Ratings based on 474 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
for Couplesby A verified traveler from uk
Excellent location for all galleriesPosted Apr 18, 2015
Pros: Lounge bar, comfortable bed and amenities in room ,atmospheric breakfast room , Front desk and Bar manager and whole ambience were very good
Cons: Restaurant is tucked away and not used by enough residents despite the meal we had being excellent.probably needs to be promoted more.
Very comfortable stay in a first class hotel. From arrival to departure the staff could not have been more helpful. The bedroom in the Tuscan floor was atmospheric and quaint but with full modern facilities. Based upon its perfect location we were no more than a few minutes from the Uffizi ,Duomo and Santa Croce. Perfect end to tiring days was a relaxing drink in luxurious bar .
for Everyoneby A verified traveler from Leawood, Ks
Great hotel. Steps from everything in Florence.Posted Apr 17, 2015
We were there right after Easter. Outside renovations covered up most windows. Management staff helped in making our stay as pleasant as possible. The rooms were impeccably decorated and clean. Breakfasts were above average and their staff always provided 5 star service. Will go back anytime.
for Everyoneby A verified traveler from Evanston, IL
Perfect location in the heart of Florence.Posted Apr 13, 2015
We found this hotel on Trip Advisor which we swear by! This lovely hotel is in an amazing location- behind Ufuzzi Gallery and literally blocks from everything else: Pitti Palace, Santa Croce, Duomo. We walked everywhere with our children 11 and 14. The best part is the hotel is just off the main streets so it is quiet and peaceful as well as convenient. I cannot finish without giving a huge thank you to our amazing concierge Lorenzo who made our stay flawless. He made dinner reservations, ordered sightseeing tickets, scheduled our transfers and train tickets....truly full service. The other staff was courteous, friendly and fluent in English. This is a perfect family or couples retreat. Just amazing!!
for Everyoneby A verified traveler
Nice locationPosted Apr 9, 2015
Construction going on on the building noisy start at 8 am
for Everyoneby A verified traveler
wunderbares StadthotelPosted Mar 29, 2015
Pros: perfekte Lage und tolle Mitarbeiter
Location: mitten in der Altstadt
alles zur vollsten Zufriedenheit der ganzen Reisegruppe
for Everyoneby A verified traveler from bayern
upgrade auf studio, fenster zum innenhof,Posted Mar 21, 2015
Location: Nähe uffizien, palazzo vecchio
Vorsaison, hotel kaum geburcht, die fassade wurde renoviert, deshalb zimmer upgrade. hotelpersonal seh freundlich, gute auskünfte, sehr gutes frühstück, super zimmerservice lage perfekt für kulturaurfenthalt
for Couplesby A verified traveler from China
Walking distance to all attractions!Posted Mar 21, 2015
Although it was under renovation during our visit, the overall experience has been good. The location is very good! Close to everywhere. The room is very clean and the breakfast is amazing.
for Business Travelersby Jury from Brooklyn, NY
When in Florence, stay here!Posted Mar 16, 2015 on Hotels
Best hotel I've stayed in through my 10 day European trip! The location is outstanding.
for Everyoneby A verified traveler from uk
Beautiful hotel with free upgrade and lovely staffPosted Mar 14, 2015
I have nothing but pleasent things to say about this wonderful experience. Highly recommended
for Couplesby A verified traveler from Cambridge, England
Beautiful hotel in a beautiful cityPosted Mar 9, 2015
Pros: The location, the staff, the comfort, the attention we received at all times.
Cons: Cannot think of anything
Location: Next to a main piazza, a few minutes from the Bargello, the Duomo, and numerous museums and galleries. Everything else within easy walking distance.
Hotel was very conveniently placed for all major attractions. Our room was wonderful - every care had been taken with the decor and furnishings. Coffee and tea making facilities were refreshed and replenished several times during the day. The bed linen was particularly lovely and everything was changed every day. Nothing was too much trouble for the staff on reception, in the bar, or in the restaurant. The little extras like chocolates in our room and the room being prepared every night were greatly appreciated. The food was excellent and nicely presented. As with any city centre hotel there was a little bit of noise at night, but not in the hotel which was always calm and under complete control. We had been advised in advance that some external renovation work would be underway. This was discreet and did not disturb us. The public areas are comfortable, clean and welcoming. My husband and I would like to thank the staff for a wonderful stay. We have no hesitation in recommending the hotel. We will definitely return and will enquire about other hotels in the same group.