to put my mother's purse in their locked closet. The breakfast was good--get there early for the best breakfast, otherwise it's super busy and there's no where to sit. The wifi was ok, it never went out, but the signal got pretty low sometimes. The room was clean and a good size. The cot was comfortable.
3 out of 5
by A verified traveler from Chicago

You can do better

Posted May 5, 2011
For the money and how many hotels there are in Florence, you can definitely do better. This place is run down, outdated, hard beds, not romantic at ALL.
5 out of 5
Recommended
for Couples
by A verified traveler from Montreal, Canada

clean and comfortable.

Posted Oct 8, 2010
Very welcoming, polite and helpful, nice clean, comfortable room, quiet street and very close to the train station. Be aware you must carry your lugage up 3 staircases but when you get up there you feel welcomed and confortable.