Ratings based on 2 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
4.5 Room cleanliness
4.0 Service & staff
3.0 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler

Nice hotel located in the city center.

Posted May 19, 2014
Excellent and clean hotel located in the city center. Staff are very nice and friendly. Especially thank you to manager Marisa. I arrived late on the check-in date and forgot to arrange special check-in time. Marisa called and emailed me, and waited till I showed up at 8 PM. The room is clean and quiet and I had a good rest. There're bars and restaurants right on the same street. very convenient. Tip: Please do contact the hotel in advance if you arrive outside of the check-in windows.
Comment from Hotel Management
Aug 11, 2014 by Marisa, Hotel Management
HAllo. Thank you for your review and thank you because you appreciate the fact that I expected for you. Thank you. Ciao. Marisa
3 out of 5
by Rafa from Chicago, IL

Posted Jan 26, 2014
Traveling with a dog and 3 kids was difficult enough, finding the location of the hotel made it more difficult. Besides there being two of the same address (22a is a hotel that apparently other guests frequently confuse for being this B&B) there are no signs or any indication you're at the right location. Walking into the lobby of the building, you really feel like you're lost, until you do some exploring. There's an elevator, but good luck fitting a stroller or wheel chair inside of it . It's standing room only. I don't see the point . Breakfast was extra. Ok, no big deal. After a few moments on the phone, I'm told the person who makes it will not be in the next day. Cancel breakfast. On the weekend outdoor noise is loud. The windows are not sound proof . The experience was ok. It wasn't terrible, but certainly not a place I'd brag about.
Comment from Hotel Management
Aug 23, 2014 by Marisa, Hotel Management
Hallo. Thank you for give us your feedback. It is very important for us. About the difficult to find us we are sorry but the problem is that in Florence there are two kind of number and we are at the black number. We are a small guesthouse and maybe our name outside the door is little; anyway we already send to aour guests after their reservation an e-mail with all the directions to get our guesthouse from the train station. Yes the elavator is not to big, but we are in the center and many building don't have a lift; we are lucky to have it beacuse it is the only that we can have in an ancient building. Sorry also about the breakfast but we had some trouble in that days; anyway the room rate that you booked didn't included the breakafst. But I understand it is in our services. So sorry again if we cannot serve it for you. The window are double glazed; but we are in the centre of the city; your rooms stay in the street side and maybe the noise was too loud. Sorry for all the trouble. Anyway thank you for stay with us. Ciao from Florence and all the Aramis Staff.