Ratings based on 468 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
99% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

great hotel!

Posted Jun 14, 2015
Knowledeable, friendly staff, beautiful and historic hotel in an outstanding location. Splendid breakfast!
4 out of 5
Recommended
for Everyone
by A verified traveler from JAPAN

街中の最高の立地・・・なのに、惜しかった

Posted May 10, 2015
Pros: 立地!シニョーリア広場から徒歩30秒
Cons: 一部の接客かな
Location: 観光名所がすぐそこに散らばっています
立地や設備については文句なし!だけど、2点で残念だった。まず、4泊なのに2日間しかfree-wi-fiが用意されていなかった点。次に、チェックアウトでタクシーを呼んでもらったら、ホテル前まで呼べないとか・・・前日のチェックアウトのお客には呼んでいたのに。
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome location

Posted Apr 30, 2015
Pros: Central location, nice breakfast
Cons: Bathrooms are small
Location: Central location, very close to all main attractions and main streets etc
Awesome location: 5 min walk to Duomo and Accademia Gallery. 2 min walk to Main street/square 10 min walk to Old Bridge Staff is very nice and friendly. We were travelling with an infant and they were helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 29, 2015
Pros: The staff was extremely cordial and very helpful with restaurant recommendations.
Cons: Shower door.
Bathroom was too small and shower can not be used without soaking entire bathroom.
4 out of 5
Recommended
for Couples
by A verified traveler from uk

Excellent location for all galleries

Posted Apr 18, 2015
Pros: Lounge bar, comfortable bed and amenities in room ,atmospheric breakfast room , Front desk and Bar manager and whole ambience were very good
Cons: Restaurant is tucked away and not used by enough residents despite the meal we had being excellent.probably needs to be promoted more.
Location: Perfect
Very comfortable stay in a first class hotel. From arrival to departure the staff could not have been more helpful. The bedroom in the Tuscan floor was atmospheric and quaint but with full modern facilities. Based upon its perfect location we were no more than a few minutes from the Uffizi ,Duomo and Santa Croce. Perfect end to tiring days was a relaxing drink in luxurious bar .
5 out of 5
Recommended
for Everyone
by A verified traveler from Leawood, Ks

Great hotel. Steps from everything in Florence.

Posted Apr 17, 2015
We were there right after Easter. Outside renovations covered up most windows. Management staff helped in making our stay as pleasant as possible. The rooms were impeccably decorated and clean. Breakfasts were above average and their staff always provided 5 star service. Will go back anytime.
5 out of 5
Recommended
for Everyone
by A verified traveler from Evanston, IL

Perfect location in the heart of Florence.

Posted Apr 13, 2015
We found this hotel on Trip Advisor which we swear by! This lovely hotel is in an amazing location- behind Ufuzzi Gallery and literally blocks from everything else: Pitti Palace, Santa Croce, Duomo. We walked everywhere with our children 11 and 14. The best part is the hotel is just off the main streets so it is quiet and peaceful as well as convenient. I cannot finish without giving a huge thank you to our amazing concierge Lorenzo who made our stay flawless. He made dinner reservations, ordered sightseeing tickets, scheduled our transfers and train tickets....truly full service. The other staff was courteous, friendly and fluent in English. This is a perfect family or couples retreat. Just amazing!!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice location

Posted Apr 9, 2015
Construction going on on the building noisy start at 8 am
5 out of 5
Recommended
for Everyone
by A verified traveler

wunderbares Stadthotel

Posted Mar 29, 2015
Pros: perfekte Lage und tolle Mitarbeiter
Location: mitten in der Altstadt
alles zur vollsten Zufriedenheit der ganzen Reisegruppe
5 out of 5
Recommended
for Everyone
by A verified traveler from bayern

upgrade auf studio, fenster zum innenhof,

Posted Mar 21, 2015
Pros: service
Cons: nein
Location: Nähe uffizien, palazzo vecchio
Vorsaison, hotel kaum geburcht, die fassade wurde renoviert, deshalb zimmer upgrade. hotelpersonal seh freundlich, gute auskünfte, sehr gutes frühstück, super zimmerservice lage perfekt für kulturaurfenthalt