Ratings based on 352 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 26, 2015
Bellissima esperienza, personale molto gentile e servizievole, posizione ottima. Uniche piccolissime pecche la camera è un pelo piccola e la colazione la mattina
4 out of 5
Recommended
for Everyone
by A verified travelerfrom bexhill

Great spa

Posted Feb 24, 2015
Staff were excellent, nothing was too much trouble. Surprised to find no coffee making facilities in the room as it's a 4 star. Some noise from outside despite being on 3rd floor, but the hotel is in a perfect position in the city. Excellent breakfast, plenty of choice. Highly recommended.
2 out of 5
by A verified travelerfrom london

Disappointed

Posted Jan 17, 2015
This hotel is in a good location and the staff are very friendly . However the rooms are tired and poorly fitted. Cracked shower basin , mould on bathroom ceiling and a desk you can't use as the fridge is shoved underneath. There is no atmosphere in the hotel and an empty bar in the evening which should be busy during pitti show. Not worth the money.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 11, 2015
Quiet, well placed, great great staff. Clean, srt could be better, but there's plenty of art on the city anyway, no big deal.
4 out of 5
Recommended
for Couples
by A verified travelerfrom London

Lovely hotel, amazing location

Posted Dec 29, 2014
Location: It's right in the heart of town, just a few minutes' walk from everything worth seeing.
We absolutely loved this small but beautiful and wonderfully friendly hotel. It's gorgeously designed, full of great modern art and lots of creative flourishes. The staff were exceptional - we stayed over Christmas and the team went above and beyond to make sure we had a happy stay. We were on the second floor with a window facing into the middle of the hotel, which was perfect. We had the window open (it was surprisingly warm for December!) and it was perfectly quiet. The room was small but not cramped at all - nice big bed, well arranged bathroom and lovely design. We also really appreciated the free (and very good) wi-fi and the gorgeous little spa in the basement, which is free and available by appointment from 4pm. I heartily recommend this hotel for couples and solo travel. I'm sure it's kid friendly but it's quite smart and stylish, so probably better for adults.
3 out of 5
Recommended
for Couples
by A verified travelerfrom Paris

un bel hôtel très bien placé dans le centre ville.

Posted Dec 27, 2014
Pros: Nous avons aimé l'accueil, la décoration, le spa magnifique, le mélange ancien-moderne très harmonieux.
Cons: Le spa mérite d'être améliorer même s'il est très original et joli. Il n'y avait pas de senteurs dans le spa, ni aucune musique douce.
Location: Nous sommes en plein centre ville à l'hôtel. A 100 mètres il y a un palais magnifique à visiter, une très belle église, et au moins 10 restaurants.
Nous sommes restés 4 jours dans cet hôtel et avons été très bien reçus par le personnel. Le cadre est joli mais un certain nombre de points sont à améliorer.
4 out of 5
Recommended
for Everyone
by A verified traveler

Really good hotel and close to all of the main sig

Posted Dec 5, 2014
Very helpful staff, good large and comfortable room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Overall very beautiful

Posted Dec 4, 2014
I stayed here and off-season it was very nice front desk were very helpful and nice people. The spa downstairs is a nice option after running around all day. The location where it beautifully walking distance from all the different museums.
5 out of 5
Recommended
for Everyone
by A verified traveler

Très bon hôtel bien situé

Posted Dec 3, 2014
Hotel propre près de toutes les attractions intéressante à Florence, avec personnel très courtois et serviable, parfait!
4 out of 5
Recommended
for Couples
by A verified traveler

Boutique hotel

Posted Dec 2, 2014
Pros: Location. The boutique style and decoration. Free internet. Gym.
Cons: Honestly the hotel needs a bit of a reno, it was super cool & trendy, but is now a little worn.
Location: The hotel is in a great location, just two blocks from great shopping, important historic and cultural sites, cant do much better.
The hotel is in a great location, its well designed, cool and very boutique in feel, however it is a little worn around the edges now. Staff were great and definately went the extra mile to ensure really great service. It may sound a little petty, but enough little petty things become annoying, such as the waterfall shower that shot off at all sorts of angles flooding the bathroom floor and the shower cabin was too small to be able to get out from under it. The shower doors didn't close properly, and the grout was grubby. There were only 2 hangers in my otherwise ample clothing cupboard, although they quickly delivered more when I asked, I shouldn't have had to ask. I booked the hotel in part because of the gym, which although tiny, worked fine except for the fact that the only treadmill was broken and no one had an ETA of when it would be fixed. It is also closed without any warning when booked privately. It may not sound like it, but I did like the hotel overall, it could just be improved.