Ratings based on 450 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Cambridge, England

Beautiful hotel in a beautiful city

Posted Mar 9, 2015
Pros: The location, the staff, the comfort, the attention we received at all times.
Cons: Cannot think of anything
Location: Next to a main piazza, a few minutes from the Bargello, the Duomo, and numerous museums and galleries. Everything else within easy walking distance.
Hotel was very conveniently placed for all major attractions. Our room was wonderful - every care had been taken with the decor and furnishings. Coffee and tea making facilities were refreshed and replenished several times during the day. The bed linen was particularly lovely and everything was changed every day. Nothing was too much trouble for the staff on reception, in the bar, or in the restaurant. The little extras like chocolates in our room and the room being prepared every night were greatly appreciated. The food was excellent and nicely presented. As with any city centre hotel there was a little bit of noise at night, but not in the hotel which was always calm and under complete control. We had been advised in advance that some external renovation work would be underway. This was discreet and did not disturb us. The public areas are comfortable, clean and welcoming. My husband and I would like to thank the staff for a wonderful stay. We have no hesitation in recommending the hotel. We will definitely return and will enquire about other hotels in the same group.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel with terrific central location

Posted Mar 4, 2015
Very comfortable hotel with lovely staff. Can walk from hotel to all the main sights. Building work not at all disruptive
5 out of 5
Recommended
for Everyone
by A verified traveler

In The Heart of Florence

Posted Feb 25, 2015
Pros: The Hotel is wonderful. The rooms beautifully decorated, the staff are welcoming and extremely helpful. The food was excellent.
Cons: Nothing needs to be improved
Location: You are right by all the major sites in Florence, everything was about 3-5minutes walk, a couple of churches are 10-15mins walk.
A wonderful hotel and city, you walk everywhere and around every corner there is another superb sight to see. The hotel is perfectly placed to visit all the museums and churches.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 18, 2015
Excellent customer service but hotel did not feel like a true 5 star hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Mexico City

Luxury hotel in the heart of Florence

Posted Jan 6, 2015
Great place located in the hear of Florence, with luxury rooms and great service . I'd come back for sure
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Excellent location, around the corner from Ufizzi

Posted Jan 1, 2015
Beautiful hotel in the heart of the city with friendly staff. We arrived right after rain and there was bad odor in the air. It was impossible to open the windows for fresh air. It is hard to tell if hotel was having drainage issues Or the neughborhood drain lines were backed up.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chiapas

Hotel agradable cerca de todo

Posted Dec 27, 2014
Cuatro noches y bien ubicado. Cerca de todos los edificios historicos
5 out of 5
Recommended
for Couples
by Håkon Davidfrom Son

Fantastisk desemberopphold i Firenze

Posted Dec 22, 2014 on Hotels.com
5. besøket til Firenze. Vi får ikke nok av denne byen. Folkene på hotellet og ute i byen er så utrolig hyggelige, hjelpsomme og høflige. Vi ankom hotellet på kvelden og ble møtt med smil i resepsjonen. Servicen og velkomsten var topp. Vi fikk et Tuscany-rom og det var helt fantastisk rom, med mye mørkt treverk. Rommet var pent og rent. Deilige senger og pent bad. Rommet var romslig og vi hadde det vi trengte på rommet av kaffe og te.
5 out of 5
Recommended
for Couples
by Patrickfrom Phoenix

Fantastic stay

Posted Dec 17, 2014 on Hotels.com
The location was excellent. Yards away from the Galileo museum, the Medici castle and museum, statue of Neptune, and more. This was a total surprise to us. The staff was exceptionally professional and courteous. Our stay was fantastic.
5 out of 5
Recommended
for Couples
by Geofffrom Newcastle

Amazing..... in a good way!

Posted Dec 12, 2014 on Hotels.com
This place is amazing ..... fantastic central location; supremely friendly staff; wonderful rooms and a building with so much history. Will undoubtedly return - perhaps in the summer when Florence is a little warmer - as there is so much to see and it would appear really good restaurants within 5 minutes walk (we took pot luck each night, and were very impressed with what we chose). The Hotel's restuarant looked good too - on the list of things to do next time. I honestly cannot recommend this establishment highly enough